Add your latest resume to match with open positions.

7 results for Client Service Representative in Monticello, MN

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
15 - 20 USD / Hourly
Position SummaryWe are seeking a customer-focused and professional Customer Service Representative to join our team. The ideal candidate is passionate about delivering exceptional service, resolving customer inquiries efficiently, and building positive relationships with customers. This role serves as a key point of contact for customers and plays an important role in maintaining customer satisfaction and loyalty.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and issues in a timely and empathetic manner.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Document customer interactions and maintain records in the company’s customer relationship management (CRM) system.</li><li>Process orders, returns, exchanges, and account updates as needed.</li><li>Collaborate with internal teams to ensure customer concerns are addressed effectively.</li><li>Follow established service standards and company policies.</li><li>Identify opportunities to improve customer experiences and provide feedback to management.</li><li>Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.</li></ul>
2026-07-06T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Job SummaryWe are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, products, or services</li><li>Maintain accurate customer records and update information in CRM systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Process returns, refunds, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure issues are resolved</li><li>Meet individual and team performance goals for response time, quality, and customer satisfaction</li></ul>
2026-07-01T00:00:00Z

Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment. Responsibilities: • Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services. • Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression. • Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member. • Participate in a variety of communication campaigns based on organizational priorities and changing business needs. • Manage a fast-paced daily workload that may include a large number of calls while maintaining accuracy, efficiency, and service quality. • Provide timely support to prospective students, current applicants, and learners by addressing questions and helping them navigate next steps. • Complete assigned administrative support duties and maintain organized, accurate records related to customer interactions. • Collaborate with team members by sharing effective service approaches and contributing to consistent customer support practices.
2026-07-09T00:00:00Z

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-18T00:00:00Z

SPANISH BILINGUAL Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
20 - 23 USD / Hourly
Job Description:We are seeking a Bilingual Customer Service Representative to join our team. This role requires a candidate who is fully fluent in Spanish and English, with excellent verbal and written communication skills in both languages. To support business needs and team collaboration, candidates must be located in MST or PST.The ideal candidate is customer-focused, professional, and able to handle a high volume of inbound and outbound interactions while providing exceptional service and resolving issues efficiently.Key Responsibilities:<ul><li>Provide outstanding customer support via phone, email, and chat in both Spanish and English</li><li>Assist customers with account inquiries, order updates, billing questions, and issue resolution</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex issues as needed while ensuring timely follow-up</li><li>Maintain a positive, solution-oriented approach in every customer interaction</li><li>Meet performance goals for response time, quality, and customer satisfaction</li><li>Collaborate with internal teams to resolve customer concerns effectively</li></ul>
2026-07-10T00:00:00Z

Overnight/3rd Shift Customer Service Representative

Eagan, MN
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for an Overnight/3rd Shift Customer Service Representative to support a busy logistics operation in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while delivering dependable service and maintaining strong attention to detail. Responsibilities:• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.• Assist customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.• Address customer concerns efficiently by identifying solutions, following established procedures, and escalating complex matters when necessary.• Maintain accurate records of customer interactions, updates, and order activity to support operational visibility.• Coordinate with internal teams to help ensure customer requests are handled promptly and service expectations are met.
2026-07-09T00:00:00Z

Agent Services Specialist

Eden Prairie, MN
remote
Temporary / Contract
17 - 20 USD / Hourly
We are looking for a detail-oriented Broker Agent Service Analyst to support Medicare Retirement agent onboarding and service operations. This long-term contract position focuses on reviewing agent submissions, validating documentation, and delivering responsive support to both internal teams and external partners. The role is well suited for someone who can manage complex administrative workflows, interpret compliance standards, and help improve processing efficiency through thoughtful analysis. Responsibilities:• Review agent onboarding packets, contracts, and related records to confirm all required materials are complete, accurate, and ready for processing.• Evaluate submitted documentation against eligibility standards and identify missing information or discrepancies that may affect approval.• Apply federal and state compliance requirements when handling paperwork to help ensure processing activities meet regulatory expectations.• Investigate processing issues, assess potential risks, and recommend practical solutions by using sound judgment and process knowledge.• Track daily case activity and communicate status updates, outstanding items, and next steps to agents and other key stakeholders.• Contribute to cross-functional initiatives, including updates that affect production workflows, to support operational consistency.• Analyze existing procedures and propose improvements that enhance turnaround time, quality, and the overall stakeholder experience.• Maintain departmental productivity and accuracy targets while following established business processes and quality standards.• Prepare reporting insights and share recommendations that support ongoing operational improvement and team objectives.
2026-07-10T00:00:00Z