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16 results for Business Development Officer in Montvale, NJ

Director of Accounting
  • Parsippany, NJ
  • onsite
  • Permanent / Full Time
  • 125000.00 - 175000.00 USD / Yearly
  • <p>Hybrid/Flexible opportunity available! A growing business advisory platform is seeking a Director of Accounting to build and lead its accounting and tax practice.This is a client-facing opportunity for an active CPA with 5-10 years of public accounting experience serving small to mid-sized businesses.The Director of Accounting will oversee outsourced accounting, tax planning, multi-state compliance, financial review, business advisory, and related client engagements.The role will also help establish internal processes, select accounting and tax technology, support business development, and build a team as the practice grows.The ideal Director of Accounting will bring strong corporate and sales tax experience, an approachable communication style, and an entrepreneurial mindset.Exposure to high-net-worth clients, M& A due diligence, estate planning, or foreign-owned U.S. entities is highly valued.Experience with QuickBooks, NetSuite, MS Dynamics, or similar small to midsize company software is strongly preferred.</p>
  • 2026-07-21T14:08:42Z
Director of Client Services
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 150000.00 - 200000.00 USD / Yearly
  • We are looking for a Director of Client Services to lead a portfolio of client engagements while strengthening service quality, operational consistency, and long-term account success. This role is based in New York, New York, and requires a confident leader who can guide senior client conversations, improve delivery processes, and support business growth. The ideal candidate brings strong judgment, operational discipline, and a people-focused leadership style that helps teams perform at a high level.<br><br>Responsibilities:<br>• Direct a range of active client engagements, ensuring deliverables are completed according to agreed timelines, objectives, and quality expectations.<br>• Review account performance on a regular basis to evaluate relationship health, surface potential concerns early, and coordinate solutions before issues escalate.<br>• Grow existing partnerships by identifying additional client needs, contributing to renewals, and helping expand services across the account portfolio.<br>• Lead executive-level client discussions, present recommendations clearly, and provide hands-on senior support when complex situations require it.<br>• Assist with business development efforts by shaping proposals, supporting presentations, and helping define scopes for prospective engagements.<br>• Build and refine delivery frameworks that support consistent execution, including planning rhythms, quality checks, milestone oversight, and account strategy reviews.<br>• Partner with practice leaders to align staffing decisions across engagements, balancing client priorities with team capacity and development opportunities.<br>• Guide the launch of new client work by ensuring teams begin with clear responsibilities, defined goals, and measurable outcomes.<br>• Maintain strong communication channels between leadership and account teams so priorities, risks, and decisions remain visible and actionable.<br>• Lead, coach, and develop client service team members while contributing to hiring, onboarding, performance feedback, and the operating routines that keep work moving efficiently.
  • 2026-08-04T14:48:52Z
Accounting Manager
  • Woodbridge, NJ
  • onsite
  • Permanent / Full Time
  • 130000.00 - 140000.00 USD / Yearly
  • <p>Benefits:</p><ul><li>401k</li><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid time off</li><li>Hybrid </li></ul><p> </p><p>My client, a growing private equity service company located in Woodbridge with hybrid schedule (only 2 days in office), has an opportunity for an Accounting Manager. </p><p>• This role will also handle the monthly accounting for the company’s holding company subsidiaries, which includes, but not limited to, purchase accounting (ASC 805), leases (ASC 842) and the company’s debt.</p><p> • This role sits within Corporate Finance and works in close partnership with Corporate Development, business segment leadership, external advisors, and lenders. </p><p>• The role requires strong analytical and execution skills, executive presence, and the ability to handle complex workstreams in high-stakes, time-sensitive environments. </p><p>• Work closely with business segment leadership to evaluate revenue and cost synergies, integration risks, and execution feasibility.</p><p> • Assess target financial statements (cash vs. accrual), revenue recognition, working capital dynamics, and sustainability of earnings.