<p>We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service.</p><p><br></p><p>Responsibilities:</p><p>• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.</p><p>• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.</p><p>• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.</p><p>• Utilize the Autotask ticketing system to track, document, and manage support cases.</p><p>• Assist with basic networking tasks, requiring a high-level understanding of concepts.</p><p>• Generate reports and extract data to support operational needs.</p><p>• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.</p><p>• Follow established processes and workflows to maintain consistency in support operations.</p><p>• Provide hands-on troubleshooting across a range of IT systems and tools.</p><p>• Collaborate with team members to address escalated issues requiring Level 2/3 support.</p><p><br></p>
<p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
<p>We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.</p><p>• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.</p><p>• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.</p><p>• Address and resolve hardware and software issues through effective troubleshooting strategies.</p><p>• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.</p><p>• Administer Active Directory accounts and permissions, supporting user access control.</p><p>• Assist in managing PC hardware and peripherals, ensuring optimal performance.</p><p>• Deliver exceptional customer service while effectively communicating solutions to users.</p><p>• Document technical procedures and solutions to maintain a knowledge base for the team.</p>
We are looking for an experienced Software Developer with a strong background in full-stack development to join our team in Fridley, Minnesota. This role involves designing and maintaining both front-end user interfaces and back-end systems, ensuring seamless functionality and user experiences. As a Contract to permanent position, this opportunity offers a pathway for long-term collaboration within the manufacturing industry.<br><br>Responsibilities:<br>• Develop and maintain robust back-end systems, including database management and API integration.<br>• Create and optimize front-end user interfaces to ensure a smooth and intuitive user experience.<br>• Document software processes, workflows, and systems to improve clarity and future usability.<br>• Collaborate with cross-functional teams to identify and implement software solutions that align with business needs.<br>• Utilize expertise in ASP.NET and .NET frameworks to develop scalable and efficient applications.<br>• Manage and enhance APIs to ensure reliable data exchange across platforms.<br>• Perform troubleshooting and debugging to resolve software issues promptly.<br>• Apply knowledge of Microsoft SQL to maintain and optimize database performance.<br>• Support system operations by integrating software tools and features as required.<br>• Contribute to software development projects with attention to detail and quality assurance.
<p>The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.</p><p>• Perform root cause analysis on recurring issues and implement permanent corrective actions.</p><p>• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.</p><p>• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.</p><p>• Create and maintain system documentation, SOPs, and configuration guides for internal use.</p><p>• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.</p><p>• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.</p>