We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality.<br><br>Responsibilities:<br>• Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity.<br>• Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed.<br>• Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured.<br>• Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity.<br>• Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required.<br>• Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history.<br>• Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information.<br>• Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
We are looking for a Business Data Analyst to transform complex data into clear, practical insights that support strategic decision-making. This role is based in White Plains, New York, and is well suited for someone who can bridge business needs with technical data solutions. The ideal candidate brings a strong analytical mindset, experience working with modern data platforms, and the ability to communicate findings effectively across diverse stakeholder groups.<br><br>Responsibilities:<br>• Analyze business and operational data to identify trends, uncover issues, and deliver actionable recommendations.<br>• Design, write, and optimize SQL queries to extract, validate, and manage data for reporting and analysis.<br>• Build and maintain dashboards and visual reports using tools such as Power BI or Tableau to support business visibility.<br>• Collaborate with technical teams and business partners to define data needs, translate requirements, and improve reporting solutions.<br>• Develop and support data pipelines or automated workflows using scripting or programming languages such as Python or Java.<br>• Apply data modeling and warehousing principles to structure information for accurate analysis and efficient access.<br>• Work with cloud-based data environments, including AWS or Azure, to support scalable analytics and data integration.<br>• Investigate data quality concerns and resolve complex data-related problems through structured analysis and testing.
We are looking for an experienced JDE/Application Business Analyst to support and strengthen enterprise applications for our operations in Torrington, Connecticut. This role partners with teams across the business to evaluate needs, improve system performance, and deliver practical solutions within the JD Edwards environment. The position also contributes to user support, training, and application enhancements that help maintain efficient day-to-day operations.<br><br>Responsibilities:<br>• Partner with business teams and technical colleagues to gather requirements and turn operational needs into effective JD Edwards solutions.<br>• Configure, support, and refine JD Edwards applications to improve reliability, usability, and overall business performance.<br>• Provide day-to-day production support by resolving application issues, answering user questions, and addressing escalated service requests.<br>• Coordinate system changes and solution deployments, including planning, testing, rollout activities, and post-implementation support.<br>• Create and maintain clear documentation for configurations, procedures, system updates, and user-facing processes.<br>• Develop test plans and scripts, execute validation efforts, and assist stakeholders during user acceptance testing.<br>• Serve as the connection point between end users and development teams to ensure enhancements align with business objectives.<br>• Deliver training sessions and produce instructional materials that help employees use JD Edwards effectively and consistently.<br>• Identify recurring issues, process gaps, and enhancement opportunities to improve functionality and user experience across the application landscape.
<p>We are looking for a Business Analyst to join a Long-term Contract opportunity (with possibility of going perm) in Stamford, Connecticut. . This role is well suited for someone who enjoys working hands-on with complex datasets, turning findings into practical recommendations, and supporting business decisions through clear reporting and analysis. The ideal candidate combines strong analytical ability with effective communication skills and is comfortable explaining project goals, methods, and outcomes from end to end. Data visualization experience is preferred! </p><p><br></p><p>Responsibilities:</p><p>• Examine high-volume datasets and spreadsheets to identify trends, issues, and opportunities that can improve business performance.</p><p>• Translate data findings into clear, actionable recommendations for stakeholders through reports, dashboards, and presentations.</p><p>• Build and maintain analytical outputs using tools such as Power BI, Tableau, SQL, Python, and BigQuery.</p><p>• Partner with business teams to gather reporting needs, define metrics, and support data-driven decision-making.</p><p>• Work with information from ERP and CRM platforms to evaluate operational results and produce meaningful business insights.</p><p>• Document analytical approaches, project steps, and outcomes to clearly communicate the full lifecycle of assigned work.</p><p>• Contribute to data visualization initiatives by designing dashboards and summaries that make complex information easier to understand.</p><p>• Support ongoing analysis activities in a hands-on individual contributor capacity, with a focus on execution rather than people management.</p>
We are looking for a Business Analyst to support a long-term contract opportunity based in Farmington, Connecticut. This role will focus on analyzing business needs, refining operational processes, and helping deliver effective solutions in a structured environment. The ideal candidate brings strong analytical thinking, experience working with cross-functional teams, and the ability to translate complex requirements into clear documentation and actionable outcomes.<br><br>Responsibilities:<br>• Analyze business workflows and identify opportunities to improve efficiency, accuracy, and service delivery across key operations.<br>• Gather, document, and validate business requirements by partnering with stakeholders, subject matter experts, and project teams.<br>• Support configuration-related activities to align system functionality with business needs and documented process requirements.<br>• Perform gap assessments to compare current processes with target-state needs and recommend practical solutions.<br>• Contribute to initiatives involving ADPEV5, pay frequency harmonization, and bridge loan processes by documenting impacts, dependencies, and business rules.<br>• Participate in Agile Scrum ceremonies, track action items, and help ensure requirements are clearly understood throughout the project lifecycle.<br>• Review operational and business documents for completeness, consistency, and alignment with project objectives and compliance expectations.<br>• Collaborate with customer service and call center teams to evaluate process pain points and improve user and customer experiences.
<p>We are looking for a Cyber Security Engineer to strengthen privacy, security, and regulatory compliance efforts for our organization in Derby, Connecticut. This role partners with leadership, legal counsel, and operational teams to maintain effective safeguards, support audit readiness, and improve awareness of privacy and information security obligations. The ideal candidate will help translate regulatory expectations into practical policies, training, monitoring, and incident response activities that protect organizational data and systems.</p><p><br></p><p>Responsibilities:</p><p>• Partner with leadership, legal counsel, and internal stakeholders to maintain privacy documentation, consent materials, and information notices that align with current regulatory expectations and organizational practices.</p><p>• Manage a formal process for handling privacy-related concerns by logging, reviewing, investigating, and coordinating resolution of complaints with the appropriate teams.</p><p>• Lead organization-wide awareness efforts that strengthen understanding of privacy responsibilities and reinforce consistent handling of confidential information.</p><p>• Work closely with privacy and security leadership to align safeguards, written standards, and employee education programs across both compliance areas.</p><p>• Support internal and external reviews related to state and federal privacy requirements, including preparation for audits and responses to accrediting or regulatory inquiries.</p><p>• Help develop, update, and monitor security policies, procedures, and guidelines covering risk management, network protection, asset security, physical safeguards, disaster recovery, and third-party oversight.</p><p>• Administer user access documentation and perform periodic reviews to confirm permissions remain appropriate when roles or employment status change.</p><p>• Coordinate the investigation, response, and remediation of security events with legal counsel, vendors, and privacy stakeholders in accordance with incident response procedures.</p><p>• Oversee external service providers performing technical maintenance and verify their security practices meet organizational standards and contractual expectations.</p><p>• Prepare and deliver periodic management reporting on privacy, security, and compliance trends, key issues, and program effectiveness over the prior year.</p>