<p>We are seeking a proactive and detail-oriented Collections Specialist. This role is responsible for managing the collection of outstanding accounts receivable, maintaining positive customer relationships, and ensuring timely resolution of payment issues. The ideal candidate will have strong communication skills, a customer-focused mindset, and a solid understanding of credit and collections processes.</p><p><br></p><p>Key Responsibilities: </p><ul><li>Monitor and manage assigned customer accounts to ensure timely payment</li><li>Contact customers via phone, email, and mail to follow up on past-due invoices</li><li>Investigate and resolve payment discrepancies and disputes</li><li>Maintain accurate records of collection activities and customer communications</li><li>Collaborate with internal departments to resolve billing issues</li><li>Recommend accounts for escalation, credit hold, or third-party collections when necessary</li><li>Prepare aging reports and provide updates to management on collection status</li><li>Assist with month-end closing and reporting of AR balances</li><li>Ensure compliance with company policies and applicable regulations</li><li>Support audits by providing documentation related to collections and AR</li></ul><p><br></p>
<p>We are looking for dedicated Support Desk Technicians to join our client in the west, Minnesota metro for a variety of shifts. In this long-term contract position, you will play a crucial role in providing exceptional customer support while handling technical inquiries and administrative tasks. Responsibilities:</p><ul><li>Deliver outstanding customer service by addressing technical concerns and resolving issues promptly.</li><li>Create and manage tickets within the system to ensure accurate tracking of customer inquiries.</li><li>Schedule and coordinate meetings as necessary to facilitate project tasks and communications.</li><li>Perform data entry tasks and update customer profiles to maintain accurate records.</li><li>Provide basic troubleshooting support for hardware and software issues.</li><li>Handle inbound telephone calls and manage multi-line phone systems efficiently.</li><li>Collaborate with team members to ensure smooth execution of daily operations.</li><li>Maintain an attentive and courteous demeanor in all customer interactions.</li></ul>
<p>We are looking for a dedicated IT Support Specialist to join our team in Brooklyn Park, Minnesota.</p><p>In this role, you will provide comprehensive technical support to ensure seamless operations across devices, systems, and collaboration tools. Your focus will be on delivering excellent customer service while troubleshooting issues and contributing to the overall improvement of IT processes.</p><p><br></p><p>Responsibilities:</p><p>• Deliver technical support for devices, operating systems, collaboration tools, productivity software, and endpoint security systems.</p><p>• Coordinate onboarding and offboarding processes, including equipment setup and access provisioning for new and departing employees.</p><p>• Manage incident lifecycles from intake to resolution, ensuring clear and timely communication with users.</p><p>• Collaborate with engineering and enterprise application teams to address escalated issues and perform root cause analysis.</p><p>• Maintain local inventory by conducting audits, managing IT procurement, and overseeing stockroom operations.</p><p>• Support hardware lifecycle management, including imaging, deployment, asset tracking, and returns.</p><p>• Ensure functionality of audio-visual systems in meeting spaces and collaboration rooms.</p><p>• Participate in IT initiatives, such as software rollouts, system migrations, and compliance-related activities.</p><p>• Contribute to change, problem, and incident management processes, prioritizing customer satisfaction and service quality.</p>
<p>PC Support Specialist to join our team. This role involves assisting with PC imaging, equipment distribution, and other entry-level technical tasks to support at refresh lease program. The position is ideal for individuals with basic technical skills who are eager to contribute to a hands-on IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Unbox and inventory new equipment upon arrival.</p><p>• Utilize Software Center Configuration Manager to image PCs and ensure proper setup.</p><p>• Collaborate with senior technical staff to deliver and set up equipment across various city locations.</p><p>• Inspect and document physical condition of both incoming and outgoing equipment.</p><p>• Perform disk wiping and prepare devices for vendor returns.</p><p>• Troubleshoot basic hardware and software issues using standard tools such as Dell and Microsoft utilities.</p><p>• Provide customer service support by addressing minor technical concerns.</p><p>• Handle Tier 1 support calls and manage tickets within the ServiceNow system.</p><p>• Maintain organized records of equipment and processes to ensure smooth operations.</p>
