We are looking for a Device Support Specialist to join our team in Coral Springs, Florida. In this role, you will serve as the primary contact for technical support, assisting customers with hardware-related inquiries and troubleshooting. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. This is a contract-to-permanent position offering an exciting opportunity to work with innovative technologies and collaborate across multiple teams.<br><br>Responsibilities:<br>• Provide technical assistance to customers, addressing inquiries and offering solutions for hardware-related issues.<br>• Assist customers with the installation, configuration, and operation of devices, ensuring optimal performance.<br>• Document customer interactions, track support cases, and ensure timely resolution of issues.<br>• Coordinate the replacement, shipping, and receiving of device components as necessary.<br>• Perform basic testing and functionality checks on returned hardware to identify potential defects.<br>• Update and maintain accurate records in support ticket systems and technical documentation.<br>• Collaborate with engineering teams to conduct product testing and provide feedback for improvements.<br>• Work closely with operations and product management teams to align support efforts with business objectives.<br>• Deliver exceptional customer service by addressing concerns with clarity and professionalism.
<p>HR Manager -Talent Acquisition (Remote for Miami company)</p><p><br></p><p>Location: Remote, with HQ in Miami</p><p>Schedule: 9-6 EST; M-F</p><p><br></p><p>Salary: $75,000-$90,000 depending on experience +discretionary bonus</p><p>Benefits: percentage paid for Employee Health Insurance, generous time off/PTO, Holidays, and 401k/+match, discretionary bonus/incentives, additional insurances, additional perks for a great company culture including summer Fridays, team building/training and career development programs!</p><p><br></p><p>Company Overview: organization/brand within a channel of media offering specialized intel and a platform of related services from data to seminars for a global target audience with US initatives focus.</p><p><br></p><p>The HR Manager is responsible for Generalist duties with a focus on Recruitment of Talent to meet business growth-workforce planning. This role will handle standard compliance, onboarding, benefits and employee related tasks, overseeing an Assistant supporting. Acts as a strategic partner to Ownership streamlining efficiencies for a significant head count initiative across the company.</p><p><br></p><p>Any experience with recruitment within marketing/media channels industry is a plus and within sales focused roles is required. The ideal candidate also has experience bringing a smaller sized organization of around 25 to double and triple the number of employees and company size. And is enthusiastic to add value during an exciting time!</p><p><br></p><p>The HR Manager-Talent Acquisition is tasked with:</p><ul><li>Engaging new employees through recruitment to match a dynamic culture; Meet new talent head count goals for sales department, and plan accordingly for supporting administrative and marketing roles to meet business demands and year-to-year growth plans; Assist department managers with the full cycle recruitment and hiring process including job descriptions and salaries; orientation and mapping out initial trainings, performance reviews, continued professional development; all with an emphasis on company culture and brand and maintaining employee retention cultivating long lasting careers.</li><li>This position will oversee and cross over into various generalist tasks around compliance, work force planning, salaries, benefits/rewards/total comp programs, employee relations, policies and procedures/handbook. With a business manager approach working with Leadership on continued talent acquisition and retention strategy, presenting reports and metrics to meet goals, working within HRIS systems and identifying process improvements.</li></ul><p><br></p><p>Requirements</p><ul><li>Minimum of a Bachelors Degree with Human Resources or related</li><li>3- 5 years within HR Generalist duties and Talent Acquisition</li><li>Experience in growing companies and Recruiting for sales, marketing, administration and related departments</li><li>Proficent skills in English oral and written communication </li></ul>
