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2 results for Help Desk in Minneapolis, MN
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25.65 - 27.5 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
- 2026-10-28T00:00:00Z
- St Paul, MN
- onsite
- Temporary / Contract
- 24 - 29 USD / Hourly
- <p>We are looking for an experienced IT support specialist to provide high-touch technical assistance. This position focuses on delivering dependable deskside and remote support, coordinating meeting technology, and ensuring a seamless experience across office and event environments. The role calls for strong judgment, clear communication, and the ability to work across support groups to resolve issues efficiently while maintaining a detail-oriented, service-oriented approach.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive technical assistance for executives and staff, including hardware troubleshooting, software support, installations, and both in-person and remote issue resolution.</p><p>• Set up, monitor, and troubleshoot audio, video, and conferencing tools for meetings, presentations, and special events.</p><p>• Create and refine support procedures and knowledge documentation to improve repeatable solutions and user experience.</p><p>• Investigate recurring technical problems, identify underlying causes, and partner with other IT teams to drive lasting fixes.</p><p>• Provide hands-on support for executive and board meetings at company sites and off-site venues, including preparation and live troubleshooting.</p><p>• Assess meeting spaces and event locations to identify technical risks, readiness gaps, and support needs before executive sessions begin.</p><p>• Support a range of technologies across Windows, macOS, and mobile platforms, along with common business applications such as Microsoft 365.</p><p>• Track incidents and service requests through ticketing tools while working within established service expectations and response commitments.</p>
- 2026-10-31T00:00:00Z