<p>We are seeking a proactive and technically skilled IT Support Specialist to provide both deskside support and End-User Computing (EUC) services to our corporate users. This role is responsible for managing the full lifecycle of endpoint devices, supporting user account management, and ensuring a seamless technology experience for employees across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Configure and deploy endpoints for new hires, ensuring all enterprise applications are installed via Microsoft Endpoint Configuration Manager (MECM).</li><li>Provide deskside support for hardware and software issues, including Windows 10/11 and Microsoft 365.</li><li>Participate in the administration of Microsoft Teams and other collaboration tools.</li><li>Assist employees with Microsoft EntraID Multi-Factor Authentication (MFA) enrollment and provide ongoing support.</li><li>Provision and deprovision user accounts in Active Directory and EntraID.</li><li>Troubleshoot returned endpoints to determine if they require warranty repair or should be recycled.</li><li>Manage incoming deliveries of IT assets and prepare for deployment or reuse.</li><li>Set up new workspaces, including mounting dual monitors and managing cable routing.</li><li>Support mobile device management (iPhones, iPads, Windows devices) using Microsoft Intune.</li><li>Handle escalated technical support cases from the help desk, ensuring timely resolution and adherence to SLAs.</li><li>Provide expert 2nd level support for corporate employees, including C-Suite executives.</li></ul><p>Interested candidates should contact Sally Lander at sally.lander@roberthalf.(com) or 612.249.0254.</p>
<p>We are looking for a skilled PC Technician to join our team. This role provides an opportunity to work with a variety of hardware and software systems. The ideal candidate will play a key role in maintaining, troubleshooting, and improving IT infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and maintain computer hardware.</p><p>• Perform troubleshooting and repairs on Windows operating systems.</p><p>• Conduct asset and inventory management, including tagging and tracking IT equipment.</p><p>• • Manage user accounts and permissions using Active Directory.</p><p>• Support backup and recovery processes to ensure data integrity.</p><p>• Assist with cable installation and setup for IT infrastructure.</p><p>• Provide technical support for end users, resolving hardware and software issues.</p><p>• Document procedures, configurations, and technical solutions for reference.</p><p>• Ensure compliance with company policies and IT standards.</p>
<p>We are seeking a highly skilled Network Engineer. ONSITE IN MINNEAPOLIS THREE DAYS A WEEK.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Design and deploy Cisco and Palo Alto hardware and policies across the enterprise network.</li><li>Play a key role in shaping and enhancing the organization’s network infrastructure.</li><li>Drive network build and deployment activities by mentoring and supporting team members.</li><li>Focus areas include VPN (major emphasis), LAN, WAN, wireless networks, routers, IPS/IDS systems, Identity Services, and proxies.</li><li>Provide support for network-related aspects of call center operations, including voice pathing.</li></ul><p><br></p>
<p>We are looking for a dedicated Support Desk Technician to join our client in the west Minnesota metro. In this role, you will provide exceptional technical customer service and support daily operations for a long-term contract position with potential for hire. This opportunity will be a schedule of Monday-Friday with training being the hours of 8am-5pm, but then hours will transition to a 4am or 5am start times. Shifts would be either 4am-12pm (30 minute lunch) or until 1pm with an hour lunch or 5am-1pm (30 minute lunch) or until 2pm with a 1 hour lunch. Responsibilities:</p><ul><li>Deliver exceptional customer service by addressing technical inquiries and resolving issues effectively.</li><li>Create and manage tickets in the system to track and prioritize customer requests.</li><li>Schedule and coordinate meetings to support team collaboration and project goals.</li><li>Perform accurate data entry to update and maintain customer profiles.</li><li>Assist in troubleshooting basic hardware and software issues.</li><li>Handle inbound telephone calls using a multi-line phone system.</li><li>Ensure timely responses to customer inquiries and provide solutions.</li><li>Support ongoing projects with administrative and technical tasks.</li><li>Collaborate with team members to improve service delivery and operational efficiency.</li></ul>
