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3 results for Sales Assistant in Miami, FL

Sales Assistant

Pompano Beach, FL
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Job SummaryThe Quality & Compliance Coordinator supports the Manager in the execution and coordination of customer quality, regulatory, compliance, and documentation activities. This role serves as a key operational resource across quality-related programs, ensuring that customer requirements, third-party testing programs, retail portal submissions, onboarding activities, and regulatory documentation are accurately maintained and completed on time. Working closely with Sales, external laboratories, and retail partners, this position tracks quality and compliance activities, maintains the Golden Sample/Product Library, supports product launch documentation, and ensures departmental records remain organized and audit ready. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple concurrent workstreams with a high degree of accuracy and follow-through.- Monitor in-progress tests, communicate with labs regarding timelines as directed, and escalate potential delays to the Manager.- Log, file, and maintain all testing records within the department tracking system to ensure full departmental visibility and audit-readiness.- Compile and assemble claims substantiation documentation, supporting data, and relevant certifications per manager-provided direction and approved content.- Provide supporting documentation for up-to-date factory audit status as required by retail partners.- Prepare item-level and factory-level quality information packets for new and existing products as directed.- Coordinate the collection, organization, and maintenance of quality and compliance documentation required when onboarding new items, customers, or manufacturing facilities.- Support cross-functional teams by coordinating onboarding documentation, tracking completion status, and proactively identifying missing information or potential quality-related delays to help ensure onboarding timelines are met.- Ensuring all physical and digital records are current, properly labeled, and accessible; track sample revisions, physical locations, and approval statuses so the library accurately reflects the latest approved product references.- Track specification revisions, approval statuses, and document locations, flagging discrepancies or outstanding approvals to the manager; maintain product review and change tracking logs ensuring all version history and approval records are accurately captured and filed.- Support the disposition and organized removal of outdated or superseded samples to maintain library integrity; prepare and coordinate sample shipments to factories as required.
2026-07-06T00:00:00Z

Sales Assistant

Pompano Beach, FL
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Job Summary The Customer Relations Coordinator is responsible for serving as the primary point of contact for all customer communications, managing the end-to-end intake, documentation, coordination, and resolution of customer complaints and product returns. This role operates within the Customer Service function under Quality oversight to ensure independence in complaint handling while maintaining compliance with GMP requirements. The position is accountable for accurate documentation, full case file traceability, and effective cross-functional coordination to drive timely complaint closure. Beyond direct customer interaction, this role provides essential administrative and operational support, including sample intake and inventory management, document filing, metrics tracking, and general departmental administration.Responsibilities- Serve as the primary point of contact for all customer communications, providing timely acknowledgment, status updates, and resolution follow-up.- Receive, log, and categorize all customer communications in a standardized complaint management system, ensuring accurate capture of all required fields.- Create and maintain a customer contact database, ensuring accuracy of customer accounts, key contacts, phone numbers, and communication preferences; compile periodic summaries of complaint and return activity by customer account to identify high-frequency complainants.- Maintain the library of approved customer communication templates and response scripts, flagging outdated content to the manager for revision.- Perform initial triage of complaints, assessing issue type and potential safety and regulatory significance in order to assign priority levels and route accordingly.- Conduct all necessary customer replacements, including the form submission, testing, packaging, shipping, and tracking of the replacement.- Liaise with package carriers on deliveries, track inbound shipments, resolve delivery discrepancies, and document carrier-related issues.- Coordinate, log, and organize all product returns from customers, producing return labels and reconciling received returns against open complaints.- Maintain the library of product quality reference materials and filing systems, ensuring documents are properly organized and retrievable.- Gather raw complaint data inputs for Quality metrics dashboards on a defined schedule and populate reporting templates for manager review
2026-07-16T00:00:00Z

Sales Assistant

Pompano Beach, FL
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
Job SummaryThe Quality & Compliance Coordinator supports the Manager in the execution and coordination of customer quality, regulatory, compliance, and documentation activities. This role serves as a key operational resource across quality-related programs, ensuring that customer requirements, third-party testing programs, retail portal submissions, onboarding activities, and regulatory documentation are accurately maintained and completed on time. Working closely with Sales, external laboratories, and retail partners, this position tracks quality and compliance activities, maintains the Golden Sample/Product Library, supports product launch documentation, and ensures departmental records remain organized and audit ready. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple concurrent workstreams with a high degree of accuracy and follow-through. Responsibilities<ul><li>Coordinate the initiation, scheduling, and tracking of third-party laboratory testing for both internal quality assurance and customer-mandated programs.</li><li> Monitor in-progress tests, communicate with labs regarding timelines as directed, and escalate potential delays to the Manager.</li><li>Log, file, and maintain all testing records within the department tracking system to ensure full departmental visibility and audit-readiness.</li><li>Support the fulfillment of customer requests via the sales department.</li><li>Compile and assemble claims substantiation documentation, supporting data, and relevant certifications per manager-provided direction and approved content.</li><li>Provide supporting documentation for up-to-date factory audit status as required by retail partners.</li><li>Prepare item-level and factory-level quality information packets for new and existing products as directed.</li><li>Coordinate the collection, organization, and maintenance of quality and compliance documentation required when onboarding new items, customers, or manufacturing facilities.</li><li>Support cross-functional teams by coordinating onboarding documentation, tracking completion status, and proactively identifying missing information or potential quality-related delays to help ensure onboarding timelines are met.</li><li>Maintain organized records of all onboarding documentation to support traceability and future reference.</li><li>Coordinate customer portal submissions related to packaging compliance, sustainability reporting, and quality documentation requirements across key retail accounts</li><li>Input required product and packaging information into customer-managed portals accurately.</li><li>Monitor portal approval statuses and report customer requests or revision requirements to the Manager for direction.</li></ul>
2026-07-06T00:00:00Z