<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
We are looking for a skilled Test Analyst to join our team in King of Prussia, Pennsylvania. In this role, you will be responsible for ensuring the effective testing of system changes, with a particular focus on Workday functionality and data retention processes. This is a long-term contract position where you will play a key role in validating purge logic and maintaining compliance with regulatory standards.<br><br>Responsibilities:<br>• Develop and implement comprehensive test plans and procedures for Workday system integrations and purge functionalities.<br>• Create detailed test scripts and generate test data tailored to Workday system requirements.<br>• Execute testing activities, document results, and track issues to ensure resolution.<br>• Validate purge logic and breadcrumb data retention processes to align with audit and compliance standards.<br>• Conduct usability testing to assess system performance, reliability, scalability, and security.<br>• Collaborate closely with configuration and compliance teams to guarantee thorough testing coverage.<br>• Monitor testing progress and provide regular updates to project leads and stakeholders.<br>• Participate in team meetings and contribute to discussions on testing strategies and improvements.<br>• Escalate testing-related issues promptly and support troubleshooting efforts.
<p>We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage with business stakeholders to collect, scrutinize, and document requirements.</p><p>• Convert business requirements into comprehensive functional and technical specifications.</p><p>• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.</p><p>• Conduct data analysis to spot trends and offer actionable insights.</p><p>• Lead workshops, meetings, and discussions to ensure project alignment.</p><p>• Create and uphold project documentation, including business requirements, process flows, and user stories.</p><p>• Support User Acceptance Testing and offer continuous support for systems in use.</p><p>• Use business analysis tools such as Atlassian Jira and Confluence effectively.</p><p>• Apply Agile and Scrum methodologies in project management.</p><p>• Conduct business process modeling and data analysis.</p><p>• Leverage proficiency in SQL and data analysis tools.</p><p>• Understand and apply insurance processes, terminology, and regulations.</p>
<p>We are looking for a skilled Data Warehouse Analyst to join our team in New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.</p><p>• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.</p><p>• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.</p><p>• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.</p><p>• Automate reporting processes to improve accuracy and timeliness of operational data.</p><p>• Continuously enhance data integrity and streamline workflows to optimize logistics operations.</p><p>• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.</p><p>• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.</p><p>• Investigate and implement tools and techniques to improve overall business intelligence capabilities.</p>
We are looking for an experienced Sr. Consultant to join our team in Hammonton, New Jersey. In this role, you will lead complex Oracle Cloud implementation programs, manage cross-functional teams, and provide exceptional consulting services to clients across diverse industries. You will leverage your expertise in Oracle Cloud Financials and other modules to drive successful project outcomes while fostering collaboration and innovation.<br><br>Responsibilities:<br>• Lead multi-pillar Oracle Cloud implementation projects, ensuring alignment with scope, resources, and organizational goals.<br>• Collaborate with clients to gather business requirements, document processes, and facilitate workshops to define future-state solutions.<br>• Manage cross-functional teams, including business analysts and developers, to ensure project milestones and deliverables are met.<br>• Drive change management strategies to enhance user adoption and maximize the value of Oracle Cloud investments.<br>• Act as a liaison between business and IT stakeholders, translating technical concepts into actionable business solutions.<br>• Develop and oversee testing cycles, post-production support plans, and transition strategies for seamless project completion.<br>• Analyze business challenges, recommend future-state improvements, and align processes with system capabilities.<br>• Facilitate meetings, set agendas, and guide critical discussions to ensure project decisions align with strategic goals.<br>• Build and maintain strong client relationships, providing consistent updates and ensuring their satisfaction throughout engagements.<br>• Mentor and supervise team members, fostering a collaborative culture and encouraging growth.
We are looking for a dedicated Staff Consultant to join our team in Hammonton, New Jersey. In this role, you will lead Oracle Cloud implementation projects, manage cross-functional teams, and contribute to the growth and success of diverse clients. If you are passionate about innovation, project management, and fostering positive relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Lead multi-pillar Oracle Cloud implementation projects, ensuring timelines, scope, and resources are effectively managed.<br>• Facilitate workshops to gather business requirements, define processes, and document deliverables.<br>• Oversee testing cycles, post-production support, and change management strategies to maximize user adoption.<br>• Act as the bridge between business and IT stakeholders by translating technical concepts into actionable business strategies.<br>• Analyze business challenges and create future-state recommendations to align with organizational goals.<br>• Collaborate with teams to define and document business processes while aligning them with system functionality.<br>• Organize and lead critical meetings, focusing discussions on key decision points and project milestones.<br>• Manage diverse teams, including developers, analysts, and stakeholders, to ensure project objectives align with strategic goals.<br>• Build and maintain strong relationships, fostering trust and collaboration with clients and team members.<br>• Evaluate, interpret, and organize data to support decision-making processes.