<p>We are looking for an experienced Systems Engineer. In this role, you will play a key part in managing and optimizing IT systems, with a focus on Active Directory, Microsoft Windows Server, and Citrix technologies. Based in Saint Paul, Minnesota, this position offers the opportunity to contribute to critical systems infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain Active Directory environments, ensuring optimal performance and security.</p><p>• Manage Microsoft Windows Server systems, including installation, configuration, and troubleshooting.</p><p>• Oversee Azure Active Directory integration to support cloud-based identity management.</p><p>• Implement and maintain Citrix technologies to enhance virtual desktop and application delivery.</p><p>• Configure and manage Microsoft Exchange systems to ensure reliable email communication.</p><p>• Monitor system performance and proactively address issues to minimize downtime.</p><p>• Collaborate with cross-functional teams to design and implement IT solutions.</p><p>• Develop and maintain technical documentation for systems and processes.</p><p>• Ensure compliance with industry standards and security protocols.</p><p>• Provide technical support and expertise to resolve complex system-related issues.</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for a skilled Systems Administrator to manage and support IT infrastructure systems in Bloomington, Minnesota. In this role, you will collaborate with various teams to ensure system reliability, security, and optimal performance. The ideal candidate will have a strong technical background and a proactive approach to maintaining and improving IT systems.<br><br>Responsibilities:<br>• Administer and support IT systems, ensuring uptime and compliance with security best practices.<br>• Collaborate with server engineers, network engineers, and end-user services teams to optimize system performance.<br>• Troubleshoot and resolve network and server issues to minimize disruptions.<br>• Deploy and implement technologies according to industry standards and organizational guidelines.<br>• Serve as a subject matter expert for specific technologies supported by the team.<br>• Monitor, patch, and tune systems to maintain optimal functionality and security.<br>• Install and upgrade applications, infrastructure components, and system patches as required.<br>• Automate routine processes using scripting tools like PowerShell, Python, and Bash.<br>• Present detailed recommendations and solutions to leadership to support decision-making.<br>• Ensure disaster recovery and business continuity strategies are implemented effectively.
<p>Summary:</p><p>Seeking an experienced IT Manager to lead the Cloud Platform team (Azure). Responsible for strategy, design, development, implementation, and operations of cloud infrastructure supporting enterprise applications and development teams. Requires leadership skills, cloud technology expertise, and knowledge of modern DevSecOps practices to deliver secure, scalable, reliable, and cost-effective solutions aligned with the organization's goals.</p><p>Primary Responsibilities:</p><p>Leadership & Team Management:</p><ul><li>Lead and mentor a team of engineers, architects, and DevSecOps specialists.</li><li>Foster innovation, collaboration, and continuous improvement.</li><li>Oversee performance, career development, and resource planning.</li></ul><p>Cloud Platform Strategy & Execution:</p><ul><li>Define and execute cloud platform strategy aligned with business objectives.</li><li>Drive secure, scalable cloud platform solutions with IaC, CI/CD pipelines, and automation.</li><li>Ensure reliability, scalability, security, and cost-efficiency.</li></ul><p>Operational Excellence:</p><ul><li>Monitor and optimize performance, cost, and incident management.</li><li>Build modern DevSecOps practices with automation focus.</li><li>Ensure compliance with security policies and regulations.</li></ul><p>Stakeholder Collaboration:</p><ul><li>Align platform capabilities with business needs.</li><li>Communicate technical strategies to non-technical stakeholders.</li></ul><p>Budget & Vendor Management:</p><ul><li>Manage budgets, cost optimization, and vendor relationships.</li></ul><p>Qualifications:</p><ul><li>Education & Experience: Bachelor’s (Master’s preferred). 7+ years in IT/cloud engineering; 5+ years in leadership.</li><li>Technical Expertise: Azure, IaC, CI/CD, DevSecOps, cloud architecture, and IAM.</li><li>Leadership & Communication: Team management, cross-functional collaboration, and strategy communication.</li></ul><p>Preferred Qualifications:</p><ul><li>Cloud certifications (e.g., Azure).</li><li>Experience in FinOps, internal developer platforms, and Agile/ITIL practices.</li></ul><p><br></p>
We are looking for an experienced Senior Systems Administrator to oversee and enhance enterprise-level data protection, disaster recovery, and IT infrastructure within our healthcare organization. This role is critical to safeguarding our systems against potential threats while ensuring optimal performance and reliability. The ideal candidate will bring expertise in backup solutions, virtualization technologies, and Linux systems administration.<br><br>Responsibilities:<br>• Lead the evaluation, selection, and implementation of backup and disaster recovery solutions to ensure robust data protection.<br>• Manage and optimize Veritas NetBackup and Flex environments, while preparing for potential transitions to alternative systems.<br>• Oversee the administration of VMware virtualization platforms and Red Hat Linux systems, ensuring secure and reliable operations.<br>• Collaborate with cross-functional teams to design and maintain efficient IT infrastructure tailored to organizational needs.<br>• Monitor system performance and apply patches, updates, and configurations to maintain compliance and operational standards.<br>• Provide training and mentorship to team members on evolving technologies and best practices.<br>• Troubleshoot system failures and outages, coordinating repairs and communicating status updates to stakeholders.<br>• Partner with vendors to ensure cost-effective, high-quality solutions and timely delivery of services.<br>• Participate in planning and executing IT projects, ensuring alignment with corporate goals and resource constraints.<br>• Maintain inventory and ensure availability of equipment and spare parts for seamless operations.
