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2 results for Customer Service Manager in Memphis, TN
- Memphis, TN
- onsite
- Temporary to Hire
- 20 - 21 USD / Hourly
- We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This position serves as a central point of contact for customers while overseeing order activity, account support, and coordination across sales, operations, warehouse, technical, and production teams. The ideal candidate brings a strong service mindset, excellent organization, and the ability to keep multiple priorities moving in a fast-paced, onsite environment.<br><br>Responsibilities:<br>• Oversee the full order lifecycle from initial entry through fulfillment, confirming accuracy, timing, and customer expectations at each stage.<br>• Partner with internal departments to resolve questions related to inventory, shipment schedules, documentation, and order progress for domestic and international customers.<br>• Support customer accounts by assisting with pricing details, proposals, contract-related coordination, and activities that strengthen long-term business relationships.<br>• Track open orders, customer demand patterns, and forecast information to help improve planning and day-to-day operational execution.<br>• Maintain organized customer records, shared communication channels, and reporting data to ensure information remains current and accessible.<br>• Identify service gaps and workflow inefficiencies, then recommend practical improvements that enhance responsiveness and accuracy.<br>• Provide cross-coverage for customer service and commercial support tasks as business needs shift.<br>• Communicate clearly with customers and internal partners to address issues quickly and maintain a consistent service experience.
- 2026-10-20T00:00:00Z
- Collierville, TN
- onsite
- Temporary to Hire
- 21 - 22 USD / Hourly
- We are looking for a detail-oriented Account Manager to join our team in Collierville, Tennessee in a contract capacity with the potential to become permanent. This role supports key customer accounts by overseeing order activity, resolving service issues, and helping clients receive timely, accurate information. The ideal candidate brings strong sales support experience, communicates effectively across departments, and takes a proactive approach to meeting customer expectations.<br><br>Responsibilities:<br>• Manage customer purchase orders from entry through completion, ensuring all details are recorded correctly and processed on time.<br>• Provide clients with accurate information regarding pricing, item availability, and suitable substitute products when needed.<br>• Identify opportunities to expand existing account activity by recommending additional products that align with customer needs.<br>• Monitor open orders, delayed items, and urgent requests while keeping customers informed of progress and expected timelines.<br>• Produce order-related and shipping reports to support account activity, internal planning, and customer updates.<br>• Serve as a primary point of contact for assigned clients, coordinating with internal teams to deliver responsive and reliable service.<br>• Maintain organized records for customer agreements, billing support documents, and other account-related files.<br>• Support electronic data interchange activity by reviewing transaction issues, resolving discrepancies, and helping ensure smooth order flow.<br>• Partner with customer teams and warehouse personnel to manage shipping schedules, delivery changes, returns, and special handling requests.<br>• Address operational concerns quickly and assist across sales support and customer service functions as business needs require.
- 2026-10-20T00:00:00Z