We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.<br><br>Responsibilities:<br>• Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues.<br>• Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices.<br>• Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system.<br>• Escalate unresolved or complex technical problems to senior team members when necessary.<br>• Manage user accounts by provisioning and deprovisioning access as required.<br>• Support remote desktop users to troubleshoot connectivity and performance issues.<br>• Collaborate with team members to ensure consistent and efficient problem-solving processes.<br>• Assist with the setup and maintenance of Apple and Windows devices within the organization.<br>• Utilize expertise in Cisco and Citrix technologies to address network and application issues.
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We are seeking a dynamic and proactive IT Support Specialist to join our team. This individual will serve as the primary point of contact for all IT-related support across the organization, ensuring smooth operations and excellent service delivery.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide technical support to end users in person, over the phone, and via remote access.</li><li>Deliver hands-on support </li><li>Troubleshoot and resolve hardware/software issues or escalate through defined processes.</li><li>Install, configure, and maintain IT and shop floor hardware/software.</li><li>Image and enroll PCs in accordance with corporate standards.</li><li>Perform basic Active Directory administration (e.g., password resets).</li><li>Train end-users on hardware and software usage.</li><li>Set up and onboard new employee PCs.</li><li>Manage Windows security settings and assist with cyber incident remediation.</li><li>Purchase and provision IT supplies and equipment.</li><li>Assist users with local data backups and recovery.</li><li>Participate in IT audits and contribute to compliance efforts.</li><li>Collaborate with cross-functional teams to improve Industry processes.</li><li>Ensure cybersecurity standards are met across Industry systems.</li><li>Stay current with Industry trends and ensure infrastructure compliance.</li><li>Provide “remote hands” support to global and regional Infrastructure and Network Engineers.</li></ul><p><br></p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are looking for an experienced Database Technology Manager to lead the design, development, and integration of data systems in a manufacturing environment. This role will focus on managing a small team of developers, ensuring seamless data flow between systems, and delivering high-quality analytics solutions. Based in Saint Paul, Minnesota, this position offers the opportunity to work with cutting-edge technologies to support business operations and decision-making.</p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor a team of developers responsible for integrating internal and third-party systems.</p><p>• Organize and delegate development tasks to ensure timely delivery of effective solutions.</p><p>• Oversee the architecture, implementation, and maintenance of the company's DataMart using advanced Azure services.</p><p>• Monitor and optimize data pipelines in Azure Data Factory to guarantee data accuracy and efficiency.</p><p>• Drive integration efforts to ensure consistent and complete financial and operational data.</p><p>• Develop and maintain Power BI dashboards, datasets, and reports to support various business units.</p><p>• Guide automation efforts by creating scripts and utilities using languages such as C#, PowerShell, JavaScript, and Python.</p><p>• Establish and enforce data governance standards, including documentation and quality control processes.</p><p>• Collaborate with IT security teams to maintain data access controls and compliance standards.</p><p>• Partner with business units to translate their needs into technical solutions and provide training on analytics tools. </p>
