12 results for Technical Customer Support in Minnetonka, MN

Customer Service Representative

Eden Prairie, MN
onsite
Temporary
13 - 13 USD / Hourly
We are looking for an experienced Senior Business Operations Coordinator to join our team in Eden Prairie, Minnesota. In this role, you will play a critical part in overseeing and optimizing business processes while ensuring operational efficiency. This is a long-term contract position within the health insurance industry, offering an excellent opportunity to contribute to impactful projects and collaborate with a dynamic team. Responsibilities: • Coordinate day-to-day business operations to ensure smooth and efficient workflows. • Manage hiring processes and liaise with offshore teams to meet staffing requirements. • Oversee tasks related to TRICARE and NIS processes, ensuring compliance and accuracy. • Collaborate with cross-functional teams to streamline operations and improve overall efficiency. • Monitor and analyze operational metrics to identify areas for improvement and implement solutions. • Support the development and execution of business strategies to achieve organizational goals. • Ensure proper documentation and reporting for all operational activities. • Facilitate effective communication between departments to align objectives and resolve issues. • Train and mentor team members to enhance their skills and knowledge. • Contribute to special projects and initiatives as needed.
2026-03-10T00:00:00Z

Customer Service Representative

White Bear Lake, MN
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in White Bear Lake, Minnesota. In this role, you will assist customers with technical tooling solutions, ensuring their needs are met with professionalism and efficiency. This position offers a contract-to-permanent opportunity in the manufacturing industry, providing an excellent chance to grow within the company. Responsibilities: • Provide expert guidance to customers by understanding and communicating complex and technical tooling solutions. • Address customer inquiries and resolve issues to deliver optimal tooling recommendations. • Review customer applications and technical prints to identify the most suitable tooling solutions. • Collaborate effectively with team members, sales representatives, designers, and external distributors to ensure seamless customer interactions. • Maintain accurate records and handle data entry tasks using Microsoft Office tools and other systems. • Participate in regular communication with customers and co-workers, ensuring clarity and professionalism. • Utilize bilingual Spanish/English skills to assist a diverse customer base and communicate technical product information. • Support additional tasks and responsibilities as assigned by the supervisor.
2026-03-10T00:00:00Z

Customer Service Representative

Savage, MN
onsite
Temporary
23 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our client in the south metro, Minnesota area. In this long-term contract role, you will play a pivotal part in supporting customers and ensuring their needs are met with efficiency and professionalism. The ideal candidate will thrive in a fast-paced environment and possess strong communication and office skills. Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, or other communication channels.</li><li>Provide accurate information about products, services, and company policies.</li><li>Resolve customer complaints and issues effectively while maintaining a positive demeanor.</li><li>Document and update customer records in the system to ensure information accuracy.</li><li>Collaborate with other departments to address customer concerns and improve service.</li><li>Assist in processing orders, returns, and other customer-related transactions.</li><li>Monitor and follow up on customer satisfaction to ensure quality service delivery.</li><li>Identify opportunities for improving processes and contribute to team efficiency.</li><li>Maintain a thorough understanding of company offerings to better assist customers.</li><li>Uphold the company’s values and standards in all interactions with clients.</li></ul>
2026-03-12T00:00:00Z

Customer Service Representative

Minneapolis, MN
remote
Temporary
16 - 18 USD / Hourly
We are looking for a dedicated and success-driven Customer Service Representative to join our team in Minneapolis, Minnesota. This is a long-term contract position in the higher education industry, where you will play a pivotal role in connecting with prospective learners and supporting their journey. If you thrive in a fast-paced environment and excel at delivering exceptional service, we encourage you to apply. Responsibilities: • Conduct outbound call campaigns to engage with leads, opportunities, and applications. • Reach out to prospective learners who have requested information and provide thoughtful guidance. • Support various call campaign initiatives based on organizational needs. • Assess the needs of prospects and ensure efficient transfers to the appropriate team or individual, often handling over 100 calls daily. • Serve as the welcoming point of contact for inbound callers and online chat inquiries. • Identify and address caller needs, ensuring seamless transitions to the correct departments. • Assist prospective learners, applicants, and current students with their inquiries and concerns. • Share best practices and collaborate with the team to enhance service delivery. • Perform administrative tasks and maintain accurate records as required. • Manage multiple workflow tasks effectively throughout the day.
2026-03-13T00:00:00Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-03-02T00:00:00Z

