Duties and Responsibilities <br> Supervises a team of information technology (IT) support staff to provide expert technical support for assigned platforms. Manages the performance of assigned staff, including hiring, coaching, counseling, performance improvement, and career development. <br> Develops and maintains comprehensive technical documentation for platforms and processes. Prepares and updates help guides for end users. <br> Conducts training sessions for staff to ensure effective use of platforms. <br> Leads IT projects, ensuring timely completion and alignment with organizational goals. <br> Acts as the escalation point for complex technical issues that cannot be resolved promptly. <br> Identifies and escalate complex issues to higher-level technical teams when necessary. <br> Provides friendly and detail oriented support to all users. Suggests ideas for enhancement or ways to improve customer experience. <br> Ensures the clear, precise, and accurate updates and recordkeeping of issues and resolutions in the case management system (e.g., ServiceNow). <br> Reports weekly key performance indicators (KPIs) based on team performance and makes recommendations to improve performance results. <br> Keeps abreast of all industry standards and trends as it relates to the management of IT services & support functions <br> Maintains detail oriented, technical, and industry knowledge through continuing education, detail oriented publications, and detail oriented associations. <br> Performs other related duties as assigned to meet the needs of the business <br> Knowledge, Skills, and Abilities <br> Knowledge of IT support systems (e.g., Active Directory, Azure, Entra, Intune, Tanium, ServiceNow) <br> Leadership and supervisory skills to coordinate the work and development of other through training, delegation, coaching, counseling, and performance management <br> Skill in applying critical thinking, analysis, and problem-solving methods to resolve complex technical issues <br> Skill and ability to communicate verbally clearly and concisely and in writing <br> Customer service skills via multiple channels (e.g., telephone, email, chat) <br> Skill in managing projects, organizing, prioritizing, and meeting deadlines <br> Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) <br> Ability to maintain confidentiality and maintain appropriate discretion
<p>On behalf of our manufacturing and distribution client, Robert Half Talent Solutions, Technology Division is seeking a skilled and motivated <strong>AMR Engineer</strong> with hands-on experience in <strong>Geek+ Goods-to-Person (G2P)</strong> systems to join our warehouse automation team. This role will focus on the deployment, integration, optimization, and ongoing support of Geek+ AMR solutions in high-throughput fulfillment environments.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>System Integration & Configuration</strong></li><li>Configure and deploy Geek+ RMS (Robot Management System) and GPS (Geek+ Picking System).</li><li>Integrate Geek+ systems with Warehouse Management Systems (WMS) via APIs or middleware.</li><li>Set up and calibrate AMRs, pick stations, and navigation infrastructure (QR codes, Lidar, etc.).</li><li><strong>Operational Optimization</strong></li><li>Monitor and fine-tune robot routing, task allocation, and inventory slotting strategies.</li><li>Analyze system performance metrics and implement improvements to increase throughput and accuracy.</li><li>Collaborate with operations teams to ensure seamless day-to-day performance.</li><li><strong>Technical Support & Troubleshooting</strong></li><li>Diagnose and resolve issues related to robot behavior, system connectivity, and task execution.</li><li>Serve as the technical liaison with Geek+ support and internal IT teams.</li><li><strong>Data & Analytics</strong></li><li>Develop dashboards and reports to track KPIs such as pick rate, robot utilization, and system uptime.</li><li>Use data insights to drive continuous improvement initiatives.</li><li><strong>Documentation & Training</strong></li><li>Create SOPs, technical documentation, and training materials for internal teams.</li><li>Train warehouse staff and IT personnel on system usage and best practices.</li></ul><p><br></p>
<p>We are looking for an experienced Business Systems Analyst to join our team on a long-term contract basis in Memphis, Tennessee. In this role, you will be instrumental in optimizing HR IT systems, collaborating with stakeholders, and driving process improvements to enhance operational efficiency. This position offers the potential to grow within the organization while making a meaningful impact.</p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Triage & Support:</strong> Serve as the first line of support for HRIS-related issues and requests.</li><li><strong>Workday Configuration:</strong> Set up access, policies, and approvals for new hires within Workday.</li><li><strong>Process Improvement:</strong> Collaborate with the intake team to identify and implement process enhancements. Be ready to share examples of how you’ve done this in the past.</li><li><strong>Planning & Prioritization:</strong> Manage a high volume of tasks and help set priorities. We’d love to hear how you’ve handled this in previous roles.</li><li><strong>Stakeholder Engagement:</strong> Translate functional business requests into actionable solutions. Experience working closely with cross-functional teams is key.</li></ul><p><br></p><p><strong>What We’re Looking For:</strong></p><ul><li>Strong background in <strong>HRIT and Business Analysis</strong></li><li>Hands-on experience with <strong>Workday</strong></li><li>Ability to communicate effectively with both technical and non-technical stakeholders</li><li>Proven track record of <strong>process improvement</strong> and <strong>task prioritization</strong></li><li>Comfortable working in a <strong>fast-paced, remote environment</strong></li></ul><p><br></p>
