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3 results for Help Desk in Minneapolis, MN
- Maple Lake, MN
- onsite
- Permanent
- 55000 - 65000 USD / Yearly
- <p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.</p><p>• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.</p><p>• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.</p><p>• Address and resolve hardware and software issues through effective troubleshooting strategies.</p><p>• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.</p><p>• Administer Active Directory accounts and permissions, supporting user access control.</p><p>• Assist in managing PC hardware and peripherals, ensuring optimal performance.</p><p>• Deliver exceptional customer service while effectively communicating solutions to users.</p><p>• Document technical procedures and solutions to maintain a knowledge base for the team.</p>
- 2026-03-10T00:00:00Z
- Saint Paul, MN
- onsite
- Temporary
- 25 - 30 USD / Hourly
- <p>We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service.</p><p><br></p><p>Responsibilities:</p><p>• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.</p><p>• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.</p><p>• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.</p><p>• Utilize the Autotask ticketing system to track, document, and manage support cases.</p><p>• Assist with basic networking tasks, requiring a high-level understanding of concepts.</p><p>• Generate reports and extract data to support operational needs.</p><p>• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.</p><p>• Follow established processes and workflows to maintain consistency in support operations.</p><p>• Provide hands-on troubleshooting across a range of IT systems and tools.</p><p>• Collaborate with team members to address escalated issues requiring Level 2/3 support.</p><p><br></p>
- 2026-03-13T00:00:00Z
- Wayzata, MN
- onsite
- Temporary
- 26 - 35 USD / Hourly
- <p>We’re looking for a Desktop Support Analyst who enjoys solving problems, supporting people, and improving how technology is delivered across the organization. This role supports employees globally by ensuring their tools, devices, and systems work reliably so they can stay productive. You’ll be hands-on with end-user support while also contributing to process improvements and small projects.</p><p><strong>What you’ll do</strong></p><p>• Provide day-to-day support for laptops, desktops, peripherals, and end-user software</p><p>• Respond to and manage help desk tickets, keeping users informed through resolution</p><p>• Help administer the ticketing system, including ticket routing and prioritization</p><p>• Support employee onboarding and offboarding, including device setup and workstation readiness</p><p>• Assist with mobile devices, printers, and corporate print services</p><p>• Maintain accurate inventory of IT equipment and supplies</p><p>• Document procedures and help improve support processes and services</p><p>• Partner with vendors, consultants, or contractors on assigned initiatives</p><p>• Support junior team members with technical guidance and best practices</p><p>• Participate in upgrades, changes, or maintenance that may occur outside standard hours</p><p>• Contribute to small projects and support larger, cross-functional initiatives</p><p>• Recommend tools or technologies that improve user experience and efficiency</p><p><strong>What success looks like</strong></p><p>• Users feel supported, informed, and confident in their technology</p><p>• Issues are resolved efficiently with clear communication</p><p>• Processes are documented and continuously improved</p><p>• The IT team is seen as responsive, collaborative, and service-oriented</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
- 2026-03-17T00:00:00Z