<p>We are looking for a highly skilled Network Engineer to join our team in San Jose, California. This is a long-term contract position, ideal for someone with a strong background in maintaining enterprise systems and applications. The role requires adaptability, technical expertise, and the ability to work independently in a dynamic environment.</p><p><br></p><ul><li>Design, deploy, and manage LAN/WAN solutions, including SD-WAN networks.</li><li>Ensure alignment with the organization’s Information Security strategy and contribute to its ongoing development.</li><li>Diagnose and resolve network issues</li><li>Develop and maintain up-to-date documentation detailing network topology, standards, and internal processes.</li><li>Implement and perform procedures to meet compliance requirements (e.g., SOX, ISO standards).</li><li>Provide technical support for both on-site office personnel and remote team members.</li></ul><p><br></p>
We are looking for an experienced Systems Engineer to join our team on a long-term contract basis in Palo Alto, California. This role involves supporting and maintaining on-premises infrastructure, Windows Server environments, and enterprise applications integral to daily operations. The ideal candidate is a proactive problem-solver who excels in adapting to dynamic challenges and working across diverse technologies.<br><br>Responsibilities:<br>• Provide operational support to ensure the smooth functioning of on-premises systems.<br>• Manage and maintain Windows Server environments to ensure reliability and security.<br>• Offer administrative-level support for enterprise applications, including Slack and Zoom.<br>• Utilize Active Directory and Azure Active Directory to manage user access and authentication.<br>• Work hands-on with VMware to optimize virtualized environments.<br>• Troubleshoot and resolve technical issues across multiple systems and platforms.<br>• Collaborate with cross-functional teams to implement solutions and improve system performance.<br>• Demonstrate the ability to navigate ambiguity and prioritize tasks effectively.<br>• Ensure compliance with organizational policies and standards in all IT operations.<br>• Monitor and evaluate system performance to identify areas for improvement.
<p><strong>Network Engineer (Ubiquiti Wireless Solutions)</strong></p><p><strong>Location:</strong> Gilroy, CA (Hybrid: 3-4 days onsite, 1-2 days remote)</p><p><br></p><p>We are seeking an experienced<strong> Network Engineer</strong> to lead a wireless infrastructure migration project for a major organization. The main objective is a seamless transition from Extreme Networks to <strong>Ubiquiti wireless solutions</strong>. This role combines network design, deployment, project management, and team training efforts across seven distinct locations. Candidates with superb Ubiquiti experience are ideal here.</p><p>The selected Network Engineer will be responsible for designing, deploying, configuring, and optimizing Ubiquiti wireless solutions across the organization's operations. They will also play a critical role in training the internal IT team for long-term sustainability and effective system management.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Assess current wireless infrastructure and develop a migration plan to Ubiquiti solutions.</li><li>Design wireless coverage maps and strategize hardware placement for optimal performance across all sites.</li><li>Hands-on installation and configuration of Ubiquiti devices, including access points, cloud keys, switches, and gateways as applicable.</li><li>Pre-configure devices to ensure a streamlined deployment process.</li><li>Lead the project as a de facto Project Manager, wearing multiple hats to oversee timelines, resources, and deliverables.</li><li>Serve as the primary point of contact for the migration project while minimizing disruption to daily operations.</li><li>Train internal IT staff on the Ubiquiti admin portal and establish best practices.</li><li>Provide documentation and post-deployment support to ensure long-term success.</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Alameda, California. In this Desktop Support role, you will provide technical support and troubleshooting expertise to ensure smooth operations across various systems and devices. This Desktop Support role is a great opportunity to work on a long-term contract, collaborating with professionals in a dynamic and fast-paced environment. This Desktop Support Role in an onsite role out of Alameda, Ca.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support for Windows devices, Apple devices, and computer hardware.</p><p>• Manage and maintain Active Directory services, ensuring seamless access and security.</p><p>• Configure and deploy software, hardware, and system updates as required.</p><p>• Oversee database management tasks, including updates, backups, and troubleshooting.</p><p>• Implement and monitor configuration management processes to maintain system integrity.</p><p>• Assist in planning and executing system deployments and upgrades.</p><p>• Deliver exceptional customer service while resolving technical issues promptly.</p><p>• Document and update technical procedures to improve team efficiency.</p>
