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16 results for Customer Experience Specialist in Mount Laurel, NJ

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-08-17T00:00:00Z

Customer Service Representative

Belmar, NJ
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are seeking customer-focused and professional Call Center Representatives to join a busy team in Wall Township, NJ. In this role, you will serve as the first point of contact for customers, handling inbound and outbound calls, answering inquiries, resolving issues, and providing exceptional service. This is an excellent opportunity for individuals with strong communication skills who thrive in a fast-paced, high-volume call center environment. Responsibilities<ul><li>Handle a high volume of inbound and outbound customer calls professionally and efficiently.</li><li>Respond to customer inquiries regarding products, services, accounts, and general requests.</li><li>Accurately document customer interactions and update information within company systems.</li><li>Research and resolve customer concerns while providing timely follow-up when needed.</li><li>Process requests, orders, and account updates with a high degree of accuracy.</li><li>Meet productivity, quality, and customer service performance metrics.</li><li>Collaborate with internal departments to address customer needs and resolve escalated issues.</li><li>Maintain confidentiality and adhere to company policies and procedures.</li></ul>
2026-09-11T00:00:00Z

Customer Service Representative

Conshohocken, PA
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Client Service Associate to join a growing team supporting brokerage operations in Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-moving environment, communicates effectively with clients and advisors, and takes pride in accurate administrative support. The position focuses on handling service-related transactions, reviewing documentation, and maintaining reliable records throughout daily operations. Responsibilities:• Process incoming payments and service transactions with a high degree of accuracy and timeliness.• Review submitted forms and supporting documents to confirm completeness and compliance before entry.• Enter and update customer and transaction information in internal systems while maintaining precise records.• Respond to inquiries from advisors and clients in a clear and attentive manner through phone and written communication.• Handle inbound and outbound customer service interactions to resolve issues, provide updates, and support ongoing requests.• Coordinate order and request details carefully to ensure smooth follow-through on service activities.• Prioritize multiple tasks effectively in a fast-paced environment while meeting established turnaround expectations.• Identify discrepancies in paperwork or account information and escalate concerns when additional review is needed.
2026-09-08T00:00:00Z

Customer Service Representative

Thorofare, NJ
onsite
Permanent / Full Time
62000 - 75000 USD / Yearly
One of our growing clients within the manufacturing industry, seeks a Customer Service Representative with a positive attitude and excellent problem-solving abilities. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment. Major Responsibilities· Fulfill customer inquiries· Order/Vendor Management· Build strong customer relationships· Process Improvement· Sales Support· Maintain customer records· Delivery Tracking· Follow-up with all customer correspondence via phone and email· Ability to transfer documentation into a Paperless Environment
2026-09-03T00:00:00Z

Customer Service Representative

Quakertown, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
Robert Half is seeking a friendly, professional, and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound calls, assist customers with questions and concerns, resolve issues efficiently, and provide a positive customer experience. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment. Key Responsibilities<ul><li>Answer a high volume of inbound and/or outbound customer calls</li><li>Assist customers with account questions, billing inquiries, orders, service issues, and general support</li><li>Resolve customer concerns in a timely, accurate, and professional manner</li><li>Document customer interactions and update records in the system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Maintain a strong understanding of company products, services, and policies</li><li>Meet performance goals related to call quality, response time, and customer satisfaction</li><li>Provide excellent service while maintaining professionalism and empathy</li></ul>
2026-09-11T00:00:00Z

Customer Service Representative

Manasquan, NJ
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support health insurance enrollment operations in New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing detailed information accurately, and working in a structured customer-focused environment. The team provides thorough training, making this a strong fit for candidates who bring strong administrative and communication skills, even without prior industry experience. Responsibilities: • Assist individuals with benefits enrollment questions and provide clear, attentive support throughout the process • Enter and update numeric and alphanumeric information with a high degree of accuracy in internal systems • Review forms and submitted details for completeness, consistency, and potential discrepancies • Communicate with customers and team members using email and other standard office tools to resolve outstanding items • Maintain organized electronic records and documentation related to enrollment activity • Use Microsoft Excel, Word, and Outlook to track work, prepare communications, and manage daily tasks • Follow established procedures, training guidelines, and quality standards while handling sensitive information • Contribute to a high-volume service environment by managing assigned tasks efficiently and meeting deadlines
2026-09-09T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary / Contract
20 - 20 USD / Hourly
We are looking for a Call Center Specialist to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards. Responsibilities:• Manage a steady flow of inbound calls, addressing customer questions with efficiency and care• Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives• Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately• Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams• Record call details, case updates, and customer interactions thoroughly within internal systems• Consistently achieve service goals tied to productivity, quality, call handling, and customer experience• Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction
2026-08-31T00:00:00Z

