<p>We are looking for a dedicated Data Entry Clerk to join our client at their different site locations across the Minnesota metro. This long-term contract to hire position involves performing accurate research and efficient data entry tasks. Responsibilities:</p><ul><li>Accurately input and update data into electronic systems and databases.</li><li>Conduct manual and computer-based research to gather relevant information.</li><li>Process and organize data with precision, ensuring compliance with established procedures.</li><li>Generate detailed reports based on collected and processed data.</li><li>Maintain the integrity of electronic records by performing regular reviews and updates.</li><li>Collaborate with team members to ensure smooth task completion.</li><li>Adhere to confidentiality protocols while handling sensitive information.</li><li>Communicate effectively to clarify instructions and resolve any data discrepancies.</li></ul>
<p><strong>Clinical Appeals Representative (Contract — Fully Remote)</strong></p><p>We’re seeking a detail-oriented <strong>Clinical Appeals Representative</strong> to join our team on a contract basis. In this role, you will support key health insurance operations by managing documentation, coordinating with providers, and ensuring appeals and grievances are processed accurately and on time. This is a fully remote opportunity to make a meaningful impact in the healthcare industry while working with a collaborative and mission-driven team.</p><p>W<strong>Key Responsibilities</strong></p><ul><li>Maintain accurate, organized, and up-to-date documentation within designated databases.</li><li>Coordinate with healthcare providers and external partners to obtain required medical records and supporting documentation.</li><li>Process appeals and grievances within established Health Plan timelines (24 hours to 10 days depending on request type).</li><li>Communicate clearly and professionally with all stakeholders to ensure transparency and resolution.</li><li>Support the team in reviewing and resolving complex appeals and grievances.</li><li>Monitor progress, identify bottlenecks, and escalate issues as needed to maintain regulatory compliance.</li><li>Adhere to company policies and procedures while handling confidential medical information.</li><li>Collaborate with team members to drive process improvements and enhance operational efficiency</li></ul>
We are looking for a dedicated Customer Experience Specialist to join our team in St. Louis Park, Minnesota. In this role, you will play a critical part in ensuring smooth communication between vendors and customers while maintaining high standards of service. This is a Contract to permanent position offering a blend of remote and in-office work, with free parking available onsite.<br><br>Responsibilities:<br>• Manage incoming orders from vendors and ensure timely responses to inquiries.<br>• Accurately input customer orders into the system while maintaining attention to detail.<br>• Investigate and resolve discrepancies in customer orders, such as missing or incorrect items.<br>• Collaborate with various departments to troubleshoot delivery issues, including transportation delays and product shortages.<br>• Prepare delivery tickets prior to shipping and confirm receipt of deliveries.<br>• Communicate updates and procedural changes effectively with internal stakeholders.<br>• Address customer concerns promptly, ensuring satisfaction and resolution.<br>• Monitor and revise purchase orders as needed, ensuring accuracy and compliance.<br>• Maintain organized records of customer interactions and order histories for reporting purposes.<br>• Participate in continuous improvement initiatives within the team to enhance customer service processes.
We are looking for an Onsite Chart Retrieval Specialist to join our team in Eden Prairie, Minnesota, for a long-term contract position. In this role, you will play a vital part in supporting healthcare operations by ensuring the efficient retrieval and handling of medical charts. This opportunity is ideal for individuals who thrive in a collaborative environment and are passionate about delivering excellent customer service within the health insurance industry.<br><br>Responsibilities:<br>• Coordinate and execute the retrieval of medical charts from healthcare facilities, ensuring compliance with established protocols.<br>• Communicate effectively with healthcare providers and staff to facilitate chart requests and updates.<br>• Utilize video tools and technology to support remote chart retrieval processes.<br>• Ensure accuracy and confidentiality of patient records during retrieval and transfer.<br>• Maintain detailed documentation of retrieval activities and report progress to management.<br>• Collaborate with team members and other departments to resolve issues related to chart retrieval.<br>• Adhere to all guidelines and regulations related to healthcare information and patient privacy.<br>• Monitor and analyze data using R Code to identify trends and improve operational efficiency.<br>• Provide exceptional customer service to healthcare providers and internal teams.<br>• Support continuous improvement initiatives to streamline chart retrieval processes.
<p>We are looking for a Trust Operations Specialist to join a local team on a contract basis. In this role, you will provide essential operational support to the personal trust business, ensuring smooth account maintenance, reconciliation, and processing tasks. This remote position requires strong attention to detail, excellent communication skills, and a commitment to delivering high-quality service to clients and advisors.</p><p><br></p><p>Responsibilities:</p><p>• Manage trust account operations, including setting up new accounts, processing paperwork, and initiating funding activities.</p><p>• Oversee the closing and de-funding of trust accounts, ensuring all required waivers and releases are properly handled.</p><p>• Address inquiries from clients and advisors, ensuring requests are reviewed and approved according to established procedures.</p><p>• Maintain data integrity for trust accounts by performing quality control checks and reconciliations to support client and advisor relationships.</p><p>• Handle daily cash processing tasks such as entering distributions, resolving errors, and collaborating with internal teams for account reconciliation.</p><p>• Coordinate fee processing activities to ensure accurate and timely handling of related transactions.</p><p>• Support account terminations by managing delivery instructions and properly closing interfaces with relevant systems.</p><p>• Facilitate daily net settlements by monitoring and processing transactions accurately.</p><p>• Communicate effectively with internal and external stakeholders to provide updates and resolve issues.</p><p>• Assist with project support and other tasks related to trust administration as needed.</p>