<p>We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.</p><p>• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.</p><p>• Manage and maintain system configurations, ensuring optimal performance and user accessibility.</p><p>• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.</p><p>• Support mobile devices, including Android and Apple products, ensuring seamless functionality.</p><p>• Collaborate with team members to implement and manage Cisco and Citrix technologies.</p><p>• Perform regular maintenance and updates for Dell hardware and other computer systems.</p><p>• Ensure proper documentation of support activities and resolutions for future reference.</p><p>• Monitor and address system alerts to prevent potential disruptions.</p><p>• Deliver excellent customer service while adhering to company standards and best practices.</p>
<p>We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support in a dynamic environment. This long-term contract position is based in San Jose, California, and involves assisting users with Tier 1 and Tier 2 desktop support while maintaining a focus on excellent customer service. If you have a passion for solving technical issues and a strong ability to communicate with non-technical users, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 desktop support to end-users, addressing both software and hardware issues.</p><p>• Troubleshoot and resolve problems with devices such as monitors, docking stations, and other peripherals.</p><p>• Provide support for Active Directory, Windows 10, and other Windows-based systems.</p><p>• Manage and resolve service desk tickets in a timely and efficient manner.</p><p>• Offer technical assistance for platforms such as Okta, Zoom, and Slack.</p><p>• Document troubleshooting steps and solutions to contribute to the internal knowledge base.</p><p>• Travel to various sites as needed to provide on-site technical support.</p><p>• Communicate complex technical concepts clearly to non-technical users.</p><p>• Ensure a high level of customer satisfaction by delivering prompt and courteous service.</p>
<p><br></p><p>Position Overview:</p><p>We are seeking an enthusiastic and hardworking Help Desk/Desktop Support Specialist with 2+ years of experience to deliver onsite IT support for a dynamic, cutting-edge company headquartered in South San Francisco. This is an onsite-only role (no WFH option) requiring close collaboration with researchers, PhDs, and laboratory technicians. The individual will handle 75% Mac, 25% PC support and assist the organization with their migration from Google Workspace/Slack/Zoom to Microsoft Office 365/OneDrive/Teams. The ideal candidate exhibits professionalism, patience, excellent communication skills, and a “how can I support you” mindset.</p><p>This position is offered as a contract role with the potential for extension or conversion to a permanent position for hard-working individuals eager to grow within the organization.</p><p><br></p><p>Key Responsibilities:</p><p>• Laptop and Hardware Support:</p><p>o Provide IT support for Mac (75%) and PC (25%) laptops, desktops, printers, and mobile devices.</p><p>o Assist with the installation, setup, troubleshooting, and maintenance of hardware and peripherals.</p><p><br></p><p>• Collaboration Tool Migration:</p><p>o Support the transition from Google Workspace/Slack/Zoom to Microsoft Office 365/OneDrive/Teams, ensuring users are onboarded seamlessly and productive without disruption.</p><p><br></p><p>• Microsoft Intune and Windows Autopilot:</p><p>o Utilize Intune and Autopilot to configure, manage, and deploy hardware and Windows devices.</p><p><br></p><p>• Customer Support & Communication:</p><p>o Deliver polished, professional, and respectful onsite tech assistance to internal scientists, PhDs, laboratory technicians, and corporate staff.</p><p>o Actively listen to and diagnose reported issues, explain technical resolutions in layman’s terms, and ensure minimal downtime for users.</p><p><br></p><p>• Incident Resolution and Ticketing Systems:</p><p>o Serve as main support onsite, escalating issues to ticketing system or team lead for higher-level concerns.</p><p>o Document issues and resolutions in the ticketing system for accurate historical records.</p><p><br></p><p>• Proactive Troubleshooting:</p><p>o Conduct preventive health checks, troubleshoot hardware and software challenges, and prioritize addressing active incidents quickly and effectively.</p><p><br></p><p> </p>
<p>Our client is seeking a Systems Engineer / Systems Analyst with a strong background in IT Service Management (ITSM) and hands-on JavaScript development skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a healthcare environment.</p><p><br></p><p>While experience with ServiceNow is highly preferred, candidates with equivalent ITSM platform experience are encouraged to apply. The ideal candidate will have a proven track record of creating customized workflow solutions, developing automation scripts, and integrating systems to support enterprise IT operations.</p><p><br></p><p>Key Responsibilities</p><ul><li>Configure, enhance, and maintain ITSM platforms to enable efficient workflows and automation.</li><li>Develop custom JavaScript scripts for both front-end (AngularJS, UI components) and back-end (automation scripting, business rules, and API integrations).</li><li>Design and implement specialized, custom workflows within ITSM and IVR systems.</li><li>Collaborate with stakeholders to gather requirements, define solutions, and ensure alignment with business objectives.</li><li>Integrate IVR platforms with ITSM workflows to improve call routing and user experience.</li><li>Ensure compliance with healthcare IT standards and regulatory requirements, including HIPAA.</li><li>Healthcare industry experience (required).</li><li>Minimum 3 years of experience in a Systems Engineer, Systems Analyst, ITSM Developer, or similar role.</li><li>Strong knowledge of IT Service Management (ITSM) processes and workflows.</li><li>Hands-on experience developing JavaScript-based automations for both front-end and back-end processes.</li></ul><p><br></p>
