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4 results for Help Desk Analyst Ii in Morristown, NJ

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Desktop Support Analyst to join our Insurance client in New York, New York on a Contract assignment. This role will provide hands-on technical assistance across Windows and macOS environments, helping employees stay productive through reliable desktop, device, and virtual workspace support. The position also plays an important part in user administration, issue resolution, and day-to-day service delivery using modern support and collaboration tools. Responsibilities: • Deliver front-line and second-level technical assistance for end users working on Windows 10 and macOS devices, resolving desktop, hardware, software, and access-related issues. • Administer user accounts, groups, and endpoint policies through JumpCloud and related identity or directory management tools. • Support provisioning, setup, and ongoing maintenance of virtual desktop environments, including Amazon WorkSpaces or comparable VDI platforms. • Diagnose and correct problems involving laptops, workstations, peripherals, mobile devices, and basic network connectivity. • Perform software deployment, desktop imaging, operating system updates, and routine system configuration to keep devices standardized and secure. • Manage incoming support requests through Jira, document resolutions clearly, and communicate status updates with employees and teammates through Slack and other internal channels. • Partner with cross-functional teams to improve support processes, strengthen service quality, and maintain dependable IT operations. • Follow established security standards, device management practices, and company technology policies when handling systems and user support activities.
2026-08-12T00:00:00Z

Systems Analyst

Flemington, NJ
onsite
Temporary to Hire
34.257 - 39.666 USD / Hourly
We are looking for a Systems Analyst to support ambulatory technology operations in New Jersey. This contract opportunity with potential for a permanent role focuses on maintaining a remote hosted environment, coordinating with external partners, and helping ensure reliable data flow across connected systems. The role is ideal for someone who combines technical troubleshooting skills with healthcare IT experience and a strong service-oriented mindset. Responsibilities: • Partner with hosted environment vendors to coordinate server-related requests, software installations, and platform updates for ambulatory systems. • Oversee operating system patching and application upgrade activities across terminal and application servers to support stable system performance. • Track, review, and manage interface activity, including both new requests and updates to existing connections between systems. • Support ambulatory practice changes by handling configuration requests, system modifications, and related follow-up tasks. • Create, update, and resolve help desk tickets while maintaining accurate records of issues, actions taken, and outcomes. • Develop user-facing and technical documentation to support training, issue tracking, and operational consistency. • Analyze technical issues, summarize findings, and present practical recommendations while contributing to root cause investigations. • Provide additional help desk coverage when support volumes increase and assist with other assigned IT support needs.
2026-07-16T00:00:00Z

Business Data Analyst

White Plains, NY
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Business Data Analyst to transform complex data into clear, practical insights that support strategic decision-making. This role is based in White Plains, New York, and is well suited for someone who can bridge business needs with technical data solutions. The ideal candidate brings a strong analytical mindset, experience working with modern data platforms, and the ability to communicate findings effectively across diverse stakeholder groups. Responsibilities: • Analyze business and operational data to identify trends, uncover issues, and deliver actionable recommendations. • Design, write, and optimize SQL queries to extract, validate, and manage data for reporting and analysis. • Build and maintain dashboards and visual reports using tools such as Power BI or Tableau to support business visibility. • Collaborate with technical teams and business partners to define data needs, translate requirements, and improve reporting solutions. • Develop and support data pipelines or automated workflows using scripting or programming languages such as Python or Java. • Apply data modeling and warehousing principles to structure information for accurate analysis and efficient access. • Work with cloud-based data environments, including AWS or Azure, to support scalable analytics and data integration. • Investigate data quality concerns and resolve complex data-related problems through structured analysis and testing.
2026-08-05T00:00:00Z