<p>Overview</p><p>We are seeking a versatile and hands-on Systems Administrator capable of supporting a wide range of IT infrastructure needs—from Tier 1 troubleshooting to Tier 3 escalations. This role is fully onsite and requires a strong foundation in on‑prem systems, Microsoft technologies, virtualization, and network administration. The ideal candidate is proactive, customer‑focused, and experienced with managing and improving a hybrid IT environment that will continue evolving toward Azure cloud services.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide end‑to‑end IT support, resolving issues ranging from Tier 1 service desk requests to Tier 3 escalated infrastructure problems.</li><li>Administer, configure, and troubleshoot Active Directory, including GPO creation, policy management, OU structure, and permissions.</li><li>Manage and support Office 365 administration, including Exchange Online, Intune, device compliance, and SCCM endpoint management.</li><li>Maintain and optimize the on‑prem server environment, including domain controllers, file servers, and other critical infrastructure systems.</li><li>Support and administer VMware virtualization environments (deployment, maintenance, resource optimization, snapshots, storage, etc.).</li><li>Configure and troubleshoot Cisco Meraki networking equipment (firewalls, switches, wireless access points, VPN, etc.).</li><li>Assist with light Azure administration (approx. 3%), including user provisioning, conditional access, and basic cloud resource maintenance.</li><li>Monitor and manage system performance, patching, security updates, and backup operations.</li><li>Write and maintain documentation, SOPs, and knowledge base articles.</li><li>Collaborate with team members to drive improvements, ensure uptime, and support ongoing projects and migrations.</li><li>Participate in on‑call rotation or after‑hours work as needed for maintenance or emergencies.</li></ul><p><br></p><p><br></p>
<p>The Tier III Help Desk Technician provides advanced technical support for complex IT issues that cannot be resolved by Tier I or Tier II teams. This role involves troubleshooting critical problems, managing escalations, and working closely with system administrators and engineers to ensure optimal system performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the highest level of technical support for escalated IT issues.</li><li>Diagnose and resolve complex hardware, software, and network problems.</li><li>Collaborate with Tier I and Tier II teams to provide guidance and mentorship.</li><li>Perform root cause analysis and implement permanent solutions for recurring issues.</li><li>Configure, maintain, and troubleshoot servers, network devices, and enterprise applications.</li><li>Document solutions and create knowledge base articles for future reference.</li><li>Assist in system upgrades, migrations, and deployments.</li><li>Ensure compliance with security policies and best practices.</li><li>Participate in on-call rotation for critical incidents.</li></ul><p><br></p>
<p>We are currently looking for a dedicated <strong>Test Center Administrator</strong> to support our test center in <strong>Memphis, TN</strong>. This role is <strong>part-time (20 hours per week)</strong>, with the opportunity for additional hours based on operational needs.</p><p><br></p><p>Responsibilities:</p><p>• Ensure full compliance with test center policies and procedures to maintain a secure and detail-oriented environment.</p><p>• Welcome test candidates, verify their identification, and perform security checks using approved methods.</p><p>• Monitor candidates throughout their exams to safeguard against misconduct and provide assistance when needed.</p><p>• Address candidate concerns promptly and escalate issues as necessary to uphold testing standards.</p><p>• Maintain the integrity and safety of testing materials and equipment at all times.</p><p>• Deliver a fair and comfortable testing experience to every candidate, ensuring adherence to company guidelines.</p><p>• Prepare detailed reports on incidents or irregularities and submit them in a timely manner.</p><p><br></p><p><br></p>
We are looking for a dedicated EDI Analyst to join our team in Bartlett, Tennessee. In this role, you will play a key part in managing and optimizing electronic data interchange (EDI) systems to ensure seamless communication with trading partners. This position offers an exciting opportunity to work in a dynamic manufacturing environment, leveraging your technical expertise to drive efficiency and accuracy.<br><br>Responsibilities:<br>• Configure, test, and maintain EDI transactions such as 850, 810, and 856 to support external trading partner integrations.<br>• Monitor EDI transmissions to identify and resolve issues related to data mapping, integrity, and communication errors.<br>• Collaborate with internal teams to gather business requirements and transform them into effective EDI configurations.<br>• Create and maintain comprehensive documentation, including data mappings, technical specifications, and communication protocols.<br>• Provide ongoing support for EDI processes, ensuring timely and accurate transaction handling.<br>• Conduct integration and regression testing with vendors and business partners to validate system functionality.<br>• Assist in the maintenance and upgrades of EDI software and tools to keep systems fully operational.<br>• Participate in special projects and contribute to system enhancements to improve operational efficiency.
