19 results for Customer Service Representative in Michigan City, IN

Customer Service Representative We are actively seeking a Customer Service Representative to join our team at our Northfield, Illinois location. This role offers a contract to permanent employment opportunity. Your primary role will be to manage customer orders, handle customer inquiries, and maintain accurate customer records. Responsibilities: • Serve as the main point of contact for all customer inquiries and order updates, ensuring clear and efficient communication.• Accurately receive and process customer orders through various channels such as EDI, email, and phone.• Carefully verify the details of each order, including pricing and inventory availability.• Coordinate closely with production and warehouse teams to guarantee prompt order fulfillment.• Provide customers with relevant product information, delivery schedules, and lead times.• Efficiently address and resolve any customer concerns, discrepancies, or issues that may arise.• Maintain meticulous customer credit records and process credit applications with accuracy and efficiency.• Monitor customer accounts regularly and take necessary actions when needed.

Customer Service Representative We are in the process of recruiting a Customer Service Representative for a short-term contract employment opportunity. This role is based in Chicago, Illinois, 60604, United States, and is within the industry. The successful candidate will be primarily tasked with coordinating customer accounts, making outbound phone calls, and maintaining records. Responsibilities: • Conduct data entry tasks, ensuring all customer information is up-to-date and accurate.• Review client documentation regularly in order to maintain a high level of accuracy.• Make outbound phone calls as per the provided script.• Cooperate with the internal team to coordinate minor account details.• Analyze data and collaborate with the internal team to resolve any discrepancies.• Use Microsoft Office 365 for various administrative tasks.• Handle both inbound and outbound calls to provide exceptional customer service.• Manage email correspondence, responding to customer inquiries and resolving any issues promptly.

Customer Service Representative-CWB (Chubb Workplace Bene... We are offering a permanent employment opportunity for a Customer Service Representative-CWB (Chubb Workplace Benefits) in Chicago, Illinois. This role is within the insurance industry and will require you to support the CWB Chubb Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. This role is based in a high-volume contact center where you will be expected to deliver exceptional customer experiences. Responsibilities: • Respond to customer inquiries via incoming telephone calls and emails, providing a superior customer experience in a fast-paced, high-volume contact center environment. • Build rapport quickly and respond to customers in a compassionate manner by identifying and exceeding expectations, responding in a respectful, accurate, timely manner, and consistently meeting commitments. • Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries. • Uphold performance and quality standards within the contact center. • Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience. • Learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers. • Collaborate with team members and business partners to provide a positive customer experience. • Work 40 hours a week on a scheduled shift between the hours of 7am-8pm CST, with the flexibility to work overtime and weekends as needed. • Assist with special requests as required. • Undertake additional tasks, projects, and duties as assigned.

Customer Service Representative -Producer Services We are currently offering a long term contract employment opportunity for a Customer Service Representative -Producer Services. As part of our team, you will be tasked with providing superior customer support in a fast-paced, high-volume environment. You will be responsible for handling customer inquiries through inbound and outbound calls and emails, maintaining customer records and ensuring customer satisfaction. Responsibilities: • Deliver exceptional customer experiences via incoming telephone calls and emails. • Resolve customer inquiries by navigating multiple systems and applications to research and analyze requests. • Maintain performance and quality standards to ensure a positive customer experience. • Work collaboratively with team members and business partners to meet customer needs. • Handle special requests and complete additional tasks as needed. • Demonstrate strong problem-solving skills and attention to detail in a fast-paced environment. • Learn the basic concepts of personal insurance principles and the products we offer. • Assume ownership and demonstrate timeliness in handling customer requests in an accurate and detail oriented manner. • Build rapport with customers and respond to their needs in a compassionate, respectful, accurate, and timely manner. • Analyze information to make appropriate decisions and solve problems.

