<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Saint Paul, Minnesota. In this role, you will play a key part in ensuring excellent customer experiences by addressing inquiries, resolving issues, and providing support across various platforms. This is an exciting opportunity to contribute to the hospitality industry while utilizing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle customer inquiries using a Salesforce-based case management system to ensure timely and accurate resolutions.<br>• Collaborate with internal teams to research and address a wide range of member and audience concerns.<br>• Stay informed about company policies, procedures, and applicable regulations to provide accurate information.<br>• Assist customers in accessing media content through smart speaker platforms such as Google Home, Apple Home Pod, and Amazon Alexa.<br>• Deliver exceptional service through both inbound and outbound calls, ensuring customer satisfaction.<br>• Manage order entries efficiently while maintaining accuracy and thoroughness.<br>• Provide guidance and support to customers navigating technical or content-related challenges.<br>• Maintain clear and precise communication during all interactions.<br>• Work to meet or exceed customer service performance metrics and standards.
<p>We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Blaine, Minnesota. This role involves data entry of patient and product information.</p><p><strong>Responsibilities:</strong></p><ul><li>Receive and process patient orders from facility partners, including capturing patient data, product information, and shipping addresses.</li><li>Enter confidential details into our system to create accurate and secure patient records.</li><li>Forward completed orders to the billing team.</li><li>Maintain and update Excel spreadsheets for order tracking and reporting.</li><li>Monitor the system for order shipping status and send timely updates (10–50 texts daily) to patients, leveraging Elevate for text communication.</li><li>Ensure orders are processed and updated in the system within same or next day.</li><li>Collaborate closely with other internal teams to guarantee accuracy and seamless workflow.</li></ul><p><br></p>
<p>We are seeking a dedicated Spanish Bilingual Customer Service Representative to join our growing team. The successful candidate will assist patients in English and Spanish, handle inquiries and scheduling, and ensure the highest level of service and compliance.</p><p><br></p><ul><li>Deliver exceptional customer service via phone, email, and chat in both English and Spanish.</li><li>Assist patients and healthcare clients with inquiries, appointment scheduling, billing questions, and insurance verification.</li><li>Accurately document interactions and maintain detailed records in the CRM and/or Electronic Health Record (EHR) systems.</li><li>Process orders, claims, and account updates in compliance with HIPAA and company policies.</li><li>Collaborate with internal teams (clinical staff, billing, insurance) to resolve complex issues.</li><li>Translate and interpret healthcare-related information between English and Spanish as needed.</li><li>Maintain up-to-date knowledge of healthcare services, insurance plans, and regulatory requirements.</li><li>Meet or exceed performance metrics, including response time, patient satisfaction, and quality standards.</li></ul>
<p>Customer Service Specialist – Job Description</p><p>Essential Job Duties:</p><ul><li>Manage the end-to-end order life cycle using current enterprise resource planning (ERP) software.</li><li>Support sales and business development initiatives through accurate order, billing, and quoting processes.</li><li>Resolve billing issues and respond to customer inquiries in a timely manner.</li><li>Prepare and send quotes to customers and prospective clients.</li><li>Troubleshoot and resolve product or service concerns, expediting or escalating as needed to ensure prompt solutions.</li><li>Provide clear and accurate product or service information to existing and potential customers.</li><li>Maintain records of all customer interactions, process customer accounts, and update records as necessary.</li><li>Acquire and demonstrate a strong understanding of the company’s products and services.</li><li>Manage tasks related to price lists, credits, debits, and freight disputes.</li><li>Communicate effectively with internal teams—including sales, accounts receivable, production, quality, and shipping—to meet customer requirements and resolve complaints.</li><li>Notify customers proactively of any manufacturing delays affecting ship dates.</li></ul>
We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will be responsible for providing exceptional support to patients and healthcare staff, ensuring accurate order processing and timely follow-ups. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Handle incoming calls from patients and case managers, averaging between 20 to 40 daily.<br>• Accurately input and process orders using the designated order system.<br>• Conduct follow-ups on orders that encounter delays or issues.<br>• Verify benefit eligibility by reviewing fee schedules.<br>• Submit and process authorization requests with insurance providers.<br>• Collaborate with management to align career goals and development.<br>• Provide clear and thorough communication to patients regarding billing and insurance details.<br>• Assist patients with inquiries related to durable medical equipment (DME) orders.<br>• Maintain detailed and organized records of interactions and transactions.
