12 Results for Tier Ii It Support Engineer Jobs in Mount Laurel, NJ

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Technical Project Manager II

Philadelphia, PA
onsite
Temporary / Contract
45 - 49 USD / Hourly
Technical Project Manager IIOnsite 3 days a week in Philadelphia, PA We are seeking a highly organized and proactive Technical Project Manager II to support a portfolio of customer experience initiatives. This role is ideal for a hands-on project manager who thrives in a fast-paced environment, can effectively manage multiple priorities, and brings a strong technical foundation to project delivery. They will partner with cross-functional teams to drive project execution, facilitate decision-making, manage stakeholder communication, and ensure projects stay on track from planning through delivery. The ideal candidate is a motivated and adaptable project manager who can effectively balance multiple priorities, drive alignment across teams, and proactively prepare for upcoming milestones. They are comfortable navigating ambiguity, adjusting to frequent changes in priorities, and maintaining strong communication with both technical and business stakeholders. Key Responsibilities<ul><li>Manage a portfolio of 5-7 concurrent projects within the Customer Experience organization.</li><li>Lead project planning, execution, tracking, and delivery activities.</li><li>Facilitate project meetings, establish agendas, drive productive discussions, and ensure action items and decisions are clearly documented.</li><li>Partner with business and technical stakeholders to align priorities, remove roadblocks, and keep initiatives moving forward.</li><li>Provide regular status updates and communicate risks, dependencies, and mitigation plans.</li><li>Support larger program initiatives in collaboration with senior project and program management resources.</li><li>Coordinate across multiple teams to ensure successful delivery of project objectives.</li><li>Adapt quickly to changing priorities and shifting business needs while maintaining project momentum.</li><li>Demonstrate a proactive approach by anticipating upcoming milestones, stakeholder needs, and project risks before they arise.</li></ul>
2026-10-12T00:00:00Z

Information Systems Engineer

Somerset, NJ
remote
Temporary to Hire
41.1635 - 47.663 USD / Hourly
Key Responsibilities • Provide Tier 1 and Tier 2 support for end users across voice, data, applications, and desktop systems • Troubleshoot and resolve hardware, software, and network-related issues both remotely and onsite • Support and administer Windows Server environments and Active Directory • Manage and maintain Microsoft 365 (O365) including Exchange, SharePoint, OneDrive, and MFA • Configure, deploy, and support Windows 10/11 workstations and peripherals • Support and troubleshoot LAN/WAN connectivity, VOIP systems, and network devices • Monitor and manage system backups, disaster recovery processes, and infrastructure performance • Lead and participate in IT projects, including site setups, upgrades, and deployments • Evaluate hardware/software needs and recommend solutions aligned with business requirements • Collaborate with vendors, procurement, and internal teams on technology solutions and services • Maintain accurate documentation of systems, processes, and infrastructure • Manage hardware/software inventory and ensure proper asset tracking • Provide technical guidance to team members and act as an escalation point when needed • Deliver regular updates on project status and system performance to leadership
2026-09-25T00:00:00Z

Sr. IT Security Engineer

Bensalem, PA
onsite
Permanent / Full Time
100000 - 140000 USD / Yearly
We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards. Responsibilities:• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.• Implement and maintain network-based security solutions while establishing data privacy policies.• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.• Maintain detailed security architecture documentation and provide periodic reports on security posture.• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.• Monitor and manage security devices to protect systems from internal and external threats.
2026-09-23T00:00:00Z

Cloud Infrastructure Support Technician

King of Prussia, PA
onsite
Temporary to Hire
28 - 32 USD / Hourly
We are looking for a Cloud Infrastructure Support Technician to join our team in Pennsylvania in a contract-to-permanent capacity. This role supports day-to-day cloud operations and end-user technology needs, with a strong emphasis on Microsoft 365 and Azure administration. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a proactive approach to improving reliability, security, and user experience across the environment. Responsibilities: • Oversee administration of the Microsoft Azure and Microsoft 365 environment, including account provisioning, group management, license assignment, and ongoing tenant health and security review. • Deliver responsive support to employees by diagnosing and resolving issues involving devices, operating systems, connectivity, and core Microsoft 365 applications such as Exchange Online, SharePoint, Teams, OneDrive, and Office tools. • Set up, maintain, and optimize cloud-based platforms and applications within the Microsoft ecosystem to ensure stable and effective service delivery. • Create and update clear technical documentation, support procedures, and resolution records to improve knowledge sharing and operational consistency. • Partner with the broader digital and IT teams to introduce new technologies, strengthen current solutions, and support infrastructure-related initiatives. • Track hardware assets and software entitlements to help maintain accurate inventory records and licensing compliance. • Monitor system performance, endpoint posture, and security controls, applying updates and patches when needed to sustain reliability and protection. • Assist with technology rollout efforts involving Microsoft infrastructure and end-user equipment deployment.
2026-09-18T00:00:00Z