Biglinual Spanish/English-Customer Service Representative... We are offering a permanent employment opportunity for a Bilingual Spanish/English-Customer Service Representative in CHICAGO, Illinois. The role involves supporting our contact center by servicing customers through inbound/outbound calls and emails. As a representative, you will be expected to excel in communication, demonstrate attention to detail, possess strong problem-solving skills, and thrive in a fast-paced environment. Responsibilities: • Deliver exceptional customer experiences through incoming telephone calls in a high-volume contact center environment • Handle callers' requests efficiently, accurately, and professionally, ensuring timeliness and ownership • Build rapport quickly and respond to customers compassionately, exceeding expectations consistently • Navigate multiple systems and applications to research, analyze, and resolve customer inquiries • Maintain performance and quality standards while providing a positive phone experience for our customers • Learn the basic concepts of personal lines insurance principles and the products we offer to our customers • Collaboratively work with team members and business partners to enhance the customer experience • Respond to special requests and complete additional tasks and duties as assigned • Analyze information to make appropriate decisions and solve problems • Work scheduled shifts, with the potential for overtime and weekend work as needed.

Bilingual Spanish/English ustomer Service Representative ... We are offering a permanent employment opportunity for a Bilingual Spanish/English Customer Service Representative in Chicago, Illinois. As a part of our team, you will be a crucial element in supporting the Producer Services contact center, managing customer interactions through both calls and emails in a high-volume environment. Responsibilities • Serve customers efficiently by managing incoming calls and emails. • Ensure a superior customer experience by handling caller requests accurately and professionally. • Establish a quick rapport with customers, identifying and exceeding their expectations. • Navigate multiple systems and applications to research, analyze and resolve customer inquiries. • Uphold performance and quality standards for customer service. • Make informed decisions and solve problems while maintaining a positive phone interaction. • Learn and understand the basic concepts of personal lines insurance principles and the products we offer. • Collaborate with team members and business partners to ensure a positive customer experience. • Be willing to work on a flexible schedule, including potential overtime and weekend hours. • Handle special requests and complete additional tasks as needed.

Customer Service Represenative We are offering a permanent employment opportunity for a motivated Customer Service Representative in BURR RIDGE, Illinois. As a Customer Service Representative, you will be at the forefront of customer interaction, ensuring smooth communication and logistics coordination for our clients within the renewable energy industry. Responsibilities • Handle inbound customer inquiries via phone and email, addressing order requests, quotations, and delivery logistics. • Collaborate with FedEx, UPS, SWA Cargo, and other vendors to secure shipping cost estimates, track deliveries, and troubleshoot issues. • Promptly and accurately address customer concerns to maintain high customer satisfaction. • Manage the process of order processing, documenting inventory availability, and ensuring efficient delivery of equipment to customers. • Maintain a high standard for verbal and written communication with clients. • Utilize NetSuite or other large ERP systems for efficient customer management. • Leverage your technical aptitude to adapt quickly to new systems and processes. • Utilize your skills in account management to build and maintain customer relationships. • Coordinate logistics to ensure smooth delivery of services. • Manage vendor relationships to ensure seamless service delivery. • Oversee equipment inventory to ensure availability and efficient allocation. • Conduct inventory analysis to identify trends and make recommendations. • Provide cost estimates to support budgeting and pricing decisions.

Bilingual Spanish/English-Customer Service-Worksite Repre... We are offering a contract to permanent employment opportunity for a Bilingual Spanish/English Customer Service Worksite Representative in the insurance industry, located in Chicago, Illinois. The chosen candidate will be the initial point of contact for customers, addressing their concerns and inquiries while providing a positive customer experience. Responsibilities: • Provide support to policyholders by offering detailed insurance product information • Handle specific call types and fulfill requests according to departmental procedures • Assist customers with basic technical troubleshooting for self-service related issues • Respond to inquiries regarding claim service and intake related issues • Provide updates on policy statuses to policyholders • Exhibit and practice the organization's common purposes and shared traits • Participate in the training and mentoring of Entry Level Representatives • Forward calls to the sales team to increase revenue • Handle claim intake for policyholders • Maintain the standards of the department related to quality, average handle time, and other key performance indicators • Work in various shifts within the specified timeframe • Collaborate with leadership to understand organizational objectives, support process improvements, and provide feedback.

