<p>We are looking for a talented Communication Specialist to join our team in Plymouth Meeting, Pennsylvania. This position is ideal for someone who excels in developing clear, engaging, and accurate content. The role requires strong attention to detail and the ability to effectively manage multiple projects while delivering high-quality results. Industry experience in the benefits administration, HR communications, or actuarial communications is required. This position is 5 days per week in office. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with internal teams to revise and maintain employee benefit materials for client funds</p><p>• Ensure all documentation accurately reflects the specific benefit offerings of each client, including complex structures</p><p>• Audit and update plan content to ensure compliance with regulations and clarity for employees</p><p>• Draft and edit compelling content for monthly health initiative newsletters</p><p>• Develop and refine open enrollment materials, ensuring they are user-friendly and consistent</p><p>• Organize and optimize the company’s letter library to streamline communication processes</p>
<p>We are looking for a dynamic Marketing/Communications Coordinator to join our client in Aston, Pennsylvania. This bilingual role requires fluency in Spanish and English to support diverse marketing initiatives and communication strategies. As a Contract-to-Permanent position, this opportunity is ideal for a highly organized individual eager to contribute to impactful marketing campaigns.</p><p><br></p><p>Responsibilities:</p><p>• Support existing members and new members of the organization</p><p>• Promoting new products, services, programs and events in both English and Spanish</p><p>• Create bilingual marketing collateral, ensuring accuracy in Spanish translations for written, verbal, and visual content.</p><p>• Collaborate with various departments to align marketing activities with organizational goals.</p><p>• Coordinate and manage email campaigns, including drafting content and analyzing performance metrics.</p><p>• Write, edit, and distribute content across multiple platforms</p><p>• Translate and localize marketing materials for Spanish-speaking audiences..</p><p>• Assist in organizing events, promotions, and other marketing activities as needed.</p><p>•Ability to travel to events as needed </p><p>•Manage company appearance and brand </p><p>•Manage new marketing campaigns and promotions</p>
<p>We are actively seeking a skilled<strong> Revenue Reporting Specialist in</strong> <strong>the Levittown, PA area.</strong> The Revenue Reporting Specialist will play a key role in interpreting complex data sets, with a strong focus on financial and revenue analysis. You will leverage your expertise in statistics, mathematics, and data analysis techniques to provide actionable insights that support business decision-making. This position requires a detail-oriented mindset and a solid understanding of financial principles. <strong>This is an onsite opportunity.</strong></p><p><br></p><p>Responsibilities:</p><ul><li> Collect, organize, and analyze large datasets to derive insights and identify trends</li><li> Develop and implement data collection systems and strategies to optimize efficiency and data quality</li><li> Clean and preprocess data to ensure accuracy and completeness</li><li>Perform statistical analysis and hypothesis testing to uncover patterns and correlations in the data</li><li>Analyze revenue data to identify trends, patterns, and anomalies</li><li> Monitor and reconcile revenue streams to ensure accuracy and completeness</li><li>Develop and maintain revenue forecasting models to support financial planning and budgeting processes</li><li>Conduct variance analysis to explain differences between actual and forecasted revenue</li><li>Collaborate with cross-functional teams to understand revenue drivers and provide insights to optimize revenue generation</li><li>Create data visualizations and reports to communicate findings to stakeholders</li><li>Additional tasks and responsibilities may be assigned</li><li> Employee must cooperate with the license and department staff in any inspection, inquiry</li></ul>
<p>Our client is looking for a motivated and results-driven Inside Sales Specialist to join their team in the Bayhead, New Jersey area. In this role, you will focus on building relationships with prospective and existing clients, offering tailored solutions to meet their needs. This position is ideal for individuals with a knack for sales who thrive in a fast-paced, goal-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Initiate and manage outbound sales calls to identify new business opportunities and convert leads into customers.</p><p>• Conduct engaging and precise cold calls to introduce products and uncover client needs.</p><p>• Build and maintain strong relationships with existing clients through regular communication and exceptional service.</p><p>• Respond to inbound inquiries and proactively follow up to close sales opportunities.</p><p>• Keep detailed records of customer interactions, sales activities, and progress toward sales targets.</p><p>• Consistently meet or exceed individual and team sales goals to drive overall business success.</p><p>• Partner with marketing and operations teams to ensure a seamless client experience and provide valuable feedback on market trends.</p><p>• Educate clients on product benefits and assist them in selecting the most suitable solutions.</p><p>• Actively contribute to a consultative and relationship-based sales approach to foster long-term client satisfaction.</p>
