7 results for Technical Support Specialist in Minneapolis, MN

Sr. IT Support Specialist

Plymouth, MN
onsite
Temporary
30 - 35.97 USD / Hourly
The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems. Responsibilities:• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.• Perform root cause analysis on recurring issues and implement permanent corrective actions.• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.• Create and maintain system documentation, SOPs, and configuration guides for internal use.• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.
2026-03-03T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-03-02T00:00:00Z

Technical Analyst II, Digital

Minnetonka, MN
onsite
Temporary
38 - 42 USD / Hourly
We are looking for a dedicated and experienced Technical Analyst II to join our team in Minnetonka, Minnesota. In this role, you will support digital product initiatives by bridging the gap between business needs and technical solutions. You will play a key role in enhancing our member portal and digital platforms, ensuring seamless functionality and improved user experiences. This is a long-term contract position with the potential to transition to a permanent role, offering an opportunity to contribute to meaningful projects that benefit our members. Responsibilities: • Collaborate with the Digital Product Owner to gather, analyze, and document technical requirements for digital solutions. • Translate business needs into detailed technical specifications, user stories, and acceptance criteria. • Evaluate existing platform architecture to identify areas for improvement in scalability, security, and performance. • Assist in the transition of members to a new portal by documenting current needs, recommending enhancements, and supporting implementation. • Ensure core functionalities, including benefits access, claims viewing, and payment processing, are optimized and integrated seamlessly. • Act as a liaison between product, design, engineering, and business teams to ensure alignment on deliverables. • Support testing, validation, and troubleshooting processes to ensure successful deployment of features. • Identify and address technical dependencies and limitations to mitigate risks during development. • Contribute to quality assurance processes by defining test cases and reviewing deliverables. • Create and maintain comprehensive technical documentation, including workflows, use cases, and integration guides.
2026-02-24T00:00:00Z

Salesforce Technical Analyst

Minneapolis, MN
remote
Contract / Temporary to Hire
33.25 - 40 USD / Hourly
We are looking for a dedicated Salesforce Technical Analyst to join our team. In this position, you will play a pivotal role in supporting a growing retail network by leveraging your technical expertise and problem-solving skills. Your contributions will enhance the interaction between retail teams and homeowners, ensuring seamless operations and continuous improvement. Responsibilities:• Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements.• Utilize ServiceNow and other tools to manage support requests efficiently and accurately.• Collaborate with team members to share knowledge, foster learning, and achieve collective goals.• Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance.• Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges.• Maintain and improve Salesforce Service Cloud functionalities to meet business needs.• Conduct regular system audits and provide recommendations for optimization.• Support the onboarding and training of team members to ensure consistent application usage.• Manage time effectively to prioritize tasks and deliver results in a fast-paced environment.• Assist in the implementation of best practices to enhance the user experience and operational efficiency.
2026-03-05T00:00:00Z

Technology Administrator

Minneapolis, MN
onsite
Permanent
80000 - 130000 USD / Yearly
We are looking for a Technology Administrator to join our team in Minneapolis, Minnesota. This role will focus on enhancing the firm's business development processes through strategic marketing technology solutions and efficient data management practices. Collaborating closely with key stakeholders, you will play a pivotal role in implementing tools, systems, and workflows that align with the firm's commitment to operational excellence and client relationship strategies. Responsibilities: • Configure marketing technology systems in alignment with data governance standards to optimize business workflows and reporting capabilities. • Collaborate with technical teams to troubleshoot issues and develop integrations that ensure accurate and actionable data for users. • Develop and implement processes for capturing and maintaining client, matter, and personnel profiles to support business development efforts. • Lead initiatives to streamline marketing workflows, including tracking opportunities, generating proposals, and managing award submissions. • Establish and enforce data quality standards to enhance the accuracy and reliability of client and matter profiles. • Create and deliver educational materials and training sessions to support user adoption of new tools and best practices. • Coordinate with vendors to address system-related inquiries, resolve issues, and request enhancements. • Participate in industry user groups and initiatives to stay informed on best practices and integrate them into the firm's operations. • Identify inefficiencies in current processes and collaborate with teams to implement improved technology and workflow solutions. • Work closely with cross-functional teams to develop and deploy new tools and systems that align with the firm's strategic goals.
2026-02-24T00:00:00Z