We are looking for a dedicated IT Asset Management and Support Specialist to join our team in Geneseo, Illinois. In this long-term contract role, you will play a key part in ensuring seamless asset tracking, troubleshooting, and technical support for our organization. If you excel in customer service and possess strong technical skills, this is an excellent opportunity to contribute to a dynamic environment within the construction/contractor industry.<br><br>Responsibilities:<br>• Maintain accurate records of IT assets, including computers, laptops, and mobile devices, ensuring all equipment is properly tracked and accounted for.<br>• Coordinate with vendors to manage hardware procurement and oversee cellular device deployment.<br>• Diagnose and resolve desktop hardware issues, assist with workstation setups, and address PC-related concerns.<br>• Provide exceptional Tier 1 technical support, such as password resets and troubleshooting network connectivity problems.<br>• Respond to service desk tickets promptly, delivering effective solutions to end-users.<br>• Install and configure hardware and software to meet organizational needs.<br>• Identify and resolve hardware-related problems efficiently to minimize downtime.<br>• Collaborate with team members to ensure enterprise asset management processes are streamlined and effective.<br>• Uphold high standards of customer service, ensuring users receive clear communication and timely assistance.