<p>We are looking for a skilled and driven Bilingual Spanish/ or French Canadian Customer Service Representative to join our team in Torrance, California. As part of the manufacturing industry, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting our brand. This is a Contract position offering the opportunity to grow with an innovative and customer-focused organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by upholding the company's values and maintaining professionalism in all communications.</p><p>• Build and sustain positive relationships with customers, demonstrating empathy and understanding during interactions.</p><p>• Recommend and promote company products and services to meet customer needs and preferences, contributing to brand growth.</p><p>• Accurately record customer details and inquiry information into company databases.</p><p>• Apply technical knowledge of products to resolve customer issues effectively and provide troubleshooting assistance.</p><p>• Handle customer complaints with patience, ensuring calm and courteous resolutions.</p><p>• Participate in product and skill training sessions, successfully completing assessments to enhance expertise.</p><p>• Share valuable customer feedback and observed trends with management to support continuous improvement.</p><p>• Ensure timely and consistent attendance, including the flexibility to work variable schedules and occasional weekends.</p>
We are looking for an experienced Interim Shared Services Center Transition Manager to oversee and facilitate the transition of accounting and finance operations to a Shared Services Center. This long-term contract position is based in Costa Mesa, California, and requires a mix of onsite and remote work, ensuring seamless coordination during the transition process. The ideal candidate will bring expertise in business transformation, project management, and shared services implementation.<br><br>Responsibilities:<br>• Serve as the primary liaison between the current team, incoming finance personnel, and the Shared Services Center.<br>• Develop and manage detailed transition plans, including timelines, milestones, and accountability structures.<br>• Ensure the effective transfer of knowledge and processes between the existing and new teams.<br>• Oversee the standardization of accounting and finance processes to align with shared services goals.<br>• Monitor and enhance internal controls and performance management frameworks during the transition.<br>• Collaborate with stakeholders to address challenges and ensure smooth integration into the Shared Services Center.<br>• Provide hands-on leadership in business process outsourcing and transformation initiatives.<br>• Utilize expertise in Oracle R12 or equivalent systems to support process improvements.<br>• Facilitate communication between departments to ensure alignment with organizational objectives.<br>• Report progress and outcomes directly to the Interim Finance Transformation Lead.
<p>We are looking for a dedicated Bilingual Member Advocate to join our team on a contract basis. In this role, you will play a pivotal part in ensuring excellent customer experiences by addressing member inquiries and providing accurate information regarding benefits and plan options. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. It is required to be bilingual in Mandarin, Cantonese, Korean or Khmer. </p><p><br></p><p>Responsibilities:</p><p>• Educate members, families, and caregivers about available benefits and plan options to ensure they fully understand their choices.</p><p>• Provide solutions to member concerns by identifying the issue, determining the cause, and offering clear resolutions; escalate complex cases to relevant management or departments when necessary.</p><p>• Participate in member outreach initiatives to support membership retention goals and enhance overall satisfaction.</p><p>• Adhere to established policies, procedures, and regulatory guidelines while contributing suggestions for operational improvements.</p><p>• Document interactions with members by completing required forms and updating relevant systems, ensuring all actions are accurately recorded.</p><p>• Collaborate with team members during meetings and training sessions to stay updated on processes and best practices.</p><p>• Maintain compliance with federal and state regulatory requirements and company policies to deliver consistent service.</p><p>• Handle member interactions with professionalism, remaining calm and courteous even in challenging situations.</p><p>• Perform other duties as assigned to support the team and organizational goals.</p>
<p>We are looking for a Loan Servicing Specialist to join our team in Hawthorne, California. In this role, you will play a vital part in ensuring the smooth management and maintenance of consumer mortgage loans, applying your expertise in loan servicing and credit union operations. This is a long-term contract position, offering an opportunity to grow within the dynamic credit union industry.</p><p><br></p><p>Responsibilities:</p><p>• Manage the lifecycle of consumer mortgage loans, including servicing tasks and ongoing maintenance.</p><p>• Ensure compliance with relevant consumer mortgage rules and regulations.</p><p>• Utilize Symitar or similar credit union software to effectively perform loan servicing activities.</p><p>• Monitor call center metrics to maintain high levels of customer satisfaction and operational efficiency.</p><p>• Collaborate with team members to analyze and address critical issues in consumer banking operations.</p><p>• Provide support for credit card and consumer lending processes, ensuring accuracy and timely execution.</p><p>• Conduct criticality analysis to prioritize tasks and resolve complex servicing challenges.</p><p>• Maintain detailed records and documentation to ensure accuracy and adherence to compliance standards.</p><p>• Assist in training and onboarding team members on loan servicing systems and procedures.</p>
<p>We are looking for a highly organized and proactive Office Manager to join our dynamic team and contribute to our continued success. The Office Manager will oversee the daily operations of our office, ensuring a productive and efficient work environment. This role involves managing administrative tasks, coordinating office activities, and providing support to the executive team and staff. The ideal candidate will be a detail-oriented professional with excellent communication skills and a knack for problem-solving. Interested applicants should call 818-703-8818 for more information about the role and how to apply. </p><p><br></p><p>Responsibilities:</p><p>· Administrative Management</p><p>· Office Coordination</p><p>· Financial Administration</p><p>· Human Resources Support</p><p>· Communication and Support</p>
