<p>I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at 612-429-6736. </p><p><br></p><p>Position Responsibilities:</p><p>• Take initial telephone inquiries and troubleshoot hardware, software, or network problems</p><p>• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly</p><p>• Document all customer interaction with high attention to detail and accuracy</p><p>• Update all tickets according to Service Level Agreements (SLA)</p><p>• Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management</p><p>• Recognize and escalate more difficult problems</p><p>• Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements</p><p>• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy</p><p>• Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.</p><p>• Maintain professional, quality interactions with customers at all times</p><p>• Work as an effective team member with the team, partners and internal staff</p><p>• Other duties as assigned</p><p><br></p><p>What You Bring:</p><p>• Experience in a technical support or customer service role preferred</p><p>• Bachelor’s degree, technical degree or certifications preferred</p><p>• Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies</p><p>• Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware</p><p>• Energetic, self-starting mentality with value placed on integrity</p><p>• Ability to work as an effective team member with the team, partners and internal staff</p><p>• Strong English communication skills, both written and verbal</p><p>• Ability and desire to learn new technologies as mutually defined</p><p>• Ability to prioritize multiple tasks, anticipate situations, and take quick action</p><p>• Typing speed of 40 words per minute or faster</p><p><br></p><p>Physical Demands:</p><p>• This position requires sitting at a computer for extended periods of time and some light lifting as needed</p><p><br></p><p>Work Environment:</p><p>• While performing the duties of this position, the employee will be required to work in a standard office setting</p>
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>We are looking for an IT Employee Experience Leader to take charge of designing and implementing innovative IT service management strategies that enhance employee productivity and satisfaction. In this position, you will oversee IT operations, develop user-focused solutions, and collaborate with global teams to ensure seamless delivery of services. Based in Bloomington, Minnesota, this role is an opportunity to lead efforts that directly impact the efficiency and satisfaction of employees through cutting-edge technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement IT Service Management policies, tools, and processes to improve operational efficiency and user satisfaction.</p><p>• Lead initiatives to enhance end-user experiences, including help desk operations, global IT support coordination, and printing solutions.</p><p>• Act as a liaison between internal IT teams and external service partners, ensuring seamless communication and service consistency.</p><p>• Manage and mentor onsite IT technicians, fostering a collaborative and productive team environment.</p><p>• Design and deploy scalable solutions for major incident management, intake workflows, and lifecycle processes.</p><p>• Engage with business users to gather feedback and refine IT services to better meet their needs.</p><p>• Collaborate with IT leadership to measure and optimize system performance, support services, and technology solutions.</p><p>• Build frameworks to align global IT operations with organizational goals and employee-centric policies.</p><p>• Ensure adherence to best practices and established IT policies across all levels of the organization.</p><p>• Drive strategic planning efforts to address evolving business and operational needs.</p>
<p>***100% onsite Minneapolis, MN. Heated parking provided!***</p><p><br></p><p>Robert Half has a client that is looking for an experienced Systems Administrator to play a key role in modernizing IT infrastructure and enhancing systems across their organization. In this role, you will lead critical initiatives in cloud migration, security improvements, and enterprise software implementation, while collaborating across departments to align technology solutions with business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize hybrid IT environments, including on-premises and cloud systems such as Windows Servers, and Entra ID.</p><p>• Lead the migration from legacy Active Directory systems to Entra ID.</p><p>• Oversee enterprise applications, including Microsoft 365, Mimecast, and Intune, ensuring optimal functionality and user access.</p><p>• Plan and execute SharePoint intranet migration projects, improving architecture and usability.</p><p>• Implement IT service management processes, including asset and configuration management, change management, and user account provisioning.