We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.<br><br>Responsibilities:<br>• Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.<br>• Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.<br>• Manage tasks under pressure while meeting both tactical and strategic business objectives.<br>• Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.<br>• Ensure compliance with change management protocols to maintain a stable and reliable IT environment.<br>• Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.<br>• Deploy and image PCs while maintaining hardware and software standards.<br>• Collaborate with teams to create and update knowledge base articles for internal use.<br>• Travel occasionally to other locations to provide on-site support as needed.<br>• Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.
<p>This is a 2nd Shift weekend opportunity (2-days off during the week), 5 days a week 8-hour shifts.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide hands-on technical support for desktops, laptops, mobile devices, printers, scanners, RF guns, and other warehouse-related equipment.</li><li>Install, configure, and troubleshoot Windows operating systems, Microsoft Office applications, and enterprise software.</li><li>Support barcode scanners, label printers, handheld RF devices, and other logistics technology critical to warehouse operations.</li><li>Perform routine maintenance, upgrades, and patching of hardware and software.</li><li>Troubleshoot network connectivity issues (wired and wireless) within the distribution center environment.</li><li>Ensure proper user account setup, password resets, and access control in Active Directory and other enterprise systems.</li><li>Assist with imaging, deployment, and replacement of hardware equipment.</li><li>Document incidents, resolutions, and technical procedures using the company’s ticketing system.</li><li>Partner with warehouse leadership and IT teams to resolve issues that may impact order fulfillment and productivity.</li><li>Provide training and end-user support to staff as needed.</li></ul><p><br></p>
<p><strong>Responsibilities</strong></p><ul><li>Configure and install new computers, ensuring users adapt to their systems smoothly.</li><li>Configure, install, and deploy servers throughout the environment.</li><li>Configure, deploy, and troubleshoot network infrastructure (switches, firewalls, APs).</li><li>Configure, deploy, and troubleshoot wireless networking systems supporting daily operations.</li><li>Configure, deploy, and support plant data centers, including servers, power, and cooling.</li><li>Configure, deploy, and support access control and security systems (RFID, door locks, cameras).</li><li>Support internal telecommunications infrastructure (RingCentral, MS Teams).</li><li>Configure, deploy, and support mobile technology (scanners, tablets, MDM software).</li><li>Log and track all support calls in the Help Desk Ticketing System to ensure timely resolution.</li><li>Collaborate with Operations teammates to identify problems and develop technical solutions (PLCs, HMIs, automation devices).</li><li>Troubleshoot, support, and recommend enhancements to Operational Technology Infrastructure (OT network backbone).</li><li>Maintain IT asset inventory by tracking serial numbers to ensure accountability.</li><li>Support, configure, and deploy print management infrastructure.</li><li>Maintain software management solutions.</li><li>Provide 24x7 on-call support during assigned weeks, serving as a secondary/tertiary point of contact for high-priority issues.</li></ul><p><br></p><p><br></p>
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. 2. Take responsibility for projects and solutions within the larger business initiative. 3. Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace. 4. Enable faster and smarter business processes and develop analytics for meaningful insights. 5. Work with internal and external partners to communicate project status, activities, and achievements. 6. Perform server administration tasks (ex: user/group, security permissions, group policies, print services), research event-log warnings and errors, and monitor resources to ensure that systems architecture components work together seamlessly. 7. Monitor data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. 8. Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments. 9. Experience with VMWs required. 10. Experience with cloud technology, especially Azure, AWS & Google Cloud 11. Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed. 12. Perform routine and scheduled audits of all systems, including backups. 13. Patch management. 14. Systems installation and configuration. 15. Performance monitoring. 16. Regular and reliable attendance expected.
<p>Our client is seeking an <strong>Apple Certified IT Professional (ACITP)</strong> to lead the deployment, management, and support of Apple devices across enterprise and/or education environments. This role is responsible for ensuring seamless integration of Apple hardware, software, and services, leveraging industry best practices in mobile device management (MDM), Apple Business Manager, and enterprise deployment strategies.</p><p>The ACITP certification builds on the Apple Certified Support Professional (ACSP) credential and is designed for IT professionals with a focus on scalable Apple device lifecycle management.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Configure, deploy, and manage Apple devices (macOS, iOS, iPadOS) in enterprise or education environments.</li><li>Implement and maintain Mobile Device Management (MDM) platforms for centralized control.</li><li>Manage Apple Business Manager integration, including app deployment, user enrollment, and volume purchasing.</li><li>Support enterprise-level deployment strategies (zero-touch deployment, automated enrollment, configuration profiles).</li><li>Provide advanced technical support for Apple hardware and software.</li><li>Ensure security and compliance policies are applied across Apple endpoints.</li><li>Collaborate with IT leadership to design and implement Apple ecosystem solutions.</li><li>Maintain documentation for device configurations, deployment workflows, and troubleshooting procedures.</li><li>Train and support end-users and IT staff on Apple technologies.</li><li>Stay current on Apple updates, best practices, and certification requirements.</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Collierville, Tennessee. This long-term contract position offers an excellent opportunity to assist customers with their inquiries while ensuring a seamless experience. If you enjoy helping others, have strong communication skills, and excel in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound calls, addressing customer inquiries and concerns.<br>• Deliver exceptional customer service through clear and empathetic communication.<br>• Manage email correspondence, ensuring timely and accurate responses.<br>• Handle data entry tasks with precision and attention to detail.<br>• Process orders efficiently and maintain accurate records.<br>• Schedule appointments and coordinate follow-ups with customers.<br>• Assist with both inbound and outbound calls as needed.<br>• Utilize Microsoft Excel and Word to manage customer information and documentation.<br>• Collaborate with team members to achieve service goals and resolve issues effectively.<br>• Uphold company standards and practices while maintaining a positive customer experience.
We are looking for a highly skilled Plant Cost Accountant to join our team at a manufacturing facility in Memphis, Tennessee. This role is integral to maintaining financial accuracy and efficiency, with a focus on fixed asset management, inventory reporting, and operational analysis. The ideal candidate will possess a strong background in cost accounting within a manufacturing environment and demonstrate exceptional analytical capabilities.<br><br>Responsibilities:<br>• Manage fixed assets by overseeing commissioning, decommissioning, and conducting audits to ensure accuracy and compliance.<br>• Coordinate capital expenditures, including processing invoices, maintaining project tracking systems, and capitalizing assets.<br>• Collect, analyze, and report inventory data, including daily transfers, packaging line variances, and weekly physical count reconciliations.<br>• Perform operational reviews by analyzing manual field data and comparing it with automated checkpoints to ensure data consistency.<br>• Support month-end close processes by preparing journal entries, reconciling accounts, and ensuring accuracy in the general ledger.<br>• Assist in the creation of manufacturing budgets, mid-year forecasts, year-end reviews, and audit requests.<br>• Track and forecast expenses through general ledger reviews to support management reporting.<br>• Contribute to longer-term raw material trend analysis and weekly rice reconciliations through cross-training and collaboration.<br>• Provide backup support for other accounting personnel as needed, ensuring seamless operations.<br>• Handle additional tasks as assigned by the Plant Accounting Supervisor or other management personnel.
