<p>IT Systems Administrator opening to support and maintain core infrastructure technologies. This individual will serve as a key technical resource responsible for systems administration, infrastructure support, user access management, technology projects, and escalated troubleshooting. The ideal candidate is hands-on, customer-focused, and passionate about improving the reliability, security, and performance of IT systems.</p><p>What You'll Do</p><p>• Administer and support Windows Server environments, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, DNS, DHCP, and Group Policy.</p><p>• Serve as an escalation point for complex technical issues and provide advanced support for infrastructure and end-user technologies.</p><p>• Monitor system health, performance, and availability while proactively identifying and resolving issues.</p><p>• Plan and execute upgrades, patching, and lifecycle management activities for servers, endpoints, and infrastructure components.</p><p>• Manage user accounts, permissions, and access controls across enterprise systems.</p><p>• Support backup, disaster recovery, and business continuity processes.</p><p>• Participate in technology deployments, infrastructure projects, and system integrations.</p><p>• Partner with cybersecurity and business stakeholders to maintain secure and reliable IT operations.</p><p>• Create and maintain technical documentation, asset inventories, and operational procedures.</p><p><br></p><p>Interested candidates should contact Sally at 612.249.0254 or sally.lander@roberthalf(com).</p>
<p>We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.</p><p>• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.</p><p>• Guide new customers through the onboarding process and provide clear updates as they move through service setup.</p><p>• Review and respond to password reset requests and other support tickets within established response expectations.</p><p>• Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.</p><p>• Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.</p><p>• Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.</p><p>• Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction</p>
<p><strong>Job Summary</strong></p><p>We are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, products, or services</li><li>Maintain accurate customer records and update information in CRM systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Process returns, refunds, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure issues are resolved</li><li>Meet individual and team performance goals for response time, quality, and customer satisfaction</li></ul><p><br></p>
<p>Position Summary</p><p>We are seeking a customer-focused and professional <strong>Customer Service Representative</strong> to join our team. The ideal candidate is passionate about delivering exceptional service, resolving customer inquiries efficiently, and building positive relationships with customers. This role serves as a key point of contact for customers and plays an important role in maintaining customer satisfaction and loyalty.</p><p>Key Responsibilities</p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and issues in a timely and empathetic manner.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Document customer interactions and maintain records in the company’s customer relationship management (CRM) system.</li><li>Process orders, returns, exchanges, and account updates as needed.</li><li>Collaborate with internal teams to ensure customer concerns are addressed effectively.</li><li>Follow established service standards and company policies.</li><li>Identify opportunities to improve customer experiences and provide feedback to management.</li><li>Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.</li></ul><p><br></p>
We are looking for an organized Administrative Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment.<br><br>Responsibilities:<br>• Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners.<br>• Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes.<br>• Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files.<br>• Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded.<br>• Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections.<br>• Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows.<br>• Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations.<br>• Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards.
<p>We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul><p><br></p>
We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment.<br><br>Responsibilities:<br>• Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services.<br>• Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression.<br>• Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member.<br>• Participate in a variety of communication campaigns based on organizational priorities and changing business needs.<br>• Manage a fast-paced daily workload that may include a large number of calls while maintaining accuracy, efficiency, and service quality.<br>• Provide timely support to prospective students, current applicants, and learners by addressing questions and helping them navigate next steps.<br>• Complete assigned administrative support duties and maintain organized, accurate records related to customer interactions.<br>• Collaborate with team members by sharing effective service approaches and contributing to consistent customer support practices.
<p>Position Summary</p><p>We are seeking a highly organized and detail-oriented <strong>Human Resources Administrator</strong> to support the daily operations of our Human Resources department. This role is responsible for maintaining employee records, assisting with recruitment and onboarding activities, coordinating HR programs, and ensuring compliance with company policies and employment regulations. The ideal candidate is professional, confidential, and committed to providing exceptional support to employees and leadership.</p><p><br></p><p>Key Responsibilities</p><ul><li>Maintain accurate and confidential employee personnel files and HR records.</li><li>Assist with recruitment activities, including posting job openings, scheduling interviews, and communicating with candidates.</li><li>Coordinate new hire onboarding, orientation, and employment documentation.</li><li>Process employee status changes, including promotions, transfers, and terminations.</li><li>Support benefits administration, enrollment, and employee inquiries.</li><li>Maintain HR databases and ensure data accuracy and compliance.</li><li>Assist in preparing HR reports, metrics, and workforce analytics.</li><li>Coordinate employee training and development programs.</li><li>Support employee engagement initiatives and company events.</li><li>Ensure compliance with federal, state, and local employment laws and company policies.</li><li>Respond to employee questions regarding policies, procedures, and benefits.</li><li>Provide administrative support to HR leadership and assist with special projects as assigned.</li></ul><p><br></p>