<p>Robert Half is seeking a talented, self-driven Customer Service Representative to join a growing organization based in the South West, Minnesota Metro. The Customer Service Representative position is a contract-to-hire opportunity that will start immediately. The Customer Service Representative will be asked to answer incoming customer calls, process and enter orders, problem-solve issues, and communicate effectively with a wide variety of contacts. Job Responsibilities:</p><ul><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information.<br>• Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively.<br>• Collaborate on additional call campaigns based on organizational priorities and needs.<br>• Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day.<br>• Offer a positive and welcoming first impression for inbound callers and online chat inquiries.<br>• Identify the caller’s requirements and ensure seamless transfers to the correct department or team.<br>• Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs.<br>• Share best practices and insights with team members to improve overall customer service.<br>• Perform administrative tasks as assigned, contributing to the smooth operation of the team.
<p><strong>Job Overview:</strong></p><p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
<ul><li>Provide exceptional customer support through inbound and outbound communication channels, including phone, email, and live chat.</li><li>Resolve customer inquiries, complaints, and issues promptly and effectively to ensure high levels of satisfaction.</li><li>Maintain a positive and professional demeanor when interacting with clients and colleagues.</li><li>Update customer accounts and process orders, returns, or adjustments accurately using CRM systems.</li><li>Collaborate with other departments to address complex customer challenges and ensure seamless service delivery.</li><li>Identify opportunities to upsell products or services and educate customers on additional offerings.</li><li>Understand and adhere to company policies, procedures, and quality standards.</li><li>Track and document customer interactions to compile useful data for process improvements and reporting metrics.</li><li>Strive to meet or exceed performance targets in areas such as response time, resolution time, and customer satisfaction scores.</li><li>Adapt to new tools, technologies, and workflows as they evolve in the customer service operation.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Coordinator to join our team in Grandy, Minnesota. In this role, you will play a key part in ensuring smooth financial operations and providing exceptional support to both internal and external stakeholders. This position offers an excellent opportunity to contribute to a dynamic work environment while honing your skills in accounting and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage invoices with accuracy and attention to detail.</p><p>• Perform timely data entry tasks to maintain organized financial records.</p><p>• Coordinate dispatching activities to ensure efficient delivery schedules.</p><p>• Address customer inquiries and resolve issues related to billing and payments.</p><p>• Collaborate with team members to streamline accounting procedures.</p><p>• Verify financial transactions and ensure compliance with company policies.</p><p>• Support month-end and year-end financial reporting activities.</p><p>• Maintain confidentiality of sensitive financial information.</p><p>• Identify and implement process improvements to enhance workflow efficiency.</p><p>• Provide administrative support to the accounting department as needed.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>We currently have a short term contract opening for an intelligent, highly-skilled Receptionist in a growing company. This dynamic opportunity offers a stimulating work environment with fulfilling challenges and is based in the south west, Minnesota region. Are you a motivated self-starter who can handle multiple projects at once? Then this Receptionist position is the opportunity for you. What you get to do every day:</p><ul><li>Manage various office files and provide general office filing support</li><li>Oversee and answer all incoming phone calls</li><li>Order office and kitchen supplies</li><li>Employ strong prioritization skills and a sense of urgency</li><li>Manage various office files and provide general office filing support</li><li>Be a welcoming presence for visitors</li><li>Assist other administrative staff with support overflow work, including word processing, data entry and Internet research tasks</li><li>Arrange, review, and distribute incoming mail according to specified procedures</li></ul>
