14 results for Help Desk Analyst in Miami, FL

Help Desk Support Analyst

Delray Beach, FL
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a Help Desk Support Analyst to join our team on a contract basis in Delray Beach, Florida. In this role, you will provide technical assistance and support for hardware, software, and network-related issues while ensuring a seamless user experience. This position requires strong problem-solving skills, excellent communication, and a customer-focused approach to resolving technical challenges. Responsibilities: • Diagnose and resolve hardware, software, and network issues using specialized tools and effective questioning techniques. • Provide detailed guidance to users, walking them through solutions to technical problems in a clear and efficient manner. • Escalate unresolved or complex issues to higher-level IT support teams for further investigation. • Maintain accurate documentation of support requests, troubleshooting steps, and resolutions within the help desk ticketing system. • Monitor and ensure compliance with internal service-level agreements (SLAs) to meet organizational standards. • Follow up with users to confirm resolution and ensure satisfaction with technical support. • Relay recurring issues, user feedback, and improvement suggestions to relevant internal teams for process enhancement. • Identify areas for improvement in support procedures and recommend actionable solutions. • Offer up-to-date information on IT systems, tools, and services to keep users informed. • Collaborate with cross-functional teams to ensure effective communication and problem resolution.
2026-03-27T00:00:00Z

Help Desk Technician

Delray Beach, FL
onsite
Temporary
21 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
2026-04-08T00:00:00Z

Help Desk Technician

Boca Raton, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-04-06T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-03-30T00:00:00Z

Helpdesk

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-03-13T00:00:00Z

Helpdesk

Boca Raton, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-03-13T00:00:00Z

Desktop Support Technician

Miami, FL
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Desktop Technician to join our team in the Miami area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, & peripherals• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-09T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a skilled Desktop Technician to join our team in the Fort Lauderdale area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across the company. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, & peripherals• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-09T00:00:00Z

IS Analyst

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
We are seeking a driven SQL Developer with experience in Laravel to join its technology modernization team. Key Responsibilities:<ul><li>Develop, optimize, and maintain SQL queries and databases (MySQL/PostgreSQL)</li><li>Conduct portal optimization and data cleansing</li><li>Integrate APIs and contribute to API development, primarily using Laravel and PHP</li><li>Collaborate with React developers and cross-functional teams</li><li>Participate in regular communications with executive stakeholders</li><li>Ensure solutions meet high standards of security, performance, and scalability</li><li>Adapt to changing requirements in a fast-paced environment</li></ul>
2026-03-25T00:00:00Z

Cybersecurity Analyst

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
Cybersecurity AnalystWe are seeking a detail-oriented Cybersecurity Analyst to strengthen our security posture and protect sensitive systems. This role is ideal for someone who enjoys investigating threats, analyzing vulnerabilities, and supporting incident response. The ideal candidate will have strong analytical skills, a security-first mindset, and foundational security experience with room to grow into senior roles.Responsibilities<ul><li>Monitor SIEM alerts, logs, and security dashboards for potential threats</li><li>Investigate suspicious behavior, malware activity, and endpoint security incidents</li><li>Perform vulnerability scans and track remediation efforts with IT teams</li><li>Support endpoint security tools including EDR platforms, antivirus, and application control</li><li>Assist in incident response activities including containment, analysis, and documentation</li><li>Review firewall rules, access permissions, and authentication logs for anomalies</li><li>Assist with compliance efforts including audits, risk assessments, and policy documentation</li><li>Help build and maintain security playbooks, SOPs, and incident response guides</li><li>Participate in phishing simulations, user awareness training, and security education initiatives</li><li>Collaborate with infrastructure and application teams to implement security best practices</li></ul>
2026-03-30T00:00:00Z

Data Analyst

Miami, FL
onsite
Temporary
26 - 34 USD / Hourly
Our company is seeking a motivated Data Analyst with expertise in SQL to join our growing team. In this role, you will leverage your analytical skills to turn data into actionable insights, helping our organization make data-driven decisions. You will work closely with stakeholders across departments to define analysis needs, prepare and interpret datasets, and deliver meaningful reports and visualizations.Key Responsibilities:<ul><li>Extract, clean, and analyze large datasets using SQL.</li><li>Develop, optimize, and maintain SQL queries, scripts, and procedures for data extraction and reporting.</li><li>Produce insightful analysis, dashboards, and reports for cross-functional teams to support key business initiatives.</li><li>Work closely with business partners to understand requirements and translate them into analytical solutions.</li><li>Identify opportunities to improve data quality, processes, and reporting efficiency.</li><li>Present findings and recommendations to stakeholders in a clear and concise manner.</li><li>Stay current on best practices and recent advancements in data analytics and reporting tools</li></ul>
2026-03-09T00:00:00Z

Data Analyst

Fort Lauderdale, FL
onsite
Temporary
25 - 32 USD / Hourly
We are looking for an experienced Data Analyst to join our team on a long-term contract basis in Fort Lauderdale. In this role, you will use your analytical expertise to transform complex data into meaningful insights that drive strategic decision-making. Collaborating with various teams, you will play a key role in refining data processes and creating impactful reports to support our organizational goals. Responsibilities:• Extract, clean, and analyze large datasets to ensure reliable and accurate data insights.• Design and optimize SQL queries, scripts, and procedures for efficient data retrieval and reporting.• Create and maintain dashboards and reports that provide clear visualizations of key performance metrics.• Collaborate with stakeholders to identify analysis needs and translate them into actionable solutions.• Evaluate and enhance data quality, ensuring consistency and accuracy across all datasets.• Present data findings and recommendations in a clear, concise manner to support business strategies.• Partner with cross-functional teams to understand key business objectives and align data analysis efforts.• Develop methods to improve reporting processes and streamline data workflows.
2026-03-09T00:00:00Z

EMR Data Analyst

Delray Beach, FL
onsite
Temporary
23 - 24 USD / Hourly
We are hiring for an EMR Data Analyst and play a critical role in driving our data reporting and electronic health record (EHR) optimization initiatives! If you have a passion for healthcare data, analytical acumen, and a desire to work with EMR/EHR systems, we want to hear from you.Key Responsibilities:<ul><li>Collaborate across business and IT teams to manage EHR/EMR data retrieval, analysis, and reporting</li><li>Organize and communicate data findings to leadership, supporting strategic decision-making</li><li>Develop data solutions integrating multiple internal applications and platforms</li><li>Build and manage data reporting for both internal and external stakeholders</li><li>Ensure timely daily, monthly, and quarterly uploads and submissions as required</li><li>Maintain strict data security standards and access controls</li><li>Deliver ongoing user support, training, and onboarding for EMR software</li><li>Participate in meetings, training sessions, and other initiatives as assigned</li></ul>
2026-03-14T00:00:00Z

Desktop Engineer- Executive Support

Miami Beach, FL
onsite
Temporary
35 - 45 USD / Hourly
Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support. Responsibilities:<ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul>
2026-03-27T00:00:00Z