We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract position, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software. This role offers the opportunity to troubleshoot issues, maintain IT equipment, and deliver outstanding customer service while contributing to the organization's technology infrastructure.<br><br>Responsibilities:<br>• Offer direct technical assistance to users, resolving hardware, software, and peripheral issues efficiently.<br>• Perform password resets, address account lockouts, and resolve application errors while ensuring user satisfaction.<br>• Install, configure, and update operating systems and software applications to maintain optimal system performance.<br>• Conduct routine inspections of desktops, laptops, printers, and other peripherals, addressing any maintenance needs promptly.<br>• Diagnose and repair faulty hardware components to ensure minimal downtime.<br>• Investigate and resolve basic network connectivity problems, including Wi-Fi and shared drive access.<br>• Ensure all devices are securely connected to the organization's network and domain.<br>• Maintain accurate documentation of IT assets, support requests, and resolutions for reporting and analysis purposes.<br>• Monitor recurring technical issues and escalate them to senior IT staff for long-term solutions.<br>• Uphold security protocols by ensuring antivirus and endpoint protection tools are active and updated.
<p><em>The salary range for this position is $120,000-$140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>The two biggest things on people’s minds right now: ‘The holidays are here!’ and ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. </p><p><br></p><p><strong><u>Job Description:</u></strong></p><p><em> This Accounting Supervisor role involves various general ledger and project tasks that focus on positively impacting our business while also creating an environment for accelerated learning and development. This role is a key contributor in the day-to-day and long-term strategic initiatives of the finance team. </em></p><p><br></p><p><strong>Position Responsibilities may include, but not limited to:</strong></p><ul><li>Business analysis of operations to identify process improvements within the accounting team</li><li>General ledger accounting work as necessary (including journal entry preparation, reconciliations, monthly account analysis, etc.)</li><li>Oversight of outsourced multiple accountants and analysts in our shared service center</li><li>Project manage multiple key initiatives for the Accounting Manager including projects that report to senior management</li><li>Assisting in oversight of internal and external audits</li><li>Analyze monthly variances and communicate findings to key stakeholders</li><li>Support monthly forecasting process, and provide input to the team</li><li>Support and lead various processes related to the annual planning and budget cycles</li><li>Lead ad-hoc projects to support and drive the business</li><li>Support and lead a team of staff accountants on the General Ledger team</li></ul><p><br></p>