Technology Administrator

Minneapolis, MN
onsite
Permanent
80000 - 130000 USD / Yearly
We are looking for a Technology Administrator to join our team in Minneapolis, Minnesota. This role will focus on enhancing the firm's business development processes through strategic marketing technology solutions and efficient data management practices. Collaborating closely with key stakeholders, you will play a pivotal role in implementing tools, systems, and workflows that align with the firm's commitment to operational excellence and client relationship strategies. Responsibilities: • Configure marketing technology systems in alignment with data governance standards to optimize business workflows and reporting capabilities. • Collaborate with technical teams to troubleshoot issues and develop integrations that ensure accurate and actionable data for users. • Develop and implement processes for capturing and maintaining client, matter, and personnel profiles to support business development efforts. • Lead initiatives to streamline marketing workflows, including tracking opportunities, generating proposals, and managing award submissions. • Establish and enforce data quality standards to enhance the accuracy and reliability of client and matter profiles. • Create and deliver educational materials and training sessions to support user adoption of new tools and best practices. • Coordinate with vendors to address system-related inquiries, resolve issues, and request enhancements. • Participate in industry user groups and initiatives to stay informed on best practices and integrate them into the firm's operations. • Identify inefficiencies in current processes and collaborate with teams to implement improved technology and workflow solutions. • Work closely with cross-functional teams to develop and deploy new tools and systems that align with the firm's strategic goals.
2026-02-24T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-13T00:00:00Z

Technical Analyst II, Digital

Minnetonka, MN
onsite
Temporary
38 - 42 USD / Hourly
We are looking for a dedicated and experienced Technical Analyst II to join our team in Minnetonka, Minnesota. In this role, you will support digital product initiatives by bridging the gap between business needs and technical solutions. You will play a key role in enhancing our member portal and digital platforms, ensuring seamless functionality and improved user experiences. This is a long-term contract position with the potential to transition to a permanent role, offering an opportunity to contribute to meaningful projects that benefit our members. Responsibilities: • Collaborate with the Digital Product Owner to gather, analyze, and document technical requirements for digital solutions. • Translate business needs into detailed technical specifications, user stories, and acceptance criteria. • Evaluate existing platform architecture to identify areas for improvement in scalability, security, and performance. • Assist in the transition of members to a new portal by documenting current needs, recommending enhancements, and supporting implementation. • Ensure core functionalities, including benefits access, claims viewing, and payment processing, are optimized and integrated seamlessly. • Act as a liaison between product, design, engineering, and business teams to ensure alignment on deliverables. • Support testing, validation, and troubleshooting processes to ensure successful deployment of features. • Identify and address technical dependencies and limitations to mitigate risks during development. • Contribute to quality assurance processes by defining test cases and reviewing deliverables. • Create and maintain comprehensive technical documentation, including workflows, use cases, and integration guides.
2026-02-24T00:00:00Z

Salesforce Platform Support Specialist

Minneapolis, MN
remote
Contract / Temporary to Hire
28 - 40 USD / Hourly
Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.What You’ll Do• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets• Use Apsona, Data Loader, and Workbench to import, update, and export data• Support Salesforce Service Cloud features such as case management and automation• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency Interested?Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.
2026-02-27T00:00:00Z

Representative, Customer Service - Skilled

Saint Paul, MN
remote
Temporary
18 - 20 USD / Hourly
The role provides critical support to customers across sales, promotions, installations, and general communications. This role ensures high-quality customer interactions, resolves complaints in accordance with consumer protection laws, and contributes to initiatives that enhance customer understanding and satisfaction. Key Responsibilities:· Provide customer service related to sales, sales promotions, product installations, and general communications.· Maintain strong customer relationships by addressing inquiries promptly and professionally.· Resolve customer claims and complaints fairly, effectively, and in alignment with consumer laws and company policies.· Develop and support organization-wide initiatives aimed at proactively informing and educating customers.· Create improvement plans based on feedback from customer surveys and satisfaction data.· Follow clearly defined procedures, guidelines, and work routines to ensure consistent service delivery.
2026-02-20T00:00:00Z

Sr. IT Support Specialist

Plymouth, MN
onsite
Temporary
30 - 35.97 USD / Hourly
The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems. Responsibilities:• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.• Perform root cause analysis on recurring issues and implement permanent corrective actions.• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.• Create and maintain system documentation, SOPs, and configuration guides for internal use.• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.
2026-03-03T00:00:00Z