<p>The Data Engineer role focuses on designing, building, and optimizing scalable data solutions that support diverse business needs. This position requires the ability to work independently while collaborating effectively in a fast-paced, agile environment. The individual in this role partners with cross-functional teams to gather data requirements, recommend enhancements to existing data pipelines and architectures, and ensure the reliability, performance, and efficiency of data processes.</p><p>Responsibilities</p><ul><li>Support the team’s adoption and continued evolution of the Databricks platform, leveraging features such as Delta Live Tables, workflows, and related tooling</li><li>Design, develop, and maintain data pipelines that extract data from relational sources, load it into a data lake, transform it as needed, and publish it to a Databricks-based lakehouse environment</li><li>Optimize data pipelines and processing workflows to improve performance, scalability, and overall efficiency</li><li>Implement data quality checks and validation logic to ensure data accuracy, consistency, and completeness</li><li>Create and maintain documentation including data mappings, data definitions, architectural diagrams, and data flow diagrams</li><li>Develop proof-of-concepts to evaluate and validate new technologies, tools, or data processes</li><li>Deploy, manage, and support code across non-production and production environments</li><li>Investigate, troubleshoot, and resolve data-related issues, including identifying root causes and implementing fixes</li><li>Identify performance bottlenecks and recommend optimization strategies, including database tuning and query performance improvements</li></ul>
We are looking for an experienced Applications Architect to join our team in Edison, New Jersey. This Contract to permanent position involves designing, implementing, and optimizing Amazon Connect solutions while collaborating with cross-functional teams to ensure seamless integration and performance. The ideal candidate will bring a strong technical background and leadership skills to guide projects from conception to deployment.<br><br>Responsibilities:<br>• Design comprehensive Amazon Connect solutions, ensuring seamless integration with internal services and external systems.<br>• Collaborate with stakeholders such as business analysts and product managers to align technical designs with business requirements.<br>• Establish best practices, standards, and guidelines for the architecture of Amazon Connect systems.<br>• Diagnose and resolve complex technical issues during development, deployment, and production phases.<br>• Provide mentorship to entry level architects and engineers, fostering growth in Amazon Connect expertise.<br>• Develop APIs and support telephony integration to enhance system functionality.<br>• Incorporate speech recognition technologies into architectural designs to improve user experience.<br>• Ensure solutions adhere to cloud architecture principles and align with organizational objectives.<br>• Participate in regular reviews to assess system performance and identify areas for improvement.
About the Role:<br>We’re looking for a Senior Software Developer to help design, build, and enhance our insurance applications. You’ll work closely with architects, business analysts, and QA teams to deliver high-quality, scalable solutions that support our core insurance operations. This is a hands-on role where you’ll be coding, integrating systems, and troubleshooting complex issues.<br><br>Key Responsibilities:<br><br>Develop, customize, and maintain applications in Guidewire (PolicyCenter, BillingCenter, ClaimCenter).<br><br>Build and support solutions using .NET (C#) or Java, depending on project needs.<br><br>Design and implement integrations with internal and external systems (APIs, web services, data feeds).<br><br>Collaborate with architects and business teams to ensure solutions meet functional and technical requirements.<br><br>Troubleshoot, debug, and optimize performance of applications.<br><br>Participate in code reviews and provide mentorship to junior developers.<br><br>Contribute to continuous improvement efforts, including CI/CD pipelines and automation.<br><br>Qualifications:<br><br>5+ years of experience in software development with .NET (C#) or Java.<br><br>Hands-on experience with Guidewire development (GOSU, configuration, integration, or conversion) preferred.<br><br>Strong knowledge of REST/SOAP APIs, JSON/XML, and middleware integrations.<br><br>Experience in the insurance industry or other highly regulated environments is a plus.<br><br>Solid understanding of SDLC, Agile practices, and version control (Git, SVN).<br><br>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).<br><br>Nice to Have:<br><br>Guidewire certification (Developer/Integration).<br><br>Familiarity with cloud environments (Azure, AWS, GCP).<br><br>Experience with DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes).<br><br>What We Offer:<br><br>Competitive salary and benefits package.<br><br>Opportunity to work on large-scale insurance technology projects.<br><br>Collaborative team environment with detail oriented growth opportunities.
We are looking for an ERP/CRM Developer to join our team in Philadelphia, Pennsylvania. In this role, you will support the alignment of business objectives with application goals and help manage the roadmap for various platforms, including Tessitura, Momentus, ArtsVision, and SharePoint. This is a Contract position, offering an exciting opportunity to collaborate with cross-functional teams and drive impactful solutions.<br><br>Responsibilities:<br>• Develop and maintain product roadmaps for Tessitura, Momentus, ArtsVision, and SharePoint, ensuring alignment with long-term business goals.<br>• Collaborate with stakeholders to prioritize application improvements, new features, and integrations.<br>• Communicate updates about Tessitura and third-party tools to relevant stakeholders to ensure transparency.<br>• Advocate for the use of core product functionalities and limit unnecessary customizations to streamline upgrades and support.<br>• Build effective relationships with key departments, including Marketing, Development, Audience Services, Education, and IT support.<br>• Conduct thorough research to understand stakeholder challenges and incorporate feedback into solutions.<br>• Coordinate efforts across departments to ensure seamless integration and functionality of business applications.<br>• Actively engage with user communities and forums to stay informed about platform developments and best practices.<br>• Develop APIs and manage configurations to support system functionality and integrations.<br>• Ensure documentation and adherence to business requirement specifications throughout the development process.
We are looking for an experienced Technical Program Manager IV to oversee and execute complex IT programs consisting of multiple projects for our organization. In this long-term contract role, you will drive program strategies, ensure project alignment with business objectives, and deliver results that meet organizational goals. This position is based in Philadelphia, Pennsylvania, and offers an opportunity to collaborate with senior leadership while managing enterprise-wide initiatives.<br><br>Responsibilities:<br>• Develop and implement program strategies that align with business objectives and support high-level project plans.<br>• Oversee the integration of multiple projects, ensuring they meet scope, timeframes, and budget requirements.<br>• Communicate program updates, strategies, and changes effectively to IT and business leadership.<br>• Deliver all projects within the IT portfolio on time, within budget, and aligned with strategic goals.<br>• Track key project milestones and collaborate with Project Managers to recommend necessary adjustments.<br>• Partner with senior business leaders to identify and prioritize IT opportunities to achieve enterprise goals.<br>• Ensure the use of standardized project management methodologies and tools across all initiatives.<br>• Lead and mentor project teams, providing guidance to ensure successful execution.<br>• Monitor performance metrics and implement improvements to optimize program outcomes.<br>• Manage resource allocation and risk assessments to ensure program success.