</p><p> • Help to develop clear, decision-oriented financial diligence conclusions for senior management.</p><p> • Partner with Corporate Development on pro forma modeling, valuation analysis, and deal structuring.</p><p>• Own quality of earnings (QoE) processes, coordinating third-party advisors and internal stakeholders.</p><p> • Assess target operating models and financial processes to inform financial integration planning.</p><p> • Handle the monthly accounting for acquisition related Intangible Assets, Goodwill, acquisition related liabilities and equity transactions.</p><p> • Act as a trusted finance partner to Corporate Development, Corporate Finance, and business segment leaders.</p><p> • Interface with external auditors, valuation firms, lenders, and advisors on transaction-related matters.</p><p> • Work with Corporate Development to prepare clear, concise materials for executive leadership and Board-level discussions.</p><p> • Provide support to annual corporate audit and ability to interface with external audit team.</p><p> • Key contact person for external auditors</p><p>• Serve as the primary finance lead for post-acquisition financial integration, including opening balance sheet reconciliation, invoicing and billing transition, etc.</p>
  • 2026-08-10T17:28:41Z
Director Financial Reporting
  • Parsippany, NJ
  • onsite
  • Permanent / Full Time
  • 200000.00 - 240000.00 USD / Yearly
  • <p><strong>A growing publicly traded biopharmaceutical organization is seeking a Director, Financial Reporting to lead SEC reporting, technical accounting, SOX compliance, and internal controls. This leadership role partners closely with executive management, auditors, legal counsel, investor relations, and cross-functional business teams to ensure accurate financial reporting and regulatory compliance.</strong></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Lead the preparation and filing of SEC reports, including Forms 10-K, 10-Q, 8-K, earnings releases, proxy statement financial disclosures, and XBRL reporting.</strong></li><li><strong>Oversee external financial reporting processes, ensuring compliance with SEC, U.S. GAAP, FASB, and NASDAQ requirements.</strong></li><li><strong>Manage technical accounting research, accounting policy development, and implementation of new accounting standards.</strong></li><li><strong>Direct SOX 404 compliance efforts and maintain a strong internal control environment over financial reporting.</strong></li><li><strong>Serve as the primary liaison with external auditors, internal auditors, legal counsel, and other key stakeholders.</strong></li><li><strong>Review complex accounting matters including financing transactions, stock compensation, acquisitions, divestitures, and impairment analyses.</strong></li><li><strong>Coordinate quarterly earnings release reporting, Audit Committee materials, disclosure checklists, and audit support schedules.</strong></li><li><strong>Lead, mentor, and develop accounting staff while driving process improvements and reporting efficiencies.</strong></li></ul><p><br></p>
  • 2026-08-13T17:48:46Z
VP/Director of Finance
  • Stamford, CT
  • remote
  • Temporary / Contract
  • 90.00 - 110.00 USD / Hourly
  • We are looking for an accomplished finance leader to support a healthcare provider in Stamford, Connecticut. This Long-term Contract position will focus on strengthening budgeting practices, improving financial forecasting, and building robust modeling tools that support executive decision-making. The ideal candidate will bring deep experience in healthcare finance, with the ability to translate complex financial data into clear insights around liquidity, spending, and operational performance.<br><br>Responsibilities:<br>• Lead the development and refinement of annual and monthly budgeting frameworks to improve planning accuracy and business visibility.<br>• Build and enhance cash flow forecasts and integrated three-statement financial models to support strategic and operational decisions.<br>• Provide senior-level guidance on model design, structure, and assumptions to ensure consistency, usability, and reliability.<br>• Deliver meaningful financial analysis that helps leadership evaluate liquidity, cost controls, and opportunities for expense optimization.<br>• Partner with key stakeholders to improve forecasting methods and align financial plans with organizational priorities.<br>• Support month-end financial review activities by analyzing results, identifying trends, and explaining budget-to-actual variances.<br>• Prepare clear financial reporting and executive-ready materials that communicate risks, opportunities, and performance drivers.<br>• Recommend process improvements that strengthen financial planning, reporting quality, and overall decision support within the organization.