</p><p>• Monitor system performance metrics and ensure stability across infrastructure components.</p><p>• Support and mentor Help Desk staff, assisting with escalated technical issues and providing end-user training.</p><p>• Enhance security measures by enforcing Group Policies, coordinating with 3rd parties for incident response, and maintaining compliance across endpoints and servers.</p><p>• Lead modernization projects such as transitioning endpoint management to Intune and migrating outdated server systems.</p><p>• Collaborate with cross-functional teams to create automation solutions using tools like Power Automate and Power BI.</p><p><br></p><p>ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS</p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>We are seeking a highly skilled Network Engineer to join our growing IT team. This role is critical in ensuring the performance, reliability, and scalability of our network infrastructure. You’ll be the subject matter expert for all things networking—supporting WAN, LAN, VPN, SD-WAN, wireless, and OT networks—while helping with our transition from HP/Aruba to Juniper switching gear.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support all network infrastructure including switches, routers, firewalls, SD-WAN, and wireless systems.</li><li>Troubleshoot and resolve network issues, including poor Wi-Fi performance, across 130+ switches and 100+ access points.</li><li>Provide Tier 3 support and serve as the escalation point for network-related service desk tickets.</li><li>Coordinate with vendors for support, procurement, and implementation of network solutions.</li><li>Lead network deployment projects and maintain thorough documentation.</li><li>Monitor and optimize network performance and capacity planning.</li><li>Support networks and security systems.</li><li>Travel to plant sites as needed for installations and hands-on support.</li><li>Network monitoring and documentation support required</li></ul>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
<p>We are looking for an experienced and resourceful Sr. Desktop Support Analyst to join our team. This role demands deep expertise in Microsoft technologies, strong troubleshooting capabilities, and the ability to work independently while thriving in a collaborative environment. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical support across a diverse range of systems and devices.</p><p><br></p><p><br></p><ul><li>Deliver Tier III technical support for desktops, laptops, mobile devices, monitors, and enterprise applications.</li><li>Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to end users.</li><li>Manage and support Microsoft 365 applications, Teams, and Active Directory environments.</li><li>Perform imaging, deployment, and refresh of computers using tools like Microsoft SCCM.</li><li>Configure, maintain, and support Dell hardware, including warranty-related services.</li><li>Administer mobile device management using platforms such as AirWatch, ensuring seamless integration and performance.</li><li>Provide expert-level support for Windows 11 systems, optimizing performance and compatibility.</li><li>Maintain accurate and up-to-date documentation within the organization’s knowledge base.</li><li>Collaborate with cross-functional teams to identify root causes and implement long-term solutions for recurring technical challenges.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com)</p>
<p>We are looking for an organized and detail-oriented Receptionist to join our client's growing team in Woodbury, Minnesota. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient office environment. This position also involves providing administrative support and assisting with office management tasks to keep operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients, ensuring a friendly and efficient front desk experience.</p><p>• Provide administrative support to the team, including scheduling appointments, managing correspondence, and coordinating meetings.</p><p>• Handle incoming and outgoing mail, deliveries, and packages with accuracy and efficiency.</p><p>• Maintain and organize office and client files in both electronic and physical formats.</p><p>• Perform data entry tasks to ensure accurate record-keeping and information management.</p><p>• Manage office supplies by placing orders and coordinating with vendors as needed.</p><p>• Utilize Microsoft Word and Outlook for correspondence, scheduling, and file organization.</p><p>• Deliver excellent customer service by addressing inquiries and supporting colleagues, clients, and guests.</p><p>• Foster a welcoming and efficient office atmosphere through proactive engagement and support.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in St. Paul, Minnesota. In this long-term contract role, you will play a key part in delivering exceptional service by addressing customer inquiries, processing orders, and promoting company products. If you thrive in a fast-paced environment and enjoy solving problems while building strong relationships, this position offers an excellent opportunity to contribute to our success.