<p>We are looking for a contract to to hire, dedicated and detail-oriented Member Services Representative to join our team in St. Paul, Minnesota. This role involves delivering excellent customer experiences in a fast-paced call center environment. As part of a long-term contract position, you will play a vital role in assisting customers and maintaining high service standards.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries efficiently and courteously, ensuring customer satisfaction.</p><p>• Provide accurate information about services and resolve issues in a timely manner.</p><p>• Utilize computer systems to document customer interactions and update records.</p><p>• Maintain high typing accuracy to meet operational requirements.</p><p>• Collaborate with team members to improve service delivery and share best practices.</p><p>• Adapt to a fast-paced work environment while managing multiple tasks simultaneously.</p><p>• Uphold company policies and procedures in all customer interactions.</p><p>• Assist with escalated concerns, ensuring proper resolution and follow-up.</p><p>• Monitor and report customer feedback to help identify areas for improvement.</p>
<p>We are seeking a dedicated Spanish Bilingual Call Center Representative to join our growing team. The successful candidate will handle inbound and outbound calls, assist customers in both English and Spanish, address inquiries, manage scheduling, and provide accurate information while maintaining a high standard of professionalism, service quality, and compliance with company policies.</p><p><br></p><ul><li>Handle inbound and outbound calls in both English and Spanish, providing exceptional customer service.</li><li>Assist customers with product inquiries, troubleshooting, and order processing.</li><li>Document all interactions accurately in CRM systems.</li><li>Communicate technical information clearly and effectively to diverse audiences.</li><li>Support customers with warranty, returns, and product replacement processes.</li><li>Collaborate with internal teams to resolve complex issues promptly.</li><li>Maintain compliance with company policies and industry regulations.</li></ul>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p><strong>Join an industry leader!</strong> Our manufacturing client is seeking a highly skilled <strong>Litigation Paralegal</strong> to transition to an exciting <strong>in-house role</strong>. You will be a crucial part of the legal team, managing complex matters and contributing directly to business success.</p><p><br></p><p>Responsibilities:</p><p>• Manage claims and lawsuits related to specific business units or product lines, gaining expertise in particular areas.</p><p>• Collaborate with internal teams to gather necessary information and provide updates on litigation progress.</p><p>• Partner with insurance providers and adjustors to address claims effectively.</p><p>• Collect, analyze, and organize internal and external documents required for legal proceedings.</p><p>• Coordinate with outside counsel, witnesses, and experts while aligning with the Legal Manager and Assistant General Counsel.</p><p>• Negotiate settlements and prepare relevant documentation, such as response letters, agreements, and releases.</p><p>• Draft responses to inquiries from federal, state, and local agencies.</p><p>• Assist with various legal projects based on the department's needs.</p><p>• Maintain meticulous records and ensure compliance with legal standards.</p><p>• Support the litigation team in trial preparation and case management activities.</p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
We are looking for a detail-oriented Client Support Specialist to join our team in Saint Paul, Minnesota. In this role, you will play a crucial part in providing exceptional customer service, handling inbound and outbound communications, and resolving technical issues efficiently. This is a long-term contract position, offering the opportunity to work both remotely and on-site in a hybrid schedule.<br><br>Responsibilities:<br>• Respond promptly and accurately to customer inquiries, including setting up new users and terminating access for former employees.<br>• Provide updates and support to newly referred customers during their onboarding process.<br>• Address support requests, including password resets and technical issues, ensuring timely resolutions.<br>• Analyze data from calls and tickets to identify trends and recommend improvements to support processes.<br>• Utilize Microsoft Excel to manage data entry and maintain accurate records.<br>• Collaborate with team members to ensure customer satisfaction and efficient service delivery.<br>• Maintain professionalism and confidentiality when handling sensitive information.<br>• Assist in managing and resolving support tickets, demonstrating problem-solving abilities.<br>• Communicate effectively with customers and stakeholders to address concerns and provide solutions.