<p>Natalie Lue with Robert Half is working with a client looking to hire a motivated and detail-oriented Project Engineer to join their team. In this entry-level role, you will gain hands-on experience in commercial construction projects while collaborating with project managers, superintendents, and other stakeholders. This position provides a unique opportunity to develop your skills and prepare for future leadership roles in project management.</p><p><br></p><p>Responsibilities:</p><p>• Assist in monitoring project progress and maintaining accurate documentation to ensure smooth operations.</p><p>• Support the review and analysis of drawings, submittals, and change orders.</p><p>• Collaborate in the preparation and organization of project schedules, procurement plans, and submittal logs.</p><p>• Participate in project meetings, document key discussions, and follow up on assigned tasks.</p><p>• Coordinate with subcontractors, suppliers, and team members to facilitate seamless project execution.</p><p>• Help implement and uphold safety protocols on-site to maintain compliance with safety standards.</p><p>• Organize project files, RFIs, and submittals to streamline access and tracking.</p><p>• Assist in procurement tasks, including managing purchase orders and tracking commitments.</p><p>• Contribute to closeout activities, such as developing punch lists and finalizing project documentation.</p><p>• Undertake research and administrative duties to support project teams effectively.</p>
<p><strong>Senior Software Engineer</strong></p><p><strong>Service Type: </strong>Contract- 52 weeks, open for extension or conversion</p><p><strong>Location Preference:</strong> San Francisco (preferred), Seattle or Los Angeles (secondary). Remote work is acceptable, but candidates must be willing to work onsite if converted to a full-time role.</p><p><strong>Position Overview</strong></p><p>We are seeking a Senior Software Engineer to join a dynamic team focused on building and maintaining a high-performance, distributed, microservice-based advertising platform. This role is part of a cross-functional group responsible for delivering end-to-end solutions in areas such as machine learning, big data, backend services, and data visualization. The ideal candidate will have deep experience in big data technologies and backend or full-stack development. This is a great opportunity for someone who is proactive, collaborative, and passionate about building scalable systems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design and develop components of a large-scale data platform for batch and real-time processing.</li><li>Build cloud-based infrastructure for big data applications, optimizing for performance, scalability, and availability.</li><li>Collaborate with cross-functional teams including researchers, product managers, and QA engineers to deliver innovative solutions.</li><li>Advocate for best engineering practices including CI/CD, code reviews, and automated testing.</li><li>Translate cutting-edge research into scalable production systems.</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team in San Jose, California. In this contract role within the medical devices industry, you will play a key part in ensuring a seamless onboarding experience for customers, from the point of sale to full system integration. This position involves coordinating installations, managing schedules, and resolving customer concerns while maintaining high standards of service excellence.<br><br>Responsibilities:<br>• Coordinate the delivery, installation, and clinical scheduling processes to ensure customers experience a smooth onboarding journey.<br>• Manage sales orders, track progress, and provide timely updates to customers regarding the status of their orders.<br>• Collaborate with cross-functional teams, including sales, finance, logistics, and engineering, to meet customer needs efficiently and accurately.<br>• Address and resolve customer issues related to shipping, installation, or clinical training, ensuring minimal disruptions.<br>• Proactively identify potential delays and implement solutions to maintain the flow of operations.<br>• Maintain and update detailed records of customer interactions, onboarding statuses, and feedback within the CRM system.<br>• Contribute to continuous improvement efforts by suggesting process optimizations based on customer feedback and operational insights.<br>• Coordinate schedules for Customer Engineers and Clinical Trainers to ensure timely installations and training sessions.<br>• Escalate complex issues to management as needed to achieve swift resolutions.<br>• Uphold company standards and policies while delivering exceptional customer service.