<p>We are looking for a skilled P& C Insurance Specialist to join our team in the Tinton Falls, New Jersey area. In this role, you will be responsible for managing and optimizing the company's insurance programs, ensuring compliance, and coordinating claims efficiently. This position plays a key role in protecting the company’s assets while maintaining strong relationships with insurance carriers, legal teams, and internal departments.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate the renewal process for all insurance policies, including management, construction, workers’ compensation, and auto coverage.</p><p>• Review, process, and track insurance invoices while maintaining accurate records of premium payments.</p><p>• Provide Certificates of Insurance to lenders, homeowners, and other stakeholders as required.</p><p>• Monitor deductible expenses and contribute to the effective management of insurance-related costs.</p><p>• Maintain organized and up-to-date records of insurance documentation and correspondence.</p><p>• Collect and submit necessary documentation for insurance claims, including property, liability, and auto-related incidents.</p><p>• Collaborate with the legal department to address litigation matters related to insurance claims.</p><p>• Track the progress of claims and ensure timely follow-ups with insurance carriers and relevant internal parties.</p><p>• Verify that all insurance policies comply with regulatory requirements and contractual obligations.</p><p>• Assist in preparing data for audits and internal reporting, supporting senior leadership with insurance-related collections and reconciliations.</p>
<p>We are looking for an experienced Accounts Payable Specialist to join our team in Mt. Laurel, New Jersey. In this long-term contract position, you will play a key role in managing the accounts payable process, ensuring accuracy and compliance in financial transactions. This is an excellent opportunity for a detail-oriented individual with a strong background in accounts payable to thrive in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Process and review invoices for accuracy, including matching, batching, and coding.</p><p>• Post transactions to the general ledger in a timely manner.</p><p>• Conduct regular check runs and manage (ACH) payments.</p><p>• Ensure proper coding of expenses and accounts to maintain accurate financial records.</p><p>• Reconcile accounts payable activity to ensure consistency and resolve discrepancies.</p><p>• Communicate with vendors to address and resolve invoice or payment issues.</p><p>• Maintain organized and up-to-date accounts payable documentation.</p><p>• Assist with month-end and year-end closing processes as needed.</p><p>• Adhere to company policies and regulatory standards in all financial transactions.</p>
<p>We are looking for a detail-oriented Payroll Specialist to join our team in the Central, New Jersey area. In this role, you will oversee payroll processing, tax withholdings, and benefit reconciliations while ensuring accuracy and compliance. This position is ideal for someone with strong organizational skills and a proven ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Review and validate timesheets for accuracy before processing payroll.</p><p>• Process weekly payroll and ensure timely payment to employees.</p><p>• Maintain and update employee records, including tax and benefit information.</p><p>• Assist in preparing tax reports and ensuring compliance with relevant regulations.</p><p>• Provide administrative support for payroll-related functions and inquiries.</p><p>• Handle garnishments, tax withholdings, and other payroll deductions.</p><p>• Reconcile benefit deductions and review invoices for accuracy before payment.</p><p>• Address and resolve account inquiries related to payroll and benefits.</p><p>• Support vendor invoicing and ensure proper documentation is maintained.</p>
We are looking for a detail-oriented Payroll Specialist to join our team on a long-term contract basis in Lumberton, New Jersey. This role is ideal for someone with extensive experience in payroll processing and a strong grasp of multi-state payroll systems. The position offers the opportunity to work in a dynamic environment while managing payroll functions for a large workforce.<br><br>Responsibilities:<br>• Process full-cycle payroll for over 500 employees, ensuring accuracy and compliance with company policies and regulations.<br>• Handle multi-state payroll operations, addressing state-specific tax and regulatory requirements.<br>• Utilize ADP Workforce Now to manage payroll systems and streamline workflows efficiently.<br>• Verify employee timekeeping records and resolve discrepancies to maintain data integrity.<br>• Prepare and distribute paychecks and direct deposits in a timely manner.<br>• Address payroll-related inquiries and provide support to employees regarding compensation matters.<br>• Ensure compliance with federal, state, and local payroll regulations, including tax filings and reporting.<br>• Collaborate with HR and accounting teams to ensure seamless payroll operations.<br>• Maintain accurate payroll records and documentation for auditing purposes.<br>• Identify and implement process improvements to enhance payroll efficiency.