Export Customer Service Specialist We are seeking an Export Customer Service Specialist to join our client's team located in Oak Brook, IL. As an Export Customer Service Specialist, your role will be crucial in handling customer inquiries, keeping precise records, and ensuring prompt and correct invoicing after material delivery. This position is 100% on-site, offers a yearly salary of $55,000-$65,000 + full benefits. Responsibilities• Manage multiple customer accounts simultaneously, ensuring all queries are responded to in a detail-oriented and timely manner.• Assist in the preparation of necessary paperwork for shipments including COA, BOL, Packing List, and Commercial Invoice.• Work closely with Freight Forwarding companies on matters such as bookings, cut off dates, etc.• Monitor material allocation and inventory and follow up shipments on the designated websites.• Update the Export Status Excel sheet and distribute it weekly.• Input Freight Forwarding and Drayage Invoices in the systems.• Participate in department meetings focusing on relationship building, information sharing, and best practices.• Exhibit a high level of detail orientation in all communications, paying special attention to style, tone, and manner.• Offer support to fellow customer service specialists as needed.• Carry out other duties as assigned.

Office Services Associate We are offering a short term contract employment opportunity for an Office Services Associate in Chicago, Illinois. This role focuses on providing crucial back office services in both physical and digital environments, extending support across various service lines. The job functions span across multiple industries including legal, banking, and corporate. Responsibilities: • Efficiently process and handle customer credit applications • Maintain detailed and accurate records of customer credit • Monitor customer accounts and initiate appropriate actions when necessary • Provide reprographic copy and mail services • Support hospitality and facility services • Handle audio/visual reception tasks as required • Maintain and enhance customer relationships through exceptional customer service • Ensure detail oriented communication via phone and email • Uphold general back office procedures to meet client satisfaction • Display acute attention to detail and solid organizational skills in all tasks.

Overnight Front Desk Coordinator We are actively seeking an OVERNIGHT Front Desk Coordinator to join our team in the Real Estate industry, based in Chicago, Illinois. This role offers a short term contract employment opportunity. As a Front Desk Coordinator, you will be the initial point of contact for our tenants, providing exceptional customer service, and handling various administrative tasks. Note: the schedule for this role is Tuesday - Thursday 5-Midnight & Friday & Saturday 5pm-4:30am. Responsibilities:• Greet and assist tenants, ensuring a high level of customer service at all times.• Accept and manage packages for tenants, maintaining accurate records.• Liaise with various stakeholders, demonstrating excellent communication skills.• Utilize Microsoft Word, Microsoft Outlook, and Microsoft PowerPoint for administrative tasks.• Address tenant inquiries promptly and professionally.• Monitor tenant accounts and take appropriate action when necessary.• Ensure the front desk operations run smoothly during all shifts.• Maintain a clean and welcoming reception area.• Coordinate with other team members to ensure seamless customer service.• Adhere to company policies and procedures, maintaining professionalism at all times.

Defined Benefits Manager We are offering an exciting opportunity for a Defined Benefits Manager in Chicago, Illinois. The role lies within the higher education industry and requires a highly organized and detail-oriented individual. The Compensation Manager will be crucial in managing employee compensation, maintaining retirement plans, and providing superior customer service. This is a direct hire opportunity offering a hybrid work schedule. Client offers benefits including: medical, dental, life, retirement-403b, tuition benefit, paid sick time and various wellness programs. Salary range $80-$90kRecruiter: Connie Stathopoulos Responsibilities: Duties and Responsibilities Involve: <ul><li>Managing employer contribution history and facilitating the efficient operation of this plan.</li><li>Authorizing lump sum or monthly payments to qualified recipients.</li><li>Preparing and communicating information to employees and former employees about the pension program, procedures, changes, and government-mandated disclosures.</li><li>Directly responsible for maintaining knowledge of and changes in government regulations, retirement program trends, and prevailing practices among similar organizations; analyzes plans for cost-control and risk-assessment factors and evaluates vendor services, coverage, and options available through vendors to determine programs best meeting needs of organization as well as makes appropriate recommendations to management.</li><li>Maintaining employee pension data in automated Human Resources Information System and coordinates transfer of data to external vendors, plan providers, auditors, and consultants.</li><li>Notifying employees and labor union representatives of changes in retirement programs.</li><li>Documenting and maintaining administrative procedures and provide suggestions for continuous improvements.</li><li>Coordinating and assist with committee meeting planning and setup.</li><li>Performing other duties as required.</li></ul>

