Add your latest resume to match with open positions.

10 results for Help Desk Tier 1 in Mount Laurel, NJ

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-06-23T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-06-23T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-06-11T00:00:00Z

IT Support Specialist

South Amboy, NJ
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for an IT Support Specialist to provide dependable technical assistance for end users and client environments in New Jersey. This position is ideal for someone who can work independently, contribute effectively within a team, and step into daily support work with minimal ramp-up time. The role centers on desktop and Microsoft 365 support while also assisting with security issues, basic server needs, and on-site client service when required. Responsibilities: • Deliver technical support for users both remotely and at client locations within a reasonable local travel radius. • Resolve issues involving Windows desktops, user workstations, and common operating system problems to keep employees productive. • Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance. • Investigate and remediate malware, virus, and other endpoint security incidents using sound troubleshooting practices. • Assist with Windows Server problem resolution and perform basic repair or support tasks when server-related issues arise. • Perform entry-level network setup and diagnostic work to identify connectivity problems and support stable infrastructure. • Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up. • Communicate clearly with users, prioritize issues appropriately, and escalate concerns when additional expertise is needed.
2026-06-24T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits. Responsibilities: • Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations. • Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment. • Reimage workstations and install a clean operating system to prepare devices for redeployment. • Help end users sign in to newly configured computers and confirm successful access to required business applications and services. • Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup. • Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team. • Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
2026-06-15T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness. Responsibilities: • Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform. • Reimage workstation hardware and install a clean operating system to align devices with current technical standards. • Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment. • Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services. • Follow established deployment procedures at each site to complete device setup accurately and efficiently. • Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed. • Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
2026-06-15T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment. Responsibilities: • Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site. • Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge. • Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks. • Assist users with accessing their newly configured computers and confirm successful sign-in to required systems. • Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment. • Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment. • Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution. • Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
2026-06-15T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption. Responsibilities: • Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator. • Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge. • Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed. • Assist employees with signing in to newly prepared devices and confirm successful access to their accounts. • Move user files from cloud storage into the required organizational environment and verify availability of work-related resources. • Test core applications and services after setup to ensure each user can perform daily job functions without issue. • Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team. • Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
2026-06-15T00:00:00Z