Call Center Specialist

Bristol, PA
onsite
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Call Center Specialist to support customers through a Long-term Contract opportunity. In this role, you will handle inbound inquiries, deliver timely and detail-focused assistance, and help ensure each customer interaction is resolved accurately and efficiently. This position is ideal for someone who communicates clearly, stays organized in a high-volume setting, and is committed to maintaining strong service standards. Responsibilities: • Respond to incoming customer calls and provide courteous, solution-focused support for a range of service needs. • Document interactions thoroughly and complete required records, forms, and system updates with a high level of accuracy. • Share recurring customer concerns, service patterns, and feedback with leadership and other relevant team members. • Build and maintain strong knowledge of products, services, sales information, and internal systems with guidance from management. • Meet established performance expectations related to call handling efficiency, quality, and follow-up activities. • Use customer service software and basic office tools to manage inquiries and process information effectively. • Listen carefully to customer concerns, ask clarifying questions, and provide clear next steps or resolutions. • Support additional service-related tasks and team priorities as needed.
2026-09-11T00:00:00Z

Customer Service/Sales Coordinator

Wayne, PA
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills. What you get to do everyday· Initiate customer quotes from sales team· Maintain organized sales records· Process orders according to customer requirements· Contract Management· Provide customers with detailed order follow-up· Ensure efficient, timely delivery of products/services· Resolve customer complaints· Assist with monthly goal setting· Sales analysis reporting· Inventory analysis· Assist with auditing process· Provide administrative support as needed
2026-08-13T00:00:00Z

Patient Service Representative

Bridgewater, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are seeking a Patient Service Representative to support a busy medical office in Bridgewater, New Jersey. This long-term contract opportunity is ideal for someone who enjoys assisting patients, coordinating appointments, and providing excellent customer service in a fast-paced healthcare setting. Responsibilities:<ul><li>Answer incoming and outgoing calls while providing professional and courteous customer service.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Register patients and update demographic information to maintain accurate records.</li><li>Verify insurance information and assist with general coverage-related inquiries.</li><li>Accurately document patient interactions and appointment details in electronic medical records (EMR) systems.</li><li>Respond to patient questions and resolve routine concerns, escalating issues when necessary.</li><li>Coordinate with providers and office staff to support efficient daily operations.</li><li>Make appointment reminder calls and communicate instructions for upcoming visits.</li><li>Maintain organized records and follow office policies, privacy guidelines, and compliance standards.</li><li>Perform general administrative and clerical duties as needed to support the medical office team.</li></ul>
2026-09-14T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Patient Service Rep to support front-end patient services for a busy primary care practice in Plumsteadville, PA. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing scheduling and insurance-related tasks, and maintaining accurate records in a fast-paced healthcare setting. The position also offers the potential to transition into a staff role, so we are seeking candidates who are interested in long-term growth with the organization. Responsibilities:• Welcome patients professionally, provide service at check-in and check-out, and create a positive experience throughout each visit.• Coordinate appointment scheduling, rescheduling, and referral-related visits while balancing provider availability and office workflows.• Verify patient demographics, update electronic medical records, and maintain accurate documentation within Epic or similar EMR systems.• Review insurance information, confirm eligibility, and assist with obtaining referrals, prior authorizations, and other required approvals.• Collect copays and support routine financial tasks, including payment posting support and other administrative duties as needed.• Address patient questions, troubleshoot service concerns, and escalate more complex issues according to office protocols.• Protect confidential health information and carry out all daily activities in accordance with HIPAA and compliance standards.• Participate in training activities and adapt to evolving procedures, workflows, or system-related updates within the practice.
2026-09-14T00:00:00Z

Digital Marketing Specialist

Plymouth Meeting, PA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
Robert Half has a client seeking an experienced Digital Marketing / Paid Media Specialist for an ongoing part-time freelance engagement. This individual will be responsible for the hands-on management, optimization, testing, and reporting of paid digital campaigns. Working onsite in Plymouth Meeting, PA is required. The ideal candidate has strong recent experience directly managing Google Ads, paid search, and Performance Max campaigns with meaningful advertising budgets. Paid search expertise is the highest priority, with additional experience across Meta and LinkedIn strongly preferred. This person must be comfortable working directly within advertising platforms rather than operating solely from a strategy or account-management perspective. Responsibilities will include monitoring campaign performance, making day-to-day optimizations, developing testing plans, analyzing results, and translating campaign data into actionable insights and recommendations.Experience with Looker Studio is preferred, along with strong reporting and analytical capabilities.
2026-09-03T00:00:00Z