<p>Vice President/Compliance Officer – Twin Cities Metro Area</p><p>Are you a seasoned compliance professional looking for your next leadership challenge? A leading financial institution in the Twin Cities Metro Area is seeking a <strong>Vice President/Compliance Officer</strong> to take ownership of its compliance programs and drive excellence across regulatory frameworks. This is an outstanding opportunity to align your expertise in banking compliance with a mission-driven organization focused on fostering community engagement and regulatory leadership.</p><p>Key Responsibilities</p><p>· Lead and oversee all aspects of the bank’s compliance programs, ensuring adherence to regulatory requirements, including CRA, ECOA, HMDA, and additional fair lending laws.</p><p>· Develop, refine, and implement compliance strategies, policies, and procedures to stay ahead of changing regulatory landscapes.</p><p>· Serve as the primary liaison with regulatory agencies during examinations, audits, and reviews, addressing findings and implementing corrective action when necessary.</p><p>· Mentor and manage compliance team members, promoting professional development and a culture of accountability.</p><p>· Collaborate with executive and operational teams to ensure alignment of regulatory compliance priorities with overall business objectives.</p><p>· Monitor industry trends and regulatory developments to provide actionable insights and maintain the institution's position as a compliance leader.</p><p>Qualifications</p><p>· 5+ years of experience in compliance, regulatory oversight, or a related role within the financial services industry; relevant legal or regulatory agency experience is highly preferred.</p><p>· Demonstrated expertise in community banking compliance, including strong knowledge of applicable regulations (e.g., CRA, ECOA, HMDA).</p><p>· Proven leadership and management abilities, with at least 2+ years overseeing and mentoring teams to success.</p><p>· Strong analytical, organizational, and communication skills; must be adept at distilling complexity into actionable recommendations.</p><p>· Hands-on experience collaborating with external regulatory bodies and guiding institutions through examinations or audits.</p><p>This is an opportunity to lead meaningful compliance efforts that impact both the bank and the community. Be part of a forward-thinking institution that values diversity, promotes equitable practices, and deeply invests in its employees and the communities it serves.</p><p>If you are interested, please contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or simply click the application link to get started.</p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>In this role, you will oversee the sales process from start to finish, building strong client relationships, managing bids, tracking projects, and delivering exceptional service. This position requires a blend of sales expertise, market insight, and project management skills to drive revenue and foster long-term partnerships.</p><p><br></p><p>Responsibilities:</p><p>• Cultivate and strengthen relationships with existing clients to ensure continued trust and engagement.</p><p>• Act as a knowledgeable advisor by providing clients with tailored product solutions and expertise.</p><p>• Proactively manage client communications to deliver outstanding service and address their needs.</p><p>• Prepare competitive quotes and track project progress to secure new business opportunities.</p><p>• Collaborate effectively with vendors and clients to ensure smooth execution of projects.</p><p>• Analyze market trends and respond strategically to changing industry demands.</p><p>• Promote and present product offerings to clients in a compelling and precise manner.</p><p>• Prospect and develop new relationships using warm leads and existing account lists.</p>
<p>We are partnering with a longstanding & respected non-profit healthcare organization in the SW Metro that is looking to hire a Healthcare Counsel/Privacy Officer to lead healthcare contracting, privacy compliance, and regulatory guidance. This is a hybrid position (3 days in-office/2 days WFH).</p><p><br></p><p><em>The ideal candidate will have 4-7+ years of experience in healthcare law, with a strong background in healthcare contracts, regulatory compliance, and transactional work.</em></p><p><br></p><p>This is a fantastic opportunity to join a mission-driven organization. This person will play a key role in shaping the organization's legal and regulatory landscape while ensuring compliance and best practices in healthcare law.</p><p><br></p><p><u>Key Responsibilities:</u></p><ul><li>Contract Negotiation & Review: Draft, negotiate, and review healthcare contracts, such as provider agreements, service contracts, and medical director agreements.</li><li>Privacy Officer Duties: Oversee HIPAA compliance, conduct training, update policies and procedures, and investigate potential breaches.</li><li>Regulatory Compliance: Counsel the operations team on healthcare regulations and support the development of strategic solutions to ensure ongoing compliance.</li><li>Cross-functional collaboration: Work closely with the VP of Litigation, Risk Management, and Compliance to develop and implement policies; Advise senior management on the legal and business aspects of contracts and operations.</li><li>Litigation & Risk Management: Manage pre-litigation work, collaborate with outside counsel as needed, and advise on legal risks.</li><li>Training & Education: Provide ongoing training for the healthcare team on legal matters, including healthcare regulations and compliance updates.</li></ul><p><br></p>
