<p>The Tier III Help Desk Technician provides advanced technical support for complex IT issues that cannot be resolved by Tier I or Tier II teams. This role involves troubleshooting critical problems, managing escalations, and working closely with system administrators and engineers to ensure optimal system performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the highest level of technical support for escalated IT issues.</li><li>Diagnose and resolve complex hardware, software, and network problems.</li><li>Collaborate with Tier I and Tier II teams to provide guidance and mentorship.</li><li>Perform root cause analysis and implement permanent solutions for recurring issues.</li><li>Configure, maintain, and troubleshoot servers, network devices, and enterprise applications.</li><li>Document solutions and create knowledge base articles for future reference.</li><li>Assist in system upgrades, migrations, and deployments.</li><li>Ensure compliance with security policies and best practices.</li><li>Participate in on-call rotation for critical incidents.</li></ul><p><br></p>
We are looking for a dedicated EDI Analyst to join our team in Bartlett, Tennessee. In this role, you will play a key part in managing and optimizing electronic data interchange (EDI) systems to ensure seamless communication with trading partners. This position offers an exciting opportunity to work in a dynamic manufacturing environment, leveraging your technical expertise to drive efficiency and accuracy.<br><br>Responsibilities:<br>• Configure, test, and maintain EDI transactions such as 850, 810, and 856 to support external trading partner integrations.<br>• Monitor EDI transmissions to identify and resolve issues related to data mapping, integrity, and communication errors.<br>• Collaborate with internal teams to gather business requirements and transform them into effective EDI configurations.<br>• Create and maintain comprehensive documentation, including data mappings, technical specifications, and communication protocols.<br>• Provide ongoing support for EDI processes, ensuring timely and accurate transaction handling.<br>• Conduct integration and regression testing with vendors and business partners to validate system functionality.<br>• Assist in the maintenance and upgrades of EDI software and tools to keep systems fully operational.<br>• Participate in special projects and contribute to system enhancements to improve operational efficiency.
<p>Responsibilities:</p><p>• Lead the planning and execution of the organization's IT strategy to align with overall business objectives.</p><p>• Oversee deskside support teams to ensure prompt and effective resolution of technical issues.</p><p>• Manage hardware deployments and ensure seamless integration of new systems.</p><p>• Implement and maintain reliable backup technologies to safeguard critical data.</p><p>• Coordinate the use of Cisco technologies to enhance network performance and security.</p><p>• Drive the adoption of Azure DevOps and cloud-based AI solutions to improve operational efficiency.</p><p>• Monitor and optimize IT infrastructure to ensure high availability and performance.</p><p>• Collaborate with stakeholders to identify technology needs and deliver scalable solutions.</p><p>• Develop and enforce IT policies, procedures, and best practices across the organization.</p><p>• Lead and mentor a team of IT professionals to foster growth and innovation.</p>