<p>We are seeking a highly skilled Network Engineer to join our growing IT team. This role is critical in ensuring the performance, reliability, and scalability of our network infrastructure. You’ll be the subject matter expert for all things networking—supporting WAN, LAN, VPN, SD-WAN, wireless, and OT networks—while helping with our transition from HP/Aruba to Juniper switching gear.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support all network infrastructure including switches, routers, firewalls, SD-WAN, and wireless systems.</li><li>Troubleshoot and resolve network issues, including poor Wi-Fi performance, across 130+ switches and 100+ access points.</li><li>Provide Tier 3 support and serve as the escalation point for network-related service desk tickets.</li><li>Coordinate with vendors for support, procurement, and implementation of network solutions.</li><li>Lead network deployment projects and maintain thorough documentation.</li><li>Monitor and optimize network performance and capacity planning.</li><li>Support networks and security systems.</li><li>Travel to plant sites as needed for installations and hands-on support.</li><li>Network monitoring and documentation support required</li></ul>
We are looking for an Operations Support specialist to join our team on a contract basis in Eden Prairie, Minnesota. This entry-level position is designed for individuals seeking mentorship and growth while playing a critical role in ensuring seamless order processing from placement to customer payment. The ideal candidate will thrive in a fast-paced, high-volume environment, showcasing exceptional attention to detail, problem-solving skills, and a commitment to customer satisfaction.<br><br>Responsibilities:<br>• Utilize technology and processes to identify and resolve issues, ensuring smooth order workflows.<br>• Build and maintain collaborative relationships with internal teams and external stakeholders to manage product pricing, transportation needs, and account-specific requirements.<br>• Learn and execute order planning activities, ensuring accuracy and timely completion within operational systems.<br>• Coordinate order-related tasks such as shipment tracking, exception management, inventory reconciliation, and invoicing.<br>• Address order exceptions by problem-solving and collaborating with clients, service providers, distribution partners, and suppliers.<br>• Maintain accurate item-level data in company systems, including pack sizes, pricing, and commodity descriptions.<br>• Identify and mitigate service failures, such as late deliveries, to ensure minimal disruption to customer orders.<br>• Deliver outstanding customer service through proactive communication and prompt responses to inquiries.<br>• Monitor and communicate operational status updates to the team.<br>• Support ongoing process improvement initiatives to enhance operational efficiency.
<p>We are seeking a dedicated and knowledgeable Help Desk Level 2 Support Technician to a great team. The ideal candidate will be passionate about delivering outstanding technical support and have a strong understanding of customer service best practices. This position is critical in providing second-level support for our library clients, troubleshooting complex technical issues, and maintaining a high level of client satisfaction. If you have a strong technical background, proactive, empathetic, and able to build positive client relationships I want to hear from you.</p><p><br></p><p>Responsibilities:</p><p>• Installation of multilayered solutions with precision and accuracy.</p><p>• Collaboration and communication with international teams to ensure the successful execution of tasks.</p><p>• Troubleshooting technical issues, ensuring swift and efficient problem resolution.</p><p>• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.</p><p>• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.</p><p>• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.</p><p>• Assisting field technicians, providing troubleshooting support for all products.</p><p>• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.</p>
<p>We are looking for a versatile and skilled Systems Administrator to join our team in Edina, Minnesota. The ideal candidate will provide both remote and onsite support to a wide range of clients, ensuring optimal performance of systems, networks, and devices.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for desktops, servers, networking equipment, and mobile devices across multiple client environments.</p><p>• Troubleshoot, configure, and maintain Windows Server systems, Active Directory, and Microsoft 365.</p><p>• Manage and resolve issues related to firewalls, networking infrastructure, and Citrix technologies.</p><p>• Provide onsite and remote assistance to clients, ensuring their systems operate efficiently and securely.</p><p>• Monitor and maintain system performance, implementing preventive measures to minimize downtime.</p><p>• Participate in an on-call rotation to address urgent technical issues as needed.</p><p>• Track and report mileage for client visits, ensuring accurate reimbursement records.</p><p>• Collaborate with team members to deliver high-quality service and technical solutions.</p><p>• Document processes, configurations, and troubleshooting steps to maintain a comprehensive knowledge base.</p><p>• Build strong relationships with clients by delivering exceptional customer service and clear communication.</p>
