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20 results for Technology And It in Miami, FL

Data Engineer
  • Miami, FL
  • onsite
  • Temporary / Contract
  • 50.00 - 60.00 USD / Hourly
  • <p>We are looking for a talented Data Engineer to join our team in Miami, Florida. This long-term contract position offers the opportunity to work on cutting-edge technologies and contribute to the development of efficient data pipelines and processes. The ideal candidate will have a strong background in data engineering and a passion for delivering high-quality solutions that drive business success.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement scalable data pipelines using Snowflake, Python, and other relevant tools.</p><p>• Collaborate with stakeholders to gather and refine data requirements, ensuring alignment with business needs.</p><p>• Develop and maintain data models to support analytics, reporting, and operational processes.</p><p>• Optimize data warehouse performance by tuning queries and managing resources effectively.</p><p>• Ensure data quality through rigorous testing and governance protocols.</p><p>• Implement security and compliance measures to protect sensitive data.</p><p>• Research and integrate emerging technologies to enhance system capabilities.</p><p>• Support ETL processes for data extraction, transformation, and loading.</p><p>• Work with technologies such as Apache Spark, Hadoop, and Kafka to manage and process large datasets.</p><p>• Provide technical guidance and support to team members and stakeholders.</p>
  • 2026-06-18T13:38:45Z
IT Project Manager
  • Fort Lauderdale, FL
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p><strong>IT Project Manager</strong></p><p>We are seeking an organized <strong>IT Project Manager</strong> to lead technology projects and ensure timely, high-quality delivery. This role is ideal for someone who enjoys planning, coordinating teams, and managing IT initiatives across infrastructure, cloud, and software environments.</p><p><strong>Responsibilities</strong></p><ul><li>Develop project plans, timelines, budgets, and deliverable schedules</li><li>Coordinate with technical teams, business stakeholders, and external vendors</li><li>Track project risks, dependencies, and issues while maintaining clear communication</li><li>Lead project meetings, document action items, and provide progress reports</li><li>Manage scope, requirements, and change control procedures</li><li>Oversee implementation, testing, deployment, and post-project handoff</li><li>Support IT governance, documentation, and compliance standards</li><li>Ensure projects align with organizational goals and technology strategies</li></ul><p><br></p>
  • 2026-07-02T17:30:09Z
Service Coordinator
  • Sunrise, FL
  • onsite
  • Temporary / Contract
  • 20.00 - 22.00 USD / Hourly
  • We are looking for a bilingual Service Coordinator to support customers from our Sunrise, Florida team, with onsite training followed by a remote work arrangement. This is a Long-term Contract opportunity for someone who is comfortable with technology, communicates clearly in both English and Spanish, and enjoys helping people build confidence with online tools. The ideal candidate brings patience, strong attention to detail, and a customer-first mindset when guiding users through account access and system navigation.<br><br>Responsibilities:<br>• Assist customers by phone with account access, website navigation, and general service-related questions in English and Spanish.<br>• Guide users step by step through login setup and basic online system functions, adapting your approach to each customer's level of comfort with technology.<br>• Handle inbound calls efficiently while providing a supportive experience for customers who may need extra time or reassurance.<br>• Place outbound calls as needed to follow up on customer concerns, confirm resolution, or provide additional assistance.<br>• Enter and update customer information accurately in internal systems to maintain complete service records.<br>• Explain processes clearly and help customers become more independent in using online tools and self-service resources.<br>• Deliver detail-oriented customer support while troubleshooting routine issues and escalating more complex concerns when appropriate.