Are you an experienced Medical Billing Specialist looking for a rewarding direct permanent opportunity? Join a team of healthcare professionals dedicated to providing exceptional patient care and operational efficiency. In this role, you will leverage your expertise to: <br> Code charges and bill for medical procedures. Research and resolve billing issues, including identifying refunds, credits, and write-offs. Submit claims electronically or by mail and follow up on unpaid claims and denials for timely reconciliation. Collaborate with staff, physicians, and offices to gather updated patient demographic and billing information. Conduct insurance investigations to obtain patient benefits and eligibility, authorizations, and referrals. What We’re Looking For: 5+ years of proven experience in medical billing or a similar field. Proficiency with ICD-10 and CPT coding standards and third-party platforms like PEAR, NaviNet, and Availity. Surgical Center experience preferred but not required. Strong communication skills and ability to work as part of a team. High attention to detail and proficiency with Microsoft Office and medical billing systems. This direct permanent position offers more than just a job – it’s an opportunity to be a vital part of a growing team dedicated to healthcare excellence. Apply now to take the next step in your career!
We are looking for an experienced Accounts Receivable Specialist to join our team in Burlington Township, New Jersey. This Contract position requires a detail-oriented individual with a strong background in collections and cash applications. The ideal candidate will play a key role in managing receivables to ensure the financial health of the organization.<br><br>Responsibilities:<br>• Handle collections processes to follow up on outstanding invoices and ensure timely payments.<br>• Apply cash receipts accurately to customer accounts using accounting software systems.<br>• Reconcile accounts and resolve discrepancies to maintain accurate financial records.<br>• Generate and review billing statements and invoices to ensure accuracy and completeness.<br>• Manage cash handling activities, including deposits and payments, in compliance with company policies.<br>• Utilize ERP and CRM systems to track receivables and monitor customer account statuses.<br>• Collaborate with internal teams to address billing issues and improve processes.<br>• Prepare detailed reports on accounts receivable activities for management review.<br>• Maintain up-to-date knowledge of financial systems, including Epic Software and ADP Financial Services.<br>• Support the transition or integration of new accounting systems as needed.
<p>Our client is seeking an <strong>Accounts Payable Specialist </strong>to join their team in <strong>Somerset, New Jersey.</strong> This role involves managing and processing invoices, ensuring timely payments, and maintaining accurate financial records. The ideal candidate will have strong organizational skills and experience in accounts payable processes.</p><p><br></p><p><strong>This role is fully onsite.</strong></p><p><br></p><p><strong>Accounts Payable (A/P) Specialist Responsibilities:</strong></p><p>• Process and verify invoices for accuracy and proper coding before entering them into the financial system.</p><p>• Conduct timely check runs to ensure prompt payments to vendors and suppliers.</p><p>• Reconcile accounts payable transactions to maintain accurate and up-to-date records.</p><p>• Collaborate with internal and external stakeholders to resolve invoice discrepancies and payment issues.</p><p>• Ensure compliance with company policies and procedures during all accounts payable activities.</p><p>• Utilize SAP software to manage and track accounts payable processes efficiently.</p><p>• Prepare reports related to accounts payable activities to support financial analysis and decision-making.</p><p>• Assist in month-end closing activities by ensuring all payable transactions are recorded accurately.</p>
<p>We are looking for a dedicated Collections Specialist to join a team in Wilmington, Delaware, on a contract with potential for a long-term role. The ideal candidate will have a strong background in collections and customer service, particularly in a high-volume call center environment. This role requires someone who can effectively manage billing and collection processes while maintaining positive client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of accounts to ensure timely collection of payments and resolution of outstanding balances.</p><p>• Communicate with customers via phone and email to address payment inquiries and resolve disputes.</p><p>• Analyze account discrepancies and collaborate with internal teams to ensure accurate billing.</p><p>• Maintain detailed records of all customer interactions and payment activities.</p><p>• Utilize Microsoft Excel to track and report on collection activities and account statuses.</p><p>• Follow established processes to meet collection goals and reduce delinquency rates.</p><p>• Provide exceptional customer service while handling sensitive financial information.</p><p>• Identify and escalate complex issues to the appropriate departments for resolution.</p><p>• Monitor and update account information to ensure accuracy and compliance with company policies.</p>