We are looking for a skilled and personable Help Desk Analyst II to join our dynamic team in St Louis Park, Minnesota. This role involves providing comprehensive technical support across various platforms, ensuring seamless operation for our clients. The ideal candidate will have a strong technical foundation, excellent communication skills, and the ability to travel as needed.<br><br>Responsibilities:<br>• Deliver on-site and remote technical support to resolve hardware, software, and network issues efficiently.<br>• Install and configure a variety of technical equipment, such as printers, switches, wireless access points, and other devices.<br>• Manage identity platforms, including Azure Active Directory and Okta, to ensure secure and streamlined access.<br>• Perform routine maintenance and troubleshooting for Windows desktop operating systems and Microsoft Office Suite.<br>• Travel daily to client sites, with occasional overnight stays for locations over four hours away.<br>• Collaborate with clients to understand their technical needs and provide tailored solutions.<br>• Document and track technical issues, resolutions, and client interactions in a systematic manner.<br>• Assist in the deployment and configuration of Apple and Android devices to meet client requirements.<br>• Utilize expertise in PC hardware and workstation setups to optimize client systems.<br>• Support network configurations and upgrades using Cisco and Citrix technologies.
<p> </p><p>We are seeking a detail-oriented and security-savvy <strong>Security Analyst</strong> to join our Information Security team. This role will focus on <strong>responding to third-party security questionnaires,</strong> due diligence requests, and compliance assessments from clients, partners, and vendors. The ideal candidate will have a strong understanding of cybersecurity principles, risk management, and regulatory frameworks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to security questionnaires, RFPs, and due diligence assessments from third-party vendors and clients.</li><li>Collaborate with internal teams (IT, Legal, Compliance, Product, etc.) to gather accurate and timely information.</li><li>Maintain and update standard security documentation (e.g., SIG, CAIQ, SOC 2, ISO 27001, etc.).</li><li>Track and manage incoming requests using ticketing systems or vendor risk platforms.</li><li>Identify and escalate potential risks or gaps in security posture.</li><li>Support audits and assessments related to third-party risk and compliance.</li><li>Contribute to the continuous improvement of the third-party risk management process.</li></ul><p><br></p><p> </p>
<p>We are looking for an experienced and resourceful Desktop Support Analyst to join our team. The ideal candidate will bring a strong background in Microsoft technologies, excellent problem-solving abilities, and the capability to work independently while contributing to a collaborative team environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for desktop systems, including troubleshooting and resolving hardware and software issues.</p><p>• Maintain and update documentation in the organization's knowledge base to ensure accuracy and accessibility of support resources.</p><p>• Manage and support Microsoft 365 applications, Teams, and Active Directory operations.</p><p>• Perform installation, configuration, and maintenance of Dell hardware and other devices, including warranty-related tasks as needed.</p><p>• Utilize tools like Microsoft SCCM and AirWatch for device management and deployment.</p><p>• Assist with mobile device management, ensuring seamless integration and functionality.</p><p>• Support Windows 11 systems, ensuring optimal performance and compatibility.</p><p>• Collaborate with team members to identify and implement solutions for complex technical issues.</p>
<p>We are looking for a skilled Help Desk Analyst III to join our team. You will provide technical support and assistance to customers, ensuring their software, hardware, and computer systems function effectively. This position is ideal for someone who excels in troubleshooting, customer communication, and has a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Train team members on diagnosing and resolving technical issues effectively.</p><p>• Develop, revise, and maintain training manuals for hardware and software updates.</p><p>• Create and update knowledge articles to assist with common technical challenges.</p><p>• Identify and resolve system malfunctions and other technical problems.</p><p>• Follow up with customers to confirm issue resolution and satisfaction.</p><p>• Install or update software to address functionality issues.</p><p>• Utilize remote access tools to modify and repair client hardware or software.</p><p>• Conduct diagnostic tests to pinpoint technical concerns and provide solutions.</p><p>• Collaborate with customers to deliver clear guidance and support</p>