  • 2026-08-07T14:53:42Z
Event Manager Advanced (>6 years)
  • Brooklyn, NY
  • onsite
  • Temporary / Contract
  • 35.00 - 41.00 USD / Hourly
  • <p>We are seeking an experienced <strong>Event Manager</strong> to lead conference center planning operations within a premier corporate environment. This role is responsible for overseeing a team of planners, driving exceptional customer experiences, collaborating with senior business leaders, and ensuring seamless execution of meetings, conferences, and special events.</p><p><br></p><p>The ideal candidate will have a <strong>strong background in 5-star hospitality</strong>, conference services, event planning, or food and beverage operations and possess a proven track record of team leadership, operational excellence, and stakeholder management.</p><p><br></p><p>Key Responsibilities</p><p>Team Leadership & Development</p><ul><li>Lead, mentor, and develop a team of conference center planners.</li><li>Assign events based on planner expertise and workload.</li><li>Conduct performance reviews, coaching, training, and professional development activities.</li><li>Foster a collaborative, service-focused culture across the planning team.</li></ul><p>Event & Conference Management</p><ul><li>Oversee multiple meetings and events simultaneously.</li><li>Ensure successful planning, coordination, and execution of conferences, executive meetings, receptions, and special events.</li><li>Conduct pre-event and post-event reviews to enhance service delivery and client satisfaction.</li><li>Maintain accurate event documentation within the Event Management System (EMS).</li></ul><p>Stakeholder & Client Engagement</p><ul><li>Partner with senior management, line-of-business leaders, and internal stakeholders.</li><li>Act as a trusted advisor regarding event strategy, execution, and customer experience.</li><li>Manage escalations professionally and effectively.</li><li>Deliver exceptional hospitality and customer service experiences.</li></ul><p>Operational Excellence</p><ul><li>Monitor and improve meeting space utilization and planning workflows.</li><li>Enforce standard operating procedures and service standards.</li><li>Participate in operational reviews and continuous improvement initiatives.</li><li>Support reception desk activities and day-to-day conference center operations as needed.</li></ul><p>Risk, Compliance & Reporting</p><ul><li>Ensure adherence to operational, risk, and compliance standards.</li><li>Track performance metrics and operational reporting.</li><li>Lead projects designed to improve facilities, team performance, and the overall client experience.</li></ul>
  • 2026-08-05T20:38:47Z
Manager of Financial Planning & Analysis
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 120000.00 - 150000.00 USD / Yearly
  • <p>&#128680; New Finance Opportunity | High-Growth PE-Backed Environment &#128680;</p><p>My client is an exceptional high-growth portfolio company backed by an impressive private equity firm in NYC. I have partnered with the CFO on several Finance and Accounting hires to their team, all of those were net new due to growth, due to recent M& A acquisitions and organic growth within the business!!!</p><p> </p><p>The Sn. Director of Finance is adding net new Finance Manager role to the team. This is a true FP& A role, NOT an accounting role in disguise.</p><p> </p><p>Why this role stands out:</p><ul><li>Newly created position driven by company growth</li><li>High visibility within the CFO team, finance leadership, and business unit heads</li><li>Significant cross-functional exposure across marketing, sales, and brand teams</li><li>Ownership of corporate FP& A, SG& A, budgeting, forecasting, reporting, dashboards, KPIs, and private equity reporting</li><li>Opportunity to support corporate development on the 5-year plan</li><li>Exposure to AI enablement initiatives within finance, including use of Claude</li><li>Modeling experience is a plus, especially around cash flow</li><li>At this time this role will not manage, but as they continue to add head count this will come down the road</li></ul><p> </p><p>As always, this is a permanent, full time, fully benefited salaried position (this is NOT a temp role or temp to perm).</p><p> </p><p>They are in the office 5 days a week in Midtown, there is no flexibility on this.</p><p> </p><p>&#128188; Compensation Package based on experience:</p><p>Between $120 - $150k base</p><p>+ discretionary bonus</p><p>+ Equity</p><p> </p><p>Who are you?</p><ul><li>Ideally coming out of either a high growth startup or high growth mid cap company</li><li>Ideally out of a commercial industry (CPG, ecomm, tech, media)</li><li>Private Equity experience is a huge +</li><li>A self-starter who can take initiative without a lot of hand-holding</li><li>Comfortable in a startup-style, high-growth environment</li><li>Sharp, polished, and confident in presentations to Senior and Executive Leadership</li><li>Teachable, motivated, and able to ramp up quickly</li><li>Someone with the right attitude and a genuine desire to learn and grow</li><li>MBA is highly desirable </li><li>5+ years of experience </li></ul><p> </p><p>Exceptional communications skills are required. A great dynamic personality and the ability to work along your fellow colleagues is crucial. He or she must be able to effectively collaborate with individuals both inside and outside the company.</p><p> </p><p>If you would like to be considered for this position, please email your resume in a word document to </p><p>Kevin.Chin@Roberthalf</p>