We are looking for a dedicated Technical Support Specialist to join our team in Conshohocken, Pennsylvania. This Contract to permanent position involves supporting a range of IT systems and resources, including laptops, office technology, cloud platforms, and security tools. The ideal candidate will excel in troubleshooting technical issues, managing service tickets, and ensuring smooth operations for both on-site and remote employees.<br><br>Responsibilities:<br>• Provide timely and detail-oriented responses to technical inquiries and requests through platforms such as Jira and Zendesk.<br>• Coordinate and execute IT setup for new team members, including configuring laptops and other equipment.<br>• Troubleshoot and resolve issues related to laptops, monitors, printers, and other office technology, escalating complex cases as needed.<br>• Manage and prioritize service tickets effectively using tools like Zendesk and Jira.<br>• Support meetings and remote collaboration by configuring tools such as Zoom and Microsoft Teams.<br>• Maintain a consistent on-site presence, adhering to assigned schedules and shift expectations.<br>• Participate in technical projects, ensuring alignment of resources and objectives.<br>• Be available for overtime during weekdays and weekends to address critical business needs.<br>• Ensure adherence to IT security protocols and contribute to the maintenance of cloud systems.<br>• Perform additional duties as required to support operational goals.
<p>We are looking for an experienced Accounts Payable Specialist to join our client's team in Bucks County, Pennsylvania. In this role, you will play a vital part in ensuring accurate and efficient financial operations, particularly in managing payments and vendor relations. This is an excellent opportunity to contribute your expertise to a collaborative and mission-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Process large volumes of vendor invoices with accuracy and adherence to company policies.</p><p>• Manage credit card expense reports using automated systems, ensuring compliance with organizational guidelines.</p><p>• Reconcile accounts payable ledgers and resolve discrepancies in payable liabilities.</p><p>• Conduct payment runs, including checks and wire transfers, while maintaining proper documentation.</p><p>• Maintain comprehensive vendor records, including setting up new vendors and ensuring W-9 compliance.</p><p>• Prepare and generate accounts payable reports to support month-end closing procedures.</p><p>• Collaborate with the finance team to ensure accuracy in all accounts payable transactions.</p><p>• Provide necessary documentation and explanations during financial audits.</p><p>• Identify opportunities for process improvements and implement solutions to streamline accounts payable operations.</p><p>• Ensure compliance with internal controls and prepare Form 1099 for reporting purposes.</p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Monmouth County, New Jersey. In this role, you will play a key part in managing vendor interactions, processing invoices, and ensuring accurate account reconciliation. This position requires a high level of accuracy and efficiency to support the financial operations of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Process and review invoices for accuracy and proper coding.</p><p>• Reconcile accounts to ensure financial records are up-to-date and accurate.</p><p>• Communicate with vendors to resolve discrepancies and maintain positive relationships.</p><p>• Utilize Automated Clearing House (ACH) for payment processing and ensure timely transactions.</p><p>• Perform data entry tasks related to accounts payable with precision and attention to detail.</p><p>• Collaborate with internal teams to verify and authorize payments.</p><p>• Maintain organized records of all transactions and documentation.</p><p>• Assist with month-end closing activities and reporting.</p><p>• Identify and address issues promptly to ensure smooth accounts payable operations.</p><p>• Support financial audits by providing necessary documentation and information.</p>
