<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
<p>Are you looking for a strong growth opportunity within Human Resources? We have partnered with a successful client on their search for a Director of HR who can find talent internally and incorporate succession planning throughout the entire organization. This Director of HR role consist of assisting with performance management, developing, and implementing HR policies and changes, ensuring compliance with labor laws/regulations, and maintaining the internal payroll system and process. The successful candidate will conduct HR trend analysis, create employee retention strategies, assist with workers’ compensation, implement training and development, and provide conflict resolution. Ideally, we would like an HR Director with well-rounded human resource and excellent written and verbal communication skills.</p><p><br></p><p>What you get to partake in:</p><p>· Develop and implement HR strategies aligned with the overall business plan</p><p>· Lead and manage the HR team, providing guidance on performance, development and support</p><p>· Oversee talent acquisition, onboarding, and retention strategies to attract top talent</p><p>· Ensure compliance with federal, state and local employment laws/regulations</p><p>· Manage employee relations, conflict resolution, and workplace investigations</p><p>· Create and monitor HR metrics and analytics to inform decision-making</p><p>· Partner with leadership to drive diversity equity and inclusion initiatives</p>
Prior -Pharmaceutical, Life Science, Medical Devices or Biologics Gene therapy experience required<br><br>Salary-$115k - $135k + Bonus<br><br>Location: Newark, DE<br><br>A leading biopharmaceutical company is seeking a Senior FP& A Analyst to provide advanced financial, analytical, and budgetary support across R& D development programs. This role will serve as a strategic finance business partner and play a critical role in portfolio-level analysis, reporting, and governance. This role requires very strong technical and data visualizationskills.<br><br>Key Responsibilities<br><br>Serve as lead Finance Business Partner across multiple development programs<br><br>Lead budgeting and forecasting cycles, including template design and management<br><br>Build and maintain clinical study estimation tools and program-level financial models<br><br>Deliver high-quality financial reports and insights to development teams and executive leadership<br><br>Perform complex financial analytics, including NPV, IRR, ROI, and scenario modeling<br><br>Partner with program leads to manage all financial aspects of assigned programs<br><br>Monitor study actuals monthly and ensure accurate expense allocation<br><br>Conduct in-depth variance analysis and provide recommendations to leadership<br><br>Drive financial analyses for portfolio governance meetings<br><br>Support ad hoc strategic projects and analyses<br><br>Qualifications<br><br>Bachelor’s Degree in Accounting, Finance, or related field; MBA and/or CPA strongly preferred<br><br>7+ years of progressive experience in Finance, FP& A, or Consulting<br><br>Industry experience in Pharma, Life Sciences, Biotech, or Clinical Studies preferred<br><br>Advanced proficiency in Microsoft Excel and Alteryx; Power BI/Tableau a plus<br><br>Demonstrated ability to build high-level executive presentations in PowerPoint<br><br>Strong analytical, problem-solving, and communication skills<br><br>Experience with Hyperion Essbase is a plus
<p>We are looking for an experienced Product Marketing Manager to lead the strategic development and execution of marketing initiatives for B2B banking products. This role involves driving product positioning, market segmentation, and lifecycle management to ensure successful product launches and sustained market growth. The ideal candidate will have a strong background in product management and marketing, coupled with expertise in developing strategies that resonate with target audiences. B2B banking product specific experience is required. This position is 3 days per week in the office. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement marketing strategies for B2B banking products, focusing on positioning, pricing, and segmentation.</p><p>• Manage the complete product lifecycle, from ideation to launch and ongoing market performance.</p><p>• Collaborate with cross-functional teams to design and execute new product development and implementation plans.</p><p>• Conduct market research to identify customer needs and emerging trends, ensuring products remain competitive.</p><p>• Lead the creation of compelling marketing content to support product launches and campaigns.</p><p>• Monitor and analyze product performance metrics to refine strategies and optimize results.</p><p>• Partner with sales teams to align product marketing strategies with business objectives and drive revenue growth.</p><p>• Coordinate product launch efforts, ensuring all aspects of the rollout are executed seamlessly.</p><p>• Develop and maintain strong relationships with stakeholders to ensure clear communication and alignment.</p><p>• Provide insights and recommendations to senior leadership based on market analysis and competitive positioning.</p>