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p><strong>Job Title: Account Coordinator</strong></p><p><strong>Position Overview:</strong></p><p>The Account Coordinator will work closely with both the sales and account management teams to support the end-to-end client lifecycle, including opportunity creation and finalization in the CRM, assisting with proposal preparation, and processing purchase and change orders. This role requires a strong understanding of administrative tasks in sales operations and the ability to ensure seamless workflow across accounts.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist in creating, managing, and closing opportunities within the CRM system.</li><li>Support proposal development, including gathering required documentation and coordinating input from relevant teams.</li><li>Process purchase orders and change orders, ensuring all documentation meets company and client requirements.</li><li>Maintain accurate client and account records; update CRM and internal systems regularly.</li><li>Collaborate cross-functionally with sales, account managers, and other support teams to deliver timely and high-quality client service.</li><li>Monitor the status of active projects and communicate updates to stakeholders as needed.</li><li>Prepare and track various sales documentation, reports, and correspondence.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Demonstrated experience in an administrative, sales support, or account coordination role.</li><li>Strong organizational and communication skills, with an ability to manage multiple tasks and deadlines.</li><li>Familiarity with CRM platforms (e.g., Salesforce, HubSpot, or similar) is preferred.</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) or equivalent productivity tools.</li><li>Attention to detail and problem-solving mindset.</li><li>Ability to work effectively in a fast-paced, team-oriented environment.</li></ul>
<p>We are looking for a dedicated Service Coordinator to join our team in Saint Paul, Minnesota. This contract to permanent position offers an opportunity to play a vital role in providing outstanding customer service and operational support. The ideal candidate will have excellent organizational skills and a proactive approach to managing service schedules and administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Generate service purchase orders and oversee emergency service orders, including dispatch and follow-up.</p><p>• Coordinate with city officials to manage service permits, schedule inspections, and maintain accurate permit logs.</p><p>• Upload necessary reports to municipal and third-party platforms.</p><p>• Collaborate with field personnel, fitters, and project managers to ensure timely dispatch of jobs and effective communication.</p><p>• Process weekly payroll and ensure compliance with established procedures.</p><p>• Organize resources for service jobs, including ordering equipment, scheduling subcontractors, and obtaining purchase orders.</p><p>• Support the prioritization of service calls by working closely with the Service Management team.</p><p>• Handle invoices in alignment with standard billing practices and assist with miscellaneous administrative tasks as needed.</p><p>• Maintain the service scheduling board and facilitate seamless communication between teams.</p>
<p>We are seeking an organized and efficient Client Services Coordinator to join our client’s team in St. Louis Park, MN. This long-term contract role provides essential support to a high-performing commercial real estate brokerage team, where accuracy, professionalism, and attention to detail are critical. The ideal candidate will manage core administrative responsibilities, coordinate documentation, and project tasks, and contribute to marketing and client-facing deliverables. This position plays a key role in ensuring seamless day-to-day operations and delivering exceptional service to both internal teams and external clients. </p><p><strong>Administration </strong></p><p>• Provide comprehensive administrative support, including preparing expense reports and coordinating travel arrangements. </p><p>• Schedule and coordinate meetings, appointments, and team activities.</p><p> • Manage multiple tasks and projects simultaneously for various team members.</p><p> • Maintain and manage databases across multiple target populations.</p><p> • Prioritize, track, and follow through on key action items.</p><p> • Support general office operations including file management, distributing marketing materials, maintaining office organization, processing invoices, and drafting correspondence. </p><p>• Provide reception coverage and assist with answering incoming calls as needed. </p><p><strong>Marketing Support </strong></p><p>• Assist in executing marketing campaigns, including scheduling, maintaining mailing lists, and generating campaign reports. </p><p>• Prepare business content for proposals, presentations, and digital platforms. </p><p>• Create presentation materials such as charts, graphs, and Excel worksheets. </p><p>• Write and edit documents with attention to grammar, clarity, and detail oriented layout. </p><p>• Conduct competitor research and compile market data. </p><p><strong>Client Support </strong></p><p>• Liaise with clients to coordinate information, schedule meetings, and collect required documentation. </p><p>• Support a variety of client-related requests and ensure timely follow-up. </p><p>• Perform additional duties and special projects as assigned.</p>