Cloud Engineer II

Philadelphia, PA
onsite
Temporary / Contract
54 - 57 USD / Hourly
Cloud Engineer IIThis Statement of Work covers a six-week Phase 0 proof-of-concept engagement. Phase 0 is intended to validate feasibility, not to deliver an enterprise-scale production service.This position will deploy an open-weight model endpoint in the client's infrastructure in AWS, connect it to OpenCode, and provide enough evidence for the client to decide whether to proceed to Phase 1.The Phase 0 business case is based on validating whether open-weight inference can work for non-Opus coding workloads, with success criteria including model quality, latency, throughput, end-to-end developer flow, developer satisfaction, and a go/no-go decision for the next phase. Responsibilities• Deploy and configure an AWS-hosted, open-weight coding model endpoint using client-provided infrastructure.• Configure model-serving runtime, GPU allocation, endpoint exposure, health checks, service routing, basic error logging, credential handling, and repeatable deployment artifacts.• Expose the model endpoint through an OpenAI-compatible API path capable of supporting representative coding prompts.• Configure and validate OpenCode integration with the model endpoint, including any required adapter, proxy, gateway, or compatibility layer.• Demonstrate end-to-end OpenCode-to-model request flow for representative coding-agent workflows.• Demonstrate representative coding-assistance use cases, including code completion, code explanation, unit test generation, refactoring assistance, error diagnosis, small feature implementation, tool usage, repository/file-context prompts where supported prompts and agent skills, and OpenCode/Open Spec workflows.• Collect and save basic performance data in Grafana, including time to first token, end-to-end latency, tokens per second, concurrency behavior, error rate, GPU utilization, and memory utilization.• Implement baseline observability for the POC, including logs, health checks, basic metrics, and simple dashboard or metric views where feasible.• Provide reusable deployment and configuration artifacts, such as Helm values, Kubernetes manifests, scripts, runtime configuration, gateway/proxy configuration, runbook, troubleshooting notes, and environment assumptions.• Support limited developer validation with a small client-designated pilot group if access, timing, and dependencies allow.• Support a lightweight quality comparison between the open-weight model and client's current coding-assistant experience if time and access allow.• Provide preliminary Phase 1 sizing inputs, including throughput observations, bottlenecks, latency drivers, scaling considerations, recommended AWS instance families, and remaining unknowns.• Deliver a written final report covering architecture, deployment, OpenCode integration results, functional test results, performance measurements, technical gaps, security and operational considerations, cost and scale observations, reusable artifacts, and Phase 1 readiness.• Deliver a clear Phase 1 go/no-go recommendation, including required changes, unresolved risks, and recommended next steps for AWS-based enterprise-scale implementation.• Conduct a knowledge-transfer session with stakeholders at the end of the engagement.
2026-10-05T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
remote
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a REMOTE NIGHT SHIFT opportunity - must be available to work THURSDAY THROUGH MONDAY, 4PM EST TO 1 AM EST (able to live in any time zone). Responsibilities:• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.• Support user account access and directory-related tasks, including routine administration within Active Directory.• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.
2026-10-06T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
remote
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a REMOTE help desk opportunity - Saturday and Sunday 7am EST to 4pm EST, Monday through Wednesday 4pm EST to 1 am EST) Responsibilities:• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.• Support user account access and directory-related tasks, including routine administration within Active Directory.• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.
2026-10-06T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-09-25T00:00:00Z