  • 2026-08-04T13:28:48Z
Manager of Services
  • Parsippany, NJ
  • onsite
  • Permanent / Full Time
  • 70000.00 - 75000.00 USD / Yearly
  • <p><strong>A well-established nonprofit organization is seeking an experienced Manager of Services to provide leadership and oversight of residential and independent living programs. This individual will be responsible for ensuring high-quality service delivery, regulatory compliance, participant satisfaction, staff development, and operational excellence across multiple community-based programs.</strong></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Provide leadership and oversight of independent living and residential support services.</strong></li><li><strong>Ensure all programs operate in compliance with state regulations, agency policies, and individual service plans.</strong></li><li><strong>Oversee participant admissions, transitions, and ongoing service delivery.</strong></li><li><strong>Manage and develop a team of managers and direct support professionals.</strong></li><li><strong>Ensure staffing levels appropriately support participant needs and program requirements.</strong></li><li><strong>Foster positive relationships with families, guardians, support coordinators, and external stakeholders.</strong></li><li><strong>Collaborate with internal departments, including Human Resources, Facilities, Transportation, and Information Technology, to support program operations.</strong></li><li><strong>Monitor program performance, documentation, reporting, and quality assurance initiatives.</strong></li><li><strong>Participate in audits, inspections, and corrective action planning as needed.</strong></li><li><strong>Oversee budget-related activities, financial transactions, and operational reporting.</strong></li><li><strong>Provide leadership during emergency and crisis situations, including participation in an on-call rotation.</strong></li></ul><p><br></p>
  • 2026-07-16T20:28:48Z
Director of Accounting
  • Morristown, NJ
  • onsite
  • Permanent / Full Time
  • 200000.00 - 240000.00 USD / Yearly
  • <p><strong>Our client is a developmental stage pharmceutical company seeking a Director of Accounting (Hybrid | Parsippany, NJ). </strong></p><ul><li><strong>Lead the monthly and quarterly close process, US GAAP consolidations, account reconciliations, cash flow reporting, and financial analysis across multiple domestic and international entities.</strong></li><li><strong>Manage SEC reporting support, internal controls, SOX compliance, audit coordination, treasury activities, debt covenant reporting, and statutory reporting requirements.</strong></li><li><strong>Drive process improvements, system enhancements, and automation initiatives to increase efficiency, strengthen controls, and improve reporting accuracy.</strong></li><li><strong>Serve as the functional owner of the NetSuite ERP system, partnering with Finance, IT, and business leaders to optimize financial reporting and operational processes.</strong></li><li><strong>Provide leadership, coaching, and development to accounting team members while fostering strong cross-functional relationships throughout the organization.</strong></li><li><strong>Collaborate with FP& A, tax, and business partners to deliver financial insights, support strategic decision-making, and enhance organizational financial transparency.</strong></li><li><strong>Qualified candidates will possess a CPA, a Bachelor's degree in Accounting or Finance, 10+ years of accounting experience including Big Four public accounting and public company experience, with biotech/pharmaceutical industry expertise and NetSuite experience strongly preferred.</strong></li></ul><p><br></p>
  • 2026-08-13T17:48:46Z
Human Resources (HR) Director
  • Hauppauge, NY
  • onsite
  • Permanent / Full Time
  • 120000.00 - 145000.00 USD / Yearly
  • We are looking for an experienced Human Resources Director to lead core HR operations and help shape a positive, compliant, and high-performing workplace in Hauppauge, New York. This role is ideal for a strategic people leader who can balance day-to-day human resources management with long-term planning across employee relations, benefits, and policy administration. The successful candidate will bring strong leadership experience, sound judgment, and a deep understanding of compensation, compliance, and employee support programs.<br><br>Responsibilities:<br>• Lead the human resources function, providing direction across employee relations, policy administration, benefits oversight, and organizational HR practices.<br>• Guide managers and leadership on workplace matters, including performance concerns, conflict resolution, and employee engagement strategies.<br>• Oversee compensation and benefits programs to ensure competitiveness, accuracy, and alignment with business goals.<br>• Maintain HR policies, procedures, and records while ensuring practices meet applicable labor laws and regulatory standards.<br>• Supervise and develop HR staff, establishing priorities and promoting consistent, high-quality service delivery.<br>• Partner with leadership to support workforce planning, organizational development, and talent management initiatives.<br>• Review and improve HR processes to strengthen efficiency, consistency, and the overall employee experience.<br>• Monitor compliance requirements and recommend updates to programs or policies as employment regulations evolve.
