We are looking for a dedicated Customer Service Representative to join our team in Waukesha, Wisconsin. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and processing orders efficiently. This is an excellent opportunity to contribute to the success of a non-profit organization while showcasing your communication and problem-solving skills.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and provide prompt resolutions to their concerns.<br>• Process customer orders accurately while maintaining attention to detail.<br>• Collaborate with other team members to ensure seamless communication and customer service delivery.<br>• Manage both inbound and outbound calls, addressing customer needs effectively.<br>• Maintain accurate records of customer interactions and transactions.<br>• Provide product and service information to customers in a clear and concise manner.<br>• Resolve complaints and escalate issues when necessary to ensure customer satisfaction.<br>• Prioritize tasks to meet performance metrics and deadlines.<br>• Continuously improve knowledge of company policies and procedures to enhance service quality.<br>• Support the team in achieving customer service goals and objectives.
We are looking for a dedicated Customer Service Representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a Contract to long-term position, offering an opportunity to transition into a lasting role.<br><br>Responsibilities:<br>• Process order receipts and confirmations for retail, corporate, and wholesale customers.<br>• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.<br>• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.<br>• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.<br>• Manage donation requests and set up new customer profiles in the database.<br>• Perform filing and maintain organization for front desk and reception duties.<br>• Monitor aged receivables on a weekly basis to ensure timely follow-up.<br>• Generate monthly customer statements and prepare salesperson commission reports.<br>• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.<br>• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.
<p>We are looking for a dedicated Customer Service Representative for a Menomonee Falls, WI area organization. You will play a key role in ensuring smooth communication with clients, processing orders efficiently, and maintaining high standards of service. This position is ideal for someone who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries promptly and professionally, ensuring their needs are met with clarity and efficiency.</p><p>• Process and manage incoming orders, ensuring accuracy and timely entry into the system.</p><p>• Prepare and provide detailed quotes to clients, addressing any questions or concerns regarding pricing or specifications.</p><p>• Collaborate with internal teams to ensure customer satisfaction and resolve any issues that may arise.</p><p>• Maintain accurate records of customer interactions and transactions for reference and reporting purposes.</p><p>• Monitor order progress and communicate updates to clients as needed.</p><p>• Identify opportunities to improve customer service processes and contribute to enhancing overall client satisfaction.</p><p>• Handle complaints or concerns with empathy and professionalism, aiming to find effective resolutions.</p><p>• Stay informed about company products and services to offer accurate guidance and support.</p>
<p><br></p><ul><li>At the time of production (location 13), The Billing Support Specialist III will create the SOC in Foundation and email it to the appropriate sales rep (designated), the CSR, and the CBG group mailbox to begin the invoicing cycle.</li><li>At the time of the first shipment, the Billing Support Specialist III will review the SOC, Foundation Job Review (FJR), and all related files for completeness and accuracy to determine readiness to bill and move the job accordingly into RTB (Ready to Bill) for the assigned Biller.</li><li>The Billing Support Specialist III will contact the csr or sales team as needed to reconcile any missing or invalid data that delays accurate invoicing. Includes MDTS files, tax exemption certificates, certifications, purchase orders, etc.</li><li>The Billing Support Specialist III will help to research and resolve the status of all unbilled shipments as outlined in the Billing Job Tracker including the Fulfillment Line Detail report, Open Orders Requiring Attention, SNB Summary, Status 64 and On Hold for Issues to resolve through a system or resource contact for assigned plants.</li><li>The Billing Support Specialist III will provide guidance to the order creator or shipping departments as needed to perform any required updates, adjustments, and additions for the Foundation interface the WCSS order in the Customer Service Module, and/or the job setup in the WCSS Item Module to provide an accurate invoice to the customer.</li><li>The Billing Support Specialist III will review and reconcile the variances in the WCSS PFS Audit Report as it relates to invoicing discrepancies (not inventory). Further, the Billing Support Specialist III will reconcile the Expired Inventory exceptions that failed in the auto-conversion to PFS due to holds and other missing criteria.