Position: Senior Field Information Technology Support Engineer<br><br>Job Description:<br>We are seeking a skilled and experienced Senior IT Engineer to join our team. The successful candidate will provide technical support and assistance to our clients on-site and remotely. The Senior Engineer will manage and design network environments, handle firewall and switch configurations, maintain phone systems, manage storage area networks, and support virtualized environments. Additionally, the candidate should possess expertise in cloud infrastructure management, Microsoft 365 administration, and supporting collaboration platforms such as Zoom Rooms and Teams Rooms.<br>Key Responsibilities:<br>• Travel to client sites regularly in MA and NH for technical support and assistance.<br>• Provide remote support for clients.<br>• Design, manage, and maintain diverse network environments.<br>• Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto.<br>• Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki.<br>• Manage wireless networks using Meraki and Ubiquiti technologies.<br>• Maintain and support phone systems, particularly 3CX and Avaya.<br>• Manage and maintain storage area networks, focusing on HPE and EqualLogic.<br>• Design, manage, and maintain VMware and Hyper-V environments.<br>• Oversee the management and administration of cloud infrastructure, primarily Azure and AWS.<br>• Manage and support Active Directory, both on-premises and Azure.<br>• Assist in migrating clients from on-premises to cloud infrastructure.<br>• Utilize PowerShell for automation and scripting tasks.<br>• Provide expertise in Windows Server administration.<br>• Deliver high-level support for Windows 10/11 environments.<br>• Offer essential support for Mac and Linux systems.<br>• Be familiar with Datto BCDR solutions.<br>• Microsoft 365 Administration.<br>• Support Zoom Rooms and Teams Rooms for collaboration purposes.<br>• Perform other job duties assigned by management.<br>Working Conditions:<br>Working conditions include office work and fieldwork if required. Candidates must usually deal with multiple tasks and queries at once. The ability to manage a workload and handle multiple tasks would be the key. The candidate will work out of the office, and one day from home.<br>Knowledge, Skills, and Abilities:<br>• Ability to travel to client sites regularly.<br>• Proficiency in providing remote technical support.<br>• Managed Services experience is preferred.<br>• Strong problem-solving skills and the ability to think creatively to find solutions.<br>• In-depth knowledge of managing and designing diverse network environments<br>• Knowledge of Kaseya RMM/PSA for remote monitoring and management
<p>We are looking for a skilled Network Engineer to join our team in Framingham, Massachusetts. In this role, you will design, implement, and optimize secure network solutions that support both on-premise and cloud environments. You will play a critical part in ensuring the reliability, performance, and security of our systems while contributing to the success of a fast-paced manufacturing company. This role is hybrid, onsite in Framingham 3 days a week. Strong Fortinet experience needed. </p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and optimize network systems across on-premise and cloud environments to meet performance, scalability, and security requirements.</p><p>• Manage and maintain networking equipment, including firewalls, routers, switches, wireless access points, and IP addressing.</p><p>• Monitor network performance proactively to identify and resolve issues, ensuring uninterrupted business operations.</p><p>• Collaborate with IT and security teams to uphold compliance standards and improve network reliability.</p><p>• Automate routine network management tasks to enhance efficiency and reduce manual intervention.</p><p>• Provide advanced troubleshooting and support to resolve complex network issues effectively.</p><p>• Document network configurations, processes, and updates to maintain accurate records.</p><p>• Mentor team members by sharing technical knowledge and expertise to help build a stronger IT department.</p><p>• Deliver on-site technical support at company locations as needed to address network-related challenges.</p>
We are looking for a skilled Systems Administrator to join our team in Salem, New Hampshire. In this Contract to permanent position, you will manage and optimize the organization's technology infrastructure, ensuring its security, reliability, and performance. This role involves overseeing systems operations, implementing technology strategies, and providing advanced technical support to resolve complex issues efficiently.<br><br>Responsibilities:<br>• Manage and maintain the organization's technology infrastructure to ensure consistent performance and reliability.<br>• Monitor and enhance network security, data backup, and disaster recovery processes.<br>• Administer and optimize Microsoft 365 and Active Directory environments.<br>• Implement patch management solutions and system monitoring tools to maintain system health.<br>• Support and manage virtualization platforms, such as VMware, and Windows Server operating systems.<br>• Collaborate with leadership to develop and execute technology strategies that align with organizational goals.<br>• Serve as the primary escalation point for advanced IT issues, delivering expert troubleshooting and timely resolutions.<br>• Ensure compliance with best practices for security and system administration.<br>• Identify opportunities for operational improvements and technology upgrades.<br>• Provide guidance and mentorship to IT support staff to enhance team capabilities.
<p>We are seeking a detail-oriented and experienced NetSuite Administrator. This role is responsible for system configuration, user support, troubleshooting, and ensuring the platform meets the evolving needs of the business. The ideal candidate will have a strong understanding of NetSuite modules, workflows, and integrations, and will work closely with cross-functional teams to enhance system performance and user experience.</p><p><br></p><p>Responsibilities:</p><ul><li>Administer and maintain the NetSuite ERP system, including user roles, permissions, dashboards, and workflows.</li><li>Customize and configure NetSuite to meet business requirements, including scripting, saved searches, reports, and KPIs.</li><li>Manage system upgrades, patches, and new feature implementations.</li><li>Provide end-user support and training across departments.</li><li>Collaborate with finance, operations, and IT teams to streamline processes and improve system utilization.</li><li>Monitor system performance and troubleshoot issues as they arise.</li><li>Develop and maintain documentation for system processes, configurations, and customizations.</li><li>Support integrations between NetSuite and other business applications.</li><li>Ensure data integrity and compliance with internal controls and external regulations.</li></ul><p><br></p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
<p>Seeking an IT Manager to oversee all technology operations within a manufacturing environment, ensuring systems are secure, efficient, and aligned with business objectives. This role involves managing IT infrastructure, supporting production systems, and delivering reliable technology solutions that optimize manufacturing processes. A key responsibility is the administration and optimization of the company’s ERP system, ensuring seamless integration with manufacturing and business operations.</p>
