5 results for Customer Service Representative in Montgomery, IL

Customer Service Representative

Chicago, IL
onsite
Contract / Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent employment opportunity, offering an excellent chance for professionals who value reliability and growth. The role involves providing exceptional support to credit union members through inbound calls, ensuring their needs are met with empathy and efficiency. Responsibilities: • Handle inbound calls from credit union members, addressing inquiries related to account balances, products, and services. • Provide compassionate and patient assistance, especially to elderly members seeking detailed support. • Utilize multiple software systems, including Symitaur, Amazon Connect, Smart Sheets, and Orpheus, to manage member accounts and inquiries effectively. • Deliver accurate information about credit union offerings while maintaining professionalism and clarity. • Collaborate with team members to resolve complex issues and escalate cases when necessary. • Adhere to a structured training schedule, including orientation and advanced onboarding sessions. • Maintain reliability in attendance and meet expectations for working two Saturdays per month. • Apply strong communication skills to foster positive member experiences and loyalty. • Stay updated on credit union products and services to enhance knowledge and service quality.
2026-02-24T00:00:00Z

Customer Service Representative

Mount Prospect, IL
onsite
Contract / Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a motivated Customer Service Representative to join our team in Mount Prospect, Illinois. This is a Contract to permanent position that offers the opportunity to demonstrate your skills in a dynamic environment. The role focuses on providing excellent support to clients while ensuring smooth communication and problem resolution. Responsibilities: • Respond promptly to inbound calls and address customer inquiries professionally. • Manage email correspondence to resolve issues and provide information. • Handle data entry tasks accurately to maintain organized records. • Schedule appointments and coordinate with clients as needed. • Process and enter customer orders efficiently to ensure timely delivery. • Collaborate with team members to address customer concerns effectively. • Use Microsoft Excel and Word to create and maintain reports. • Provide support in both inbound and outbound call scenarios. • Deliver exceptional customer service in a call center environment. • Maintain detailed and up-to-date documentation of customer interactions.
2026-03-02T00:00:00Z

Customer Service Representative

Downers Grove, IL
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Downers Grove, Illinois. In this long-term contract role, you will play a vital part in ensuring clear communication and providing excellent support to our customers. This position offers an opportunity to showcase your ability to listen attentively and deliver accurate solutions. Responsibilities:• Write and proofread reports on lab results using pre-existing templates• Communicate effectively with scientists and other stakeholders to accurately interpret and relay information.• Process and manage customer orders with precision, maintaining attention to detail.• Handle outbound calls to follow up on inquiries and ensure customer satisfaction.• Maintain accurate records of all customer interactions and order entries in the system.• Collaborate with team members to address complex issues and achieve resolution efficiently.• Uphold company standards by providing courteous and empathetic support to every customer.• Troubleshoot customer concerns and provide timely and grammatically correct solutions.• Adapt to changing processes and priorities to meet business needs.• Contribute to a positive team environment by actively participating in meetings and discussions.
2026-03-04T00:00:00Z

Bilingual Loyalty Services Representative

Chicago, IL
onsite
Temporary
19 - 21 USD / Hourly
We are looking for a dedicated and bilingual Loyalty Services Representative to join our team in Chicago, Illinois. In this role, you will provide exceptional customer service and support to policyholders, ensuring their needs are met efficiently and effectively. This is a long-term contract position, offering a dynamic work environment and opportunities for growth and skill development. Responsibilities: • Deliver outstanding customer service to policyholders by addressing inquiries, resolving issues, and providing information about insurance products and services. • Handle both inbound and outbound calls to assist customers with cancellation requests, review product benefits, and resolve service or claims-related concerns. • Collect and process premium payments, including past-due amounts, and support additional areas such as claims intake, policy administration, billing, and agent servicing as needed. • Maintain high-quality service standards by independently handling calls using tools and resources acquired during training. • Accurately document and input data into multiple applications while ensuring compliance with organizational standards. • Provide clear instructions and set expectations for policyholders regarding their policies and services. • Consistently meet or exceed departmental performance metrics, including quality, handle time, and close rate. • Exhibit strong teamwork and align with organizational objectives by supporting process improvements and sharing feedback with leadership. • Conduct needs assessments to determine the best solutions for policyholders and assist in retaining their coverage. • Perform additional duties as assigned to support the overall success of the team.
2026-02-18T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-02-11T00:00:00Z