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers, technical sales representatives, plant personnel, and freight handlers to ensure smooth communication.</p><p>• Respond promptly to inquiries related to purchase orders, quotations, delivery schedules, and order statuses.</p><p>• Process and verify customer orders for accuracy, completeness, and technical compliance.</p><p>• Coordinate with technical specialists to resolve issues that require additional expertise.</p><p>• Utilize order entry and production systems to create and manage customer orders.</p><p>• Maintain organized records of customer communications, databases, and order-related information.</p><p>• Promote company products and services to proactively solicit new business opportunities.</p><p>• Participate in quality management initiatives to improve processes and service standards.</p><p>• Adhere to all corporate safety protocols and requirements.</p><p>• Perform additional duties as assigned to support the overall customer service function.</p>
<ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person</li><li>Resolve customer inquiries, issues, or complaints promptly and professionally</li><li>Maintain a high level of product or service knowledge to assist customers effectively</li><li>Document customer interactions, transactions, comments, and complaints in internal systems</li><li>Escalate complex issues to the appropriate departments or supervisors as needed</li><li>Follow up with customers to ensure satisfaction and issue resolution</li><li>Process orders, forms, applications, and requests accurately</li><li>Meet performance metrics including response time, customer satisfaction, and resolution rates</li><li>Collaborate with team members and other departments to improve the customer experience</li><li>Stay up to date on company policies, procedures, and promotions</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
<p>We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. <strong>This position will require you to be a resident of Minnesota.</strong> In this Contract-to-Permanent role, you will play a key part in supporting members by addressing inquiries, resolving concerns, and ensuring a seamless experience. This position is ideal for individuals passionate about customer service within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries promptly and professionally, ensuring that their needs are met efficiently.</p><p>• Coordinate transportation bookings and assist members in accessing their benefits.</p><p>• Provide guidance on billing concerns, prescription-related issues, and other health-related inquiries.</p><p>• Triage incoming calls to identify and address priority concerns effectively.</p><p>• Maintain accurate records of interactions and follow established protocols for documentation.</p><p>• Utilize computer systems to manage member information and process requests.</p><p>• Collaborate with team members to ensure consistent and high-quality service delivery.</p><p>• Stay updated on healthcare policies and benefits to offer accurate guidance to members.</p>
<p>We are looking for a dedicated Systems Administrator to provide comprehensive support for the Encompass Loan Origination System. You will be responsible for ensuring the system operates smoothly, addressing user needs, and maintaining data integrity. </p><p><br></p><p>Responsibilities:</p><p>• Offer first-line technical support to Encompass users, resolving system-related inquiries and issues.</p><p>• Manage user accounts, permissions, and roles within the Encompass platform.</p><p>• Maintain and update system templates, forms, and configuration settings to meet operational requirements.</p><p>• Coordinate and support testing processes for system updates, ensuring seamless implementation.</p><p>• Document system changes, updates, and procedures to support training and knowledge sharing.</p><p>• Work closely with teams to ensure compliance with system standards and operational efficiency.</p><p>• Monitor system performance and troubleshoot technical issues as they arise.</p><p>• Collaborate with IT and business teams to enhance system functionality and user experience.</p><p>• Assist in onboarding and training new users on Encompass system features.</p><p>• Provide ongoing recommendations for system improvements based on user feedback and industry trends.</p>
