<p>About the Company</p><p>The organization is a full-service provider of <strong>Alternative Dispute Resolution (ADR)</strong> services, helping parties resolve legal disputes outside of traditional court litigation. ADR includes processes such as <strong>mediation and arbitration</strong>, which are generally faster, more private, and often less costly than going to court. </p><p><br></p><p>Job Summary</p><p>We are seeking a professional, personable, and organized <strong>Receptionist</strong> to join our team. As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and efficient front office environment. The position involves answering phones, data entry, and general administrative support. This is an <strong>entry-level position</strong> with room for growth within the organization.</p><p>Ideal candidates are reliable, customer-focused, and able to multitask in a fast-paced setting.</p><p><br></p><p>Key Responsibilities</p><ul><li>Greet and assist clients and legal professionals in a professional and friendly manner</li><li>Answer and direct incoming calls promptly and courteously</li><li>Confirm hearings and conferences</li><li>Assist with administrative tasks, including supporting the scheduling team, scanning, and data entry</li><li>Provide occasional coverage at the Manhattan office</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. In this role, you will play a key part in ensuring customer satisfaction by providing efficient and attentive support. This is a long-term contract position offering an excellent opportunity to make a meaningful impact in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and courteously to inbound calls, addressing customer inquiries and concerns.<br>• Process customer orders accurately and efficiently, ensuring all details are properly recorded.<br>• Maintain a high standard while handling both inbound and outbound calls.<br>• Assist customers with product information, troubleshooting, and resolving issues.<br>• Document interactions and updates in the system to ensure accurate record-keeping.<br>• Collaborate with team members to improve customer service processes and efficiency.<br>• Follow company policies and procedures while delivering exceptional service.<br>• Handle multiple tasks simultaneously, prioritizing customer needs effectively.<br>• Provide feedback to management regarding customer trends and potential improvements.<br>• Stay updated on company products, services, and policies to provide accurate information.
