2 results for Customer Service Representative in Michigan City, IN

Customer Service Manager

East Chicago, IN
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for a skilled and proactive Customer Service Manager to join our team in East Chicago, Indiana. This Contract to permanent position offers the opportunity to lead and optimize customer service operations for a frozen food manufacturing business. Reporting directly to the Director of Supply Chain, this role combines office-based work with occasional on-site duties at the plant, ensuring seamless order fulfillment, customer satisfaction, and logistics coordination. Responsibilities: • Lead, mentor, and manage the customer service team to deliver outstanding support to retail, food service, and manufacturing clients. • Establish and monitor key performance indicators (KPIs) such as order accuracy and response times, ensuring accountability and continuous improvement. • Oversee the order management process, including entry, updates, and confirmations, ensuring accuracy within the Plex system. • Collaborate with Scheduling, Production, Sales, and Logistics teams to ensure timely and efficient order fulfillment. • Act as the primary escalation point for customer concerns, addressing issues related to deliveries, shortages, damages, and credits. • Build and maintain strong relationships with key customers and internal teams, fostering trust and proactive communication. • Analyze service metrics and customer feedback to identify trends and implement process improvements. • Support compliance with food safety, quality, and traceability standards relevant to the frozen food industry. • Aid in onboarding new customers and launching new products, ensuring smooth transitions. • Document and implement standard operating procedures (SOPs) to enhance operational efficiency.
2026-03-31T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-03-27T00:00:00Z