<p>We are looking for a skilled Dispatcher to join our team on a long-term contract basis in Plymouth, Minnesota. This role involves coordinating service requests, managing technician routes, and ensuring customer needs are met efficiently. If you excel in multi-tasking and communication, this is an excellent opportunity to contribute to a dynamic and fast-paced environment. If interested, please call our office today - (952) 473-0442.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily service requests and technician schedules across multiple regions.</p><p>• Monitor service technician routes and address emergency needs with district service managers.</p><p>• Communicate with customers directly to clarify service requirements and exceptions.</p><p>• Utilize auto-routing systems while managing manual scheduling during high-demand periods.</p><p>• Provide occasional support to the service intake team by handling incoming technician calls.</p><p>• Collaborate with technicians and service managers using tools like Teams and Outlook.</p><p>• Maintain accurate records and notes in ticketing systems such as Solomon and Astea.</p><p>• Adapt to new systems and software as required, ensuring seamless transitions.</p><p>• Prioritize tasks effectively to address competing demands, including urgent customer needs.</p><p>• Work efficiently under pressure while interacting with diverse personalities and strong industry professionals.</p>
We are looking for a detail-oriented and personable Receptionist to join our team in Minneapolis, Minnesota. This contract position is ideal for someone who enjoys interacting with people and providing excellent service in a non-profit environment. The role involves assisting visitors and callers while ensuring smooth communication within the organization.<br><br>Responsibilities:<br>• Answer incoming calls and redirect them to appropriate departments, including housing inquiries and tenant maintenance requests.<br>• Welcome guests and visitors, providing assistance or directing them to the appropriate meeting areas.<br>• Assist housing seekers who arrive in person by guiding them to the proper resources or teams.<br>• Coordinate communication between tenants and property managers for maintenance concerns.<br>• Maintain a friendly and detail-oriented demeanor while addressing inquiries and resolving concerns.<br>• Ensure the reception area is organized and presentable at all times.<br>• Schedule and manage appointments for visitors and staff as needed.<br>• Provide general administrative support to the team when required.<br>• Monitor building access and uphold security protocols for visitors and staff.<br>• Offer clear and accurate information about the organization's services to callers and visitors.
<p>Wi-Fi Traveling Support Technician</p><p><br></p><p>In this role, you will be part of a network standardization initiative across the country.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Wi-Fi Coordination</p><ul><li>Support Wi-Fi upgrades and cutovers across multiple sites.</li><li>Weekend coordination may be required if plant schedules conflict.</li><li>Collaborate with local cabling vendors (electricians or low-voltage techs); default to site-preferred vendors, with NDI as backup.</li><li>Work can be done remotely via VPN or on-site.</li><li>Wireless work involves coordination—leveraging predictive analysis and floor plans provided by the company.</li></ul><p>Closet Cleanup </p><ul><li>Partner with cabling vendors to clean up network closets.</li><li>Understand and implement network standards.</li><li>Scan networks before and after cleanup to ensure functionality.</li><li>Collaborate with Plant Engineers for switch management and redesign.</li><li>May involve weekend work and travel; safety gear required for high-voltage areas.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for a highly motivated and personable Receptionist to join our team on a long-term contract basis in Saint Paul, Minnesota. This role is perfect for someone who thrives in a dynamic environment, enjoys interacting with diverse personalities, and has a passion for delivering exceptional first impressions. You will play a key role in ensuring smooth day-to-day operations while collaborating with various departments to support administrative needs.<br><br>Responsibilities:<br>• Welcome visitors and employees with a warm and detail-oriented demeanor, creating a positive first impression.<br>• Manage a multi-line phone system, including answering inbound calls and directing them appropriately.<br>• Provide administrative support to the HR Manager and other team members as needed.<br>• Keep documentation organized and up-to-date using tools like DocuSign, Bluebeam, Adobe, and Microsoft SharePoint.<br>• Maintain and update the SharePoint site to ensure accessibility and accuracy for team members.<br>• Collaborate with colleagues across departments, demonstrating flexibility and a proactive approach.<br>• Assist in scheduling and coordination tasks to support internal operations.<br>• Ensure the reception area remains presentable and welcoming at all times.<br>• Handle incoming and outgoing correspondence efficiently, including emails and physical mail.<br>• Adapt to a dog-friendly workplace environment with ease.
