<p>Robert Half is seeking a Communications Manager for a temporary contract opportunity with a mission-driven organization. This individual will play a key role in maintaining communications, marketing, branding, and digital engagement efforts while supporting ongoing organizational initiatives. This is an excellent opportunity for a communications detail oriented who can quickly integrate into a fast-paced environment, manage multiple priorities, and produce high-quality content across digital and print channels. The ideal candidate is a strong writer, skilled storyteller, and strategic communicator who can work independently while collaborating effectively with cross-functional teams.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create and manage content across digital and print channels, including website content, newsletters, marketing materials, and organizational communications.</li><li>Oversee website updates, email marketing, and social media platforms to maintain an engaging and consistent digital presence.</li><li>Support branding, marketing campaigns, events, and fundraising initiatives while ensuring consistency across all communications.</li><li>Draft press materials and help identify opportunities to increase organizational visibility through strategic communications.</li><li>Partner with internal stakeholders to manage multiple projects, prioritize deadlines, and deliver high-quality communications.</li></ul>
<p>We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.</p><p>• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.</p><p>• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.</p><p>• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.</p><p>• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.</p><p>• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.</p><p>• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.</p><p>• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.</p><p>• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.</p>