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2 results for Help Desk Support Manager in Morristown, NJ
- New York, NY
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- <p>We are looking for an Application Support Engineer to support, enhance, and maintain business-critical applications in the New York City location. This role blends technical troubleshooting with hands-on development support, requiring someone who can investigate issues, improve application reliability, and partner effectively with users, project teams, and external vendors. The ideal candidate brings strong experience across application support, testing, documentation, and deployment coordination within a structured software delivery environment.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose application issues, perform root cause analysis, and deliver timely resolutions to minimize disruption to business operations.</p><p>• Support the ongoing maintenance and enhancement of enterprise applications using relevant development tools, frameworks, and scripting technologies.</p><p>• Partner with business stakeholders, technical teams, and third-party vendors to clarify issues, define solutions, and ensure smooth support activities.</p><p>• Execute and coordinate application testing efforts to validate fixes, confirm performance, and reduce the risk of recurring defects.</p><p>• Prepare and maintain clear technical documentation covering system behavior, support procedures, known issues, and configuration details.</p><p>• Assist with release planning, change control, and deployment activities to ensure updates are implemented accurately and with minimal operational impact.</p><p>• Work within established software development life cycle practices to support application changes from analysis through production readiness.</p><p>• Monitor application performance and stability, identifying opportunities for improvement in reliability, security, and supportability.</p>
- 2026-08-06T00:00:00Z
- Woodbridge, NJ
- onsite
- Temporary / Contract
- 42.75 - 49.5 USD / Hourly
- We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies.<br><br>Responsibilities:<br>• Deliver second-line technical support for end-user hardware, software, and application issues across the business<br>• Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams<br>• Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment<br>• Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency<br>• Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching<br>• Assist with account, access, and device administration in Active Directory and Azure AD environments<br>• Perform foundational network troubleshooting to identify connectivity issues and support issue resolution<br>• Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation<br>• Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
- 2026-08-25T00:00:00Z