<p>Senior Human Resources Business Partner</p><p>Location: Bloomington, MN (4 days onsite / 1 remote)</p><p>Compensation: $130,000 – $150,000 base + bonus potential (5–10%)</p><p>Industry: Financial Services / Regulated Environment</p><p>Team Size: Org-wide ~2,000 employees</p><p><br></p><p>Position Overview</p><p><br></p><p>We are supporting a high-growth, mission-driven financial services institution in identifying a Senior HR Business Partner (HRBP) to serve as the primary HR leader for their Twin Cities market, supporting a highly visible leadership team and employee base. This is a key hire during a broader transformation and modernization of their HR operating model.</p><p><br></p><p>The role is both strategic and hands-on, ideal for someone energized by building processes in a rapidly growing, regulated environment. This is one of the final pieces in a broader HR team buildout—reporting into a highly collaborative and forward-thinking VP of HRBP, and partnering directly with senior leadership across multiple business lines.</p><p><br></p><p>Why This Role Is Unique</p><ul><li>Build and Anchor HR in the Twin Cities: You’ll be the on-the-ground partner for ~300–500 employees in the Minneapolis market. This is the first fully embedded HRBP in the region, with a growing physical footprint and engaged leadership team.</li><li>Collaborative, Value-Driven Culture: This company prides itself on hiring people-first leaders who want to make an impact in the communities they serve.</li><li>Strategic Growth & Transformation: With a new HR leadership team in place, they’re evolving legacy processes into scalable, people-centered solutions. Your voice will help shape how business partnering is understood and delivered.</li></ul><p><br></p><p>Key Responsibilities</p><p>Strategic Partnership</p><ul><li>Embed yourself with senior leaders in the Minneapolis office to align people strategy with business priorities.</li><li>Drive organizational design conversations, influence talent decisions, and facilitate workforce planning.</li><li>Contribute to change initiatives as the business continues to scale.</li></ul><p>Employee Relations & Compliance</p><ul><li>Act as a trusted advisor in employee relations—leading complex investigations, handling performance issues, and managing accommodations and leaves with empathy and precision.</li><li>Stay ahead of employment law changes; ensure compliance in a regulated industry (ADA, FMLA, EEOC, etc.).</li></ul><p>Coaching & Talent Development</p><ul><li>Guide and support leaders through coaching, feedback conversations, and performance calibration.</li><li>Collaborate with Talent, L& D, and Total Rewards to align people solutions with broader organizational needs.</li></ul><p>Program Buildout</p><ul><li>Help define and optimize scalable, human-centered HR processes across your business units.</li><li>Partner with internal COEs (recruiting, rewards, etc.) to ensure consistency and high-quality execution.</li></ul><p><br></p>
<p>The Sr Accountant is responsible for working with the Accounting Manager and closely with the Project Management function to accurately account for the cost, billing, and profitability of assigned projects. The Sr Accountant will provide Project Managers with accurate financial information.</p><p><br></p><p>Essential Functions</p><p><br></p><p>Primary Responsibilities/Duties</p><p>Maintain project-related records, including contracts, change orders and budgets</p><p>Assist project management with investigation of variances of actual project cost versus budget</p><p>Analyze project budget line items to determine necessary budget change orders</p><p>Regular follow up with project managers on aged change orders</p><p>Review and analyze projected versus actual billings.</p><p>Attend and participate in monthly review meetings with project managers</p><p>Work with the internal Project Management Teams to prepare monthly billings</p><p>Issue monthly progress billings</p><p>Research and resolve problems to ensure timely and accurate billing</p><p>Deposit daily cash receipts and ensure accurate application to outstanding invoices</p><p>Make customer inquiries on past due accounts (phone, email, and tracking)</p><p>Develop and maintain lien documentation on portfolio of current projects</p><p>Work with project managers to reclass miscoded job expenses</p><p>Support Accounts Payable with invoice entry and purchase order matching</p><p>Assist with preparation of monthly Sales & Use Tax reporting</p><p>Issue timely and accurate weekly and monthly reports</p><p>Assist with balance sheet reconciliations</p><p>Assist with annual audit for job related inquiries</p><p>Provide quality customer service to our internal and external customers</p><p>Look for and establish opportunities to streamline and optimize processes</p><p>Provide back up to Accounts Payable</p><p>Other special projects as assigned</p>
