We are looking for an experienced Scrum Master to guide and support teams in delivering high-quality software solutions. This role involves fostering collaboration, ensuring adherence to Agile principles, and driving continuous improvement within cross-functional teams. Based in Woodland Hills, California, you will play a pivotal role in managing workflows and facilitating communication between developers, QA specialists, and product managers.<br><br>Responsibilities:<br>• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to ensure seamless team operations.<br>• Track and analyze team performance using tools such as Jira and Confluence, identifying areas for improvement.<br>• Collaborate closely with developers, QA teams, and product managers to maintain alignment on project goals and deliverables.<br>• Ensure teams adhere to Agile principles and practices while fostering a culture of accountability and transparency.<br>• Manage and resolve impediments that hinder progress, ensuring timely delivery of internal business applications.<br>• Work with multiple teams, including Evolution and Data Teams, to prioritize tasks and manage workflows effectively.<br>• Provide guidance and mentorship to team members, enhancing their understanding and implementation of Agile methodologies.<br>• Communicate progress, risks, and challenges to stakeholders, ensuring clarity and alignment.<br>• Drive continuous improvement initiatives within teams by identifying and implementing best practices.<br>• Ensure the successful delivery of data applications and other internal-facing projects.
<p>We are seeking a skilled and motivated Desktop Support Specialist to join our IT support team. As a key member of the team, you will assist in resolving technical issues, maintaining computer systems, and providing excellent customer support to ensure the seamless operation of our organization's technology infrastructure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to service requests related to computer hardware, software, peripheral devices, and audio/visual equipment; perform remote or onsite assessments to identify and resolve issues.</li><li>Install, configure, and maintain computers, operating systems, peripheral equipment (printers, scanners, mobile devices), and required software applications.</li><li>Manage service tickets and work orders using system maintenance logs, tracking progress, and ensuring updates for users.</li><li>Conduct basic system backups, upgrades, and general system maintenance.</li><li>Troubleshoot hardware and software issues, provide minor repairs and adjustments, and escalate complex problems as needed.</li><li>Set up user access permissions, modify profiles, reset passwords, and maintain file systems to ensure proper user access and security.</li><li>Coordinate with manufacturers and vendors for warranty services and equipment repairs.</li><li>Perform inventory management and ensure detailed system documentation for IT assets.</li><li>Configure operating system images for desktops, laptops, and mobile devices, using imaging software.</li><li>Support audio-visual setups for meetings and events as required.</li><li>Provide exceptional customer service while responding to technical support requests efficiently and professionally.</li><li>Demonstrate commitment to working various hours, including nights and weekends, to adapt to changing priorities or deadlines.</li></ul>
<p><strong>Job Title:</strong> Senior CRM Business Analyst</p><p><strong>Location:</strong> Hybrid (3 days onsite in Woodland Hills, CA)</p><p><strong>Salary Range:</strong> $120K – $140K + Comprehensive Benefits</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced <strong>Senior CRM Business Analyst</strong> to join our Business Solutions team. This role will focus on leveraging <strong>Microsoft Dynamics 365 CRM</strong> to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.</p><p>We are looking for someone who is a <strong>strategic problem-solver with hands-on technical expertise</strong>. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, configure, and optimize <strong>Microsoft Dynamics 365 CRM</strong> solutions tailored to business goals.</li><li>Collaborate with cross-departmental stakeholders to translate business needs into clear technical requirements and acceptance criteria.</li><li>Write and manage detailed business and functional specifications to guide development and testing teams.</li><li>Configure Dynamics 365 CRM components, including workflows, entities, forms, dashboards, and business rules.</li><li>Utilize <strong>SQL</strong> and tools like <strong>Power BI</strong> for advanced data analysis and performance reporting.</li><li>Act as the primary liaison between stakeholders and technical teams to ensure seamless communication and delivery.</li><li>Support Agile project lifecycles, including requirements gathering, testing, and solution implementation.</li><li>Lead workshops, provide project updates, and ensure smooth knowledge transfer across teams.</li><li>Mentor junior analysts and facilitate knowledge sharing within the team.</li></ul><p><br></p>