<p><strong>Essential Functions:</strong></p><ul><li>Act as a strategic leader in developing the BU's five-year strategic plan, annual budget, financial forecast, and modeling tools.</li><li>Monitor key performance indicators (KPIs) related to revenue, cost of goods sold (e.g., FOB costs, freight, duties), expenses, inventory, and capital expenditures for North America legal entities and sales to the North America market.</li><li>Prepare detailed monthly financial management reports, including actuals, variance analyses, and insights to guide BU leadership in decision-making.</li><li>Present financial performance and variance analyses to BU leadership during monthly reviews and recommend actionable strategies aligned with organizational goals.</li><li>Initiate improvements to streamline, standardize, and enhance current processes and data/information integration.</li><li>Collect, analyze, and reconcile financial data from various systems, providing accurate reports for decision-making, including variance analysis (e.g., Actual vs. Budget), profit walks, and price-volume analyses.</li><li>Support ad hoc strategic and operational projects across Corporate and BU cost centers as required.</li><li>Play a critical role in implementing Jedox projects and connecting data with the Group.</li><li>Collaborate with the Business Intelligence team to develop automated reports and dashboards using BI tools (Power BI, Tableau, Pyramid) and advanced Excel functions (e.g., xLookup, Power Query, VBA).</li><li>Assist with North America's integrated five-year strategic plan, budget, and performance evaluations.</li><li>Partner with the Director to support monthly group and senior management reviews.</li><li>Support FP& A team responsibilities, including ad hoc requests and potential within-team role rotations.</li></ul><p><strong>Travel Requirements:</strong></p><ul><li>National and international travel may occasionally be required for business needs - 20%.</li></ul><p><strong>Skills and Qualifications:</strong></p><ul><li>Advanced Microsoft Excel and PowerPoint skills.</li><li>Strong verbal and written communication, including effective presentation abilities.</li><li>Meticulous attention to detail, ensuring timely, accurate, and consistent output.</li><li>Exceptional time management, prioritization, and multitasking in tight deadlines.</li><li>Demonstrated ownership and a proactive, self-starter work ethic.</li><li>Logical reasoning and problem-solving aptitude.</li><li>Proficient with BI tools like Power BI, Tableau, and Pyramid.</li><li>Ability to handle sensitive and confidential matters professionally.</li><li>Capacity to collaborate constructively with cross-departmental teams.</li><li>Familiarity with systems like Microsoft Navision, SAP, Jedox, Hyperion Financial Management (HFM), or IBM TM1 is a plus.</li><li>Fluency in Mandarin is a plus.</li></ul><p><strong>Required Education and Experience:</strong></p><ul><li>Bachelor's degree in Accounting, Finance, Statistics, Mathematics, or a related field.</li><li>CPA designation is preferred but not mandatory.</li><li>At least 5+ years of progressive experience in financial analysis.</li><li>Experience presenting to senior management is desirable.</li><li>Proficient in BI and ERP systems, particularly Power BI.</li></ul><p><br></p>
<p>Responsibilities:</p><p>• Lead the planning and execution of the organization's IT strategy to align with overall business objectives.</p><p>• Oversee deskside support teams to ensure prompt and effective resolution of technical issues.</p><p>• Manage hardware deployments and ensure seamless integration of new systems.</p><p>• Implement and maintain reliable backup technologies to safeguard critical data.</p><p>• Coordinate the use of Cisco technologies to enhance network performance and security.</p><p>• Drive the adoption of Azure DevOps and cloud-based AI solutions to improve operational efficiency.</p><p>• Monitor and optimize IT infrastructure to ensure high availability and performance.</p><p>• Collaborate with stakeholders to identify technology needs and deliver scalable solutions.</p><p>• Develop and enforce IT policies, procedures, and best practices across the organization.</p><p>• Lead and mentor a team of IT professionals to foster growth and innovation.</p>