<p>Our Client seeking an accomplished Commercial Real Estate Attorney to serve as a strategic legal partner supporting a wide range of real estate transactions and corporate initiatives. This is a high-impact role where you will work directly with senior leadership, guiding complex deals and helping shape the company’s growth strategy.</p><p><br></p><p>You’ll handle sophisticated commercial real estate matters, from acquisitions and dispositions to financing, development, and asset management, while collaborating with cross-functional teams to ensure business objectives are met with sound legal strategies. This is an in-office position with a major commercial real estate corporation, if you have direct experience and would like to be considered immediately please reach out to Kevin Ross at Robert Half in Philadelphia. </p><p><br></p><p><br></p><p><strong>Responsibilities:</strong></p><p>-Lead the drafting, review, and negotiation of complex commercial real estate agreements, including leases, amendments, brokerage agreements, and confidentiality documents.</p><p>-Provide legal counsel on acquisitions, dispositions, financings, and development projects, ensuring smooth execution of purchase and sale agreements, joint ventures, and related documentation.</p><p>-Partner with operational teams on asset management matters, including tenant relations, easements, property agreements, and dispute resolution.</p><p>-Collaborate with executive leadership on corporate governance, investment structuring, and capital formation strategies.</p><p>-Work closely with internal stakeholders, outside counsel, and third-party partners to manage legal risks and advance business objectives.</p><p><br></p><p><br></p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for a skilled Product Manager to join our team. In this role, you will drive product innovation and development to ensure competitiveness in the banking industry. You will oversee the lifecycle of various products while aligning strategies with customer needs and industry trends.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement annual product roadmaps to enhance market competitiveness and drive portfolio growth.</p><p>• Define and monitor program KPIs to measure success and guide strategic decisions.</p><p>• Create marketing campaigns and communication plans to support product launches and customer engagement.</p><p>• Manage the entire product lifecycle, including business case development, compliance, reporting, and change management.</p><p>• Conduct industry research to understand customer behavior, portfolio performance, and emerging trends.</p><p>• Share insights on market developments and regulatory changes with management to inform decision-making.</p><p>• Collaborate with cross-functional teams to ensure timely and effective execution of product strategies.</p><p>• Produce standard management reports to track progress and identify areas for improvement.</p><p>• Ensure all product strategies align with regulatory requirements and compliance standards.</p>
We are looking for an experienced Associate General Counsel specializing in real estate to join a dynamic private equity firm in Glen Mills, Pennsylvania. This role offers the chance to contribute to high-profile commercial real estate transactions, including acquisitions, developments, and leasing projects. As a trusted legal advisor, you will play a pivotal role in supporting strategic initiatives and guiding executives through complex legal matters.<br><br>Responsibilities:<br>• Draft, review, and negotiate legal documents for acquisitions, sales, financing, development, and leasing transactions.<br>• Provide strategic legal counsel to executives, identifying potential risks and opportunities in operational matters.<br>• Oversee due diligence processes, ensuring thorough review and analysis of legal and business risks.<br>• Coordinate and manage transaction closings, ensuring compliance with all applicable regulations.<br>• Conduct legal research to support business decisions and maintain adherence to relevant laws.<br>• Collaborate with external legal counsel to address specialized legal concerns.<br>• Evaluate and approve marketing materials and business communications for legal compliance.<br>• Prepare detailed litigation analyses and reports for executive leadership and the board.<br>• Support the development and execution of strategies for large-scale real estate projects.<br>• Ensure alignment with internal policies and external regulatory requirements.
We are looking for an experienced Demand Generation Manager to lead strategic marketing initiatives that drive customer acquisition and engagement. This role emphasizes the development and execution of targeted campaigns, leveraging data analytics and marketing tools to optimize performance. Based in Warren, New Jersey, you will play a pivotal role in expanding brand awareness and generating leads through demonstrated expertise.<br><br>Responsibilities:<br>• Design and implement comprehensive demand generation strategies to support business growth.<br>• Lead the execution of digital media campaigns across multiple channels, ensuring alignment with company goals.<br>• Utilize data-driven insights and analytics to refine marketing approaches and measure campaign success.<br>• Manage and optimize marketing automation tools, including HubSpot, to streamline operations and enhance lead nurturing.<br>• Collaborate with cross-functional teams to develop compelling content and promotional materials.<br>• Track and report on lead generation metrics, providing actionable recommendations to improve performance.<br>• Identify new opportunities for audience engagement and brand expansion.<br>• Maintain up-to-date knowledge of industry trends and emerging technologies to inform strategy.<br>• Ensure marketing initiatives comply with best practices and align with the overall vision of the organization.