<p>We are looking for an experienced Accounts Receivable Specialist to join our team in Monmouth County, New Jersey. In this role, you will play a critical part in managing financial transactions, maintaining records, and ensuring efficient payment processes for customers and vendors. This is a long-term contract position, offering an opportunity to contribute to the success of our accounting operations.</p><p><br></p><p>Responsibilities:</p><p>• Process and record customer payments while ensuring accuracy and compliance with company procedures.</p><p>• Generate and distribute invoices to customers in a timely manner.</p><p>• Maintain and update customer account information, including changes in addresses, mergers, or other updates.</p><p>• Prepare detailed reports on account statuses and outstanding balances as requested.</p><p>• Investigate discrepancies and overdue amounts by collaborating with team members and customers.</p><p>• Reconcile accounts receivable regularly to maintain accurate financial records.</p><p>• Assist senior accounting staff with monthly revenue account reconciliations.</p><p>• Verify expense reports and reconcile them with account balances and supporting documents.</p><p>• Facilitate vendor payments by reviewing purchase orders, verifying information, and resolving discrepancies.</p><p>• Support the accounting department by managing monthly statements and financial transactions.</p>
• 4+ years of experience in accounts payable, with hands-on experience with automated invoice processing software, e.g. SAP Concur<br>• Associate’s or Bachelor’s Degree in Accounting, Finance, Business or related field<br>• Experience working in a matrix or a multi-location organization<br>• Experience with journal entries and general ledger reconciliations<br>• Proficiency in Microsoft Excel including advanced functions<br>• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and vendors<br>• Ability to work independently and manage multiple tasks in a fast-paced environment<br>• Experience with ERP systems and other accounting software preferred<br>• Knowledge of GAAP and internal controls for accounts payable processes preferred<br> <br>The responsibilities we will trust you with as our Senior Accounts Payable Specialist:<br>• Process a high volume of vendor invoices ensuring accuracy and timely payments<br>• Use SAP Concur to manage and process company credit card expense reports, ensuring compliance with company policies<br>• Reconcile accounts payable ledger and other payable liability accounts to ensure that all charges and payments are posted properly <br>• Prepare and process payment runs (checks, ACH, wire transfers) and resolve any payment discrepancies<br>• Maintain vendor files, including setting up new vendors, W-9 collection, and ensuring proper documentation for compliance<br>• Generate accounts payable reports and assist with month-end closing processes and analysis<br>• Collaborate with the finance team to ensure accurate and timely recording of all AP transactions<br>• Assist with audits by providing documentation and explanations related to accounts payable<br>• Identify and implement process improvements to increase the efficiency and accuracy of the AP process<br>• Ensure compliance with internal controls and accounting policies<br>• Form 1099 preparation
We are looking for an experienced Accounts Payable Specialist to join our team in Norristown, Pennsylvania. In this role, you will play a vital part in managing invoice processing, account coding, and payment operations to ensure smooth financial workflows. This is a fully onsite, long-term contract position offering stability and growth opportunities within the healthcare industry.<br><br>Responsibilities:<br>• Process a high volume of invoices weekly, ensuring accuracy and timeliness.<br>• Perform manual checks on invoices to verify details and compliance.<br>• Conduct biweekly check runs to support payment schedules.<br>• Utilize in-house software to streamline and optimize accounts payable processes.<br>• Prepare journal entries to maintain accurate financial records.<br>• Update and maintain Excel spreadsheets for tracking and reporting purposes.<br>• Collaborate with the team to identify areas for process improvement.<br>• Handle ACH transactions and ensure proper payment execution.<br>• Code invoices accurately to the appropriate accounts.<br>• Provide proactive support for accounts payable operations to meet organizational goals.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
