We are looking for a dynamic IT Manager to act as a trusted technology advisor for our clients, providing strategic guidance and innovative solutions to align IT systems with their business objectives. This role involves overseeing IT infrastructure, ensuring compliance with industry standards, and driving forward-thinking initiatives to enhance client operations. The ideal candidate will excel at managing relationships, planning budgets, and delivering measurable improvements in technology performance.<br><br>Responsibilities:<br>• Develop and manage multi-year IT strategies to align technology initiatives with client business goals.<br>• Facilitate strategic planning sessions with client leadership to identify opportunities for IT optimization and growth.<br>• Build and oversee annual IT budgets, including forecasting future investments and resource allocations.<br>• Ensure client IT environments adhere to industry compliance standards and regulatory requirements.<br>• Conduct risk assessments and implement strategies to mitigate potential vulnerabilities.<br>• Provide expert guidance on infrastructure design, upgrades, and lifecycle management.<br>• Lead IT operations and projects to ensure alignment with overarching business strategies.<br>• Collaborate with technical teams to evaluate and integrate emerging technologies.<br>• Deliver quarterly business reviews (QBRs) to clients, presenting performance metrics and actionable insights.<br>• Identify areas for service improvements and propose innovative solutions to enhance efficiency and security.
<p>We are looking for a dedicated GIS Analyst to join our team on a long-term contract basis in Memphis, Tennessee. In this role, you will leverage Geographic Information Systems (GIS) technology to support critical business operations and decision-making processes. Your expertise will help analyze and visualize spatial data to uncover patterns, trends, and actionable insights.</p><p><br></p><p>This position focuses on editing and maintaining GIS data, building interactive web maps and apps, and supporting internal users through data updates and external users submitting service requests. A strong technical foundation is essential. Experience with ArcGIS tools and real-time data feeds (such as GeoEvent Server) is a plus.</p><p><strong> </strong></p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Edit and update GIS features, attributes and schema in ArcGIS Pro from an enterprise geodatabase (SQL Server); manage domains and field values as needed.</li><li>Apply and maintain consistent symbology, labeling, and cartographic standards across layers and maps.</li><li>Design, build, and maintain ArcGIS Online and Enterprise Portal web maps, Experience Builder apps, feature services,dashboards, and Survey123 forms.</li><li>Configure and troubleshoot Experience Builder widgets, including filters, feature info, tables, and map messages and actions.</li><li>Use Python and Arcade expressions to automate processes, perform field calculations, and customize feature behavior.</li><li>Work with JSON and AGO Assistant to inspect, troubleshoot, and clone web maps and applications.</li><li>Support real-time and event-driven mapping with inputs and outputs in GeoEvent Server.</li><li>Perform spatial analysis, joins, queries, and geoprocessing tasks to support city reporting and operational decisions.</li><li>Respond to and resolve GIS service tickets submitted by city staff, including troubleshooting visibility, editing, and publishing issues.</li><li>Use API’s for data integrations or web app configuration.</li><li>Collaborate effectively with staff from departments such as Public Works, Code Enforcement, Engineering, etc.., to deliver GIS solutions that meet operational needs.</li><li>Communicate clearly with both technical and non-technical users and contribute to documentation, training materials, and presentations.</li><li>Maintain GIS metadata and adhere to City data standards to ensure consistency and quality across systems.</li><li>Support field data collection through tools like Survey123 and Field Maps.</li><li>Participate in GIS team meetings, citywide planning efforts, and cross-departmental collaboration.</li><li>Stay current with Esri technology updates and best practices through training and ongoing learning.</li><li>Perform related duties as assigned.</li></ul><p><br></p>
<p>We are looking for a dedicated Bilingual Help Desk Analyst I to join our team in Memphis, Tennessee. In this long-term contract role, you will play a key part in addressing IT-related issues and ensuring smooth operations by providing timely and effective support. This position requires strong technical expertise, excellent communication skills, and a collaborative mindset to thrive in a team-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Strong fluency in written and spoken English; Spanish fluency.</p><p>• Provide prompt resolution to IT incidents by utilizing the knowledgebase and minimizing disruptions to operations.</p><p>• Follow established processes for incident management, ensuring accurate routing of tickets to appropriate teams.</p><p>• Monitor and meet defined performance metrics to maintain service quality.</p><p>• Collaborate effectively within a team environment to achieve shared goals.</p><p>• Demonstrate strong communication and listening skills while assisting users with IT-related concerns.</p><p>• Apply analytical problem-solving techniques to identify and resolve technical issues.</p><p>• Manage time efficiently and prioritize tasks to ensure deadlines are met.</p><p>• Support deployments, configurations, and management of IT systems, including Active Directory, Apple devices, and computer hardware.</p><p>• Utilize expertise in technologies such as Cisco, Citrix, and Microsoft to address user needs.</p><p>• Work occasional weekend shifts and maintain readiness for afternoon and evening hours as required.</p>