<p>Robert Half is looking for a Revenue Manager to take charge of strategic pricing initiatives that drive rental income and maximize property performance. This Revenue Manager role requires an individual with strong attention to detail who can analyze market trends, forecast revenue, and implement competitive pricing strategies. As a key collaborator across departments, the Revenue Manager ensures alignment between Asset Management, Operations, and Property Management to achieve business objectives.</p><p><br></p><p>Responsibilities:</p><ul><li>Develop and modify pricing strategies based on current market conditions and trends using specialized revenue tools.</li><li>Analyze competitive rent data and economic indicators to optimize pricing decisions.</li><li>Evaluate performance metrics to determine the effectiveness of pricing actions and project future outcomes.</li><li>Facilitate weekly regional pricing calls to review and adjust strategies.</li><li>Organize monthly renewal discussions, including setting pricing parameters and evaluating upcoming offers.</li><li>Conduct quarterly competitive reviews to refine positioning and ensure weights within pricing systems are accurate.</li><li>Serve as the primary point of coordination between Asset Management, Operations, and Property Management to ensure unified pricing execution.</li><li>Educate teams on pricing tools, strategies, and implementation methods.</li></ul><p><br></p>
<p>Robert Halfs enterprise client is looking for an experienced Marketing Product Manager to lead the strategic direction of marketing technology products. In this role, you will be responsible for defining and prioritizing product roadmaps while ensuring an exceptional user experience for marketing tools. This is a long-term contract position based in Philadelphia, Pennsylvania.</p><p><br></p><p>Responsibilities:</p><ul><li>Define and own the marketing product roadmap for a new AI solution, ensuring alignment with company goals and customer needs.</li><li>Lead the creation of a new solution by outlining critical product features, customer journey flows, and configurable options for diverse client profiles.</li><li>Collaborate with internal marketing stakeholders and external vendors to co-develop a seamless onboarding experience leveraging AI to reduce customer setup effort.</li><li>Transition into supporting engineering alignment by contributing to the documentation and refining the scope for technical execution.</li><li>Partner with engineering teams to validate product feasibility, define priorities, and assist with pilot deployment planning.</li><li>Drive strategic thinking and clarity in ambiguous environments, ensuring consistent progress toward key milestones.</li><li>Serve as an advocate for end-user experience, ensuring marketing technology products deliver intuitive and impactful benefits for customers.</li></ul>
<p><strong>Job Summary:</strong></p><p>We are seeking an experienced IT Director to oversee our organization's technology infrastructure and ensure the efficient operation of our IT systems. The ideal candidate will possess a strong background in IT service management, project management, and team leadership for a pharmaceutical company due to regulatory requirements. This role requires a proactive approach to managing IT resources, improving systems, and ensuring information security while supporting the organization's goals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Oversee the implementation of new technologies such as SAP and ensure alignment with business objectives.</p><p>Lead IT projects from inception to completion while adhering to Agile methodologies.</p><p>Provide technical support and guidance to staff on various IT issues.</p><p>Ensure the security of the organization's information systems through effective network security measures.</p><p>Develop and enforce IT policies and procedures in accordance with IT governance standards.</p><p>Manage vendor relationships and oversee procurement of IT resources.</p><p>Conduct regular analysis of system performance and implement improvements as needed.</p><p>Develop business continuity plans and disaster recovery strategies to minimize downtime.</p><p><br></p><p><strong>Qualifications:</strong></p><p>Proven experience in an IT management role in a pharmaceutical company.</p><p>Strong knowledge of AWS, VMware, Azure, SQL, IIS, vSphere, Microsoft SQL Server, Microsoft Windows Server, SolarWinds, Active Directory, SharePoint, ServiceNow, Jira, Cisco routers, DHCP, LAN/WAN networking.</p><p>Experience in network engineering and computer networking principles.</p><p>Solid understanding of information security protocols and network security measures.</p><p>Proficient in project management methodologies with strong organizational skills.</p><p>Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.</p><p>Leadership experience with a focus on team development and performance management.</p><p>Analytical mindset with strong problem-solving abilities. This position offers an exciting opportunity for an individual looking to make a significant impact within our organization by leading our IT initiatives. If you are passionate about technology and have a proven track record in managing complex IT environments, we encourage you to apply.</p><p>Job Type: Full-time</p><p><br></p><p><strong>Pay: </strong>$90,000.00 - $120,000.00 per year</p><p><br></p><p><strong>Application Question(s):</strong></p><p><br></p><p>Do you have experience with SAP implementations?</p><p>Do you have pharmaceutical experience specifically with pharmaceutical supply chain management?</p>