</li><li>The Billing Support Specialist III will use the standard instructions for CQT facilitation and complete the plants assigned on a daily basis. Any CQTs requiring additional information will be logged on the Escalation form after 2 business days for the Regional Billing Supervisor.</li><li>The Billing Support Specialist III will respond to general inquiries from the plant, csr, or sales team and provide solutions or guidance for invoicing-related issues. Or provide direction to the appropriate source as needed when outside the scope of the invoicing workstream. Correspondence is required to be sent and received using the CBG group mailbox only.</li><li>The Billing Support Specialist III will assist with cash application/collection efforts as needed to support the order-to-cash workflow for non-standard customers that do not provide traditional invoice details with their remittance detail. Including Streamline customers, CIA (Cash In Advance), and others where the plant or corporate department requires assistance to post payments timely.</li><li>The Billing Support Specialist III will assist in the research for payment of the Postage Only invoices as needed and ensure the MC88/MC87 (Postage Billable/Refund) is included on the FJR for the Biller when required.</li><li>The Billing Support Specialist III will assist with manual invoice requests, A/R cleanup, and other special projects as needed to support the order-to-cash workstream. Especially during seasonal upticks related to healthcare, election, census, ballots, etc. This may be supported in other plants where the seasonal surge in business is greater than that of the plants usually assigned to the Billing Support Specialist III.</li></ul>
<p>Robert half is partnering with Delafield, WI area client in the recruiting for an Accounting Specialist to focus on accounts payable (AP), month-end close processes, and general ledger (GL) maintenance, with additional responsibilities supporting branches with inventory coordination. The successful candidate will play a key role in ensuring accurate financial records, timely processing, and support for branch-level operations.</p><p><br></p><p>This is a permanent placement opportunity with health, dental, vision insurance, 401k match and paid time off. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage all AP functions, including invoice processing, vendor communications, payment runs, and reconciliation of AP sub-ledger to the GL.</li><li>Prepare and post journal entries, ensuring the accuracy and completeness of financial transactions.</li><li>Participate in month-end close activities, including account reconciliations, accruals, and preparation of schedules.</li><li>Maintain and reconcile the general ledger, investigating variances and resolving discrepancies as needed.</li><li>Support the branches with inventory-related tasks, such as assisting with inventory counts, reconciliation between physical and system inventory, and processing inventory adjustments.</li><li>Coordinate with branch managers and warehouse teams to resolve inventory discrepancies and implement process improvements.</li><li>Assist with preparation of management reports, financial schedules, and ad-hoc analysis as requested.</li><li>Ensure compliance with company policies, financial controls, and relevant accounting standards.</li><li>Collaborate cross-functionally to facilitate smooth information flow between branches and the main office.</li><li>Maintain organized and up-to-date accounting records and documentation.</li></ul><p><br></p>
We are looking for an experienced HR Generalist to join our team in Milwaukee, Wisconsin. This is a long-term contract position within a mission-driven organization that supports over 600 employees across a variety of programs. You will play a critical role in fostering positive employee relations, providing guidance on HR policies, and contributing to the overall success of the workforce. This position offers an opportunity to work in a dynamic, fast-paced environment while supporting the growth and well-being of employees.<br><br>Responsibilities:<br>• Provide expert advice to managers and staff on HR policies, compliance requirements, and best practices to ensure alignment with organizational goals.<br>• Address and resolve sensitive employee relations matters with professionalism, empathy, and discretion.<br>• Partner with program leaders to coach and support them in managing performance, implementing corrective actions, and maintaining accurate documentation.<br>• Assist with the implementation and adoption of HR technology systems, ensuring user feedback and participation in project meetings.<br>• Maintain detailed and confidential employee records, ensuring accuracy and compliance with organizational standards.<br>• Contribute to special HR initiatives and projects based on business needs, showcasing adaptability and teamwork.<br>• Deliver high-quality support in a service-oriented environment, meeting tight deadlines and managing multiple priorities effectively.<br>• Collaborate with HR leadership to assess and address complex workforce challenges, fostering a positive and inclusive workplace.<br>• Provide support in areas beyond employee relations, as needed, to enhance overall HR operations.
