We are looking for a skilled Help Desk Analyst II to join our team in Lake Bluff, Illinois. In this role, you will provide technical support and solutions to ensure seamless operations for end-users. You will be responsible for addressing a variety of IT challenges and delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and resolve technical issues reported by users.<br>• Troubleshoot and resolve hardware and software problems, including those related to Microsoft Windows 10 and Office 365.<br>• Manage and maintain user accounts and permissions in Active Directory.<br>• Provide guidance and support to users experiencing difficulties with desktop applications and systems.<br>• Document solutions and maintain accurate records of issues and resolutions.<br>• Collaborate with team members to identify opportunities for process improvement and enhance user experience.<br>• Perform routine system checks to ensure optimal performance and security.<br>• Educate users on best practices for utilizing technology resources.<br>• Escalate complex issues to higher-level support when necessary.<br>• Stay updated on industry trends and advancements to provide informed recommendations.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
What you will do:<br>• Provide day-to-day operational support for enterprise network infrastructure, including switches, routers, firewalls, and VPNs<br>• Manage and support Azure network components such as VNets, NSGs, Application Gateways, Azure Firewall, and ExpressRoute<br>• Monitor and troubleshoot network performance issues across both on-prem and Azure environments<br>• Assist with configuration, deployment, and maintenance of network hardware and cloud-based networking tools<br>• Ensure secure connectivity between on-premises infrastructure and Azure cloud services<br>• Participate in knowledge transfer sessions with internal IT teams<br>• Document existing network architecture (including Azure components) and provide recommendations for optimization<br>• Collaborate with infrastructure and security teams to ensure compliance, security, and resiliency<br>• Support network changes, upgrades, and patching activities as required<br><br><br><br>What you will need:<br>• 5+ years of experience as a Network Engineer or similar role<br>• Strong understanding of TCP/IP, LAN/WAN, DNS, DHCP, VLANs, routing protocols (e.g., BGP, OSPF), IPsec VPN, and VPN technologies<br>• Hands-on experience with the combination of the following technologies:<br>o Network Equipment: Cisco and Juniper switches, routers, and firewalls<br>o Cloud Networking: Azure Virtual Networks, ExpressRoute, Azure Firewall, Application Gateway NSGs<br>o Virtualization & Infrastructure: VMware, Pure Storage systems, Windows, Linux, DUO<br>o Security and Endpoint Management: Sentinel One<br>o Implementing and testing disaster recovery procedures<br>o VPN and Remote Access Solutions: Ivanti<br>• Proven experience working with Azure networking services:<br>o Virtual Networks (VNets), Subnets, and Peering<br>o Network Security Groups (NSGs) and Azure Firewalls<br>o Azure ExpressRoute and/or VPN Gateway<br>o Load Balancers and Application Gateways<br>• Experience with Azure Portal, ARM templates, or Terraform for network provisioning is a plus<br>• Familiarity with monitoring and diagnostics tools such as Azure Monitor, Network Watcher, and Wireshark<br>• Strong analytical, documentation, and communication skills
<p>Robert Half is seeking a skilled Systems Engineer to join our team and play a key role in designing, optimizing, and managing our hybrid infrastructure. This position will focus on ensuring secure, high-performing application hosting environments across both Azure cloud and on-premise data centers.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Design, implement, and optimize application hosting solutions in Azure and on-premises environments.</li><li>Evaluate infrastructure for security risks and recommend hardening measures.</li><li>Manage virtualization and Windows performance tuning.</li><li>Lead Active Directory domain consolidations.</li><li>Collaborate with developers and DBAs to integrate application security and address vulnerabilities.</li><li>Automate hosting, storage, and maintenance tasks using scripting tools.</li><li>Participate in disaster recovery and site recovery planning.</li><li>Support equipment lifecycle management and refresh cycles.</li><li>Monitor systems, manage alerts, and provide on-call support as part of a rotation.</li><li>Work with network and software engineering teams to restore services and resolve issues.</li><li>Contribute to IT operations and cross-functional projects as needed.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Strong experience with Azure and hybrid cloud infrastructure.</li><li>Expertise in Windows optimization, virtualization, and Active Directory.</li><li>Knowledge of security best practices and application security protocols.</li><li>Proficiency with scripting and automation tools.</li><li>Experience in disaster recovery planning and systems monitoring.</li><li>Excellent collaboration and troubleshooting skills.</li></ul><p><br></p>
We are looking for a dedicated Systems Administrator to join our team in Pleasant Prairie, Wisconsin. In this Contract-to-Permanent position, you will oversee and maintain a multi-location network and telecommunications infrastructure, ensuring seamless connectivity, security, and optimal performance. This role offers an opportunity to collaborate with a dynamic team while supporting end-users and managing critical IT systems.<br><br>Responsibilities:<br>• Monitor, maintain, and optimize network performance to ensure uninterrupted access across multiple locations.<br>• Diagnose hardware issues and coordinate with vendors for timely repairs or replacements.<br>• Develop and implement solutions to enhance network security, efficiency, and cost-effectiveness.<br>• Provide Tier 3 technical support for IT and telephony networks, ensuring timely resolution of issues in compliance with service level agreements.<br>• Manage user access rights and network server backups to maintain data security and disaster recovery readiness.<br>• Install, configure, and upgrade computer hardware and software as required.<br>• Troubleshoot network-related issues and assist end-users with hardware and software challenges.<br>• Ensure compliance with software licensing requirements for all organizational applications.<br>• Document and adhere to established network management procedures, contributing to process improvements.<br>• Collaborate on the evaluation and integration of new technologies to enhance system operations.
We are looking for a skilled Systems Administrator to join our team in Glendale, Wisconsin, on a Contract to permanent basis. In this role, you will be responsible for maintaining and optimizing IT systems, ensuring seamless network operations, and troubleshooting hardware and software issues. The ideal candidate will bring extensive hands-on experience and a proactive approach to managing system health and resolving technical challenges.<br><br>Responsibilities:<br>• Monitor server and workstation performance, including disk space, memory usage, system logs, backups, and security measures.<br>• Configure, install, and troubleshoot hardware and software components, including drivers, peripherals, and user customizations.<br>• Diagnose and resolve network connectivity issues, routing errors, and name resolution problems.<br>• Administer user accounts, mailboxes, group policies, printers, and network security tasks.<br>• Support the help desk by resolving escalated technical issues and providing guidance to team members.<br>• Collaborate with higher-level engineers to set up, analyze, and repair server infrastructure devices.<br>• Ensure optimal functioning of critical IT systems to prevent service interruptions.<br>• Transport and handle IT equipment as needed for installations and repairs.<br>• Integrate mission-critical devices into client networks effectively.