  • 2026-07-06T16:13:46Z
IT Help Desk Technician
  • Fort Lauderdale, FL
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
  • 2026-07-02T17:30:09Z
SoftWare Developer
  • Fort Lauderdale, FL
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p><strong>Software Developer</strong></p><p>We are seeking a versatile <strong>Software Developer</strong> to build, optimize, and support applications across our technology stack. This role is ideal for someone who enjoys writing code, solving problems, and contributing to high-quality software solutions. The ideal candidate will be detail-oriented, collaborative, and eager to grow into more advanced development responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Develop new software features using modern programming languages and frameworks</li><li>Maintain and enhance existing applications and services</li><li>Write clean, maintainable, well-structured code following best practices</li><li>Collaborate with other developers, QA teams, and product managers</li><li>Build APIs, integrations, and backend services</li><li>Debug application issues, performance problems, and system defects</li><li>Participate in sprint planning, technical discussions, and architecture reviews</li><li>Support deployments through CI/CD tools and version control</li><li>Maintain documentation for code, API endpoints, and application architecture</li></ul><p><br></p>
  • 2026-07-02T17:30:09Z
System Administrator
  • Fort Lauderdale, FL
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p><strong>Systems Administrator</strong></p><p>We are seeking a skilled <strong>Systems Administrator</strong> to join our technology team. This role is ideal for someone who enjoys managing servers, supporting infrastructure, and solving complex technical issues in a fast-paced environment. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a solid foundation in system administration with room to grow into more advanced responsibilities.</p><p><strong>Responsibilities</strong></p><ul><li>Manage and maintain Windows and/or Linux server environments including patching, updates, and performance monitoring</li><li>Administer Active Directory, Group Policy, DNS, DHCP, file shares, and permission structures</li><li>Support virtualization platforms such as VMware or Hyper-V, including VM creation, tuning, and maintenance</li><li>Oversee backup operations, disaster recovery testing, and storage systems</li><li>Assist with system upgrades, migrations, and infrastructure improvement projects</li><li>Monitor server health, performance metrics, and resource utilization</li><li>Troubleshoot server failures, authentication issues, and network-related system problems</li><li>Maintain accurate documentation including configurations, diagrams, and SOPs</li><li>Collaborate with network, help desk, and security teams to resolve escalated support issues</li><li>Ensure systems comply with organizational security policies and standards</li></ul><p><br></p>
  • 2026-07-02T17:30:09Z
Director of Finance
  • Fort Lauderdale, FL
  • onsite
  • Permanent / Full Time
  • 120000.00 - 140000.00 USD / Yearly
  • We are looking for an experienced finance leader to oversee the company’s financial direction and daily finance operations in Fort Lauderdale, Florida. This position blends executive-level partnership with hands-on accountability across accounting, reporting, cash oversight, compliance, and administrative processes. The Director of Finance will work closely with senior leadership and the Board to strengthen decision-making, support growth, and build a scalable financial foundation for the business.<br><br>Responsibilities:<br>• Partner with the Board and executive leadership to shape financial strategy, evaluate business opportunities, and support sound operational decisions.<br>• Direct budgeting, forecasting, and month-end financial review processes to provide timely insight into performance, profitability, and cash flow.<br>• Lead the finance and accounting function, establishing effective controls, clear workflows, and strong team performance across corporate and client-related financial activities.<br>• Produce and interpret financial reports, dashboards, and analytical tools that help leadership monitor trends and make informed decisions.<br>• Oversee cash positioning, banking activity, and relationships with financial institutions to maintain liquidity and smooth day-to-day treasury operations.<br>• Guide the review and preparation of client agreements and commercial terms, offering financial input on pricing and contract decisions.<br>• Coordinate with external accountants, tax advisors, and other specialists to support filings, regulatory compliance, and domestic and international tax matters.<br>• Supervise payroll, compensation-related administration, and other people operations while ensuring compliance with applicable tax and employment requirements.<br>• Strengthen governance across purchasing, financial procedures, IT-related controls, and broader operational risk management.<br>• Champion the implementation of scalable financial systems and process improvements, including technology solutions that enhance efficiency and reporting visibility.
  • 2026-07-07T15:18:44Z
Desktop Engineer- Executive Support
  • Miami Beach, FL
  • onsite
  • Temporary / Contract
  • 35.00 - 45.00 USD / Hourly
  • <p>Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul><p><br></p>
  • 2026-06-09T19:23:42Z
Client Services Specialist
  • Miami, FL
  • onsite
  • Temporary to Hire
  • 18.05 - 19.00 USD / Hourly
  • We are looking for a Client Services Specialist to support individuals seeking legal assistance in Miami, Florida. This contract opportunity is ideal for someone who brings strong interpersonal skills, sound judgment, and a service-focused approach to client support within a services environment. In this role, you will guide applicants through the intake process, connect them with appropriate resources, and contribute to community-based outreach efforts while maintaining confidentiality.<br><br>Responsibilities:<br>• Conduct client interviews to gather relevant background information and assess service needs.<br>• Evaluate applicants for program eligibility using established guidelines and accurate documentation practices.<br>• Direct individuals to internal or external resources when services fall outside available support options.<br>• Share general guidance and self-help materials with applicants to help them better understand available next steps.<br>• Participate in community clinics and outreach events hosted by the organization.<br>• Complete intake activities at off-site locations as assigned to expand access to services.<br>• Record client interactions and case details accurately within the case management system.<br>• Respond to client communications appropriately while safeguarding sensitive information.