<p>We are looking for a skilled Network Administrator to join our growing team in St. Paul. In this role, you will be responsible for managing and maintaining both network and system operations to ensure seamless functionality. This position offers an excellent benefits package, including a 401k match and Employee Stock Ownership plan.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain Cisco routers, switches, and other networking equipment to ensure optimal performance.</p><p>• Manage firewall technologies to safeguard the network against unauthorized access and potential threats.</p><p>• Oversee Active Directory operations, including user account management and group policy administration.</p><p>• Implement and maintain disaster recovery solutions for Microsoft servers to ensure data integrity and availability.</p><p>• Administer Office 365 environments, including email, collaboration tools, and cloud-based applications.</p><p>• Troubleshoot and resolve issues within local area networks (LANs) to minimize downtime and disruptions.</p><p>• Perform regular updates and maintenance on SQL Server databases to ensure reliability and security.</p><p>• Collaborate with cross-functional teams to identify and address network and system needs.</p><p>• Document network configurations, changes, and processes for future reference and compliance.</p><p>• Stay up-to-date with emerging technologies and recommend improvements to existing sys</p>
<p>We are seeking an experienced professional to lead and oversee IT operations and ERP systems management. This role involves strategic leadership, hands-on systems expertise, and collaboration with senior stakeholders to ensure seamless technology operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead IT Operations, including Cybersecurity, ERP, IT Project Management, and Business Analysis.</li><li>Develop and execute technology strategies across various domains such as Cybersecurity, Microsoft 365, Server Management, Network Infrastructure, Data Architecture, and Application stacks.</li><li>Oversee company-wide management of the Epicor Kinetic Cloud ERP system, including report writing, updates, and upgrades.</li><li>Support business reporting processes through tools like SSRS/BAQ and other platforms.</li><li>Manage IT budgets, vendor relationships, and contracts for technology equipment and software.</li><li>Direct network system upgrades and maintain agreements with third-party network providers.</li><li>Provide regular updates on technology status, strategic goals, and progress to executive stakeholders.</li><li>Collaborate with senior leadership on IT budgeting, financial oversight, and invoice approvals.</li><li>Ensure system reliability by performing maintenance events after hours as needed.</li></ul><p><br></p>
<p>We are looking for an experienced Database Technology Manager to lead the design, development, and integration of data systems in a manufacturing environment. This role will focus on managing a small team of developers, ensuring seamless data flow between systems, and delivering high-quality analytics solutions. Based in Saint Paul, Minnesota, this position offers the opportunity to work with cutting-edge technologies to support business operations and decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor a team of developers responsible for integrating internal and third-party systems.</p><p>• Organize and delegate development tasks to ensure timely delivery of effective solutions.</p><p>• Oversee the architecture, implementation, and maintenance of the company's DataMart using advanced Azure services.</p><p>• Monitor and optimize data pipelines in Azure Data Factory to guarantee data accuracy and efficiency.</p><p>• Drive integration efforts to ensure consistent and complete financial and operational data.</p><p>• Develop and maintain Power BI dashboards, datasets, and reports to support various business units.</p><p>• Guide automation efforts by creating scripts and utilities using languages such as C#, PowerShell, JavaScript, and Python.</p><p>• Establish and enforce data governance standards, including documentation and quality control processes.</p><p>• Collaborate with IT security teams to maintain data access controls and compliance standards.</p><p>• Partner with business units to translate their needs into technical solutions and provide training on analytics tools. </p>
