<p><strong>Key Responsibilities:</strong></p><ul><li>Review applications, forms, and supporting documents for completeness and accuracy. Based on general knowledge.</li><li>Verify applicant information, including income, residency, employment, household status, or other qualifying criteria. Based on general knowledge.</li><li>Determine eligibility for benefits, services, or programs according to established guidelines and regulations. Based on general knowledge.</li><li>Request additional documentation when needed and follow up with applicants. Based on general knowledge.</li><li>Maintain accurate case files, records, and system updates. Based on general knowledge.</li><li>Explain eligibility decisions, program requirements, and next steps to applicants. Based on general knowledge.</li><li>Ensure compliance with internal policies, legal requirements, and confidentiality standards. Based on general knowledge.</li><li>Collaborate with case workers, customer service teams, providers, or other departments as needed. Based on general knowledge.</li><li>Monitor deadlines, recertifications, and status changes for active cases. Based on general knowledge.</li><li>Assist with audits, reporting, and issue resolution related to eligibility determinations. Based on general knowledge.</li></ul><p><br></p>