  • 2026-07-06T19:53:36Z
Business Analyst
  • Fort Lauderdale, FL
  • remote
  • Temporary / Contract
  • - USD / Hourly
  • <p>We are seeking a skilled <strong>Business Analyst</strong> to support software implementation initiatives in an <strong>Agile environment</strong>. This role will work closely with business stakeholders, product owners, developers, QA teams, and project managers to gather requirements, analyze business processes, and help drive successful delivery across the <strong>software development life cycle (SDLC)</strong>.</p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with stakeholders to gather, document, and validate business and system requirements.</li><li>Translate business needs into clear user stories, functional requirements, workflows, and acceptance criteria.</li><li>Support software implementation projects from discovery and planning through testing, deployment, and post-go-live support.</li><li>Participate in Agile ceremonies, including sprint planning, daily standups, backlog refinement, reviews, and retrospectives.</li><li>Collaborate with cross-functional teams to identify process improvements and recommend technology solutions.</li><li>Analyze current-state and future-state business processes and document gaps, risks, and dependencies.</li><li>Assist with UAT planning, test case review, defect tracking, and validation of delivered solutions.</li><li>Ensure requirements are aligned with business goals and implementation timelines.</li><li>Prepare project documentation, status updates, and stakeholder communications throughout the SDLC.</li></ul><p><br></p>
  • 2026-06-26T23:33:41Z
Part Time Human Resources Coordinator
  • Boca Raton, FL
  • remote
  • Temporary / Contract
  • 24.00 - 26.00 USD / Hourly
  • <p>The Part Time Human Resources Coordinator works with the Human Resources department to support the Director of People and Culture and ensure the employees’ needs are addressed timely and with compassion and empathy.   </p><p> </p><p><strong>Responsibilities:</strong> </p><ul><li>The position provides support to the Director of People and Culture with various aspects of employee lifecycle, including the administrative tasks associated with recruitment, record keeping, performance and compliance.  </li><li>Performs a variety of clerical and administrative duties in support of human resources efforts, to include but not limited to:  </li><li>Employee/client records management, local recruiting initiatives/onboarding, payroll support, and facilitating new employee orientation </li><li>Recruitment, pre-employment screening, employee onboarding, record keeping, filing, and customer service to employees and managers.  </li><li>Scanning, uploading and filing of personnel documents.</li><li>Assists applicants with the hiring process and ensures completion of each step in the hiring process (pre-employment screening, interviewing, job offer, reference checks, screenings) </li><li>Coordinates and implements policies and practices in the areas of training, performance management, compensation, updating job descriptions, and effective recruitment and selection strategies.  </li><li>Assists with the onboarding, housing, and acclimation of the H2B employees.  </li><li>Assists with and may initiate employee recognition and engagement activities.</li><li>Assists with benefits enrollment, claims and answering questions related to benefit plans.</li><li>Other tasks and duties as assigned.  </li></ul><p><br></p>
  • 2026-06-19T13:18:47Z
Guardianship Auditor
  • Fort Lauderdale, FL
  • onsite
  • Temporary to Hire
  • 25.65 - 29.70 USD / Hourly
  • We are looking for a Guardianship Auditor to support the review of financial activity and case records for individuals under court-appointed guardianship in Fort Lauderdale, Florida. This contract opportunity with potential for a permanent role is ideal for someone who can evaluate financial documentation with accuracy, interpret compliance requirements, and communicate findings clearly to stakeholders. The position focuses on helping ensure wards of the state, including minors and elderly individuals, are managed in accordance with legal and court-directed standards. This role follows a Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule.<br><br>Responsibilities:<br>• Review bank statements, investment records, and related financial documents for guardianship cases to confirm transactions align with applicable statutes and court directives.<br>• Analyze case-specific financial activity and prepare clear summaries of audit results, including recommendations for corrective action or additional court review when needed.<br>• Gather, organize, and track supporting documentation required for each audit assignment to maintain complete and accurate case files.<br>• Build audit schedules, spreadsheets, and work papers that document testing performed, exceptions identified, and conclusions reached.<br>• Evaluate submitted reports for completeness, accuracy, and compliance with guardianship reporting standards.<br>• Communicate with attorneys, guardians, and other involved parties to address deficiencies, request clarification, and support timely resolution of outstanding issues.<br>• Maintain detailed records within audit, case management, and enterprise resource planning systems to support reporting and case oversight.