<p>Our client, a 100+ year old company in central Montgomery County is looking for a highly motivated Director of Finance specializing in FP& A and Sales Finance to join our dynamic team in the Lansdale, Pennsylvania area. In this leadership role, you will spearhead pricing strategies, trade planning, and financial analysis to drive profitability and strengthen market competitiveness. With a focus on collaboration and innovation, you will have the opportunity to shape the financial direction of the organization while mentoring a dedicated team.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and execution of pricing strategies across all sales channels, ensuring alignment with market trends and organizational goals.</p><p>• Manage annual budgeting, quarterly forecasting, and long-term financial planning, incorporating market and commodity data to optimize financial outcomes.</p><p>• Oversee trade and promotional planning, including new product pricing models and compliance with established pricing guidelines.</p><p>• Analyze gross margins and provide actionable insights to senior leadership to support informed decision-making.</p><p>• Identify financial risks and opportunities, leveraging data to enhance business performance and strategic direction.</p><p>• Mentor and develop a team of four direct reports, fostering collaboration, growth, and high performance.</p><p>• Collaborate with Sales, Marketing, and Product teams to ensure seamless execution of pricing and trade strategies.</p><p>• Ensure adherence to financial planning and analysis processes while driving continuous improvements in efficiency.</p><p>• Utilize ERP systems and tools, such as SAP, to streamline financial processes and reporting.</p><p>• Support brand and marketing promotions by aligning financial strategies with organizational objectives.</p>
<p>Are you passionate about building strong relationships and driving financial success? Join our client's dynamic team as a Relationship Manager, where you'll play a pivotal role in helping clients achieve their financial goals while fostering trust and collaboration. In this exciting position, you'll leverage your expertise in financial solutions and client engagement to manage and grow a diverse portfolio of clients. If you're a proactive problem solver with exceptional communication skills and a deep understanding of the financial industry, we want to hear from you! Take the next step in your career and be part of an organization that values innovation, teamwork, and client-centric success.</p><p><br></p><p>Responsibilities: </p><ul><li>Manage and maintain client relationships effectively</li><li>Communicate clearly and efficiently with clients and team members</li><li>Ensure strict adherence to compliance regulations within the company</li><li>Utilize Series 65 skills in managing client portfolios</li><li>Implement wealth management strategies for clients</li><li>Resolve client inquiries promptly and in a detail-oriented manner</li><li>Monitor client accounts regularly and take necessary actions</li><li>Process client applications accurately and efficiently.</li></ul>
<p>Prestigious non-profit located in the Norristown, PA area is in need of a CFO with strong management skills. This CFO will oversee the financial activities and strategy of the organization with specific duties and responsibilities such as: developing and implementing financial strategies, plans, and policies, prepare financial statements, monitor internal controls, coordinate the annual audit process, review grant budgets, assist with risk management, monitor cash flow, and participate in key decisions pertaining to strategic initiatives, operating model and operational execution within the company. As the Chief Financial Officer (CFO) you will develop tools and systems to provide critical financial and operational information to make actionable recommendations on both strategy and operations.</p><p> </p><p>How you will make an impact</p><p>· Assist in establishing yearly objectives and meeting agendas</p><p>· Oversee long-term budgetary planning/cost management</p><p>· Serve as member of executive leadership team</p><p>· Manage the audit preparation process</p><p>· Maintain and prepare monthly financial reporting</p><p>· Participate in communication with lenders/banks</p><p>· Handle property and liability insurances</p><p>· Monitor cash flow and advise management on findings</p><p>· Establish training/coaching for finance department</p><p>· Assist in development of financial planning</p>