We are looking for a dedicated Front Desk Coordinator to join our team in Saint Paul, Minnesota. This contract position is an excellent opportunity to contribute to a non-profit organization by providing exceptional administrative and customer service support. The ideal candidate will be organized, detail oriented, and skilled at managing multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet and assist visitors and walk-ins, ensuring a welcoming and detail oriented atmosphere.<br>• Operate and manage a multi-line phone system, including answering inbound calls and directing them appropriately.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing mail for delivery.<br>• Maintain accurate paper filing systems to ensure easy access to important documents.<br>• Provide concierge services, addressing inquiries and assisting with general needs.<br>• Support administrative tasks by utilizing Microsoft 365 Enterprise tools effectively.<br>• Coordinate with team members to ensure smooth communication and workflow.<br>• Manage switchboard operations efficiently, handling 1-10 phone lines.<br>• Ensure the front desk area remains organized and presentable at all times.<br>• Assist with additional clerical duties as needed to support the organization.
<p><strong>Supply Chain Business Analyst (Contract)</strong></p><p><strong>Location: </strong>Minneapolis, MN (remote potential) </p><p><strong>Contract Length:</strong> 52 weeks</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Supply Chain Business Analyst</strong> who thrives in a fast-paced, data‑driven environment. In this role, you will focus on life‑cycle management activities, inventory transfers, and asset placement across multiple product lines. You will work cross‑functionally with Field Inventory, Marketing, Sales, Demand Planning, and Operations to streamline inventory usage and ensure accurate representation of assets within ERP systems.</p><p>This position requires a strategic mindset, strong analytical abilities, and a passion for optimizing supply chain performance. Over time, the role will expand to support activities across both legacy systems and product portfolios.</p><p><br></p><p><strong>Who You Are</strong></p><p><strong>Strategic Thinker:</strong> You enjoy analyzing data and trends to support forecasting, planning, budgeting, and reporting.</p><p><strong>Data Manager:</strong> You excel at compiling, organizing, and consolidating large volumes of data.</p><p><strong>Analytical Problem Solver:</strong> You go beyond addressing symptoms to identify root causes, evaluate solutions, and recommend improvements that prevent future issues.</p><p><br></p><p><strong>What You Will Do</strong></p><ul><li>Manage life cycle activities, including inventory transfers and product transitions.</li><li>Build collaborative relationships with branches, hubs, and sales representatives to coordinate retrieval of end-of-life products.</li><li>Evaluate cannibalization patterns between existing product lines and new system introductions, anticipating shifts in inventory usage.</li><li>Partner with Field Inventory teams to ensure accurate asset placement and clean-up of inventory records within ERP systems.</li><li>Work cross‑functionally with Marketing, Sales, Demand Planning, and Field Operations to improve customer service levels and support a more efficient, profitable supply chain.</li><li>Support product pullbacks and coordinate launch forecasts in collaboration with Demand Planning and Marketing.</li><li>Analyze, track, and communicate kit movement, targeting, and related supply chain activities.</li><li>Provide data-driven recommendations to support better supply chain decision-making.</li><li>Prepare analytical updates and progress reports for use in scheduled business reviews.</li><li>Highlight slow-moving inventory, incomplete transfers, and current field placements.</li><li>Partner with regional and field offices to source underutilized assets.</li><li>Review inventory turns and recommend adjustments to stock levels.</li><li>Supply leadership with data to support or deny requests for par level changes and expired product replacements.</li></ul>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist guests, employees, vendors, and clients in a professional and friendly manner, both in English and Spanish.</li><li>Answer, screen, and direct incoming phone calls, responding to inquiries and providing information in both languages.</li><li>Manage visitor sign-ins, issue badges, and maintain security protocols for the front desk.</li><li>Handle correspondence, deliveries, and mail distribution.</li><li>Support scheduling of conference rooms and manage calendars as needed.</li><li>Perform general clerical duties, including filing, data entry, scanning, and photocopying.</li><li>Maintain a neat and organized reception area.</li><li>Assist with special projects and ad hoc administrative support, as assigned.</li></ul>