Office Services Associate We are seeking an Office Services Associate to join our team in Chicago, Illinois. You will play a crucial role in supporting our operations by providing administrative assistance and excelling in data-related tasks. This opportunity offers short-term contract employment in a detail oriented office setting. Responsibilities: • Accurately process and reconcile information using Excel against various databases and spreadsheets. • Manage and prioritize workflow to ensure tasks are completed efficiently and within specified deadlines. • Maintain electronic and hardcopy logs for tracking work progress. • Communicate effectively with clients and supervisors about job progress and potential deadline concerns. • Perform data entry tasks with precision and accuracy. • Conduct quality assurance checks on personal work as well as that of others. • Adhere to established procedures and policies. • Interact effectively with clients in person, via email, and over the phone. • Troubleshoot issues, knowing when to escalate them appropriately. • Maintain a detail oriented office environment, ensuring all tasks are completed in an orderly and detail oriented manner.

Medical Collections Specialist OBJECTIVE: The Financial Services Liaison reports directly to the Sr. Compliance Manager and is a key member of the AR Department who works daily with the Admission Directors, residents, and family members, at both the corporate office and their assigned facilities to drive private pay financial collection performance and reduce bad debt. DUTIES:Has facilities and is responsible for all aspects of collections for Private Pay portions owed by the residents. Communicates clearly to ensure all residents/family understand their financial responsibility, the amount of their private pay portion, and the due date that their payment will be due. Responsible for communicating the private portion that will be due monthly with the resident/family and ensuring the resident is signed up for an automatic payment (RFMS, direct debit, or an automatic credit card payment plan) either at the same time all the admission paperwork is being signed/completed by the resident/family (if on-site at the facility) or within 48 hours days from date of admission time of admission, depending on the situation, but always before their first payment is due. Responsible for submitting all payments and payment forms to the Financial Coordinator to ensure payments are processed and applied in a timely manner. Must also ensure that any strictly self-pay residents who are being admitted without any type of primary insurance (Medicare, Medicaid, Commercial Insurance), provide two months of payment up front at the same time all the admission paperwork is being signed/completed by the resident/family (if on-site at the facility) or within 48 hours from time of admission, depending on the situation. Responsible for the timely delivery of all late notices and resident statements to each resident. In addition, if notified of any statements that are sent to a family member/POA/RP and returned as undelivered, the Financial Services Liaison works with the Admission Director and family to update PCC with the correct address. Responsible for monitoring the AR Aging daily, updating the collections dashboard with collection efforts/notes, ensuring all private pay payments are addressed either through payment or payment plan within 5 days from the due date, and communicate all refusals to pay/difficult accounts immediately to both the Admission Director, AR Manager, and Sr. Collections Manager.

Associate Vice President of Technical Accounting The salary range for this position is $200,000-$240,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Associate Vice President of Technical Accounting. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. The RoleThe Associate Vice President of Technical Accounting will report directly to the Controller and Chief Accounting Officer. This role will be responsible for providing accounting support for transactions, including being a lead representative in the due diligence process, advising on and analyzing deal structures, and partnering with key stakeholders to ensure a thorough understanding of complex transactions. A successful candidate for this role must have proven experience with technical accounting research; strong verbal and written communication skills, including ability to summarize complex issues to senior management and other stakeholders; and strong organizational skills with the ability to follow projects through to completion with an emphasis on accuracy and timeliness. •Assist the company's Transactions and Portfolio Growth team in evaluating potential transactions, including acquisitions, dispositions, capital commitments, and other investments•Advise on the structuring of transactions and consult on proposed transactions, including consolidation assessments•Assist in accounting-related diligence materials, coordinate with external advisors, and review transaction documents•Perform complex accounting research, most notably under U.S. GAAP and SEC regulations, and prepare or review technical accounting memos to support conclusions•Lead purchase accounting, including review of internal and third-party valuations•Collaborate with Corporate Accounting, Financial Reporting, Finance teams, and other stakeholders to ensure transactions are appropriately accounted for and disclosed•Oversee the monthly Development and Asset Management Committee process•Prepare presentations or summaries to communicate transaction impacts to stakeholders, including executive leadership•Prepare and/or review certain disclosures in the Company’s SEC filings•Work with the Company’s external auditors to provide support on technical accounting conclusions and valuations•Demonstrate a commitment to the company's core values