  • 2026-07-06T16:04:01Z
Epic Senior Analyst
  • Coral Gables, FL
  • remote
  • Temporary / Contract
  • 52.25 - 60.50 USD / Hourly
  • Epic Senior Analyst. Quality and Population Health <br> The organization’s IT department is seeking an experienced Epic Senior Analyst - Quality and Population Health to support the implementation, optimization, and ongoing management of Epic applications related to quality reporting and population health initiatives. This role is responsible for configuring, building, and enhancing applications while collaborating with stakeholders, end users, and technical teams to ensure optimal functionality, workflow alignment, and system access. The position also supports entry level team members in daily operations and application issue resolution. <br> Core Responsibilities <br> • Collaborate with stakeholders, end users, and application team members to optimize application configuration, functionality, and access. • Serve as a primary support contact for application end users. • Participate in the design, development, implementation, and maintenance of Epic applications. • Support system testing and assist with workflow documentation. • Analyze the impact of technology on clinical workflows and validate operational changes. • Identify application issues and assist in driving resolution. • Support entry level staff with service ticket resolution, application updates, data requests, and day to day operational support. • Collaborate with training teams on documentation and training strategies related to system updates. • Work with stakeholders and end users to ensure applications meet organizational clinical and operational needs. • Participate in on call rotations and relevant meetings or committees. • Maintain regular communication with team members and provide project updates to leadership. <br> Role Specific Responsibilities <br> • Build and maintain clinician workflows and HEDIS quality measures supporting Medicare Advantage programs. • Configure and support CMS Quality Payment Program reporting including MIPS, MVP, and MACRA within Epic. • Support clinician workflows related to eCQM and Promoting Interoperability programs. • Apply knowledge of clinical terminology, workflow optimization, clinical decision support, health maintenance, and data integration. • Support business intelligence and analytics initiatives aligned with industry standards and best practices. • Build and support Epic clinical and administrative workflows. • Provide day to day application support including service ticket resolution, application enhancements, and data requests. • Analyze new Epic releases and determine potential workflow impacts. • Collaborate with project teams and provide updates on project status and issue resolution. <br> This list of responsibilities may be expanded as needed. <br> Core Qualifications <br> • Bachelor’s degree in a related field. • Epic Healthy Planet or Epic Ambulatory Certification preferred. • Minimum of 3 years of relevant experience, preferably in healthcare or healthcare related environments. • Strong operational, project management, and organizational skills.
  • 2026-06-09T20:48:47Z
IT Support Specialist
  • Fort Lauderdale, FL
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p><strong>IT Support Specialist</strong></p><p>We are seeking a dedicated <strong>IT Support Specialist</strong> to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.</p><p><strong>Responsibilities</strong></p><ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul><p><br></p>
  • 2026-07-02T17:30:09Z
Systems Administrator
  • Fort Lauderdale, FL
  • onsite
  • Permanent / Full Time
  • 80000.00 - 85000.00 USD / Yearly
  • We are looking for a Systems Administrator to support daily technology operations at our Fort Lauderdale, Florida facility. This role is responsible for maintaining reliable infrastructure, assisting employees with technical issues, and helping ensure secure, efficient use of business systems. The ideal candidate brings strong hands-on experience with server administration, endpoint support, and networked environments, along with a service-oriented approach to user support.<br><br>Responsibilities:<br>• Manage day-to-day IT support activities, responding to user issues and restoring service across hardware, software, and networked systems.<br>• Coordinate employee onboarding and offboarding by preparing equipment, provisioning applications, assigning access, and guiding users through required tools.<br>• Maintain and support business applications, helping keep systems stable, functional, and aligned with operational needs.<br>• Administer core infrastructure including virtual environments, directory services, policy controls, data backups, and endpoint protection platforms.<br>• Monitor system performance and availability to help protect uptime, preserve data accuracy, and support disaster recovery preparedness.<br>• Oversee intranet administration and enhancements to improve usability and ongoing functionality.<br>• Perform access reviews, support segregation-of-duties controls, and prepare documentation needed for audits and compliance activities.<br>• Investigate technical problems, support upgrade efforts, and contribute to automation initiatives that improve operational efficiency.<br>• Manage IT assets and vendor relationships while keeping architecture records, change logs, and support documentation current.<br>• Work with information security stakeholders to address vulnerabilities, respond to incidents, and enforce secure handling of sensitive data.