<p>We are looking for a skilled IT Business Analyst to join our team in Southern California. This is a long-term contract position within the automotive industry, offering an opportunity to work on enterprise-wide digital transformation projects with a diverse group of stakeholders. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to manage complex business requirements in both Agile and Waterfall delivery models.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive system analyses for assigned projects, including enhancements to new or existing systems, following Agile and Waterfall methodologies.</p><p>• Facilitate workshops and sessions such as data analysis, business process reviews, and workflow creation to drive project success.</p><p>• Gather, refine, and validate intricate business requirements, transforming them into a clear and prioritized backlog.</p><p>• Coordinate and lead meetings with multiple stakeholders, ensuring effective communication and distributing detailed meeting minutes.</p><p>• Provide production system support as needed, troubleshooting issues and maintaining operational efficiency.</p><p>• Design and execute test cases, including white-box and black-box testing, for systems involving complex batch and online processing.</p><p>• Prepare and deliver presentations and communication materials tailored to various stakeholder groups, including business teams.</p><p>• Occasionally manage project plans, oversee staff tasks, and report progress to ensure alignment with organizational goals.</p><p>• Collaborate with cross-functional teams to ensure smooth integration of consumer-facing websites and digital platforms.</p><p>• Innovate and multitask effectively with minimal supervision to deliver high-quality results.</p>
<p>Our client is a leader in their industry and is seeking a Sr. BA for multi-year role.</p><p><br></p><p>Position Overview: We are seeking a highly skilled highly motivated team-oriented and customer-focused Senior Business Analyst to join our team for a large-scale enterprise-wide modernization project. The successful candidate will play a critical role in analyzing business processes identifying requirements and ensuring the successful integration of a new SaaS-based system with various other systems and applications.</p><p><br></p><p>Key Responsibilities:</p><p>- Collaborate with cross-functional teams and vendors to gather and document business requirements.</p><p>- Analyze and map current business processes and workflows.</p><p>- Develop detailed business and functional requirements documents.</p><p>- Facilitate workshops and meetings to elicit requirements and validate solutions.</p><p>- Work closely with all teams e.g. Business IT vendors infrastructure and reporting and analytics teams to ensure technical solutions align with business needs.</p><p>- Assist in the development of test plans and participate in testing activities.</p><p>- Provide ongoing support and training to business users.</p><p>- Ensure compliance with industry standards and best practices.</p><p>- Help with prioritizing requirements to determine the scope of the project.</p><p>- Help with refining and solidifying the business case.</p><p>- Help with assessing risks and solidifying business benefits.</p>
<p>Job Title: Senior Business Analyst – Salesforce Commerce Cloud</p><p>Location: Torrance, CA (Hybrid – 2–3 days onsite per week)</p><p>Salary: Competitive, commensurate with experience (targeting $120K - $130K)</p><p>Benefits: Medical, Dental, Vision, 401(k), PTO, discretionary bonus, employee discounts</p><p>About the Role:</p><p>We are seeking a highly skilled and self-driven Senior Business Analyst with a strong background in eCommerce and Salesforce Commerce Cloud. This is a high-impact role that will work closely with cross-functional teams to gather requirements, build user stories, and support the delivery of digital commerce initiatives.</p><p>This position is ideal for someone who thrives in a fast-paced, startup-like environment, values autonomy, and is passionate about delivering seamless digital experiences.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Collaborate with stakeholders to gather and document business and technical requirements</li><li>Translate requirements into user stories and manage them through Jira and Confluence</li><li>Partner with IT, product, and business teams to support the development and enhancement of Salesforce Commerce Cloud solutions</li><li>Facilitate meetings, workshops, and sprint planning sessions</li><li>Ensure alignment between business goals and technical solutions</li><li>Act as a liaison between technical teams and business users</li></ul><p> </p>