  • 2026-08-13T20:58:44Z
Outside Sales Manager
  • Parsippany, NJ
  • onsite
  • Permanent / Full Time
  • 75000.00 - 100000.00 USD / Yearly
  • <p>Our client, a growing home services organization is seeking an Outside <strong>Sales Manager</strong> to lead, develop an established a sales team supporting a rapidly expanding Lawn & Pest division.</p><p>This role is responsible for coaching, performance management, recruiting, training, and scaling a team of sales representatives. The ideal candidate will bring strong sales leadership experience and a proven track record of building successful teams in the lawn care, pest control, or broader home services industry.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead and develop a team of inside sales professionals</li><li>Drive sales performance, accountability, and KPI achievement</li><li>Recruit, train, and onboard new team members</li><li>Implement coaching strategies that improve conversion rates and revenue growth</li><li>Partner with leadership on team expansion and process improvements</li><li>Foster a positive, high-performance sales culture</li></ul><p><br></p>
  • 2026-07-21T14:23:42Z
Customer Success Team Lead
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 66000.00 - 87000.00 USD / Yearly
  • <p>We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment.</p><p><br></p><p>Responsibilities:</p><p>• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.</p><p>• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.</p><p>• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.</p><p>• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.</p><p>• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.</p><p>• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.</p><p>• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.</p><p>• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care.</p><p><br></p><p>If this person is you, please apply today!</p>
  • 2026-07-24T15:43:41Z
Content Manager
  • Parsippany, NJ
  • onsite
  • Temporary / Contract
  • 30.00 - 34.00 USD / Hourly
  • <p>We are looking for a Content Manager to support digital content operations for a manufacturing organization based in Parsippany, New Jersey. This Long-term Contract position will focus on maintaining accurate, engaging, and well-organized product content across multiple brand websites while partnering with cross-functional teams to deliver a strong customer experience. The ideal candidate brings hands-on expertise in content publishing platforms, digital asset coordination, and website quality assurance within a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee product onboarding and ongoing content maintenance across several brand websites, ensuring information, imagery, and supporting assets remain current and consistent.</p><p>• Create, edit, and publish web content using platforms such as Adobe Experience Manager, Shopify, and Klaviyo while applying user experience best practices.</p><p>• Coordinate with product, marketing, and global stakeholders to gather pricing, documents, creative assets, and other materials needed for accurate product launches.</p><p>• Lead assigned digital initiatives by tracking milestones, communicating status updates, addressing stakeholder questions, and keeping deliverables aligned with expectations.</p><p>• Monitor project risks and operational challenges, develop practical solutions, and take early action to prevent delays or quality issues.</p><p>• Execute quality checks for landing pages, promotional offers, site copy, and functional site elements to confirm content accuracy and site performance before and after publishing.</p><p>• Maintain an organized library of digital content and creative assets, and share newly available materials with internal teams to support ongoing campaigns and site updates.</p><p>• Investigate and resolve publishing or production problems by partnering with internal technical teams and external development resources to restore timely site operations.</p><p>• Work with cross-functional partners to translate business needs into clear digital requirements and implement content updates that support customer-facing goals.</p><p><br></p><p>02720-0013424624</p><p><br></p>
  • 2026-07-15T17:04:06Z
Principal Architect (.NET, Oracle, Javascript)
  • Mount Arlington, NJ
  • onsite
  • Permanent / Full Time
  • 150000.00 - 175000.00 USD / Yearly
  • <p>We are looking for an experienced Principal Architect to shape the long-term technical direction of enterprise applications and shared platform capabilities in New Jersey. This role combines strategic architecture leadership with hands-on technical contribution, helping teams modernize complex systems and align product development with a scalable, secure, and unified technology landscape. The position works closely with engineering, product, data, security, and infrastructure leaders to create practical architecture standards and drive adoption across multiple teams.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Set the architectural vision for enterprise platforms and translate that vision into a clear future-state roadmap across products and engineering groups.