We are looking for a Production Support Analyst Associate to join a long-term contract opportunity supporting high-volume financial and operational workflows in Minneapolis, Minnesota. This position is well suited for someone who works accurately under deadlines, enjoys solving process-related issues, and can manage multiple priorities in a collaborative team setting. The role focuses on transaction processing, reporting, and data maintenance while meeting service expectations and quality standards. Candidates should be comfortable working remotely with possible occasional on-site support as business needs require.<br><br>Responsibilities:<br>• Review and complete intake requests involving financial and account-related transactions with a strong focus on accuracy and timeliness.<br>• Enter and update direct deposit details and other sensitive account information within internal systems while maintaining data quality.<br>• Handle returned check and repayment activities by updating consumer records and supporting related payment processing tasks.<br>• Prepare, maintain, and validate Excel files used for operational reporting and transaction processing.<br>• Update employer and consumer account information across spreadsheets and system records according to established procedures.<br>• Organize a high volume of work, adjust priorities as needed, and consistently meet turnaround targets and service level expectations.<br>• Partner closely with team members and stakeholders to resolve issues, clarify requests, and support daily production objectives.<br>• Adapt to shifting assignments, process changes, and peak-period overtime demands while sustaining dependable output.<br>• Use Microsoft Office applications, including Excel, Word, and Outlook, to manage reporting, communications, and scheduling activities.
<p>We are seeking an experienced IFS SME to assess and improve Purchase Order processes within IFS. The client is experiencing challenges with PO closeout activities, manual entry of cost components, and inefficient workflows that require significant back-office intervention.</p><p>This consultant will work directly with business users to document current-state processes, identify root causes, and recommend practical improvements that reduce manual effort and improve operational efficiency.</p><p><strong>Responsibilities</strong></p><ul><li>Review and document current Purchase Order processes within IFS.</li><li>Analyze why POs are not being closed properly and identify process gaps and system usage issues.</li><li>Evaluate manual workflows related to entering cost components and other purchasing transactions.</li><li>Work closely with franchise locations and corporate teams to understand process pain points and handoffs.</li><li>Recommend IFS best practices to streamline PO processing, closeout procedures, and data entry activities.</li><li>Identify opportunities to automate or simplify manual tasks.</li><li>Provide actionable recommendations for improving efficiency, user adoption, and process consistency.</li><li>Advise on potential AI or automation capabilities that could reduce manual work.</li></ul><p><br></p>
<p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented and service-focused <strong>Customer Service Project Assistant</strong> to support a higher education organization on a long-term contract basis. This role is ideal for someone who enjoys helping others, managing administrative processes, and supporting projects that enhance the student, faculty, and staff experience.</p><p>The Customer Service Project Assistant will serve as a key point of contact for inquiries, assist with project coordination, and provide administrative support for initiatives across academic or student-facing departments. The ideal candidate will be highly organized, adaptable, and committed to delivering excellent customer service in a fast-paced educational environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve inquiries from students, faculty, staff, and external stakeholders in a timely and professional manner</li><li>Provide frontline customer service via phone, email, and in person</li><li>Support project coordination, including tracking timelines, updating project documentation, and following up on action items</li><li>Assist with scheduling meetings, preparing materials, and maintaining records and reports</li><li>Monitor shared inboxes and ensure requests are routed appropriately</li><li>Maintain accurate data entry and documentation in internal systems</li><li>Help improve service processes and support departmental initiatives</li><li>Collaborate with cross-functional teams to ensure smooth communication and project execution</li><li>Perform general administrative support duties as needed</li></ul>
<p>We are looking for a Customer Service Representative to support prospective students, applicants, and learners. This Long-term Contract position focuses on delivering a positive first impression through high-volume phone and chat interactions while helping individuals connect with the right resources quickly. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized in a fast-paced, service-driven higher education environment.</p><p><br></p><p>Responsibilities:</p><p>• Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in educational programs.</p><p>• Respond to inbound calls and chat inquiries with professionalism, warmth, and a customer-focused approach.</p><p>• Assess each interaction carefully to identify needs and route individuals to the most appropriate department or team member.</p><p>• Contribute to a range of calling initiatives based on departmental priorities and enrollment support needs.</p><p>• Assist prospects, applicants, and current learners by providing timely guidance and ensuring a smooth service experience.</p><p>• Maintain productivity and accuracy while managing a demanding daily call volume and multiple workstreams.</p><p>• Complete assigned administrative support duties that help the team meet service and outreach goals.</p>
<p>We are looking for an experienced HR integration specialist. This position focuses on building and supporting enterprise integrations centered on Workday as the system of record, with an emphasis on reliable design, technical problem-solving, and secure data exchange. The ideal candidate brings strong hands-on expertise with Workday integration technologies, a solid foundation in software engineering principles, and the ability to resolve complex issues across interconnected platforms.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and maintain integrations connecting Workday with enterprise applications and automation platforms.</p><p>• Create and refine API-based interfaces using Workday web services, REST endpoints, and related integration methods.</p><p>• Investigate failed transactions by reviewing request and response data, identifying root causes, and implementing lasting fixes.</p><p>• Apply sound engineering practices such as input validation, controlled processing logic, retry handling, and detailed logging.</p><p>• Partner with technical teams to support orchestration workflows using tools such as Power Automate and other integration technologies.</p><p>• Ensure integrations align with Workday business processes, approval rules, and system-of-record governance.</p><p>• Monitor data movement across systems to maintain accuracy, sequencing, and auditability.</p><p>• Support implementation and configuration activities tied to secure connectivity, authentication, and interface performance.</p>