Collections Specialist We are offering a temporary employment opportunity for a Collections Specialist in a city in Illinois. This role is in the financial services industry and requires the specialist to manage customer credit accounts, resolve billing issues, and ensure timely payments. Responsibilities:• Encourage clients to make timely debt payments• Update records reflecting account status and collection efforts• Investigate each bill or debt's historical data• Handle billing and customer credit issues effectively• Contact clients to discuss outstanding debts• Monitor customer accounts to identify overdue payments• Process payments and refunds swiftly and accurately• Report on the status of accounts receivable and collection activity• Administer the collection processes• Use accounting software systems and CRM for efficient management of tasks.

CFO - Chief Financial Officer We are looking to bring on board an interim Chief Financial Officer at our location in Chicago, Illinois. This role provides a unique opportunity to collaborate with various teams and manage significant financial initiatives. As a CFO, you will be required to exhibit strong expertise in GAAP and non-profit accounting, as well as demonstrate proficiency in budgeting, forecasting, and operations. This position offers a long-term contract employment opportunity and is fully on-site. Responsibilities: • Collaborate with the Facilities Committee to develop and execute multi-year capital expenditure (CAPEX) plans.• Ensure accountability for timelines and budgets for various projects, including new construction and facilities maintenance.• Leverage ERP systems for financial and operational management.• Support both top-down and bottom-up budgeting and forecasting processes, providing clarity and accuracy in financial planning.• Reconcile cash-in and cash-out flows systematically, aligning with organizational policies.• Manage banking relationships and oversee activities such as wire transfers and EFTs to ensure secure and timely transactions.• Foster transparency and cooperation across departments to align with the organization’s educational goals and financial strategies.• Act as a key advisor and partner to various teams, such as the Board of Trustees, Executive Committee, HR, IT, Facilities & Construction, educators, and staff.• Provide actionable insights to enhance the organization’s financial stability and resource allocation.

Loan Operations Analyst The salary range for this position is $90,000-$100,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] The new year is here! Want to be with a company that will ensure you get to enjoy it? You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. Responsibilities: • Maintain the Reconciliation and Control functions within the Operations group• Work with offshore reconciliations team and internal/external stakeholders on a daily basis to clear breaks and ensure all cash, position and trading accounts are reconciled• Responsible for processing certain trade-related activity (fees, transfers, assignments, etc.) and fund financing (leverage facilities, subscription lines, etc.) entries in Advent Geneva general ledger• Enter trades into Wall Street Office (“WSO”) and trade capture systems• Set up Agency deals in WSO Agent and assist with other loan operation interfaces with IHS Market services• Update and maintain reference data within the security master application for all securities/contracts applicable to the middle market direct lending strategy − Review transaction documentation to ensure completeness and accuracy within the loan systems.• Ensure all loans are rolled and correct rates are set for the next accrual period• Serve as bridge between Loan Operations (upstream) and Finance/Accounting (downstream) teams• Coordinate and work with outside service providers (servicers, agents, auditors, custodians, third party administrators, etc.) as needed• Work with IT and other internal teams to ensure operational efficiency and accuracy across middle and back office systems• Identify automation opportunities and process improvement/control initiatives, including ad hoc project support and data mapping documentation

Collections Specialist We are offering a long term contract employment opportunity for a Collections Specialist in Chicago, Illinois. This role involves managing a portfolio of delinquent accounts and ensuring the resolution of outstanding balances. Responsibilities:• Engage in regular communication with clients through phone, email, and written correspondence to collect outstanding balances.• Oversee and manage a portfolio of delinquent accounts with a focus on ensuring timely follow-up and resolution.• Collaborate with legal professionals to ensure all collections processes are compliant with legal and regulatory requirements.• Negotiate settlements or payment plans in line with the firm's policies and legal guidelines.• Utilize Juris software• Administer billing functions and claims, and answer inbound calls as part of the collections process.