<p>· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.</p><p>· Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.</p><p>· Serves as primary point of contact to set up and maintain network security.</p><p>· Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.</p><p>· Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.</p><p>· Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.</p><p>· Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems.</p><p>· Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done.</p><p>· May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company.</p><p>· </p>
<p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.</li><li>Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.</li><li>Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.</li><li>Support end-user account management in Active Directory, Exchange, and other enterprise systems.</li><li>Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.</li><li>Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.</li><li>Maintain accurate records of service requests and resolutions using an IT ticketing system.</li><li>Support video conferencing, Teams meetings, and conference room technology.</li><li>Implement and follow IT security best practices, including patch management and antivirus compliance.</li><li>Collaborate with network and systems administrators on escalated issues or infrastructure projects.</li><li>Document technical processes, procedures, and end-user guides as needed.</li></ul><p><br></p><p><br></p>
<p>On behalf of our pharmaceutical manufacturing client, we are seeking a detail-oriented and driven EDI Integration Specialist with hands-on experience in Boomi and a strong understanding of EDI standards and protocols. This role is ideal for someone who thrives in a collaborative environment, enjoys solving complex problems, and is eager to grow within the EDI space.</p><p><br></p><p>Schedule: Full-time | Remote | 12:00 PM – 8:30 PM CST</p><p>Duration: 6-month contract-to-hire</p><p><br></p><p>Key Responsibilities:</p><ul><li>Configure and test EDI transactions (e.g., 850, 810, 856) with external trading partners.</li><li>Monitor and troubleshoot EDI transmissions, resolving mapping, data integrity, and protocol issues.</li><li>Collaborate with internal teams to translate business needs into EDI configurations.</li><li>Maintain documentation for data mappings, communication protocols, and technical specifications.</li><li>Provide daily support for EDI processes, ensuring timely issue resolution.</li><li>Conduct integration testing with partners and vendors.</li><li>Support system updates and enhancements for EDI tools and platforms.</li><li>Contribute to ad-hoc projects and continuous improvement initiatives.</li></ul><p><br></p><p><br></p>
<p>Functional job descriptions:</p><p><br></p><p> Key Responsibilities</p><p>• Collect and synthesize key fleet attributes that impact long-term forecasting, including fleet size and acquisition schedule, maintenance specifications, and technical conditions</p><p>• Deliver both short- and long-term operational (shop visit count) and financial forecasts to internal and external customers</p><p>• Understand and be able to communicate (verbally, in writing, and in visualizations as appropriate) fleet-specific variables that could impact shop visit timing and costs</p><p>• Consistent updating of forecasting inputs in forecasting systems</p><p>• Provide direct input to Materiel Planning, Expense and Capital Business Plans, periodic accounting reports and reconciliations, and vendor shop visit planning processes</p><p>• Continuously improve forecasting processes to ensure best-in-class performance</p><p>• Scenario modeling, including in support of contract negotiation or expense optimization strategies</p><p>• Monitor and provide insight on key factors, such as Propulsion Dispatch Reliability, time on wing, Unscheduled Engine Removals, work scope levels, and variances to Business Plan </p><p>• Support and deliver presentations to audiences up to Executive Vice President</p><p>• Contribute to the healthy functioning of the Engine Fleet Team, representing the financial and operational modeling interests of the fleet and being lead communicator and liaison from the Fleet Team to Accounting and Finance</p><p>• Support other groups in Propulsion organization with planning and presentation needs</p>
