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2 results for Customer Service Manager in Memphis, TN

Sr. Customer Service Specialist

Memphis, Tennessee
onsite
Temporary to Hire
21 - 21 USD / Hourly
We are looking for a detail-oriented Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This role serves as a central point of contact for customers and internal partners, helping ensure orders move smoothly from entry through delivery while supporting strong account relationships. The ideal candidate brings a proactive approach to problem-solving, communicates effectively across departments, and thrives in a fast-paced, onsite environment. Responsibilities: • Oversee the full order lifecycle, from initial entry through shipment completion, with a strong focus on accuracy and timely follow-through. • Partner with sales, operations, warehouse, technical support, and manufacturing teams to provide clear updates on order status, product availability, and delivery timing. • Build and maintain positive customer relationships by responding to inquiries, resolving issues, and supporting ongoing account needs. • Assist with commercial activities such as pricing coordination, proposal support, contract-related administration, and customer growth efforts. • Track open orders, customer projections, and demand patterns to help improve planning and day-to-day operational effectiveness. • Maintain customer records, shared communication channels, and reporting tools to support service consistency and data accuracy. • Identify workflow gaps and recommend practical improvements that enhance service levels and operational performance. • Provide additional coverage across customer service and related commercial support functions as business needs evolve, including adapting to changing internal processes.
2026-09-23T00:00:00Z

Account Manager

Collierville, Tennessee
onsite
Temporary to Hire
21 - 22 USD / Hourly
We are looking for a detail-oriented Account Manager to join our team in Collierville, Tennessee in a contract capacity with the potential to become permanent. This role supports key customer accounts by overseeing order activity, resolving service issues, and helping clients receive timely, accurate information. The ideal candidate brings strong sales support experience, communicates effectively across departments, and takes a proactive approach to meeting customer expectations. Responsibilities: • Manage customer purchase orders from entry through completion, ensuring all details are recorded correctly and processed on time. • Provide clients with accurate information regarding pricing, item availability, and suitable substitute products when needed. • Identify opportunities to expand existing account activity by recommending additional products that align with customer needs. • Monitor open orders, delayed items, and urgent requests while keeping customers informed of progress and expected timelines. • Produce order-related and shipping reports to support account activity, internal planning, and customer updates. • Serve as a primary point of contact for assigned clients, coordinating with internal teams to deliver responsive and reliable service. • Maintain organized records for customer agreements, billing support documents, and other account-related files. • Support electronic data interchange activity by reviewing transaction issues, resolving discrepancies, and helping ensure smooth order flow. • Partner with customer teams and warehouse personnel to manage shipping schedules, delivery changes, returns, and special handling requests. • Address operational concerns quickly and assist across sales support and customer service functions as business needs require.
2026-09-15T00:00:00Z