<p>We are helping our client look for an HRIS Analyst to support and improve human resources systems that enable accurate data management, reliable reporting, and efficient day-to-day HR operations in Memphis, Tennessee. This role works closely with HR, IT, and business stakeholders to maintain system performance, resolve issues, and strengthen the overall use of workforce technology. The ideal candidate brings hands-on experience with enterprise HR platforms, strong analytical skills, and a commitment to data quality, compliance, and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Administer and support core HR technology platforms, including Oracle, Taleo, and related applications, to ensure stable and effective system performance.</p><p>• Investigate system, process, and data issues, then deliver timely resolution or coordinate with IT and external partners when escalation is needed.</p><p>• Maintain employee and organizational data by performing audits, validating transactions, and monitoring records for accuracy, security, and policy compliance.</p><p>• Produce recurring and ad hoc reports that help HR leaders and business partners make informed workforce decisions.</p><p>• Assist with system configuration updates, workflow improvements, security access maintenance, and organizational structure changes within HR applications.</p><p>• Participate in testing efforts for enhancements, upgrades, and implementations, including user acceptance testing and documentation of results.</p><p>• Create and maintain process guides, user instructions, and system documentation to support consistent HR operations and knowledge sharing.</p><p>• Provide functional support and training to end users by answering questions related to HR data, reporting, and system processes.</p><p>• Contribute to process improvement initiatives, technology projects, compliance reviews, and data governance activities that strengthen HR service delivery.</p>
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.<br><br>Responsibilities:<br>• Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues.<br>• Manage and update user accounts, permissions, and group access within Active Directory to support daily operations.<br>• Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines.<br>• Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.<br>• Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users.<br>• Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution.<br>• Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.