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2 results for Help Desk Technician Ii in Manteca, CA
- San Ramon, California
- remote
- Permanent / Full Time
- 85000 - 124000 USD / Yearly
- <p>The System Engineer II supports the reliability, security, availability, and continuous improvement of enterprise cloud infrastructure and platform services. This role assists with Azure and/or AWS operations, cloud solution design, Infrastructure as Code (IaC), and the deployment and operational support of AI services in Azure, including Microsoft Foundry. The position works closely with project managers, business stakeholders, application teams, and senior engineers to deliver scalable, secure, and well-documented technology solutions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Support daily operations, monitoring, maintenance, troubleshooting, and reliability for Azure and/or AWS environments.</p><p>Assist with the design, deployment, configuration, patching, and optimization of cloud infrastructure and platform services.</p><p>Develop and maintain Infrastructure as Code using Azure Bicep, Azure CLI, or PowerShell to enable repeatable and secure deployments.</p><p>Provision and support Azure AI services, including Microsoft Foundry, through environment setup, access management, monitoring, and documentation.</p><p>Partner with business and technical teams to gather requirements and deliver cloud-based solutions.</p><p>Create and maintain technical documentation, runbooks, standards, and operational procedures.</p><p>Participate in change management, production readiness, incident response, and availability management processes.</p><p>Identify automation opportunities to improve efficiency and reduce manual effort.</p><p>Collaborate with senior engineers and architects on cloud standards, security practices, and platform enhancements.</p><p>Monitor cloud costs and recommend optimization opportunities.</p><p>Manage monitoring and observability tools such as Azure Monitor, Application Insights, and CloudWatch.</p><p>Support security patching, vulnerability remediation, and compliance controls.</p><p>Provide technical support and communicate effectively with both technical and non-technical stakeholders.</p>
- 2026-09-14T00:00:00Z
- Pleasanton, California
- onsite
- Temporary to Hire
- 35 - 38 USD / Hourly
- <p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
- 2026-09-24T00:00:00Z