We are looking for a detail-oriented servicing representative to join our team in New Brighton, Minnesota, on a Contract basis with the opportunity to go permanent. This position will play a key role in supporting the Bankruptcy and Loss Mitigation operations. The ideal candidate will have experience in mortgage servicing, strong organizational skills, and the ability to collaborate with various stakeholders. <br> Responsibilities: • Coordinate tasks related to loan modifications, repayment plans, forbearances, and property inspections. • Manage Bankruptcy and Loss Mitigation processes while adhering to investor guidelines for USDA, Freddie Mac, and other insurers. • Process claims audits and payments accurately and efficiently. • Utilize financial portals • Collaborate with legal counsel, vendors, and management staff to ensure smooth operations. • Maintain compliance with Bankruptcy Code and other relevant regulations. • Perform administrative duties to support the Servicing Department, ensuring timely and accurate results. • Provide accounting support for mortgage banking activities and servicing functions. • Review and reconcile invoices related to foreclosure and loss mitigation claims. • Assist in process improvement initiatives to enhance operational efficiency.
<p>B2B Collections Specialist</p><p>Robert Half is looking for an experienced B2B collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance professional as a part of a growing team, contact us today. This contract position is estimated to be a 8-12 month opportunity located in St. Paul, Minnesota.</p><p> </p><p>Our B2B Collections Specialist would have the following responsibilities:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<ul><li>Greet and welcome visitors and clients in a professional and friendly manner, creating a positive first impression.</li><li>Answer, screen, and direct incoming phone calls using a multi-line phone system, taking detailed messages when necessary.</li><li>Maintain the reception area, ensuring it is clean, organized, and presentable for visitors and staff.</li><li>Manage the scheduling and coordination of appointments, meetings, and conference room reservations.</li><li>Assist with general administrative tasks such as data entry, filing, and handling correspondence.</li><li>Receive and sort incoming mail and deliveries and ensure outgoing mail is prepared for shipment.</li><li>Provide accurate information to visitors, clients, and employees about company services, events, or processes as needed.</li><li>Collaborate with team members to ensure seamless communication and efficient front desk operations.</li><li>Monitor and restock office supplies in the reception area or alert relevant departments about necessary orders.</li><li>Maintain confidentiality and adhere to company policies, particularly when handling sensitive or proprietary information.</li></ul><p><br></p>
<p>We are looking for a friendly and organized Receptionist to join a great law firm in the South Metro, Twin Cities, Minnesota. In this role, you will serve as the first point of contact for visitors and callers, ensuring accurate and efficient communication. Your ability to manage multiple tasks simultaneously will help maintain a smooth and welcoming office environment.</p><p><br></p><p>On-site 5 days/week.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls using a multi-line phone system, providing accurate information and transferring calls as needed.</p><p>• Manage inbound inquiries with attention to detail and efficiency.</p><p>• Maintain a clean and organized reception area to create a welcoming atmosphere.</p><p>• Assist with administrative tasks, such as filing, data entry, and scheduling appointments.</p><p>• Coordinate incoming and outgoing mail and deliveries.</p><p>• Provide support to other departments as required.</p><p>• Ensure office supplies are stocked and organized.</p><p>• Uphold company policies and procedures in all interactions.</p><p>• Address any immediate issues or concerns raised by visitors or staff.</p>
We are looking for a detail-oriented and proactive Collections Specialist to join our services team in Minneapolis, Minnesota. This role is centered on delivering exceptional client service while managing financial processes and ensuring the efficient handling of accounts receivable. The ideal candidate will thrive in a collaborative environment and possess strong organizational and analytical skills.<br><br>Responsibilities:<br>• Conduct credit evaluations for new client intake and secure approval for credit relationships.<br>• Develop and implement monitoring systems and generate detailed reports for accounts receivable and client financial data.<br>• Collaborate with attorneys to assess accounts receivable and establish tailored action plans for each client.<br>• Document collection efforts and follow-up activities in the firm's accounting system.<br>• Process discounted accounts receivable transactions in compliance with established policies.<br>• Prepare and distribute monthly accounts receivable statements and client communication regarding collections.<br>• Provide regular updates on financial statuses to office leadership and partners.<br>• Investigate unallocated credits or payments and coordinate resolutions for accurate account reconciliation.<br>• Manage routine reviews and resolutions of dormant trust accounts to ensure compliance.<br>• Process client refunds by preparing necessary approvals and submitting them to accounts payable.
