We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Walnut Creek, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving everyday desktop issues, preparing equipment for deployment, and creating a reliable workstation experience in a Windows-based environment. The role supports multiple nearby sites with limited travel, while primarily working from the Walnut Creek location.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for hardware, software, and workstation-related issues.<br>• Diagnose common desktop problems and restore functionality for users in a timely manner.<br>• Replace computers and related equipment as needed to maintain business operations.<br>• Prepare and configure workstations for new and existing employees, including peripherals and standard desktop tools.<br>• Perform computer imaging and device setup to support consistent deployment standards.<br>• Support users across multiple local sites, with occasional travel between locations when required.<br>• Maintain Windows-based desktop environments and assist with routine endpoint support tasks.