<p><strong><u>Hybrid Operational Support Manager </u></strong></p><p>We are seeking an Operational Support Manager to join our team in Westwood. This role provides guidance and operational support to a group of sales professionals working in both in-person and remote environments. You will also manage two administrative support professionals. This is a hybrid position that requires you to be onsite Tuesday, Wednesday and Thursday. We are looking for a culture driver who will be the face of the office.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Provide operational, technology, and administrative support to sales staff</li><li>Assist with reporting, and operational support activities</li><li>Manage, lead, and develop two operational support team members </li><li>Ensure compliance with company guidelines throughout all operational processes</li><li>Deliver feedback, coaching, and guidance to drive skill improvement and team engagement</li><li>Facilitate team meetings and events and communication of new initiatives</li><li>Support adoption and usage of new processes and technologies</li><li>Partner with internal stakeholders for the delivery of development programs</li><li>Coordinate office administration, including inventory, property management, and vendor relations</li><li>Assist in managing contracts and compliance processes</li></ul><p><strong><u>About You</u></strong></p><ul><li>Passionate about delivering excellent operational support</li><li>Collaborative and solution-oriented, with a desire to work in a consultative environment</li><li>Motivated to learn and embrace new skills and technologies</li><li>Strong critical thinking, decision-making, and communication abilities</li><li>Enjoy working in a performance-driven, results-focused setting</li></ul><p><strong><u>Qualifications</u></strong></p><ul><li>Interest in diverse perspectives and continuous improvement</li><li>Ability to adapt to organizational changes</li><li>Experience building effective cross-department relationships</li><li>High School Diploma or equivalent required; college degree preferred</li><li>Prior experience in administrative or operational support roles</li><li>Previous supervisory and people management experience</li><li>Proven ability to execute operational projects and drive process improvements</li><li>Background in staff hiring and training preferred</li><li>Self-directed and proactive approach to work</li><li>Technical aptitude in troubleshooting systems and tools, both in-person and remotely</li><li>Familiarity with database entry, reporting, and office technology systems</li></ul><p><br></p>
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> bull High school diploma or equivalent. <br> bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> bull Skilled in the use of mail phone email digital reprographics and mail equipment. <br> bull Familiar with general back office procedures to meet and maintain client satisfaction. <br> bull Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> bull Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> bull Attention to detail with good organizational skills. <br> bull Must be able to meet deadlines and complete all projects in a timely manner. <br> bull Ability to handle sensitive and/or confidential documents and information. <br> bull Able to make independent decisions that conform to business needs and policy. <br> bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> bull Must work well in a team environment. <br> bull Must be able to interact effectively with multi-functional and diverse backgrounds. <br> bull Ability to work in a fast-paced environment. <br> bull Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> bull Number and titles of direct reports if any: n/a <br> bull Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> bull Internal: This position works closely with the Office Services team <br> bull External: Clients <br> <br> Job duties <br> * denotes an essential function <br> bull *Utilize appropriate logs for all office services work. <br> bull *Ensure that job tickets are properly filled out before beginning work. <br> bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> bull *Follow procedures to run jobs in proper order. <br> bull *Communicate with supervisor or client on job or deadline issues. <br> bull *Meet contracted deadlines for accepting completing and delivering all work. <br> bull *Troubleshoot basic equipment problems. <br> bull Be able to lift up to 50 lbs. on a regular basis. <br> bull Prioritize workflow. <br> bull Performs Quality Assurance on own and work of others. <br> bull Load machines with various paper toner supplies. <br> bull Answer telephone emails and place service calls when needed. <br> bull Interact with clients in person over the phone or electronically. <br> bull Adhere to Williams Lea policies in addition to client site policies. <br> bull Use equipment and supplies in a cost-efficient manner. <br> <br> Working condit...
<p>Client is looking for a dynamic and highly organized Project Manager – Operations to oversee a broad range of operational and administrative functions that keep our campus and programs running efficiently. This position is ideal for a proactive, resourceful individual who thrives in a fast-paced, mission-driven environment and can effectively manage competing priorities with professionalism and strong follow-up.</p><p><br></p><p>The Project Manager serves as a key liaison for daily operations, supervising the Operations Assistant, coordinating mailroom and shipping/receiving functions, overseeing campus parking administration, and ensuring facility and event logistics run smoothly. This is a hands-on, “catch-all” operations role that touches nearly every department and supports organizational efficiency at every level.</p><p>This position reports to Operations Leadership and plays a vital role in maintaining a positive, functional, and service-oriented environment for staff and visitors across the Crystal Stairs campus.</p><p> </p><p>Key Responsibilities</p><ul><li>Operational Oversight: Manage day-to-day campus operations including mail distribution, shipping and receiving, inventory and supply stocking, and parking coordination.</li><li>Supervision: Directly supervise the Operations Assistant, providing training, task management, and performance feedback.</li><li>Project Management: Plan, coordinate, and execute a variety of operations-related projects and initiatives across departments, ensuring alignment with organizational goals.</li><li>Facilities Coordination: Collaborate with internal teams and vendors to address maintenance needs, event logistics, and building operations.</li><li>Event Support: Provide on-site support for agency events, which may include occasional evenings and weekends.</li><li>Administrative Requests: Serve as the primary contact for operational requests, including office access, parking permits, and supply needs.</li><li>Process Improvement: Identify and implement efficiencies in daily operations and service delivery.</li><li>Follow-Up and Communication: Maintain clear communication and strong follow-up across departments to ensure timely resolution of operational matters.</li></ul><p> </p><p> </p><p><br></p>
