We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency.<br><br>Responsibilities:<br>• Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met.<br>• Oversee remote desktop support operations to resolve technical issues quickly and effectively.<br>• Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings.<br>• Administer and maintain Azure Active Directory, ensuring secure and efficient user management.<br>• Implement and monitor ITIL processes to improve service delivery and operational excellence.<br>• Lead the deployment and management of Intune for device and application management.<br>• Collaborate with cross-functional teams to align IT services with business needs.<br>• Identify and address areas for improvement in service delivery processes.<br>• Develop and maintain documentation for IT service protocols and procedures.<br>• Train and mentor team members to enhance technical skills and performance.
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>