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3 results for Customer Service Manager in Memphis, TN

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process.The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach. Responsibilities<ul><li>Communicate clearly and professionally with customers via phone and email</li><li>Utilize multiple systems and technology platforms to efficiently address customer needs</li><li>Respond to inquiries regarding products, pricing, order status, and availability</li><li>Partner with internal teams to support customer requirements and resolve issues</li><li>Process and validate customer orders accurately and efficiently</li><li>Coordinate order routing and fulfillment according to established procedures</li><li>Manage assigned customer accounts while maintaining high service standards</li><li>Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner</li><li>Adhere to departmental policies, procedures, and performance expectations</li></ul>Qualifications<ul><li>1–3 years of customer service, order management, sales support, or related experience</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Strong analytical, organizational, and problem-solving abilities</li><li>Proven ability to manage multiple priorities while maintaining attention to detail</li><li>Dependable with a strong work ethic and commitment to customer satisfaction</li><li>Ability to work independently and collaboratively within a team environment</li><li>Customer-focused mindset with a process-oriented approach</li><li>Experience with ERP systems and order management platforms is a plus</li><li>Bachelor's degree preferred</li></ul>
2026-06-09T00:00:00Z

Sr. Customer Service Specialist

Memphis, TN
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This highly visible role serves as a central point of contact for customers and internal partners, helping ensure orders move smoothly from initial entry through delivery while maintaining a high standard of service. The position is well suited for someone who enjoys balancing customer communication, operational coordination, and account support in a fast-paced environment. You will work closely with sales, operations, warehouse, technical, and manufacturing teams to deliver a reliable and detail-focused customer experience. Responsibilities: • Oversee the full order lifecycle, entering customer orders accurately and following them through fulfillment to ensure timely completion. • Partner with sales, operations, warehouse, technical support, and manufacturing teams to keep customer commitments aligned with inventory, production, and shipping schedules. • Serve as a primary customer contact by responding to inquiries, providing status updates, and resolving service-related issues promptly and effectively. • Support account-related activities such as preparing pricing information, assisting with proposals and contract details, and contributing to customer retention and growth efforts. • Review open orders, forecast inputs, and demand patterns to help improve planning visibility and day-to-day operational performance. • Maintain customer records, shared communication channels, order documentation, and reporting data with a strong focus on accuracy and organization. • Identify workflow gaps and recommend practical improvements that strengthen service quality and operational efficiency. • Provide backup assistance across customer service and commercial operations functions as business needs shift. • Coordinate shipping-related details for domestic and international customers, including communication tied to timelines and required export documentation where applicable.
2026-06-25T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
14.25 - 16.5 USD / Hourly
We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours Responsibilities:• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.• Assist guests by providing directions and answering any inquiries they may have about the exhibits.• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.• Provide talking points and relevant information to guests.• Achieve organizational sales and service goals by promoting and selling museum merchandise.• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.
2026-06-23T00:00:00Z