<p>We are seeking an experienced <strong>IT Technical Trainer / IT Training Lead</strong> to design, deliver, and continuously enhance enterprise-wide IT and digital productivity training programs. This role will play a key part in driving adoption of modern workplace technologies, including <strong>Microsoft Copilot</strong> and other AI-enabled tools, helping employees use technology securely, effectively, and in alignment with business goals.</p><p>The IT Training Lead will work closely with <strong>IT, Information Security, Human Resources, and business leadership</strong> to translate technical capabilities into practical learning experiences that improve employee productivity and support organizational success.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and deliver engaging IT training programs for employees across the organization.</li><li>Lead training initiatives focused on digital workplace technologies, including Microsoft 365, Microsoft Copilot, collaboration platforms, and other AI-powered tools.</li><li>Partner with IT, Security, HR, and department leaders to identify skill gaps and training priorities.</li><li>Create learning paths, training materials, user guides, workshops, and e-learning content tailored to varying levels of technical proficiency.</li><li>Promote secure and compliant use of technology by incorporating cybersecurity and governance best practices into training programs.</li><li>Measure training effectiveness through adoption metrics, user feedback, and business productivity outcomes.</li><li>Continuously evaluate and improve training content to keep pace with evolving technologies and business needs.</li><li>Support change management efforts tied to new system rollouts, upgrades, and digital transformation initiatives.</li><li>Serve as a subject matter resource for end-user technology enablement and best practices.</li></ul><p><br></p>
We are looking for a Hardware Technician to join a collaborative team supporting technical deployment and service operations in Coral Springs, Florida. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on hardware work, follows detailed procedures with precision, and stays organized in a fast-paced environment. The role focuses on preparing devices to customer specifications, supporting service requests, and assisting with basic technical troubleshooting while maintaining high security and quality standards.<br><br>Responsibilities:<br>• Configure hardware by installing required applications and loading secure keys according to customer-specific requirements.<br>• Complete service and repair authorization work accurately and within established turnaround expectations.<br>• Provide first-level technical support to customers and internal team members for common hardware and software issues.<br>• Troubleshoot device functionality using established processes and documented technical information.<br>• Maintain accurate handling of inventory by organizing stock locations and supporting equipment allocation needs.<br>• Follow all applicable security protocols, compliance requirements, and operational standards during device preparation and servicing.<br>• Manage assigned tasks efficiently while maintaining consistent productivity and close attention to detail.<br>• Contribute to team operations with a proactive approach and support additional technical duties as business needs evolve.