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3 results for Customer Service Manager in Memphis, TN

Customer Experience Specialist

Collierville, TN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in Collierville, Tennessee on a contract basis with the potential for a permanent role. This position supports customers throughout the order cycle by handling inquiries, entering and validating orders, and coordinating with internal teams to keep service levels high. The ideal candidate is organized, responsive, and comfortable managing multiple priorities in a fast-moving environment while maintaining a detail-oriented, customer-first approach. Responsibilities: • Manage customer communication across phone, email, and internal systems to provide timely and accurate support. • Enter, review, and confirm customer orders while ensuring details are complete and aligned with company procedures. • Address questions related to product information, pricing, inventory availability, and order progress. • Work closely with sales, operations, and distribution partners to support fulfillment needs and maintain a smooth customer experience. • Monitor shipments and provide updates to customers regarding delivery timelines and order status. • Research service issues, discrepancies, and account concerns, then drive resolution with appropriate internal teams. • Oversee assigned customer accounts and maintain consistent service quality across a high volume of interactions. • Use CRM and other business systems effectively to document activity, track requests, and support daily service operations.
2026-08-17T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
15 - 15 USD / Hourly
We are looking for a Guest Services Representative to create a welcoming and informative experience for visitors at the museum in Memphis, Tennessee. This Contract to Permanent position is ideal for someone who enjoys interacting with the public, guiding guests through a structured visitor journey, and representing the organization with care and attention to detail. The person in this role will support guest flow across multiple exhibit areas while sharing key information about the museum and the Civil Rights era. Weekend availability is required, and the schedule includes regular standing assignments throughout the facility. Responsibilities: • Welcome visitors at assigned museum locations and provide a positive first impression from arrival through departure. • Guide guests through entry points, exhibit spaces, hallways, and theater areas to help maintain an organized and smooth visitor experience. • Share clear, engaging information about museum exhibits and speak knowledgeably about the Civil Rights era. • Offer directions, answer guest questions, and help visitors navigate the museum with confidence. • Deliver brief prepared remarks before and after theater presentations to support the visitor experience. • Monitor assigned coverage areas to ensure guest-facing stations remain staffed and service standards are maintained. • Support box office and front-door interactions while contributing to visitor service and sales objectives. • Remain attentive and detail oriented during standing assignments in public areas throughout the shift.
2026-08-17T00:00:00Z

Account Manager

Collierville, TN
onsite
Temporary to Hire
21 - 24 USD / Hourly
We are looking for an Account Manager to join our team in Tennessee in a contract capacity with the potential for a permanent role. This position supports key customer accounts by overseeing order activity, responding to product and pricing inquiries, and helping ensure a smooth experience from order placement through delivery. The ideal candidate brings strong coordination skills, a customer-focused mindset, and the ability to work across sales, customer service, and operations to resolve issues and maintain accurate account documentation. Responsibilities: • Manage customer purchase orders from entry through completion, ensuring details are accurate and processed in a timely manner. • Respond to client questions regarding pricing, inventory status, and comparable product alternatives to support purchasing decisions. • Identify opportunities to expand account value by recommending additional products that align with customer needs. • Monitor open orders, backordered items, and urgent shipments, providing timely updates and status reports to customers and internal teams. • Prepare and distribute order, shipment, billing, and related account reports as requested. • Serve as a primary point of contact for assigned clients, coordinating with internal departments to deliver responsive service and maintain strong business relationships. • Maintain organized records for customer agreements, account documents, and contract-related information. • Support electronic data interchange activities by reviewing transactions, resolving discrepancies, and helping maintain accurate order flow. • Partner with customer contacts and warehouse personnel to coordinate shipping timelines, order changes, returns, and special handling requests. • Address service or operational issues quickly and assist with additional sales support and customer service tasks as needed.
2026-08-07T00:00:00Z