We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
<p>We are looking for an experienced ERP Integration Manager to lead and optimize enterprise-wide reporting and analytics systems in Oconomowoc, Wisconsin. In this role, you will collaborate across multiple departments, including Finance, Supply Chain, and Manufacturing, to implement data-driven solutions that strengthen decision-making and operational efficiency. Your ability to bridge communication between business stakeholders and technical teams will be essential in driving successful outcomes. <strong>This role is a direct hire opportunity and requires a full onsite schedule, and no visa-sponsorship is offered at this time. </strong></p><p><br></p><p>Responsibilities:</p><p>• Develop and execute strategies for enterprise-wide ERP analytics and reporting that align with organizational goals.</p><p>• Lead initiatives involving predictive and prescriptive analytics, incorporating advanced technologies like AI.</p><p>• Optimize and manage ERP systems to enhance real-time analytics, forecasting, and automation capabilities.</p><p>• Collaborate with stakeholders to translate business needs into actionable insights using tools such as Tableau.</p><p>• Oversee training programs to enhance user proficiency with ERP analytics tools and methodologies.</p><p>• Manage vendor and consultant relationships to ensure productive engagements that meet strategic objectives.</p><p>• Drive decision-making processes in matrix environments by coordinating efforts across multiple teams.</p><p>• Troubleshoot and resolve hardware and software issues related to ERP systems.</p><p>• Ensure the security and reliability of IT systems, including implementing backup and disaster recovery protocols.</p><p>• Monitor and maintain servers, networks, and firewalls to ensure a seamless IT infrastructure.</p>
We are looking for a detail-oriented Maintenance Storeroom Coordinator to join our team in New Berlin, Wisconsin. In this role, you will oversee the efficient management of the maintenance storeroom, ensuring seamless coordination of inventory, purchasing, and distribution activities. This Contract to permanent position offers an opportunity to grow within a dynamic manufacturing environment while contributing to the success of maintenance and engineering operations.<br><br>Responsibilities:<br>• Oversee the daily operations of the maintenance storeroom, ensuring organization and accessibility of inventory.<br>• Coordinate and manage purchasing activities for maintenance and engineering needs, including quoting, receiving, and staging materials.<br>• Maintain an accurate database of inventoried parts, ensuring consistency in part numbers, descriptions, and locations.<br>• Collaborate with technicians, supervisors, and engineers to identify and maintain critical inventory for equipment and assets.<br>• Facilitate expedited requests for parts to minimize production downtime and maintain operational efficiency.<br>• Build and nurture relationships with key suppliers to ensure reliable sourcing and cost-effective solutions.<br>• Monitor and manage vendor-managed inventory systems related to maintenance and engineering functions.<br>• Generate and present financial and operational reports to management, offering insights into storeroom performance.<br>• Lead initiatives to improve storeroom processes, identify alternate suppliers, and implement cost-saving measures.<br>• Ensure compliance with cleanliness and safety standards within the storeroom and related areas.