  • 2026-06-23T13:03:54Z
Help Desk Technician
  • Doral, FL
  • onsite
  • Temporary / Contract
  • 18.00 - 22.00 USD / Hourly
  • <p>Robert Half is hiring a Help Desk Technician in Doral, FL</p><p>A help desk role provides frontline IT support to users experiencing technical issues. It combines customer service, troubleshooting, and administrative tasks to ensure smooth IT operations. </p><p><strong>Core Duties and Responsibilities</strong></p><ul><li><strong>Respond to support requests</strong> via phone, email, chat, or ticketing systems. </li><li><strong>Log and track tickets</strong> with complete incident details (user info, device, symptoms, steps taken). </li><li><strong>Troubleshoot common issues</strong> such as email problems, printer errors, VPN failures, and software malfunctions. </li><li><strong>Provide remote or in‑person support</strong> using diagnostic tools and remote-control software. </li><li><strong>Perform account management tasks</strong> like password resets and account unlocks. </li><li><strong>Escalate unresolved issues</strong> to Tier 2 or Tier 3 support with detailed notes. </li><li><strong>Assist with onboarding</strong> by preparing and configuring new employee equipment. </li><li><strong>Maintain documentation</strong>, including knowledge base articles and troubleshooting guides.</li></ul><p><br></p>
  • 2026-07-06T17:08:40Z
Help Desk Technician
  • Pembroke Pines, FL
  • remote
  • Temporary / Contract
  • 20.00 - 22.00 USD / Hourly
  • <p>Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide help desk support for hardware, software, and user access issues</li><li>Perform <strong>Active Directory password resets</strong> and basic account administration</li><li>Support users with <strong>Office 365</strong> applications, including Outlook, Teams, and related tools</li><li>Troubleshoot and resolve issues in <strong>Windows 10</strong> environments</li><li>Deliver <strong>remote support</strong> to end users via phone, email, and chat</li><li>Document support requests, resolutions, and escalations in the ticketing system</li><li>Escalate more complex technical issues to the appropriate IT teams as needed</li><li>Maintain strong communication with users throughout the support process</li></ul><p><br></p>
  • 2026-06-26T23:33:41Z
Desktop Support Technician
  • Fort Lauderdale, FL
  • onsite
  • Temporary / Contract
  • 20.00 - 26.00 USD / Hourly
  • <p>We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Active Directory user administration, and assisting with Microsoft Office 365-related requests.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide desktop support for laptops, desktops, printers, and mobile devices.</li><li>Troubleshoot Windows operating system, software, and connectivity issues.</li><li>Create, modify, and disable user accounts in Active Directory.</li><li>Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.</li><li>Install, configure, and upgrade computer hardware and software.</li><li>Respond to help desk tickets and resolve technical issues in a timely manner.</li><li>Set up new user workstations and assist with onboarding activities.</li><li>Document technical issues, resolutions, and support procedures.</li><li>Escalate complex issues to higher-level IT teams when needed.</li></ul><p><br></p>
  • 2026-06-23T15:28:43Z
Service Coordinator
  • Sunrise, FL
  • onsite
  • Temporary / Contract
  • 20.00 - 22.00 USD / Hourly
  • We are looking for a bilingual Service Coordinator to support customers from Sunrise, Florida, beginning with on-site training and transitioning to a remote work arrangement. This is a Long-term Contract position for a patient, tech-savvy, detail-oriented individual who can guide users through account access, website navigation, and general service questions. The ideal candidate is comfortable assisting a wide range of customers, including older adults who may need extra support and clear step-by-step instruction.<br><br>Responsibilities:<br>• Assist customers by phone with account access, website navigation, and general service-related questions in both English and Spanish.<br>• Walk users through login setup and online system use with clear, easy-to-follow guidance tailored to their comfort level with technology.<br>• Handle inbound customer inquiries efficiently while delivering courteous, solution-focused support.<br>• Place outbound calls when needed to follow up on unresolved issues, confirm customer understanding, or provide additional assistance.<br>• Enter and update customer information accurately in internal systems to maintain complete service records.<br>• Provide patient, attentive support to customers who require extra time or additional explanation, including older adults.<br>• Help customers become confident using online tools so they can independently manage future service needs.<br>• Complete initial on-site training in Sunrise, Florida before moving into the remote portion of the assignment.
  • 2026-07-06T16:08:39Z
Help Desk/Desktop Support Analyst
  • Doral, FL
  • onsite
  • Temporary / Contract
  • 22.80 - 26.40 USD / Hourly
  • We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.<br><br>Responsibilities:<br>• Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment.<br>• Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications.<br>• Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket.<br>• Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations.<br>• Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
  • 2026-06-09T19:23:42Z