We are looking for a Senior Customer Service Representative to join our team in Hartford, Wisconsin. In this Contract to permanent position, you will play a pivotal role in managing customer service operations and ensuring seamless order processing. This role requires a proactive individual with strong organizational skills and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Oversee customer service and order management tasks, ensuring timely and accurate processing.<br>• Utilize NetSuite CRM to track and manage customer orders, maintaining detailed records.<br>• Coordinate shipments with trucking companies, warehouses, and suppliers to ensure efficient delivery.<br>• Communicate with customers regarding order updates, delivery schedules, and product availability.<br>• Provide support for quoting and sales administration needs, particularly for industrial clients.<br>• Maintain accurate documentation related to orders, inventory management, and logistics.<br>• Assist in planning logistics and coordinating freight operations to optimize efficiency.<br>• Identify opportunities for workflow improvements and contribute to enhancing operational processes.<br>• Manage administrative functions, including office operations and coordination of documentation.
<p>We are looking for a dedicated Customer Service Representative for a Germantown, WI area organization. In this role, you will play a key part in delivering exceptional service while managing various administrative tasks related to benefits administration. This position requires strong communication skills and a detail-oriented approach to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide prompt and attentive customer support, addressing inquiries and resolving issues efficiently.</p><p>• Process and manage order entries, ensuring accuracy and timeliness.</p><p>• Utilize SAP software to maintain and update records, ensuring data integrity.</p><p>• Collaborate with internal teams to streamline workflows and improve customer satisfaction.</p><p>• Track and manage customer accounts, ensuring all information is up-to-date.</p><p>• Assist with administrative tasks related to benefits management and documentation.</p><p>• Identify opportunities to enhance service delivery and implement improvements.</p><p>• Maintain compliance with company policies and procedures while managing sensitive information.</p><p>• Monitor and report on customer feedback to support continuous improvement.</p><p>• Ensure all communications align with the company's standards and values.</p>
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.