</p><p>• Design a centralized data and shared services platform that supports identity and access capabilities, integration services, master data management, search, APIs, analytics, governance, and reusable platform components.</p><p>• Create reference architectures, technical patterns, and phased implementation plans that enable teams to adopt new capabilities incrementally.</p><p>• Guide the modernization of legacy and mission-critical applications through staged architectural approaches that protect operational continuity.</p><p>• Reduce duplication across systems and processes by defining scalable shared services, streamlined integrations, and consistent data flows.</p><p>• Build and validate key technical components, proofs of concept, and prototypes to support architectural decisions.</p><p>• Partner with engineering teams to ensure solution design and delivery choices are aligned with enterprise standards, security expectations, and long-term platform goals.</p><p>• Establish effective architecture review practices, decision frameworks, and engineering standards that improve reliability, observability, maintainability, performance, and scalability.</p><p>• Encourage thoughtful adoption of AI-assisted development practices and AI-enabled technical solutions where they provide measurable value.</p><p>• Advise and mentor senior engineers while clearly communicating architectural direction and tradeoffs to both technical and executive stakeholders.</p>
  • 2026-08-03T15:08:44Z
E-Commerce Specialist
  • Westport, CT
  • remote
  • Temporary / Contract
  • 42.75 - 49.50 USD / Hourly
  • We are looking for an E-Commerce Specialist to help drive the rollout of a new digital shopping experience and support day-to-day online operations for a growing brand in Westport, Connecticut. This Long-term Contract opportunity is ideal for a hands-on, detail-oriented individual who is comfortable stepping into a fast-moving environment, managing priorities independently, and contributing with minimal ramp-up time. The role offers close partnership with marketing and ecommerce leadership while helping ensure a smooth website launch and strong online customer experience.<br><br>Responsibilities:<br>• Contribute to the successful introduction of a new corporate website and online storefront by coordinating launch-related ecommerce activities.<br>• Manage Shopify-based site updates, product content, and merchandising tasks to keep the digital storefront accurate and engaging.<br>• Partner with marketing and ecommerce leaders to align website execution with campaign goals, brand standards, and business priorities.<br>• Oversee day-to-day ecommerce operations, including content publishing, product organization, and support for online sales initiatives.<br>• Track timelines, organize deliverables, and follow up on action items to keep cross-functional projects moving efficiently.<br>• Work independently to identify issues, recommend solutions, and maintain momentum in a high-speed remote work environment.<br>• Assist with platform-related operational efforts, including support for ecommerce updates, enhancements, or transition activities as needed.<br>• Help maintain a strong customer-facing experience across digital channels by ensuring site content and functionality meet quality expectations.
  • 2026-08-04T14:48:52Z
Customer Success Team Lead 2
  • New York, NY
  • onsite
  • Permanent / Full Time
  • 66000.00 - 87000.00 USD / Yearly
  • We are looking for a Customer Success Team Lead 2 to provide hands-on leadership and operational support for a team managing high-complexity customer service issues in New York, New York. This position is ideal for someone who brings strong judgment, a service-minded approach, and the ability to guide teams through challenging cases while maintaining quality and efficiency. The role will focus on strengthening daily operations, supporting escalations, and partnering with cross-functional teams to improve the customer experience.<br><br>Responsibilities:<br>• Direct the daily flow of complex customer cases by balancing assignments, tracking queue health, and helping the team meet service expectations.<br>• Serve as a senior point of guidance for challenging issues related to billing, claims, eligibility, enrollment, and other sensitive service concerns.<br>• Evaluate case notes, research findings, and customer-facing communications to promote accuracy, completeness, and compliance with quality standards.<br>• Mentor specialists on effective investigation methods, clear documentation, and practical resolution techniques for escalated matters.<br>• Collaborate with frontline leaders to improve escalation handling, streamline case ownership, and minimize avoidable transfers between teams.<br>• Coordinate with internal partners to address urgent customer situations and support timely resolution of high-impact concerns.<br>• Analyze recurring service challenges, operational bottlenecks, and performance patterns, then share recommendations to improve workflows and training.<br>• Contribute to the refinement of procedures, knowledge materials, and quality practices that support consistent team performance.<br>• Provide leadership with updates on service risks, aging backlog, and areas where operational improvements may be needed.
  • 2026-07-24T15:53:49Z