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6 results for Help Desk in Minneapolis, MN

Help Desk/Desktop Support Analyst

Saint Paul, MN
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
I am looking for a Service Desk/IT Support Specialist to join a great team. You will be onsite at their corporate office in St. Paul, MN. This person will be the first point of contact for all inbound IT support. You'll troubleshoot issues across Active Directory, VPN, email, remote access, hardware, and user accounts, while escalating more complex issues to Tier 2 and engineering teams. What makes the role different is that the person will also have the opportunity to help build the Service Desk from the ground up. You will work with tools like NinjaOne, Webex Calling, Intune, and Autopilot, help clean up and maintain the knowledge base, improve ticketing processes, and identify opportunities to leverage AI to improve call handling and support workflows.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Edina, MN
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-08-29T00:00:00Z

Desk/Desktop Support Analyst

Northfield, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position focuses on resolving day-to-day hardware, software, device, and service desk issues while helping maintain dependable technology operations. The ideal candidate will bring a customer-focused approach, solid troubleshooting ability, and a commitment to supporting secure and reliable systems. Responsibilities:• Deliver first- and second-level support for desktops, laptops, mobile devices, peripheral equipment, and common business applications.• Respond to service requests and incidents within defined service expectations, ensuring issues are addressed accurately and in a timely manner.• Install, configure, maintain, and troubleshoot user hardware and software for internal staff, providers, and external partners.• Support desktop, mobile, and telecommunication tools to promote stable access and consistent system performance.• Assist with user account administration and directory-based support tasks, including work related to Active Directory environments.• Follow security and compliance standards while supporting technology used in regulated healthcare operations.• Help sustain technical systems that are essential to patient services and daily business functions.• Work with internal teams to recommend and apply improvements that enhance support processes and end-user technology experiences.• Participate in modernization and continuous improvement efforts related to workplace technology and support services.
2026-09-02T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver dependable technical support for employees in a medical devices environment based in Eden Prairie, Minnesota. This Long-term Contract opportunity is ideal for someone who enjoys resolving endpoint, access, and productivity issues across both office-based and remote users while working within Microsoft-focused environments. The role combines hands-on desktop support with administration of core user technologies, helping maintain a secure and efficient workplace experience. Responsibilities: • Resolve technical issues submitted through the support queue, providing timely assistance to employees working onsite and remotely. • Act as an escalation resource for complex desktop, software, device, and account-related problems that require Level 2 support expertise. • Manage Microsoft 365 user administration tasks, including account provisioning, permissions updates, and routine service maintenance. • Support Exchange Online activities such as mailbox administration, license assignment, and troubleshooting email access issues. • Maintain and troubleshoot Windows endpoints across both newer and legacy operating systems to ensure stable day-to-day performance. • Administer user access and policy settings within Active Directory and Group Policy across a multi-domain environment. • Perform device imaging, deployment, replacement, and lifecycle support for desktops, laptops, and mobile hardware. • Configure and support endpoint security and remote connectivity tools, including multi-factor authentication, identity protection, and secure remote access solutions. • Provide support for conference room technology, printers, mobile devices, and other office systems in coordination with broader IT teams. • Monitor alerts and assist with higher-level systems administration coverage when additional operational support is needed.
2026-09-02T00:00:00Z

IT Support Technician

Minneapolis, MN
onsite
Temporary / Contract
25 - 29 USD / Hourly
We are looking for an IT Support Technician to provide reliable technical assistance for employees. This position is ideal for someone who enjoys solving hardware and software issues, supporting end users with professionalism, and helping maintain a stable, efficient technology experience. The role works closely with internal teams and external partners to address support needs, contribute to device management efforts, and assist with technology rollouts in a hybrid work setting. Responsibilities:• Deliver front-line support for computer hardware, software applications, and end-user access issues across business locations and office teams.• Diagnose technical problems, resolve incidents efficiently, and coordinate with internal specialists or third-party vendors when advanced assistance is needed.• Assist with the setup, deployment, replacement, and maintenance of laptops, desktops, peripherals, and related IT equipment throughout the asset lifecycle.• Support implementation activities for software updates, hardware refreshes, new technology rollouts, and audio/visual event needs.• Participate in an after-hours support schedule to help ensure timely assistance outside standard business hours.• Prepare and maintain clear support documentation, including procedures, knowledge articles, user guides, and frequently asked questions.• Work with senior team members to complete minor system or application configuration updates requested by the business.• Provide deskside and remote support with a strong service mindset, maintaining positive communication and a high level of customer care.
2026-08-25T00:00:00Z

Desktop Support/ JOAT

Edina, MN
onsite
Temporary / Contract
30.0865 - 34.837 USD / Hourly
This role is ideal for someone who enjoys being a “jack of all trades” and can step in to provide hands-on end-user support while helping the organization transition MSP services. You’ll work alongside a small IT team, supporting everything from desktop and hardware troubleshooting to Microsoft 365, Entra ID, onboarding/offboarding, account administration, and day-to-day IT operations. This will be onsite 5 days a week in Edina, MN. Responsibilities:• Deliver direct support for desktops, laptops, peripheral devices, and other workplace technology used by employees.• Investigate technical incidents, manage incoming support requests, and drive issues through resolution in a timely manner.• Prepare, install, and troubleshoot workstations, related hardware, and standard business software for end users.• Administer user access, account updates, and routine technology operations across the IT environment.• Create and maintain clear technical documentation while identifying opportunities to streamline support processes.• Work closely with internal teams and external service partners to coordinate activities tied to IT service continuity and operational handoff efforts.• Perform a range of day-to-day IT support and administrative duties to keep business systems running effectively.
2026-08-26T00:00:00Z