We are looking for an experienced Project Manager/Sr. Consultant to lead a portfolio of ServiceNow initiatives for an education-focused organization in Cambridge, Massachusetts. This Long-term Contract position will focus on coordinating concurrent projects that expand platform capabilities, improve reporting, and support workflow automation across departments such as finance, research, and HR. The role combines hands-on project leadership, stakeholder coordination, and delivery oversight to keep priorities aligned and implementations moving toward successful launch.<br><br>Responsibilities:<br>• Lead several small to mid-sized ServiceNow projects at the same time, ensuring scope, timelines, and deliverables remain on track.<br>• Coordinate cross-functional efforts with technical teams, business stakeholders, and platform specialists to advance implementations and enhancements.<br>• Facilitate project meetings, status updates, and working sessions through virtual collaboration tools while driving decisions and accountability.<br>• Prepare clear project artifacts such as presentations, requirement documents, configuration summaries, and delivery plans.<br>• Oversee initiatives related to ServiceNow portal deployment, reporting improvements, incident management, change management, and workflow automation.<br>• Partner with departments including finance, research, HR, and IT to identify needs, resolve issues, and align platform solutions with operational goals.<br>• Support optimization of the ServiceNow environment by helping improve processes, standardize workflows, and enhance platform usage across teams.<br>• Track risks, dependencies, and resource needs, then escalate concerns and propose solutions to maintain project momentum.<br>• Work closely with leadership and the ServiceNow development and configuration team to guide execution from planning through go-live.
We are looking for an experienced SNOW Project Manager to lead a portfolio of ServiceNow initiatives for an education-focused organization in Cambridge, Massachusetts. This is a Long-term Contract position supporting concurrent projects that expand platform capabilities, improve reporting, and introduce new workflow and portal functionality across departments. The role partners closely with technical teams and business stakeholders to drive planning, execution, and delivery while keeping priorities aligned and milestones on track.<br><br>Responsibilities:<br>• Lead several ServiceNow projects at the same time, ensuring scope, timelines, risks, and deliverables are actively managed from kickoff through launch.<br>• Coordinate cross-functional work among technical teams, platform specialists, and business partners in areas such as finance, research, human resources, and IT operations.<br>• Facilitate project meetings, status reviews, and stakeholder discussions to maintain momentum, resolve issues, and support informed decision-making.<br>• Develop and maintain project documentation, including plans, presentations, requirements materials, and configuration-related documentation.<br>• Oversee initiatives involving ServiceNow enhancements such as portal deployment, reporting improvements, process automation, and workflow optimization.<br>• Support delivery efforts tied to incident management, change management, hardware processes, software asset management, and related ITSM workstreams.<br>• Monitor project progress and dependencies closely, adjusting priorities and resource plans as needed to keep multiple efforts moving forward.<br>• Collaborate with the ServiceNow team and leadership to align project execution with platform strategy, operational goals, and go-live expectations.