<p>We’re seeking a dynamic Director of Legal Support Services to lead and elevate the operational backbone of a growing law firm. This strategic leader will oversee managers responsible for Legal Administrative Assistants, Paralegals, Office Leaders, and Work Product Support teams—ensuring exceptional client service, operational efficiency, and high-quality work product across multiple offices.</p><p><br></p><p>This is a high-impact role reporting to the Chief HR Officer and partnering closely with senior leadership. If you thrive on building strong teams, driving process improvements, and shaping the future of legal support services, this opportunity is for you.</p><p><br></p><p>What You’ll Do</p><ul><li>Lead & Inspire: Provide strategic direction and day-to-day guidance to managers across diverse legal support functions.</li><li>Drive Excellence: Establish performance standards and foster a client-centric culture.</li><li>Shape Strategy: Develop and execute goals aligned with firm-wide objectives, including talent strategy and operational efficiency.</li><li>Champion Innovation: Implement technology solutions and process improvements to enhance workflows and scalability.</li><li>Develop Talent: Recruit, coach, and retain top-tier leaders while building career progression frameworks.</li></ul><p><br></p><p><br></p>
<p>Are you looking for a rewarding remote role in healthcare administration? This <strong>Clinical Appeals Representative</strong> position offers the opportunity to make a meaningful impact while working from the comfort of your home. As a <strong>Clinical Appeals Representative</strong>, you will play a key role in managing the intake and processing of grievances and potential quality of care issues on behalf of Health Plan members. This full-time role runs Monday through Friday, 0800–1630, with training held during the same hours. Interviews will be conducted via Microsoft Teams.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for Health Plan member grievances and internally identified potential quality of care issues (PQI).</li><li>Coordinate the receipt and initial processing of grievances, including data entry, medical record requests, and follow-up activities.</li><li>Maintain accurate and timely documentation in relevant databases.</li><li>Communicate and coordinate with provider offices and other stakeholders to ensure required documentation is obtained within specified timelines (ranging from 24 hours to 10 days).</li><li>Monitor and manage turnaround times (TATs) in accordance with Health Plan requirements.</li><li>Ensure quality and compliance standards are met throughout the appeals process.</li></ul>
<p>We are looking for an experienced Billing Representative to join a remote team. In this role, you will play a vital part in ensuring accurate and timely billing processes, contributing to the financial stability of the organization. This is a short-term contract position offering the opportunity to collaborate with a diverse team while advancing your career in the healthcare industry.</p><p><br></p><p>Responsibilities:</p><ul><li>Prepare, review, submit, and resubmit professional and facility claims to Medicare, Medicare Advantage (Managed Care), Medicaid, Medicaid Managed Care, and other commercial and third-party payers in accordance with payer-specific billing guidelines.</li><li>Analyze claim denials, rejections, and underpayments; identify errors; implement corrective actions; and route issues to appropriate internal departments to ensure timely and accurate resolution.</li><li>Perform root cause analysis of claim rejections and denials, track trends by payer, service line, and billed services, and provide feedback to support process improvement.</li><li>Collaborate with clinical, coding, registration, and other internal and external departments to validate demographic, insurance, authorization, and coding accuracy, including updates related to CPT, HCPCS, and ICD-10 changes.</li><li>Accurately document claim research, resolution actions, and follow-up steps within billing and account management systems.</li><li>Maintain strict compliance with hospital policies, federal and state regulations, payer requirements, and HIPAA privacy standards at all times.</li><li>Meet or exceed established productivity and performance metrics by effectively managing assigned work queues and daily workloads.</li><li>Meet or exceed quality standards by ensuring claims are submitted clean, accurate, and complete.</li><li>Respond promptly and professionally to billing-related inquiries and email requests to support timely account resolution.</li><li>Perform additional revenue cycle and billing-related duties as assigned.</li></ul>
