We are looking for a dedicated Customer Service Manager to oversee customer interactions and ensure operational excellence in a dynamic environment. This long-term contract position is based in Orlando, Florida, and offers an exciting opportunity to lead teams, enhance customer satisfaction, and optimize processes related to shipping, receiving, and order management.<br><br>Responsibilities:<br>• Manage and lead customer service teams to deliver exceptional service and resolve issues efficiently.<br>• Oversee shipping and receiving operations, ensuring timely and accurate processing of goods.<br>• Utilize software tools to manage customer accounts, process orders, and track scheduling.<br>• Develop and implement strategies for improving customer service quality and team performance.<br>• Train and mentor new employees to encourage attention to detail and align with company standards.<br>• Coordinate call center operations, ensuring seamless communication and customer satisfaction.<br>• Monitor and optimize processes related to uniform solutions and cloud-based applications.<br>• Maintain strong relationships with customers, addressing concerns and providing tailored solutions.<br>• Collaborate with cross-functional teams to align operational goals with customer needs.<br>• Analyze performance metrics to identify areas for improvement and implement corrective actions.
We are looking for an efficient and driven Account Sales individual to join our team in Orlando, Florida. In this role, you will work with clients across various industries, connecting them with innovative print and packaging solutions that meet their branding and operational needs. If you are passionate about building relationships and delivering value through exceptional service, this is the perfect opportunity to grow your career.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities by researching and connecting with potential clients in industries such as food, beverage, health, and beauty.<br>• Engage with clients to understand their specific printing and packaging needs, ensuring solutions align with their business objectives.<br>• Present tailored pitches and proposals that highlight the benefits of our premium, eco-friendly print solutions.<br>• Schedule and attend client meetings, collaborating with sales directors to showcase our capabilities and secure partnerships.<br>• Develop and maintain strong relationships with clients, providing exceptional service and identifying opportunities for repeat or referral business.<br>• Transition into managing the full sales cycle independently after completing comprehensive onboarding and training.<br>• Collaborate with internal teams to ensure timely and accurate delivery of products and services to clients.<br>• Stay informed about industry trends and advancements to effectively communicate the value of our innovative solutions.