Digital Marketing Specialist

Philadelphia, PA
onsite
Permanent / Full Time
70000 - 110000 USD / Yearly
We are looking for a Digital Marketing Specialist to help accelerate customer acquisition for a fast-growing consumer eCommerce brand in Philadelphia, Pennsylvania. This role blends performance marketing, creative development, and analytics, making it a strong fit for someone who enjoys turning insights into campaigns that drive measurable growth. You will work across paid social channels, evaluate results closely, and partner with cross-functional teams to improve conversion outcomes and expand testing opportunities. Responsibilities: • Develop paid social campaign concepts, prepare clear creative direction, and guide structured experimentation designed to improve acquisition results. • Translate campaign data, audience behavior, and market signals into practical recommendations for messaging, creative formats, and targeting strategies. • Manage and refine paid media initiatives across platforms such as Meta, TikTok, Pinterest, and Reddit to improve efficiency and return on investment. • Review performance trends regularly, make informed optimizations, and adjust budgets, audiences, and creative approaches based on results. • Partner with internal stakeholders and external collaborators to produce and improve static, video, and user-generated assets that support growth goals. • Create reporting dashboards and recurring summaries that highlight channel performance, customer acquisition trends, and emerging opportunities. • Conduct deeper analysis on audience segments, creative themes, and conversion performance to identify scalable marketing opportunities. • Apply attribution methods and testing frameworks to evaluate incrementality and support better media and creative decision-making. • Work closely with growth, digital, and eCommerce teams to align campaign strategy with website experience and conversion objectives.
2026-08-27T00:00:00Z

Supply Chain Specialist

Somerville, NJ
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a detail-oriented Supply Chain Specialist to support inventory coordination, shipment planning, and warehouse activities for a manufacturing operation in Somerville, New Jersey. This Long-term Contract position offers the opportunity to work across suppliers, logistics partners, and internal teams to keep products moving efficiently and stock levels aligned with business needs. The ideal candidate is organized, analytical, and comfortable managing documentation, reporting, and day-to-day supply chain transactions in a fast-paced environment. Responsibilities: • Coordinate inbound product movements with suppliers and logistics partners to support steady inventory availability and efficient replenishment. • Manage import-related paperwork by ensuring timely and accurate communication between vendors, customs brokers, and warehouse providers. • Enter and maintain shipping, receiving, and inventory records with a high degree of accuracy across operational systems. • Partner with supply chain leadership and cross-functional coordinators to monitor stock positions and help prevent shortages or excess inventory. • Oversee activities across three third-party warehouse locations, including invoice review against service agreements and follow-up on damage-related issues. • Complete month-end inventory comparisons between internal records and third-party logistics partners to identify and resolve discrepancies. • Create recurring weekly and monthly inventory reports that highlight balances, movement trends, and stock status. • Arrange outbound sample shipments for customers, ensuring materials are prepared, documented, and dispatched on schedule. • Support additional operational assignments and special projects as directed by management.
2026-09-09T00:00:00Z

Digital Content Specialist

Philadelphia, PA
remote
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Digital Content Specialist to support digital communications and visual content delivery for teams in Pennsylvania. This Long-term Contract position focuses on keeping app-based information current, producing high-quality creative materials, and coordinating digital display content with external partners. The ideal candidate brings strong design judgment, content management experience, and the ability to handle recurring updates with accuracy and consistency. Responsibilities: • Publish event announcements from internal communication sources to the mobile app in a timely and accurate manner. • Update app-based dining information by transferring cafeteria menu content and confirming it is presented clearly for end users. • Edit, crop, and optimize images to meet quality and formatting standards across digital channels. • Design visually engaging flyers and promotional materials using Canva for internal and audience-facing communications. • Coordinate with an external vendor to schedule and display slide content on TV screens and other digital signage. • Maintain organized content workflows to ensure routine updates are completed on schedule and aligned with brand standards. • Review digital materials for visual consistency, accuracy, and usability before publication. • Support web and content management activities by preparing assets for app, screen, and communication platform use.
2026-09-08T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-09-10T00:00:00Z