We are looking for a highly motivated and strategic Product Manager to join our team in Philadelphia, Pennsylvania. This Contract-to-Permanent position offers the opportunity to lead the development and management of innovative B2B physical goods, driving growth and market differentiation. If you have a passion for product lifecycle management, cross-functional collaboration, and delivering value to customers, this role is perfect for you.<br><br>Responsibilities:<br>• Oversee the full product lifecycle, including ideation, development, and launch, ensuring alignment with customer needs and market trends.<br>• Lead product launches and enhancements, focusing on innovation and cost optimization.<br>• Conduct competitive benchmarking to identify market opportunities and refine product positioning.<br>• Collaborate with manufacturing teams to implement quality improvements and cost-efficiency measures.<br>• Develop and manage demand forecasts, budgets, and assortment plans to support business goals.<br>• Partner with sales and marketing teams to deliver product training and enhance customer confidence.<br>• Optimize product presentation across digital platforms to enhance visibility and appeal.<br>• Analyze market trends and customer insights to shape go-to-market strategies.<br>• Monitor product quality and address any issues to maintain high standards and market leadership.<br>• Track category performance, identify growth opportunities, and ensure alignment with strategic objectives.
We are looking for an experienced Marketing Manager to lead strategic initiatives and drive impactful campaigns in the education sector. This role requires a creative thinker who excels in digital and B2B marketing strategies to enhance brand visibility and engagement. Join our team in Scotch Plains, New Jersey, to make a difference in shaping our marketing efforts.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing strategies tailored to the education industry.<br>• Lead the planning and management of email campaigns to maximize audience engagement.<br>• Drive B2B marketing initiatives, building strong relationships with partners and stakeholders.<br>• Oversee digital marketing efforts, including social media, SEO, and paid advertising.<br>• Analyze campaign performance data to identify opportunities for improvement and optimization.<br>• Collaborate with cross-functional teams to ensure brand consistency across all platforms.<br>• Create and manage budgets for marketing campaigns to ensure cost-effective execution.<br>• Research market trends and competitor activities to inform strategic decisions.<br>• Foster brand awareness through innovative campaigns and targeted messaging.<br>• Monitor industry advancements to incorporate new tools and techniques into marketing plans.
<p>We are looking for a skilled Contracts Pricing Analyst/Manager to join our team on a long-term contract basis in Piscataway, New Jersey. The ideal candidate will bring expertise in pricing strategies within the generic pharmaceutical industry, with a proven ability to work with retail clients and Group Purchasing Organizations (GPOs) such as McKesson, Cencora, and Cardinal. This role will involve leveraging analytical tools to drive pricing decisions and support key business objectives.</p><p><br></p><p>Responsibilities:</p><p>include developing and implementing pricing strategies aligned with organizational goals and market trends, collaborating with retail clients and Group Purchasing Organizations (GPOs) to optimize pricing models, and utilizing tools like SAP, Vistex, and Salesforce Sales Cloud for data management and analysis. The role involves conducting financial analysis to identify revenue opportunities, monitoring market dynamics and competitor pricing, and preparing detailed reports for stakeholder decision-making. Additionally, the position requires close collaboration with sales and marketing teams to align pricing with customer needs, ensuring compliance with company policies and regulations, and supporting the advancement of pricing systems to improve efficiency and accuracy</p>
<p>We are looking for a skilled Web Content Manager to join our client in Philadelphia, PA. This role requires a creative and analytical individual who excels in managing website content, optimizing user experiences, and leveraging content strategies to support organizational goals. If you are passionate about web development and crafting engaging online experiences, this position offers an exciting opportunity to make a significant impact.</p><p><br></p><p>Responsibilities:</p><p>• Develop, manage, and maintain website content using WordPress and other content management systems.</p><p>• Create and optimize landing pages to enhance user engagement and conversion rates.</p><p>• Implement A/B testing strategies to evaluate and improve UX functionality.</p><p>• Collaborate with stakeholders to align web content with organizational goals and strategies.</p><p>• Monitor and analyze website performance to identify areas for improvement.</p><p>• Ensure website content adheres to SEO best practices to increase online visibility.</p><p>• Coordinate web development projects, ensuring timely and accurate implementation.</p><p>• Write, edit, and publish high-quality content that resonates with the target audience.</p><p>• Conduct regular audits to ensure web content is up-to-date and functioning properly.</p><p>• Provide technical support and troubleshoot issues related to website functionality.</p>