<p>We are looking for a dedicated Collections Specialist to join our team in Bloomington, Minnesota. In this long-term contract role, you will play a vital part in managing customer accounts and ensuring timely collection of payments while maintaining positive relationships with clients. This position offers an excellent opportunity to utilize your expertise in business-to-business collections.</p><p><br></p><p>Responsibilities:</p><p>• Analyze customer accounts to identify overdue balances and initiate effective collection strategies.</p><p>• Communicate payment terms, account statuses, and repayment plans clearly and professionally to clients.</p><p>• Accurately document customer interactions, payment agreements, and account updates in company systems.</p><p>• Resolve customer disputes and inquiries regarding account balances in a timely and efficient manner.</p><p>• Collaborate with internal departments, such as billing and accounting, to address discrepancies and escalate complex issues.</p><p>• Meet and exceed individual collection goals while adhering to company policies and guidelines.</p><p>• Follow up on payment commitments to ensure compliance and monitor accounts for potential further action.</p><p>• Foster positive relationships with clients to encourage timely payments while maintaining goodwill.</p><p>• Stay informed about relevant legal and regulatory requirements pertaining to collections practices.</p>
We are looking for a detail-oriented and welcoming Receptionist to join our team on a long-term contract basis. Based in Minneapolis, Minnesota, this role involves creating a positive first impression for visitors and ensuring smooth communication within the organization. If you have excellent organizational skills and enjoy interacting with people, we encourage you to apply.<br><br>Responsibilities:<br>• Greet and assist visitors in a friendly and detail-oriented manner as they arrive at the office.<br>• Maintain the reception area to ensure it is tidy and organized at all times.<br>• Answer incoming calls promptly, directing them to the appropriate departments or individuals.<br>• Provide administrative support, including managing schedules and handling correspondence.<br>• Monitor office supplies and coordinate replenishment when necessary.<br>• Handle inquiries from clients and staff, ensuring accurate information is provided.<br>• Utilize Microsoft Office Suite to create and manage documents, spreadsheets, and presentations.<br>• Collaborate with team members to ensure smooth day-to-day operations.<br>• Assist with scheduling meetings and preparing meeting spaces as needed.<br>• Uphold confidentiality and security standards in all interactions and tasks.
<p>We are looking for a skilled Business Systems Analyst to join our team on a long-term contract based in Minneapolis, Minnesota. This position focuses on vendor management system support, data analysis, and process optimization to enhance workforce management. The ideal candidate will bring global expertise, strong analytical skills, and a collaborative mindset to support system updates, reporting, training, and stakeholder engagement.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and ensure the accuracy of data within the vendor management system.</p><p>• Troubleshoot and resolve system issues while escalating complex problems appropriately.</p><p>• Analyze system data to identify trends, enhance vendor performance, and improve compliance.</p><p>• Develop and maintain actionable dashboards and reports to monitor key workforce metrics.</p><p>• Provide training and support to users on system functionality and best practices.</p><p>• Facilitate vendor setup and integration with financial systems for global locations.</p><p>• Collaborate with vendors and resource managers to manage updates and provide system support.</p><p>• Conduct audits to ensure data integrity and compliance within the system.</p><p>• Recommend and implement process improvements to streamline workflows and increase efficiency.</p><p>• Validate invoices and assist in resolving discrepancies to ensure accurate payment processing.</p>
