We are looking for a skilled Payroll & Accounting Clerk to join our team on a Contract to permanent basis in Milwaukee, Wisconsin. In this role, you will manage essential financial functions, ensuring accuracy and compliance in payroll, accounts payable, and accounts receivable processes. This position offers the opportunity to contribute to a dynamic organization while working part-time, with a schedule of 25-30 hours per week.<br><br>Responsibilities:<br>• Process payroll from start to finish, ensuring compliance with wage laws and accurate benefit deductions.<br>• Maintain employee records related to payroll and benefits, ensuring confidentiality and accuracy.<br>• Handle accounts payable tasks, including invoice processing, vendor communication, and reconciliation of ledgers.<br>• Manage accounts receivable by tracking payments, posting transactions, and preparing financial reports.<br>• Reconcile bank statements to ensure accurate financial reporting and resolve discrepancies.<br>• Collaborate with team members to address financial queries and provide support as needed.<br>• Prepare and file necessary tax documents such as W9s and 1099s.<br>• Assist in maintaining compliance with accounting standards and company policies.<br>• Utilize Google Suite to organize and manage financial data and documentation.<br>• Support other bookkeeping tasks to ensure smooth financial operations.
We are looking for a dedicated and detail-oriented Receptionist to join our team in Milwaukee, Wisconsin. In this long-term contract position, you will serve as the first point of contact for visitors and callers, ensuring exceptional customer service and efficient administrative support. If you are detail-oriented and thrive in a dynamic environment, this role is an excellent opportunity to showcase your organizational and communication skills.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate departments or staff members.<br>• Answer and manage a multi-line phone system, providing accurate information about the organization’s services and departments.<br>• Maintain a clean and organized reception area to uphold a welcoming image.<br>• Assist with administrative tasks such as scheduling appointments, managing records, and handling correspondence.<br>• Organize and file documents to ensure easy access to important information.<br>• Process data entry tasks with accuracy and attention to detail.<br>• Coordinate email communication and respond promptly to inquiries.<br>• Support the team by utilizing Microsoft Office tools, including Word, Excel, and Outlook.<br>• Handle scheduling responsibilities to ensure smooth operations.<br>• Foster positive interactions with visitors, callers, and team members through excellent interpersonal skills.
We are looking for a meticulous and organized Data Entry Specialist to join our team in New Berlin, Wisconsin. In this Contract-to-permanent position, you will play a vital role in managing and maintaining accurate customer contract pricing data to ensure smooth business operations. The ideal candidate will have strong proficiency in Microsoft Excel and Word, excellent attention to detail, and the ability to follow precise instructions.<br><br>Responsibilities:<br>• Input customer contract pricing data into designated systems with accuracy and efficiency.<br>• Review and update contract pricing documentation regularly to ensure consistency and correctness.<br>• Collaborate with team members to enhance and streamline documentation processes.<br>• Follow detailed instructions for data entry tasks while maintaining a high level of precision.<br>• Organize and analyze data using Microsoft Excel, creating clear and actionable presentations.<br>• Uphold data integrity and confidentiality in all tasks.<br>• Generate reports and summaries using Microsoft Word and Excel as required.<br>• Resolve data entry discrepancies and troubleshoot issues promptly.<br>• Support other administrative duties, including file organization and scanning, as assigned.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. As a key contributor to our organization’s long-term success, you will play a pivotal role in delivering exceptional customer experiences and ensuring clients receive significant value from our services. This is a Contract-to-Permanent position, ideal for professionals passionate about customer advocacy and creating elite experiences.<br><br>Responsibilities:<br>• Serve as a proactive and empowered customer success agent for individual clients or end-user channels.<br>• Achieve daily call targets of 85 calls while maintaining high-quality interactions.<br>• Act as a customer advocate, personalizing the experience to minimize effort and maximize satisfaction.<br>• Independently identify and resolve customer concerns by providing timely and effective solutions.<br>• Utilize troubleshooting skills and self-help tools to address technical issues efficiently.<br>• Maintain a strong understanding of company products and services to provide informed support.<br>• Collaborate across departments to ensure inquiries are resolved with a one-call resolution approach.<br>• Uphold a sense of urgency and professionalism in every interaction to consistently exceed customer expectations.<br>• Track and document customer interactions accurately using data entry tools and systems.
We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.<br><br>Responsibilities:<br>• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.<br>• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.<br>• Personalize customer interactions to minimize effort and ensure a seamless experience.<br>• Analyze and resolve customer issues independently, offering timely and effective solutions.<br>• Troubleshoot technical challenges using self-help tools and resources.<br>• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.<br>• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.<br>• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.<br>• Deliver elite experiences to customers by consistently exceeding expectations.
<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Menomonee Falls, Wisconsin. In this long-term contract role, you will play a critical part in managing customer orders, ensuring seamless communication, and delivering exceptional service. If you thrive in a manufacturing environment and excel in order management, this position offers an excellent opportunity to contribute to a dynamic and collaborative team.<br><br>Responsibilities:<br>• Accurately input customer orders into the system while verifying all details for accuracy and completeness.<br>• Resolve order discrepancies and exceptions, such as pricing or validation issues, with efficiency.<br>• Address customer inquiries and complaints promptly, maintaining a high level of professionalism.<br>• Maintain organized and accurate records of orders, including purchase orders and confirmations.<br>• Collaborate with internal teams such as sales, logistics, and finance to ensure smooth order processing.<br>• Monitor orders for credits, cancellations, and revisions, ensuring timely updates.<br>• Follow established policies and procedures outlined in standard operating processes and documentation.<br>• Provide exceptional support to customers by fostering positive interactions and ensuring satisfaction.<br>• Assist in improving customer service workflows and identifying areas for optimization.