We are looking for a Principal Experience Designer to shape the user experience and design of a cutting-edge suite of digital tools that empower homebuyers to personalize and customize their dream homes. This role focuses on delivering intuitive and elegant solutions that align with a high-end luxury brand while ensuring consistency across the digital platform. As part of a long-term contract, you will play a pivotal role in evolving the design system and crafting seamless experiences that simplify complex offerings.<br><br>Responsibilities:<br>• Lead the visual and interaction design for the digital suite, ensuring all elements align with established design systems and brand guidelines.<br>• Collaborate closely with development teams to transform design concepts into effective, customer-facing tools.<br>• Develop user flows, wireframes, prototypes, and high-fidelity designs that address both user needs and business objectives.<br>• Roll out and refine design patterns to improve usability, clarity, and consistency across the platform.<br>• Contribute to the ongoing maintenance and enhancement of the company's design system.<br>• Manage design deliverables throughout the project lifecycle, from initial exploration to final implementation.<br>• Partner with the Creative Director to ensure a cohesive, luxury brand experience across all digital touchpoints.<br>• Advocate for scalable design solutions that align with strategic goals and long-term product vision.<br>• Conduct usability tests and integrate feedback to continuously improve user experience.<br>• Present design strategies and solutions to leadership, influencing product direction and advocating for high design standards.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
We are looking for a skilled and detail-oriented Marketing Database Specialist to join our team on a long-term contract basis. This position involves managing, maintaining, and enhancing the health of our marketing database to support effective campaign execution, segmentation, and reporting. The ideal candidate should have a strong background in data management, compliance with global privacy standards, and hands-on experience with marketing automation platforms.<br><br>Responsibilities:<br>• Oversee the accuracy, integrity, and ongoing maintenance of the marketing database through regular monitoring and validation.<br>• Prepare, format, and manipulate data in Excel prior to importing into systems such as Pardot or Salesforce.<br>• Execute routine database cleanup, list management, and campaign-related data processes.<br>• Develop and manage dynamic lists, suppression lists, automation rules, and completion actions within marketing automation tools.<br>• Ensure compliance with global data privacy regulations by implementing proper governance and segmentation practices.<br>• Collaborate with global marketing managers and stakeholders to support reporting and insights initiatives.<br>• Conduct extensive training to familiarize yourself with systems, processes, and stakeholders during the initial onboarding period.<br>• Identify opportunities to improve database workflows and implement best practices for operational efficiency.<br>• Monitor and enforce adherence to data governance policies to ensure consistent platform usage.<br>• Support the team with ad hoc data tasks and reporting needs as required.
<p>We are looking for a talented Communication Specialist to join our team in Plymouth Meeting, Pennsylvania. This position is ideal for someone who excels in developing clear, engaging, and accurate content. The role requires strong attention to detail and the ability to effectively manage multiple projects while delivering high-quality results. Industry experience in the benefits administration, HR communications, or actuarial communications is required. This position is 5 days per week in office. </p><p><br></p><p>Responsibilities:</p><p>• Collaborate with internal teams to revise and maintain employee benefit materials for client funds</p><p>• Ensure all documentation accurately reflects the specific benefit offerings of each client, including complex structures</p><p>• Audit and update plan content to ensure compliance with regulations and clarity for employees</p><p>• Draft and edit compelling content for monthly health initiative newsletters</p><p>• Develop and refine open enrollment materials, ensuring they are user-friendly and consistent</p><p>• Organize and optimize the company’s letter library to streamline communication processes</p>