<p>We are looking for a friendly and organized Receptionist to join a great law firm in the South Metro, Twin Cities, Minnesota. In this role, you will serve as the first point of contact for visitors and callers, ensuring accurate and efficient communication. Your ability to manage multiple tasks simultaneously will help maintain a smooth and welcoming office environment.</p><p><br></p><p>On-site 5 days/week.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls using a multi-line phone system, providing accurate information and transferring calls as needed.</p><p>• Manage inbound inquiries with attention to detail and efficiency.</p><p>• Maintain a clean and organized reception area to create a welcoming atmosphere.</p><p>• Assist with administrative tasks, such as filing, data entry, and scheduling appointments.</p><p>• Coordinate incoming and outgoing mail and deliveries.</p><p>• Provide support to other departments as required.</p><p>• Ensure office supplies are stocked and organized.</p><p>• Uphold company policies and procedures in all interactions.</p><p>• Address any immediate issues or concerns raised by visitors or staff.</p>
<p>We are looking for an experienced Assistant Controller to join our team where you will provide vital support to the Global Controller, overseeing accounting and cost accounting functions across domestic and international entities. You will play a key role in ensuring financial accuracy, compliance, and effective reporting, while fostering a culture of continuous improvement within the team.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee accounting and cost accounting activities in line with organizational policies, ensuring accurate financial data and reporting.</p><p>• Manage and streamline the monthly close process, identifying opportunities for efficiency and improvement.</p><p>• Maintain accounting system hierarchies to support reporting for multi-entity domestic and global structures.</p><p>• Conduct analytical reviews to identify income statement, balance sheet, and cash flow variances from budgets and prior years.</p><p>• Collaborate on integration, reorganization, and process improvement initiatives.</p><p>• Partner with Legal and Tax teams to create agreements that manage complex intercompany transactions.</p><p>• Recruit, train, and develop team members while fostering a culture of growth and continuous improvement.</p><p>• Ensure compliance with internal control procedures for general accounting, cost accounting, financial reporting, inventory, and manufacturing.</p><p>• Oversee capital expenditure processes, ensuring proper documentation, justification, and depreciation rates.</p><p>• Manage external audits for multiple global entities, ensuring compliance with local accounting standards and regulations.</p>
<p>We are looking for an experienced Epicor Application Specialist to join our team. In this role, you will oversee the implementation, maintenance, and optimization of the Epicor ERP system across our manufacturing operations. The ideal candidate will collaborate with stakeholders to ensure system alignment with business objectives, improve efficiency, and support continuous improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and design business processes within the Epicor ERP system to enhance efficiency and ensure data accuracy across manufacturing, inventory, supply chain, and finance.</p><p>• Configure, maintain, and support various Epicor modules, including manufacturing, inventory management, supply chain, finance, and customer service.</p><p>• Develop and customize BAQs, reports, dashboards, BPMs, and data directives to improve data visibility and system functionality.</p><p>• Facilitate integration and data workflows between Epicor and other business systems to ensure seamless operations.</p><p>• Provide comprehensive training and documentation to end-users on Epicor processes and best practices.</p><p>• Troubleshoot and resolve technical and functional issues related to Epicor ERP, collaborating with IT and business teams.</p><p>• Participate in project teams for new Epicor module rollouts or system upgrades, ensuring smooth implementation and user adoption.</p><p>• Stay informed about Epicor updates and industry trends to recommend system improvements.</p><p>• Support continuous improvement efforts by identifying opportunities for process enhancement and operational efficiency.</p>
<p><strong>Primary Responsibilities:</strong></p><p>· Answer incoming phone calls from customers (i.e. members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)</p><p>· Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller</p><p>· Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers</p><p>· Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems</p><p>· Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues</p><p>· Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance</p><p>· Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner</p><p>· Strong communication skills, empathy</p><p>· Critical thinking skills to problem solve and resolve customer concerns</p><p> </p>