<p><em>The salary range for this position is $60,000-$65,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><em>Is your current job giving “all-work-no-play” when it should be giving “work-life balance + above market pay rates”? </em></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Ability to prioritize, multitask, manage a high volume of bills per month and meet deadlines.</li><li>Experience with various e-billing vendors (e.g., CounselLink, Bottomline Legal eXchange, Tymetrix, Collaborati, Legal Solutions Suite, Legal Tracker, etc.) and LEDES file knowledge required to perform duties and responsibilities, including but not limited to preparing and submitting bills, budgets, and timekeeper rates according to client requirements.</li><li>Management of timekeepers and coordinate/process appeals as required.</li><li>Ability to execute complex bills in a timely manner (i.e., multiple discounts by matter, split billing, preparation, submission and troubleshooting of electronic bills).</li><li>Monitor outstanding Work in Process (WIP) and Accounts Receivable (AR) balances. Collaborate with billing attorneys to ensure WIP is billed on a timely basis and AR balances are collected withina reasonable period. Follow up with billing attorney and client on all aged AR balances.</li><li>Follow up on collections as directed by either Attorneys or Accounting leadership in support of meeting firm’s financial goals.</li><li>Review and edit prebills in response to attorney requests.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Research and analyze deductions and provide best course of action for balances.</li><li>Process write-offs following Firm policy.</li><li>Ability to effectively interact and communicate with attorneys, legal administrative assistants, staff, and clients.</li><li>Assist with month-end close as needed.</li><li>Proactively monitor potential errors that may result in the rejection of e-bills.</li><li>Assume additional duties as needed or assigned</li></ul><p> </p>
<p>We are looking for a detail-oriented Billing Specialist for a Mount Pleasant, WI area organization. In this role, you will be responsible for managing billing operations, ensuring accuracy in financial transactions, and supporting project-related invoicing. This position offers an opportunity to work in a dynamic environment. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue accurate billing statements for projects and services.</p><p>• Maintain and update billing systems to ensure timely invoicing and record-keeping.</p><p>• Verify and reconcile billing data to ensure accuracy and compliance with company standards.</p><p>• Collaborate with project teams to coordinate billing schedules and address any discrepancies.</p><p>• Monitor accounts receivable and follow up on outstanding payments.</p><p>• Generate financial reports related to billing and revenue.</p><p>• Assist with the implementation or updates of billing software as required.</p><p>• Respond to client inquiries regarding invoices and resolve any billing concerns.</p><p>• Support the finance team with other administrative tasks as needed.</p>
<p>We are looking for an experienced Senior Tax Accountant to join a small and collaborative accounting team in Highland Park, Illinois. This is a Contract to Permanent position within the financial services industry, offering an opportunity to work closely with the firm’s owner and contribute to both tax preparation and bookkeeping. The role is ideal for someone who is detail oriented, thrives in a hands-on environment, and enjoys client-facing responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Prepare federal and state tax returns for individuals, small businesses, corporations and trusts.</p><p>• Provide expert consultation to clients regarding their tax situations and planning strategies.</p><p>• Assess and refine internal tax processes to improve efficiency and accuracy.</p><p>• Offer QuickBooks bookkeeping support and general financial assistance during off-season periods.</p><p>• Collaborate directly with the firm’s owner and other team members to ensure seamless client service.</p><p>• Stay updated on tax regulations and compliance requirements to deliver accurate and timely services.</p><p>• Assist in addressing client inquiries and resolving tax-related issues effectively.</p><p>• Develop and maintain strong relationships with clients to foster trust and long-term partnerships.</p>