<p>We are looking for a detail-oriented Part-Time Accounting Specialist to join a dynamic non-profit organization in Trenton, NJ. This Contract-to-Permanent position offers an excellent opportunity to contribute to meaningful community-focused initiatives while building your accounting expertise. The ideal candidate is eager to grow professionally and thrives in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p><strong>Data Entry and Recordkeeping:</strong></p><ul><li>Manage the entry of financial transactions into accounting systems accurately and promptly.</li><li>Maintain organized and up-to-date records of invoices, purchase orders, and receipts.</li></ul><p><strong>Accounts Payable and Receivable Support:</strong></p><ul><li>Process accounts payable, including invoice verification and payment preparation.</li><li>Assist in accounts receivable functions, including billing and processing payments.</li></ul><p><strong>Reconciliation:</strong></p><ul><li>Perform routine reconciliation of bank statements and other financial accounts.</li><li>Investigate and resolve discrepancies promptly.</li></ul><p><strong>Reporting and Documentation:</strong></p><ul><li>Assist with generating financial reports for internal use or external audits.</li><li>Ensure compliance with financial procedures and policies.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team in Allentown, Pennsylvania. This position requires on-site work and offers an excellent opportunity to contribute to a dynamic organization. The role focuses on managing accounts payable functions efficiently and ensuring accurate processing of financial transactions.</p><p><br></p><p>Responsibilities:</p><p>• Process vendor invoices and ensure proper coding and entry into the accounting system.</p><p>• Manage purchase orders and oversee payment processing for timely and accurate transactions.</p><p>• Perform reconciliation of accounts payable ledgers to maintain accurate financial records.</p><p>• Handle production build-related financial entries and ensure proper documentation.</p><p>• Collaborate with vendors to address inquiries and resolve payment discrepancies.</p><p>• Conduct regular check runs and facilitate Automated Clearing House (ACH) payments.</p><p>• Ensure compliance with company policies and procedures in all accounts payable activities.</p><p>• Assist in transitioning accounts payable functions from QuickBooks to NetSuite.</p><p>• Monitor and track payment schedules to avoid delays and penalties.</p>
<p>Our client is looking for an experienced Accounts Receivable Specialist to join our team in the Toms River, New Jersey area. This role is ideal for someone with a background in accounts receivable and a proven ability to work with Yardi Software, especially within the real estate industry. As a key member of the finance team, you will oversee payment processing, maintain accurate financial records, and contribute to the overall efficiency of our operations.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming payments while adhering to established financial policies and procedures.</p><p>• Handle daily financial transactions, including verifying, classifying, and recording accounts receivable data.</p><p>• Prepare and issue invoices, bills, and bank deposits in a timely manner.</p><p>• Reconcile accounts receivable ledgers to ensure all payments are accurately recorded.</p><p>• Investigate and resolve discrepancies or client billing issues to maintain accuracy.</p><p>• Generate financial reports and statements to provide updates on accounts receivable status.</p><p>• Collaborate with the Finance team to identify areas for process improvement and enhance efficiency.</p><p>• Maintain clear and organized financial records for auditing and reporting purposes.</p><p>• Ensure compliance with industry standards and best practices in accounts receivable management.</p>
<p>As a Sales Operations Specialist, you will play a key role in supporting a local and growing sales teams by improving processes, analyzing data, and maintaining systems to ensure seamless operations. This is an excellent opportunity for someone passionate about sales strategy, operations, and workflow optimization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sales Process Optimization:</strong> Develop and implement strategies to improve sales workflows and ensure operational efficiency.</li><li><strong>Data Management:</strong> Maintain accurate sales records and manage customer relationship systems (e.g., Salesforce.com) to track pipeline updates and goal progression.</li><li><strong>Reporting and Metrics:</strong> Prepare detailed reports analyzing sales performance metrics, hours billed, weekly sales revenue, and other scorecard metrics.</li><li><strong>Cross-Team Collaboration:</strong> Collaborate with sales leadership and team members to identify opportunities for process improvements and resolve challenges effectively.</li><li><strong>Forecasting Support:</strong> Assist in sales forecasting and pipeline management while ensuring alignment with organizational goals.</li><li><strong>Training and Guidance:</strong> Provide onboarding support and ongoing training for team members on systems and sales processes.</li></ul><p><br></p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