We are looking for an experienced Chief Financial Officer (CFO) to lead and oversee financial and operational strategies for a growing organization. This long-term contract position is based in Minneapolis, Minnesota, and offers a unique opportunity to drive organizational alignment, optimize business processes, and strengthen financial systems. As a key member of the leadership team, the CFO will play a pivotal role in shaping the company’s future while ensuring efficient and scalable operations.<br><br>Responsibilities:<br>• Establish and lead the organization’s financial function, providing strategic guidance and operational management during a period of growth.<br>• Oversee back-office and corporate service departments, including Finance, HR, IT, and Legal, with a focus on enhancing Finance and HR efficiency.<br>• Implement frameworks such as the Entrepreneurial Operating System (EOS) to improve operational clarity and support scalable business initiatives.<br>• Develop strategies for financial systems architecture, including optimization of accounting systems like QuickBooks Online and advanced Excel-based cash flow forecasting.<br>• Identify and implement process improvements, introducing controls, automation, and streamlined procedures across business functions.<br>• Partner with executive leadership to refine the company’s vision and ensure the infrastructure supports long-term business objectives.<br>• Lead financial planning and budgeting processes, ensuring accurate projections and effective cost management.<br>• Support capital strategy development, debt management, and potential M& A activities to align with growth goals.<br>• Ensure compliance with financial regulations and audit practices while managing risk and statutory reporting.<br>• Drive organizational change by aligning leadership and fostering a culture of collaboration and accountability.
We are looking for a dynamic and results-oriented Business Development Officer to drive growth through strategic partnerships and innovative solutions. This role focuses on expanding business opportunities, fostering collaboration, and creating impactful strategies that support the organization's mission. The ideal candidate will excel in building relationships and leading initiatives that enhance community development and financial solutions.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities to support organizational growth and strategic objectives.<br>• Develop and maintain partnerships with key stakeholders, including community organizations, financial institutions, and investors.<br>• Lead initiatives to increase the flow of capital and resources, ensuring alignment with the organization's mission.<br>• Collaborate with internal teams to design and implement impactful programs and projects.<br>• Facilitate complex negotiations and agreements to secure funding and expand organizational reach.<br>• Conduct market research and analysis to identify trends and opportunities in community development finance.<br>• Create and execute strategies to enhance fundraising and grant-writing efforts.<br>• Represent the organization at industry events, conferences, and meetings to build visibility and connections.<br>• Manage multiple projects simultaneously, ensuring timely execution and measurable outcomes.<br>• Travel as needed to engage partners and support organizational goals.
<p> </p><p>We are looking for an experienced Billing Representative to join our team. In this role, you will play a vital part in ensuring accurate and timely billing processes, contributing to the financial stability of the organization. This is a short-term contract position offering the opportunity to collaborate with a diverse team while advancing your career in the healthcare industry.</p><p> </p><p>Responsibilities:</p><p>• Prepare and submit claims to various insurance payers, including Medicare, Medicaid, and commercial providers, ensuring accuracy and compliance.</p><p>• Investigate rejected claims, identify root causes, and implement corrective actions to resolve issues efficiently.</p><p>• Monitor and analyze claim rejection trends to improve processes and reduce recurrence across payers and service areas.</p><p>• Coordinate with internal teams and external entities to validate billing information and implement necessary coding updates.</p><p>• Maintain detailed records of claim investigations, resolutions, and follow-up activities to ensure transparency and accountability.</p><p>• Adhere to organizational compliance standards and industry regulations in all billing activities.</p><p>• Achieve or exceed daily production and quality metrics by managing worklists effectively.</p><p>• Participate in additional assigned tasks and responsibilities as needed to support departmental goals.</p>
