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8 results for Technical Support Specialist in Minneapolis, MN

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-06-19T00:00:00Z

Client Support Specialist

Saint Paul, MN
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience. Responsibilities:• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.• Guide new customers through the onboarding process and provide clear updates as they move through service setup.• Review and respond to password reset requests and other support tickets within established response expectations.• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction
2026-06-18T00:00:00Z

Tier II Support Specialist

Minneapolis, MN
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Tier II Support Specialist to join a growing IT software team. This position is ideal for a support specialist with hands-on technical experience who enjoys solving challenging user issues across diverse environments. The role offers the opportunity to build expertise across core infrastructure and end-user technologies while developing toward senior engineering or project-focused work. Responsibilities: • Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service. • Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents. • Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication. • Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks. • Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems. • Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements. • Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution. • Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery.
2026-06-17T00:00:00Z

Litigation Support Specialist

Minneapolis, MN
onsite
Temporary / Contract
28 - 45 USD / Hourly
We are looking for an experienced Litigation Support Specialist to oversee legal technology and discovery operations for a long-term contract opportunity. This role supports litigation teams by coordinating electronic discovery workflows and helping ensure matters move forward efficiently and accurately. The ideal candidate brings strong knowledge of legal support processes and hands-on experience with Relativity. Responsibilities:• Administer and optimize Relativity workspaces, including user access, data organization, search workflows, and review support.• Support the collection, processing, review, and production of electronically stored information while maintaining chain-of-custody standards.• Monitor project progress, identify risks early, and communicate updates, priorities, and recommendations to key stakeholders.• Support quality control procedures for productions, privilege review, and document management to reduce errors and improve consistency.
2026-06-10T00:00:00Z

Help Desk/Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment. Responsibilities: • Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency. • Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware. • Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution. • Assist users with software-related issues, account access needs, and common Microsoft environment support tasks. • Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity. • Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks. • Provide a white-glove customer service experience by communicating clearly and following through on reported issues. • Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office.
2026-06-16T00:00:00Z

Call Center Specialist

Eden Prairie, MN
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a customer-focused and detail-oriented Call Center Specialist to support a team in Bloomington, Minnesota. This contract opportunity is ideal for someone who enjoys assisting customers, handling high call volumes, and contributing to a collaborative team environment. Responsibilities:Answer inbound calls and respond to customer inquiries in a timely mannerProvide accurate information regarding services, processes, and account detailsResolve customer concerns and escalate more complex issues as neededDocument call details and update records in internal systemsFollow established scripts and guidelines while maintaining a natural conversation flowPerform data entry and maintain accurate customer informationCollaborate with team members and other departments to support customer needsMeet performance metrics related to call quality, efficiency, and customer satisfactio
2026-06-05T00:00:00Z

Help Desk Analyst II

Eden Prairie, MN
onsite
Temporary / Contract
28 - 33 USD / Hourly
****100% onsite in Eden Prairie, MN**** Robert Half has a client looking for a Desktop II to join their small onsite desktop team in Eden Prairie, Minnesota. This role is for roughly 6-8 weeks coverage as this team of 3 will have 2 people on leave for that period of time. In this customer-facing role, you will deliver both in-person and remote technical assistance, helping users stay productive by resolving device, software, and access-related issues. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to managing requests in a fast-paced support environment. There are roughly 75 people onsite you'd support directly on tier 1 and 2 issues along with 1,500 global users that have a tier 1 help desk and certain issues the help desk can't resolve would be escalated to you for support.. Responsibilities:• Deliver frontline technical assistance for internal users by handling support requests, diagnosing issues, and resolving desktop, laptop, software, and mobile device problems through remote and onsite support.• Prepare and distribute end-user equipment such as computers and mobile devices, ensuring systems are configured correctly, required applications are installed, and devices are ready for business use.• Investigate and resolve problems involving Windows environments, Microsoft 365 applications, and other enterprise tools while escalating more complex matters to the appropriate technical teams when needed.• Maintain accurate records for incidents, service requests, actions taken, and final resolutions so ticket updates remain current and complete throughout the support lifecycle.• Track technology assets from assignment through return, refresh, and retirement, including staging returned equipment, securely clearing devices, and supporting inventory accuracy.• Support software compliance efforts by verifying licensing during deployment and routine support activities and identifying exceptions for follow-up.• Assist with endpoint administration tasks related to patching, antivirus coverage, and device management platforms by following established operational procedures.• Troubleshoot printers and other office peripherals and partner with network-focused teams when connectivity or infrastructure issues fall outside desktop support scope.• Contribute to team knowledge resources by creating and updating support documentation for recurring issues, common fixes, and standard processes. ANYONE INTERSTED IN THIS SHORT CONTRACT IN EDEN PRAIRIE SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 for more details.
2026-06-18T00:00:00Z

Salesforce Technical Product Owner

Minneapolis, MN
onsite
Temporary / Contract
80 - 85 USD / Hourly
We are looking for a Salesforce Technical Product Owner to lead the direction, delivery, and continuous improvement of enterprise Salesforce solutions. This position will partner closely with business and technical teams to turn strategic goals into practical product plans, prioritized work, and measurable outcomes. The ideal candidate brings strong product ownership experience, a solid grasp of Agile delivery, and the ability to guide complex platform initiatives from concept through release and adoption. Responsibilities:• Shape the product strategy for Salesforce and related enterprise platforms by setting a clear direction and maintaining a forward-looking roadmap.• Convert operational and business objectives into well-defined user stories, technical requirements, and prioritized development work.• Own and refine the product backlog, balancing business value, technical considerations, and delivery timelines when sequencing features and enhancements.• Work with architects, engineers, analysts, and business stakeholders to coordinate priorities, resolve questions, and maintain visibility into upcoming work.• Lead participation in Agile activities such as sprint planning, daily stand-ups, backlog refinement, retrospectives, and release preparation.• Review delivered solutions to confirm they meet expected outcomes, support testing efforts, and promote strong usability and quality standards.• Gather input from stakeholders and end users, analyze feedback trends, and use insights to improve functionality and overall user experience.• Track product performance through meaningful metrics and communicate status, risks, and progress updates to partners and leadership.• Help ensure Salesforce solutions align with governance expectations, data privacy requirements, and established security standards.• Contribute to broader enterprise systems governance efforts and support additional product-related responsibilities as needed.
2026-06-19T00:00:00Z