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2 results for Customer Experience Specialist in Modesto, CA
- Tracy, CA
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- We are looking for a Customer Service Representative to support customer accounts and help coordinate order activity for a Long-term Contract position in Tracy, California. In this role, you will serve as a key point of contact for clients, manage order-related communication, and work closely with sales, production, and shipping teams to keep commitments on track. This position is well suited for someone who is comfortable in a manufacturing setting and can balance accuracy, responsiveness, and strong customer care.<br><br>Responsibilities:<br>• Receive and enter customer orders submitted by clients or internal account representatives, ensuring complete and accurate information.<br>• Communicate with customers about pricing requests, order updates, revisions, confirmations, and service concerns in a careful and timely manner.<br>• Create and process purchase orders for materials and supplies needed to support production schedules.<br>• Maintain customer account records, update key data in internal systems, and assist with credit-related transactions when needed.<br>• Partner with manufacturing and shipping teams to help coordinate production timing and support on-time delivery performance.<br>• Monitor multiple small- to mid-sized customer accounts with varying levels of complexity while maintaining service quality.<br>• Respond to questions and resolve issues by coordinating with internal departments to keep customers informed and supported.
- 2026-10-18T00:00:00Z
- Dublin, CA
- onsite
- Temporary / Contract
- 25 - 27 USD / Hourly
- <p>We are looking for a Customer Service Representative to support member interactions for a Contract position in Dublin, California. This role is ideal for someone who enjoys delivering attentive service, resolving questions efficiently, and creating a positive experience across phone and in-person interactions. The position requires strong communication, sound judgment, and the ability to document details accurately while managing a steady volume of inquiries. Experience in a call center as well as experience working within the dental industry or insurance industry is strongly preferred.</p><p><br></p><p>Customer Service Representative Responsibilities:</p><p>• Deliver responsive support to members by phone and in person, ensuring each interaction is handled professionally and courteously.</p><p>• Assess customer concerns, gather the right details, and provide clear, accurate answers or practical next steps.</p><p>• Assist walk-in members with health and welfare-related questions, offering service that is helpful, respectful, and efficient.</p><p>• Record conversations, inquiries, and outcomes thoroughly to maintain accurate service documentation.</p><p>• Manage inbound call activity effectively to help maintain a high answer-rate standard for the team.</p><p>• Recognize situations that require additional attention and route complex or sensitive matters to a supervisor promptly.</p><p>• Complete administrative and service-related support tasks assigned by leadership to help daily operations run smoothly.</p><p><br></p><p>If you are interested in this Customer Service Representative role, please apply today.</p>
- 2026-10-15T00:00:00Z