Capacity Operations Engineer III

Philadelphia, PA
onsite
Temporary / Contract
45 - 50 USD / Hourly
Capacity Analytics/Data EngineerLong-term contract through 2027Hybrid in Philadelphia, PA (2-4 days onsite) This opportunity is for a Data Engineer/Capacity Analytics professional supporting private cloud infrastructure capacity planning and optimization. The role focuses on analyzing infrastructure demand, utilization, and capacity trends while developing forecasting models, reporting solutions, and automation capabilities. The environment supports technologies including VMware, OpenStack, Kubernetes, Docker, and storage platforms, with a strong emphasis on cost optimization, efficiency, and data-driven decision-making within a small, collaborative engineering team. Responsibilities:<ul><li>Analyze infrastructure demand, utilization, and capacity data across private cloud environments.</li><li>Build, maintain, and automate forecasting models to support capacity planning and resource optimization.</li><li>Develop reporting, dashboards, and data visualizations to drive operational and strategic decisions.</li><li>Monitor compute and storage utilization and proactively identify capacity risks and issues.</li><li>Support the full lifecycle of capacity management, including planning, purchasing, deployment, and decommissioning activities.</li><li>Identify opportunities to reduce waste, improve utilization, and optimize infrastructure costs.</li><li>Work with large datasets to generate actionable insights and improve forecasting accuracy.</li><li>Collaborate with engineering and architecture teams to support infrastructure planning initiatives.</li><li>Drive automation and process efficiency improvements across capacity analytics and reporting functions</li></ul>
2026-10-05T00:00:00Z

Sr. Cloud Engineer

Camden, NJ
onsite
Permanent / Full Time
140000 - 150000 USD / Yearly
We are looking for an experienced Sr. Cloud Engineer to lead the design and operation of secure, scalable cloud environments. This role focuses on building resilient multi-cloud infrastructure across AWS and Microsoft Azure while advancing automation, governance, and operational reliability. The ideal candidate brings strong expertise in Terraform, cloud architecture, and enterprise-wide security practices, along with a practical approach to performance monitoring and cost control. Responsibilities:• Build and manage multi-cloud infrastructure across AWS and Azure with a focus on security, scalability, and reliability.• Create and enhance infrastructure automation using Terraform to standardize provisioning, configuration, and ongoing platform management.• Establish enterprise cloud governance by designing landing zones, multi-account structures, and policy controls across AWS and Azure environments.• Monitor platform health, security posture, compliance status, and service availability using native and third-party observability tools.• Partner with application and infrastructure teams to develop backup, disaster recovery, high-availability, and failover solutions that support business continuity.• Review cloud environments regularly to improve resource utilization, strengthen security controls, and reduce unnecessary spend.• Advise stakeholders on cloud architecture, operational best practices, troubleshooting, and approaches for moving on-premises systems into cloud platforms.• Design and maintain identity and access management models, including role-based access and federated identity solutions across cloud accounts and subscriptions.• Produce and maintain clear technical documentation covering architecture standards, configurations, procedures, and support processes.• Contribute to capacity planning, performance tuning, and long-term platform optimization initiatives across enterprise cloud services.
2026-09-23T00:00:00Z

AI Engineer

Fort Washington, PA
onsite
Temporary / Contract
55 - 60 USD / Hourly
We are looking for an AI Engineer to help build and enhance intelligent software solutions in Fort Washington, Pennsylvania. This Long-term Contract opportunity is ideal for a senior-level engineer who combines deep .NET and C# expertise with practical experience creating AI-driven applications on the Microsoft ecosystem. In this role, you will partner with technical and business teams to deliver scalable products, improve how intelligent agents operate, and introduce modern AI capabilities into enterprise environments. Responsibilities: • Create and support enterprise applications and backend services using .NET and C# with a focus on scalability, reliability, and maintainability. • Develop AI-enabled features and agent-based solutions using Microsoft technologies such as Azure AI services, Azure OpenAI, Cognitive Services, and related platform tools. • Connect intelligent agents with business platforms, APIs, and operational workflows so they can perform useful actions across enterprise systems. • Refine model performance by shaping prompts, structuring contextual inputs, and improving how agents interpret and respond to requests. • Build retrieval-based solution patterns, including vector search and indexing approaches, to strengthen response quality and access to relevant knowledge. • Implement orchestration logic, state handling, memory strategies, and feedback mechanisms that support more effective agent behavior and task execution. • Assess AI outputs and agent performance through testing, validation methods, and continuous optimization to improve accuracy and dependability. • Work closely with product, data, engineering, and DevOps teams while also reviewing code, guiding less-experienced developers, and promoting strong development standards.
2026-10-01T00:00:00Z

12 results for Tier Ii It Support Engineer in Mount Laurel, NJ